I wish I could give 0 stars! I have been here twice and can't get an order in either time. Both times they cancelled my request to order. They act like they are super busy but they are not. There are literally 2 cars here including mine. Super slow with no customers wtf is going on. smh! I'm calling corporate. read more

Terrible service and unacceptable employees... I manage a retail store and this store infuriates me... absolutely a waste of extreme amounts of time and my money... do not go read more

Here again posting yet an another review. They don't even try here. Like at all. I went to get a drinking thinking they can't possibly screw it up. Yet they did. All I ordered was an ocean water with cherry and lime. Got root beer! Like how the hell do you even screw that up. Now waiting in the drive tru again. For another 15 mins. FOR A DRINK. I usually wouldn't care but I'm sick of this place taking my money and giving horrible service. Definitely last time read more

This is the worst run Sonic in America. The service is surly, and slow. I love going to Sonic's when t travel around the country. I wish this one lived up to their standards. Seriously, unless there's something you can't get anywhere else, don't come here. read more

The worst Sonic ever. Took the bus so I was on foot. Lobby closed. No response at outdoor ordering. Because I was not in a car they couldn't wait on me at the drive through. No manager. Horrible experience. Called headquarters. No help. Do not go to this establishment. Something is terribly wrong at this location. Please close this location because it is ruining your brand in this area. read more

They take a ridiculously long time to acknowledge anyone at the drive thru, ignore the car kiosks, the dining room is closed, and 20 minutes after your prepaid web order was supposed to be ready, you will receive the wrong order that is cold after sitting inside on a shelf for 20 minutes while waiting to have a person acknowledge you to give you the food you already paid for. How is this place still in business? read more

this place is terrible, every single time i go, and i mean every single time, they get my order wrong. they'll leave out entire parts of your order and charge you for whatever is on their computer. The drive thru line, and all the machines outside take forever to get food from, and you can't ever go inside because ever since covid, they've had it locked up. they also close way too early, literally the worst fast food place in the area. read more

I had never been to Sonic before, but I'd always heard about the chain and seen the commercials--especially the ones with servers on roller skates, which stuck in my mind. Since I was in Springfield and saw there was a location nearby, I decided to give it a try. Unfortunately, I was really disappointed. The burger was greasy and lacked flavor, and the fries were cold, stale, and tasted like they had been reheated multiple times. Overall, it felt like a wasted dining choice while visiting the area. read more

This particular sonic was one of the worst ones I've been to. We waited almost 45 minutes for our order after we ordered online. And when the food did arrive, it was not even good. My son and I both ordered the chicken tenders with Texas toast and tater tot's and hubs order three corn dogs. The chicken was very dry and I think I got four or five tater tots. They basically just tossed everything in the bag and it was a mess. Even the corn dogs were dry! I should have taken pictures, but I didn't think to at the time. I have been to other sonic with better experiences, but I don't think I would ever come back to this particular sonic again. The worst part was we were on our way home from picking up our son so he could spend a couple days with us and stopped there simply because we didn't want to take the time to go inside and eat. Obviously we would have been better off had we just gone to sit down restaurant. I cannot recommend this sonic. read more

Went through the drive thru, service was fast and efficient,the drive thru lane was clean. I ordered the 1.99 dollar menu double cheeseburger, it wasn't bad not bad for a buck 99. I also got a strawberry cheesecake shake with caramel and it was pretty solid. Idk why this location gets so much hate but from my drive through experience it was fine. read more

So my order was an extra large soda and large popcorn chicken. It was a 10 minute wait. Upon being handed the bag I inspected the contents as it seemed pretty light for a large popcorn chicken. I showed cashier what I received and she assured me it was a large popcorn chicken. I paid $13 dollars for this order. If this is really a large popcorn chicken now you have definitely lost my business. read more

Sonic Drive-In - Fast Food Near Me - Springfield, Massachusetts

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Paid $35 for 4 of the new pulled pork cheeseburger sandwiches. Got home 2 hour drive. To just pulled pork.. no cheeseburger.. very disappointed.. plus waited 35 minutes... couldn't go in so walked thru the drive thru... read more

Sonic Drive-In - Fast Food Near Me - Springfield, Massachusetts

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This location is terrible. Food is always greasy and gives me a stomach-ache. Service is terrible and so slow. I went to a car hop lane the other day and ordered 2 ice cream and a soda and the lady frequently disappeared for 5-10 mins at a time and came back saying "I'm sorry what else?". After finally getting my order in after 30 mins, I then waited another 25 mins for the screen to flash that someone was on the way with my order. Another 25 mins passed and nobody came so I left. Absolutely ridiculous to wait that long for 3 items. The place wasn't that busy, maybe only 2 other cars in the car hop lanes and the drive thru had a few cars consistently. This is not my first time experiencing something like this at this location. read more

The stalls don't work sat there for over 10 minutes, I ordered on line went thru the drive thru..... the food was horrible. The inside is closed. Don't waste your time or money..... read more

There milkshake and their ice cream machine don't work why go here. Slow service. Poor ambiance. read more

Sonic Drive-In - a view of the drive - in - Fast Food Near Me - Springfield, Massachusetts

Absolutely the worst place Ever!!! How can you be open at 9:06 and say no food, Cash only and only ice cream. The kids still wanted ice cream so I got that for them. Then wait in line for 20mins while you guys walk around doing NOTHING!! Ended up asking for my money back and took my two kids for ice cream elsewhere. Don't waste your time at a Place who doesn't care about your food or the business they work for. I really appreciate you wasting my kids and My time! read more

I only come here for the shakes. The machine is broken. Such a disappointment and waste of my time.

Facility is disgusting trash everywhere, broken equipment outside with trash barrels open and tipped over, all the signs are hanging on by dear life. Milkshakes were nasty read more

Went to the Sonic on Boston Rd. And this place is in complete disarray. The establishment in itself is falling apart! Only a few of the stalls actually work. The service is slow as ever. I might as well go sit down at a restaurant to wait for my food because it took over a 30 minute wait to get an order I ordered ahead of time online. The app states to pull up to a stall, press the red button, and give the server your name for your online order. However, in doing so no one answered the stall for over 15 minutes. So I had to call the restaurant. The server tells me the order must be picked up by drive through. I go to the drive through and the wait was another 20 minutes at least. Once I received my food, my order was incorrect. I feel there's not enough staff to keep up with demand and the building needs desperately a lot of repairs. read more

Service was terrible took FOREVER to even get my order taken, then they messed up my order, food was cold and when we drove back through to say they forgot pieces of the order they took almost 30 MINUETS to see us! Wouldn't recommend for fast food at all anything but fast! Very dissipointed read more

Wish I could give this less than 1 star. Our order has NEVER once been correct. Atrocious service

Service bays not working, instead of blocking them off their letting people pull in, finally find a bay that works, use the activate button & no service. Go inside to order & a good amount of employees are chatting & standing around. Managers in a car with her boyfriend, unprofessional, have no desire to go back. read more

I love sonic! I haven't had in forever and was craving it when I found one in Springfield, Massachusetts. I pulled into the spot and press the button knowing exactly what I wanted. The Moen came on and was rude and terse. I placed my order she didn't thank me and give me my total 25 minutes later I buzzed again to see where my order was she told me all orders placed 30 minutes ago we're on their way out and hung up. My food was cold server was rude sad. Good thing you can't mix up a cherry limeade! read more

The food is decent but the service is terrible. On our most recent visit, it took them almost an hour to bring out the half of the order that they had forgotten. Don't expect them to get your order right. read more

The lobby is still closed have to use drive thru or car hop. Since my truck is to big I have to stand at the carhop and wait. Stood there for 20 min no answer. Had to go inside tell them I was there but couldn't order had to go back outside again and wait. I do not recommend this place read more

Staff went above and beyond to serve me my meal when the electronic systems inside were all down. They took the time and wrote my order down and were able to serve me my food perfectly despite my insisting that I could go somewhere else. HUGE shout out to the staff, who are all amazing in being good people. read more

Philly Cheesesteak had very little meat on an 8 inch (?) roll. I had wanted Chili Bowl....no gots.....so had to settle for what I thought was a good choice.....wrong again. The only saving grace was the coke. The tots were not hot. All of this disappointment for about $12.00. Stay away. read more

Horrible!!! Avoid at all costs! Went there today, waited in the Car-hop area for 10 minutes after pressing the red button, no reply. Then we went to the drive thru, we were the second car in line, and we still waited for 20 minutes longer! The employee stopped taking our order after the third item, and didn't reply for over five minutes. Order was cold, incorrect, and disgusting. This place has majorly gone downhill since two years ago! @Sonic, close this restaurant if you care at all about your reputation and food quality! This place is an absolute embarrassment! read more

Their ice cream and slushie machine is always broken at this location. Such a bummer.

food was good but bad service. went inside to order but got told to go to the drive up order. went to the drive up order and the same man told us to go to the drive through. took like 10 min to order cause it was hard to understand what we were saying. when we got our food then handed us 2 extra shakes...only excepted one of them read more

Waited for service after being told we'll be right with you. 20 minutes go by no one is answering. So pushed button again. While watching others get served we are told only doing drive thru. Bye bye read more

This location has the worst service I've ever had, one of the employees was outside on the phone arguing & the rest were inside on their phones. Sat at the carhops for 35 mins with no one to tell me they are only doing drive through . The least they could do is put up a sign & the employees attitudes were as nasty as the inside of the kitchen. read more

Nate the manager was rude and condescending in 3 separate inactions. My brother in law went to pick up a mobile order and we either had to cancel the order (over $70) or pick another fountain drink to sub for the shake; a much lesser value. When he got back we were missing an entire meal. No apologies from Nate when we called and when we asked to have it ready we were told it was a waste of Nate's time and money to have it ready. This was unacceptable and unreasonable customer service. read more

Waited 30 minutes in drive through line for a slush. Food is very mediocre, and the place looks like a landfill with all the trash around it. read more

Service is always very slow, even before COVID. Food is sub par at best. Sonic in the Southern states is much better. Sad really, if they cared about quality and service they could do really well. read more

I ate here a couple weeks back my whole family hated it especially my dad we drove an hour to the nearest sonic and I gotta say it sucked worst than mcdonalds and that's saying alot. There whole gimic is you order from the drive way but they weren't taking orders from there so we had to take the normal pickup route they didn't give me a mint like advertised and its the most overpriced fast food place ive ever eaten at the check was nearly twice your'e average fast food restraunt. like its not some fine delicacy either this sonic was near a town with horrible crime rates and there chicken sandwiches were just lower quality wendy's and there tater tots were band as hell. read more

This was quite simply the worst dining experience of my 60 year life. Awful. Everything. The food was disgusting. Forced to use the drive thru because no drive in service no app support. Everything was the worst of all time. Will never go back to this toilet. Oh and the most disgusting bathrooms I've ever seen. Awful. Beginning to end. Where are the health inspectors? This place should be shut down. This is my first negative review. Always only review good experiences but if I can save one person from this hell hole of a restaurant it's worth it. read more

Positively the WORST service I've ever received! Ordered at the drive through, get to the window and they don't know what we ordered, they acknowledged us over the intercom so they obviously heard us. Gave the order in person at the window and that person acted as if she heard us too. After a while she began handing us drinks we didn't order. After an unusually long time our food came. My burger was completely wrong and my wife's was a pitiful mess, inedible. We hadn't left the window as we checked our order so I managed to get the girl's attention and she ordered me a new burger. After another long wait I was asked to pull around front and she'd bring it out to me. Almost 15 minutes of sitting in wait, I went up and knocked on their locked door. A young man looked at me a few minutes later and waved for me to go to the drive through because the dining room was closed. Aghast I motioned for him to come to the door, and he started to tell me the dining room was closed, to go around to the drive through. I had to TELL HIM that they had sent me around to the front door to wait for a burger that never showed up! After a few more minutes he brought out a replacement AND IT WAS JUST AS WRONG AD THE FIRST ONE! Absolutely out of control incompetence and further more they didn't seem to care. Close your doors guys, you're done. read more

Food was great as always. The service is friendly and quick. The value of the food is great. That new queso burger is amazing. You know what isn't? 3 of the 4 employees I saw were either not wearing their masks properly or not at all. This is food service in the middle of the worst wave of a pandemic. This is unacceptable and these employees need to get a clue. Congratulations, you work with the public and interacting with hundreds of people a day and you aren't wearing your masks properly. I won't be coming back to this location again. They are unsafe here. read more

Since opening about a year ago Sonic has easily become my favorite fast-food restaurant. The food always tastes fresh and authentic. This is real meat, with real cheese on top of it! It's a revelation after being fooled for so many years by the "products" offered by the other "big boys" of the fast food world. And the in-store service is always fast, friendly, and accurate. I won't bore you with what I usually order because it's always some variation of burgers, potato products, chicken, and tasty-flavored soda beverages. Everything is always brought to my table hot, freshly made, and unbelievably tasty. This may not be the case if you're ordering from the drive-thru, as I've experience some inaccuracies there, and the food doesn't survive the car trip home well. But in-store, and I'd assume at the car-hop stations, service is top notch. There's just no reason Sonic isn't your number one fast-food choice in a city like Springfield that's pretty much locked into the McDonalds, Burger King, KFC/Taco Bell triumvirate with few other options. Sure there are the $6 burger places like Five Guys and Jakes, and the "gourmet" joints like Max and Plan B, which offer different dining experiences quick-serve spots can't attain to. But when it comes to true fast food burgers Sonic smokes them all! read more