Strong 2.5 stars. Sadly it feels like this place is becoming a bit of a dump :( it feels like some of the furniture needs to be replaced and overall vibe is stale. The outdoor seating was pretty broken down, the bar soda fountain was broken, and the bathrooms were pretty beat up. The food was just okay, the best part of the meal was the fried pickles appetizer. The rest was fine but just not great. It also seemed like there was a ton of staff but we would always seem to miss them. Everyone was very nice though! Just wish they would fix the place up and get the food quality back up. read more

Plan B Burger Bar - Burger Salad was a little wilted and the Disco Fries weren't the best - Burgers Near Me - Springfield, Massachusetts

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Having lunch with my daughter. She is a gluten free meals only. We had the gf fries, gf chicken tenders, gf macaroni cheese bites. I had the wine, Riesling, she had the mandarin mash up cocktails. The macaroni cheese bites are fantastic. The chicken tenders were delicious and the fries were perfectly cooked. She didn't like her cocktail but everything else was wonderful. But we have been waiting for the waitress to come check on us as she would like a coke instead of the drink. Oh good she came back and said she would take the drink off the bill and got her a coke. Perfect way to handle it. We don't live in the state but I will do a Plan B Burger place again because of this. The food really was fantastic so If you're near a Plan B Burger place. Stop in. read more

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I really enjoyed my experience at Plan B Burger. My group was seated quickly and the food was brought out in a timely manner. I ordered the Turkey Club which was a Turkey burger with avocado, mayo, bacon, and lettuce. It all tasted very fresh. I ordered the special sauce to dip my fries because I was curious. It was a delicious surprise with just the right mixture between ketchup, mayo, and hot sauce. read more

Plan B Burger Bar - Turkey Club - Burgers Near Me - Springfield, Massachusetts

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Service is not great. Especially with app orders. Second time in a row this has happened and it has only gotten worse. I ordered a simple salad 20 minutes ago and the app said it would be ready in 15 minutes. Showed up more than 15 minutes later and the hostess who was not at her post but away and hunched over the bar talking to her bartender buddy finally noticed me and came out. She walked back to the kitchen for the order and came back to tell me it will be 15 minutes more. There are like 5 people in the entire restaurant so it's not like they're slammed - just massively incompetent all the way around. Moro P read more

Their burgers are delicious, and the service is great. The hosts took a while to get us situated, but once we got our waitress, she was very attentive and always tending to us. The interior is nice and cozy. I enjoyed the bourbon threesome. Overall, it was a great experience, and the food was worth it. read more

Plan B Burger Bar - There some bourbon - Burgers Near Me - Springfield, Massachusetts

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First of all, the name of this place...oh my! No comment! Food is average. $65 for lunch for 2 (2 burgers and 1app is way too much). We should have left before sitting down. The only positive from this experience was the spinavh artichoke dip. We ordered a blue burger, grilled chicken sandwich (chicken way too salty)and spinach artichoke dip. Upcharges for burger toppings are way to expensive. This place is a rip off. Waitress was very inattentive. Terrible experience. Asked for water and got a soda. Will not return! read more

Atmosphere was nice for NYE, not too crowded really for a late dinner on a holiday. Service was extremely slow initially (it wasn't busy yet to be seated we waited about 10 mins and then 15 more mins to have our order taken). Someone was seated after us, got their order taken and drinks delivered during those 15 mins. Buffalo Chicken Mac n Cheese in my opinion was good. Not the best I've had but still good overall. Burger was good in taste profile but asked for pink and got over cooked, so that's disappointing. Food came out fast, but the appetizer took a while and then food immediately after wasn't great. Appetizer tasted and smelled good overall. Good beer options. Might try Glastonbury instead next time. read more

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We had a great dinner with excellent service! Loved the Mac n cheese and Buffalo Cauliflower. We also ordered the Brie app and super impressed- only feedback would be more focaccia and bigger apple slices on this dish, and the blackberry jam was delicious. Server was attentive, got us all the extras we requested very quickly. Knowledgeable about the menu as well. read more

Plan B Burger Bar - Brie Appetizer - Burgers Near Me - Springfield, Massachusetts

The chicken patty in the sandwich is drier than my elbow. Oh wait.... We waited 40 minutes for it read more

Plan B Burger Bar - Burgers Near Me - Springfield, Massachusetts

The food here was soooo good (it was so good I forgot to take pictures ), we had the American Nachos to start which were out of this world! The cheese was unlike any I've had and it was perfectly melted and creamy. The chili was so good! Then I had the 3Shrooms (on a gluten free bun) and my mother had the Pretzel Burger. Both of them were absolutely amazing and the amount of gluten free items they had were staggering (they're able to make gluten free fish and chips!). Overall, it was an amazing experience! read more

Plan B Burger Bar - Bar booths - Burgers Near Me - Springfield, Massachusetts

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Went here for the first time yesterday after seeing The Nutcracker and we will definitely be back! The fried pickles and dipping sauce were amazing. A nice, light, coating yet still had a crisp! Loved the bowl of sliced half sour pickles they give you. I got the bacon cheeseburger with fries! Cooked to perfection and beyond tasty! Hubby got the pretzel burger and absolutely loved it, along with the tots! Our waitress was excellent as well. Highly recommend them! read more

Ordered takeout from this spot tonight, a simple burger and fries. When I ordered online it said 15-30 minutes- IT TOOK AN HOUR! How does it take an hour for a burger joint to make a burger and fries? Makes no sense to me but it sure did give me a new perspective of this spot. The food and service here is okay but not worth an hour wait, ever. I think this is the last time I come here. read more

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Food: burger was delicious, cooked so well and had great flavors to it. I also had tater tots which were really crispy, but still soften the inside. Service: Great service, attentive, friendly Ambiance: went during lunch time was quiet but it's a great area to hang out at the bar and chill. it's located inside a Plaza so there's plenty of parking to park your vehicle although they all look identical so you just have to read the names on the restaurants read more

Plan B Burger Bar - Burgers Near Me - Springfield, Massachusetts

One of the better burger & brew places. Nice fresh made burgers and quality fries. Clean environment and we were served in a timely fashion. Seemed like the booth tables were the best option for my date and I - the tiny "couples" tables are a bit too small. We visited in the winter, so no outdoor patio. This review is for my second visit here. My first visit I sat at the bar. Food was good that time, as well. read more

Plan B was always one of my favorite places. I was obsessed with the green bean fries. Today first batch was ice cold. Second batch was hot but the beans are very different than in the past. It is like green bean skins with no beans inside. When I asked our waitress come over but I guess she was too busy. This will be my last time eating here. Beans were disgusting and there are plenty of other places to get a good burger read more

Was very excited to try this place, being a burger connoisseur! Sat in the bar in a booth. It was very loud and not very busy. The server was attentive and pleasant. I ordered the moab on a bun, and my gf ordered the moab on lettuce. Both came out quickly and were delicious and fresh. The lettuce bun idea is great, but only if you actually put it on some lettuce. Someone was asleep at the wheel, so it came out with just the little bit of lettuce that's on the moab with a bun.... se also ordered tots, which were delucious. And fancy fries, which were cold and limp. I would give it 1 more chance. read more

For a restaurant located in the basketball hall of fame this was great! The only thing we didn't really like was the shepherds pie! The burgers were really good! My son had the honey mustard chicken wings and loved them as well. Totally worth grabbing a bite when in Springfield! read more

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I have always enjoyed my visit here, but this time around I was disappointed. A couple of my friends and i decided to meet up at Plan B, we were catching up after a few years. We got seated right away and did not have a long wait. We ordered our drinks and a couple of appetizers and mentioned to the waitress that we will not be ordering dinner soon and will need some time. She was kinda pushy and was constantly stopping by for us to place the dinner order. The bartender was rude too. The food and drinks were fine and that is never the issue at Plan B. This rating is truly based on the experience with the staff. read more

Plan B Burger Bar - Bun-less Organic Veggie Burger - Burgers Near Me - Springfield, Massachusetts

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I really liked the Parmesan fries but the burgers and wings were okay. The service was really slow and not very attentive. I guess that's why they call it Plan B. read more

Plan B Burger Bar - Slider appetizer $17 - Burgers Near Me - Springfield, Massachusetts

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Poor service, walked in and was seated, then waited. Place was not busy. Ended up walking out.

Plan B is a perfect throwback to the gastropub/bougie burger fad of the mid 2000s. I know this sounds kind of like a backhanded compliment, but in a time where smashed burger patties rule supreme, I'm glad Plan B has stuck true to their roots. Don't get me wrong, I love thinly smashed, crispy patties, on a potato bun as much as the next person, but variety is the spice of life and sometimes I just want a big, chonky burger that's like 2,000 calories. It's nostalgic - it reminds me of the days when I had a much faster metabolism and didn't care about cholesterol. So yeah, the idea of a gastropub/burger bar does seem a bit dated in 2021, but there's a reason why Plan B is still around - big juicy burgers and Parmesan truffle fries are still freaking good! read more

I'm blown away. One of the best burgers I've ever had. All the food seemed carefully crafted. The staff were super friendly and efficient. The atmosphere is going for that saloon look but not too aggressively. It's still well lit whilst remaining interesting and mildly quirky. Tl;dr: the food is excellent (they have Gluten free options too!!), the service is stellar, and your dollar will go far here. Highly recommend. read more

Sat for 10 minutes with no server in sight. Got up and left, letting the hostess know that were leaving to try something else as it didn't seem like anyone was working there. They didn't make eye contact or seem to care much. Won't be back. read more

Ordered from Plan b Burger Bar (Springfield) tonight. Got the Chicken Sando with tater tots. GOD AWFUL. Sandwich was impressive looking until you take a bite and realize chicken was overcooked and flavorless. The breading just crumbled. Add to that, the oil they used to fry both the chicken and tots tasted like it was a week old. There was a gross bitterness to them. The only flavor I got out of the sandwich was pickles and the 'throwdown' sauce, which was more like salt lick sauce. It's pretty much a salty-as-s**t mayonnaise. There was also pickled cabbage in there somewhere, but you wouldn't know because you couldn't taste anything but old, bitter oil fried chicken and salt. Not good for a first experience. I won't be ordering from there again. read more

First burger I had was amazing, 2nd burger not great. But the service was amazing!! First time I had a very nice stoned girl who just let me eat and chill and the second I got a loud and fun server who was sorta new, the mini pulled pork burgers were amazing and the fries are shoestringish which I hate they were amazing!!! Got the bourbon smash both times and both times it did not disappoint. read more

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Food here is very awesome and the service is very average. As for the local atmosphere, let's just say it is so so, which just means ordinary but very cool. Not to mention lots of wine bottles hung up at a very high place. read more

Plan B Burger Bar - Basketball museum next to the burger bar. - Burgers Near Me - Springfield, Massachusetts

I moved to western mass recently and have been slowly trying the local hot spots. I came into Plan B on a whim one evening with my boyfriend and right away we loved the dark modern feel of the restaurant. Because there was a wait for a table, we sat at the bar. Before I get into the food and drinks we had, I HAVE to mention how amazing our bartender Niko was. Although he had a pretty full bar and was clearly busy; this young man still managed to treat my boyfriend and I as if we were good friends of his all while giving us the kind of service you'd expect at a high end restaurant. Because it was our first time, we annoyingly had a few questions about food to which Niko answered with enthusiasm and honesty. When it came to drinks, we knew right away that Niko was a professional because not only did he recommend drinks from the menu but, he even offered to make me something special which I couldn't resist! He asked what kind of alcohol I was in the mood for and what kind of drink(martini/mixed) I wanted. I don't even remember what my answers were but within minutes I had a sexy looking martini in front of me that was absolutely delicious. My boyfriend is a self certified beer snob and yet after trying a few beer samples ended up getting a cocktail. Although we weren't that hungry, Niko recommended the buffalo shrimp which we loved and we also split a Caesar salad. For dinner, we again bothered Niko with a few questions and ended up following some more of his recommendations; the Diablo burger for me and the MOAB for my bf. As previously mentioned, Niko was busy and yet while ordering, we didn't feel rushed or pressured and he even went over our orders to make sure he didn't miss anything. Maybe I'm corny but this last part almost made me ugly-cry. During dinner I realized it was the anniversary of me and my bf's first date to which we both forgot about until that moment and then changed subjects. After dinner, someone brought us a cookie desert with ice cream that we didn't order. Niko came over with spoons and said that it was "on the house" for our anniversary... I couldn't believe he even heard that and we absolutely loved it. From the second we sat at the bar to when we paid our tab; Niko made our experience truly unforgettable. This level of detail and care truly made us feel so special and is the reason why we will be back to visit soon! read more

Ordered turkey burger it was super salty with cold truffle fries bread was soggy before I could get to truck to eat it $20 wasted

Waiter was really nice and food was delicious. After the Hall of Fame it was perfect.

No star rating for this. I ordered two WELL DONE burgers, both instead were RARE. Still slightly chilled in the middle. I also ordered an appetizer and said NO BACON, that did not happen. I was sure to get my money back. read more

Plan B Burger Bar - This is what WELL DONE looked like. It was still chilled in the middle. Two of my burgers were like this. NOT ACCEPTABLE - Burgers Near Me - Springfield, Massachusetts

I've only been to this location one other time several years ago and stopped by on the way back down 91 after a day trip through western MA. This place is easy on and off the highway, and ample parking (although I went went the Basketball Hall of Fame was closed.) The restaurant itself is nice inside with multiple seating options including a nice bar area. It looks like there is an outdoor seating area too! My party of three dined on the early side of the dinner rush so there was no wait. After being seated our waitress came over almost instantly to take our drink orders. Those came back with impressive speed too (2 sodas & a John Daly.) We didn't order any appetizers - I was hoping to get something off the seasonal special menu but it was no longer offered. The complementary bowl of pickles kept us busy until our meals arrived. Everyone seemed happy with their food and the one burger that was ordered was cooked to perfection & the fries were substituted for tots. Having frequented Plan B's in the Hartford area, we knew what to expect and this location is definitely on par with my past experiences. My favorite thing about this location is the set up of the interior - spacious but cozy! I wouldn't hesitate to stop back when in the area. read more

Plan B Burger Bar - John Daly & Bacon Cheese* - Burgers Near Me - Springfield, Massachusetts

This place was great. Really enjoyed. I wanted to go down the menu and try every burger they had. The staff was really friendly and energetic. Gave great info and made great recommendations. Thanks. Hopefully if I'm in the area I will see this place again. read more

Plan B never disappoints when it comes to the food & service. My tots were crispy and delicious and my classic tavern burger was very good. My friends had the chickenburgers were juicy and tasty. I think the restaurant itself needs a facelift. There are tiles missing on the floor. The tables are starting to look very worn. In the bathroom, you can see where they've painted layers of paint to cover up the chips etc. Otherwise lovely food and great selection of beers and wines. read more

Great service! Great burger! The decor is very trendy. The fries are tasty as well. My son never eats fries, but he ate all of these!! Dessert was delicious as well! read more

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There was not a soul in here and the food was still iced cold the Mac n cheese has no flavor to it the fries were ok and the wings were ok.

Good quality foods and service is on point. Their burgers are awesome. Ambiance is good and everyone is busy talking about various food suggestions. Good place to escape the evening or Sunday brunch. Soups are great!! read more

Dirty! They really need to deep clean this place. Came in for a quick bite and after we ordered we couldn't help but notice how nasty every surface was. Service was decent. Food was hard to eat imagining what the kitchen looks like. Drinks were also basic and not very strong. read more

Mediocre food and friendly but slow, mediocre service. Would not return or recommend.

Stopped here for lunch after the Armory museum. It was recommended by one of the patrons from the museum. It did not disappoint. We ordered blue cheese burger for hubby and mushroom burger for me both perfectly cooked. The bun was light burgers have nice flavors. My only complain is my Cajun curly fries are in pieces not whole rings but otherwise we will recommend this place. Our server Jeremy was pleasant. We came here Sunday and we got seated right away. read more

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A friend and I came here after visiting the Basketball Hall of Fame next door. The location is pretty conveniently-located with the venue, so we figured it was easy enough for a late Saturday lunch. The two of us were seated immediately and presented with both the drink and the food menus. Since we were on the verge of being "hangry," we passed on the drinks and went straight for the food. We both ordered "The Squealer Burger," which is half pork, half beef. I'm sad to report that it sounds better than it ended up being. I feel like the end product was a little too bland. The fries were good, though, and the bun that the burger was served on was nice and fluffy, so they've got that going for them. Overall, the food and the service were average. The experience, as a whole, wasn't anything to write home about, but it got the job done. read more