First off , let me start by saying they give you pickles at the bar.... PICKLES!!!!! That alone should get 10 stars. I ordered a cider beer and traditional burger and everything was PERFECT! Presentation, temperature and most importantly customer service. I'll def be back!!! read more

Plan B Burger Bar - Pickles at the bar - Burgers Near Me - Springfield, Massachusetts

The first time I tried to go here, it was packed with young morons and way too loud of music, so we left... so glad I gave it a second chance. The beer list doesn't cater to local breweries, but it does cater to a multitude of delicious ones. The cocktail list was incredibly diverse and creative; I had a starfruit for the first time, not only muddled in my drink but a piece on the rim of the glass. So tasty! The teriyaki turkey rice bowl was superb, easily 2 meals for a smaller European-style stomach like myself. My friend got the veggie burger and claims it's the best in the land (and she knows her veggie burgers!). We shared truffle fries that I could've easily ODed on... as well as the "little snack" of slightly pickled sliced cucumbers they give you right off the bat. Bonus points for not having to go INTO the craphole that is Springfield, I say give it a chance soon! read more

If I could give this place zero stars I would. It used to be good, but the service and food is terrible- don't do it. We went out for my son's birthday and they messed up every order, and I waited 40 minutes to get a salad. The place is obviously poorly run and the kitchen staff are over their heads. I had a bad experience a few months ago and decided to give it another chance, but I am done. I hope I can save someone else from having a terrible experience. Do yourself a favor- don't eat here. read more

Ambiente ameno, comida excelente y servicio al cliente espectacular. Buena variedad en todo.

Tuesday! I walked in on trivia night by accident and came across my FAVORITE trivia ever. We loooove trivia. Also, great beer selections, tons of burger selections and many different fry choices. Gluten free rolls mmmm, pretzel buns and bacon that is cooked just right. I like the cooked-right-not-soggy hand cut fries. And the shroom topping with truffle fries, my fave. The waitress' here are always friendly and always attentive. Although I am being distracted by trivia excitement, it is by far a fun place to eat and always easy to talk to the people at your table. If you like ice cream, Cold Stone Creamery is next door. read more

First time coming here since 2015. Upon walking in, we were sat right away and all the staff members we encountered were very nice. "We" were a party of 2 and our 1 year old daughter. Even when her entire carton of baby snack puffs spilled on the floor they were still nice. I cleaned it up quickly because as a server myself I know I personally hate when tables are sometimes left resembling a war zone. I believe our server's name was Tori however I'm not positive. But she was very nice! When it came time to order, she was able to answer any questions I had regarding the menu. Ordered a glass of wine and the pulled pork mac and cheese. The food was delicious! Macaroni and cheese (which is delicious in itself) with pulled pork, caramelized onions, and barbecue sauce. SO good. Ate about 2/3 of the entire dish. The only thing I would change would be to make sure the pasta/dish was hot before bringing it out to the customer. The very bottom pieces of macaroni were, however the rest of the dish was just lukewarm. I'd still get it again though!! read more

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Kale and Brussel sprouts side dish is knock you off your feet. You can't go wrong though with this place. Burgers are varied and satisfying.

The plan b locations in Glastonbury and West Hartford are very good. However the Springfield location was hit or miss but has now become consistently bad. Clearly understaffed, food preparation is poor even though quality of ingredients is good, and service is slow with wait staff that seem bored. Very unfortunate. read more

Truly disappointed. Haven't been in a while. Place was empty. Server was nice but didn't know what was on draft. Came back with the draft menu then left. Returned 5 minutes later. I asked for no cheese and pink burger. It had cheese and was well done. Sent it back. She came back out in 1 minute. "New " burger". How can you cook that in less than a minute ?? No cheese. Well done. Bun was COLD. I mean - fridge cold. Fries were hard and warm. My husband ordered brisket and got an over cooked burger with a small piece of brisket on time. A squirt of BBQ and cold fries. I saw waiters going into the kitchen with returned food. We should not have had to pay for anything but we did. I hope they can step it up. It was once a great place. read more

I could not take the name of this burger bar seriously, especially given it was our plan a for dinner after my sister's university graduation. We had expected an unusually long wait or not being able to get in at all because it's close to the MassMutual Center where the graduation of 1,100 students had taken place. We were told by our hostess (an amazingly friendly young lady who we chatted with for most of our wait) that it would be an hour before we could be seated. The wait, however, only took fifteen minutes to our surprise. We were greeted promptly by our server Jeremy. Despite having plenty of other tables, he took the time to get to know my family and recommend both menu and drink items. He was helpful with my father, who wears hearing aids but still has a difficult time in public settings. I ordered the strawberry rhubarb cider, which tasted mostly like strawberries and had only a hint of tartness from the rhubarb. My sister had a John Daly, which is like an alcoholic Arnold Palmer (half ice tea, half lemonade). It came in a very large mason jar. We had broccoli cheddar tots and firecracker cauliflower for appetizers. The tots were more like fried balls of mashed potatoes. I thought they needed a little more seasoning. The firecracker cauliflower was awesome and not extremely spicy. I love that Plan B offers a lot of vegetarian, vegan, and gluten free options. They also have plenty of non-beef burgers. I ordered the Baja Burger with regular fries. It's massive. I could only finish half and took the rest home. Overall the food was four stars - nothing really to complain about, but nothing mind blowing either. I'd definitely eat there again. The atmosphere and service was top notch. I loved how friendly the staff was. They really provided exceptional care. read more

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Recently visited with coworkers and the staff was very accomodating to our request of separate checks and the fact that our group kept getting larger. Our server was dynamite and so was the food and drinks. Every item was plated thoughtfully. The only small negative.....no place to keep the coats. We had a great experience. read more

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DO NOT EAT FROM HERE IF YOU ARE GLUTEN SENSITIVE, GLUTEN INTOLERANT, ETC. They may claim that this menu item and that menu item is gluten free, but that's truly not the case. You know how I know? My partner has a gluten allergy. Whenever she has more than a tablespoon of gluten, she gets very sick. After eating from Plan B tonight, she became gravely ill. I'm talking more ill than I've ever seen her get from having gluten. This means one of two things. 1) The food had a whole lot of gluten, and/or 2) The food was contaminated or cooked improperly and caused food poisoning. Either way, both are serious enough that we plan to take recourse against the restaurant. We will be reporting them to the local health department and any other authority that may be able to take the proper actions to ensure this never happens to anyone ever again. I, too, have not been feeling well after eating from Plan B tonight, so I expect it has more to do with foodborne illness over anything else. DO NOT EAT FROM HERE! As for other problems... Plan B suffers from "failure-to-get-things-right-itis". My partner and I are both immunocompromized, so we asked if they would do curbside pickup. The guy we spoke with, Tim or something like that, said he could do it for us. Yet, when we arrived, he didn't answer the phone, and whoever did answer would only walk out to meet one of us and not bring it to our car. Because we had already paid for the food, we had no other choice but to get out of the car. If either or both of us get COVID, we'll know it happened because of Plan B because we don't go anywhere else. Furthermore, prior to COVID, I used to order delivery from Plan B, only to have them mess it up in one way or another. They'd forget something, cook something poorly, ignore my allergies, and the list goes on. I and other family and close friends have all gotten sick from Plan B at one point or another. Tonight's debacle ensured we would never return, and I caution anyone reading this to avoid this place. read more

After a pretty long drive to the Basketball Hall of Fame, we arrived at lunch time. Fortunately, Plan B is located right next door, and became Plan A for lunch. Think of an upscale appointed TGI Fridays as far as decor. Cool-ish, with studded black leather and tasteful alternative music playing. Comfortable and fun. The burgers are great. Top shelf, tasty seasoned beef. Cooked to order and expertly (just a little pink inside), great crispy, but not greasy onion rings, salty parmesan and salt fries. Good stuff. Presentation was also creative and fun (see pic). Our waitress Amanda was awesome, patient, attentive, helpful and friendly. No rush, but very on top of our needs without being intrusive. Prices are also very reasonable for good quality food at a prime tourist location like this. read more

Plan B Burger Bar - Burgers Near Me - Springfield, Massachusetts

The burgers where amazing i love them and the place is really good looking and the ambiance is really great and the service was amazing poor

Every burger here is great. The service is always very friendly, and outgoing. Management presence is more forward than most restaurants, which I appreciate. The food is some of my favorite in Springfield. I order a bourbon and beer. Those little golden Truffle fried straight cut morsels of heavenliness...coupled with Any burger of your choosing. I always seam to go with burger that has a lot of the "cubano sandwich flavors. It's amazing. Go there! read more

Plan B hasn't ever been a favorite spot of mine but my co workers and I headed over after a meeting and to avoid the ever grueling traffic in Springfield. It was pretty busy but we were able to get a booth. For the table, we got several appetizers such as fries, fried shrimp, sliders and a few drinks. The shrimp was very good and the waitress recommended we get the ones that were battered and had buffalo sauce on it. The food was good but the reason I am giving them 3 stars is because the waitress was not attentive and a bit all over the place. It wasn't until we were leaving she finally pulled it together. I guess Mass doesn't have "happy hours" so I won't be back but it's worth a stop. read more

Plan B Burger Bar - Burgers Near Me - Springfield, Massachusetts

First visit here, and we will definitely be back. Convenient location off the highway, and no wait to be seated. Our waitress was personable and attentive. We had burgers and my favorite, the salad with a burger and tater tots. The vinaigrette dressing is so yummy I wish I had ordered a side of it to dip fries into! Large selection of beers, will definitely have to try that next time when we don't have a toddler with us. read more

Truly a terrible burger joint, this wouldn't even be my plan Z. Undercooked and greasy just awful.

Been back several times and each time I've enjoyed it a bunch. Out latest trip was met with excellent service, tasty food and good drinks. A triple combo. The Blue Chips are always a bit hit. And I'm a fan of the buffalo chicken burger. The fries this time were excellent. I dug deep to the bottom to get them all. Lots of thumbs up all around. read more

This was our first time in Springfield. We had an awesome and knowledgeable waitress Belky. We were those customers who quizzed her on the menu and the area and she was very sweet and helpful. My boyfriend had the Baja burger and I had the sheppard's pie. both were very good and fresh ingredients. The music was really loud so we sat outside which I didn't mind. A main reason to come to this restaurant is to have a server like Belky who was energetic and welcoming next time we're in town we will be back. read more

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Came here for burgers and beer last evening with my husband and son. We each had a different type of burger. Everything is good about the sandwich except the meat, sadly. The pretzel bun was fresh and the toppings were good. But the burger itself is not good. Can't put my finger on it. Anyway, the draft list is really good and we enjoyed a few different types. We shared the pretzels-came with cheese sauce and mustard which was good. My husband had a small Caesar Salad-he liked it. The sides were good, too. Fresh chips, hand cut fries, tots and onion rings. Ashley D. was our server and she was exceptional in every way. Maybe I'll have a chicken sandwich next time. read more

The service was terrible, this place has really gone downhill! I ordered a chicken sandwich and I swear inside was processed chicken worse than McDonald's. It was awful! The drinks are ok but the food is a no go! I don't know if it was cuz it was late at night that the server was not willing to give good service but she was kinda rude and it was sad. Update* response to owner. Yes, I can email and explain everything. I'm not sure who our server was. I used to be a server so I know when it's getting late and close to closing you just wanna get out of there, but it was like we weren't wanted. Which we prob weren't it was an hour before close the bartender said you guys stop seating an hour before close but an exception would be made. We were going to go to Max's but we decided that your menu would better suit us at that time. It was just a very bad experience. I will give this place another chance. I know people can have off days and so can restaurants! read more

Alright, but not worth a second visit. I guess I should have known because Max's Tavern was so much busier than Plan B. I originally asked for Russells Reserve, on the menu, but they were out of it. The waitress got my order wrong. I ordered the Squealer, but they brought me a Smokehouse. I paid more for the green fries, but they weren't worth the up charge. They needed more seasoning. Lastly, I asked her about the asterisk used to classify the small batch bourbon and she seemed clueless. The redeeming part of the visit was the hostess or manager that brought me extra BBQ sauce upon my request. It is a good thing the Basketball Hall of Fame is next door to support this place, I guess. read more

The original burger bar in the area it's still holding strong! Not as good as it used to be but still solid. My favorite is the three shrooms. I also love the pretzel burger. I've been to a few burger bars around the country (or the region like Worcester), and Plan B is still the best. read more

This is a great location for big parties. We often go there for drinks and appetizers with our work group and they've been very accommodating. Their burgers are delicious, and I love their truffle fries! I've also tried converting some of their burgers into salads when my eating plan calls for it, and they're always willing to work with me. Sometimes service can be a bit slow, but never so slow that it's been problematic. Also, a friend of mine was interested in a few different beers but wasn't sure which one she wanted, so the server was kind enough to bring over tasters of all of the ones she wanted without prompting. read more

Plan B did not disappoint!!!! My clients recommended a new place for us to try since we always go to Max Taverns when I'm in town. Crazy enough Plan B is next door! I am glad we had a burger because it was phenomenal, I had the 3 shrooms burger and tatter tots. I know people will say you took your clients to a burger place, YUP! They enjoyed it, the service was fast, and the decor and place looked great. I highly recommend. read more

What a pleasant surprise! Don't hesitate to make this part of your basket ball hall of fame experience. We went after the basketball hall of fame and I expected not much. The burger was fantastic on its own. The decorations they offered were a wide variety. The kids beef-burger and chicken-burger meals were 2 tasty sliders (each), so generously portioned. The kids ordered carrots and the veggies were fresh. The fries and tots were hot and tasty. The ice tea was clearly just brewed and served unsweetened. They give some home made pickles for a pre-food snack. I wish we lived closer so I could come back. read more

Food poisoning:( I go to the one in simsbury all the time and absolutely love it! But I should've known it being in Springfield something would go wrong! Idk how they're maintaining the kitchen or what but now a permanently sour taste in my mouth read more

My first time in Springfield and wanted to see where the Naismith Basketball Hall of Fame was and saw Plan B next to it. They seated me immediately. My server Joe was excellent. I ordered the bacon burger and fries. It was delicious. The grilled onions were sweet and grilled perfectly. The fries could have used more salt, but they had salt, pepper, and ketchup at the table. they need to work on their presentation. lol. But taste overrules presentation every time. Will definitely return! read more

Plan B Burger Bar - Bacon burger - Burgers Near Me - Springfield, Massachusetts

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This place is just OK. Some of the food was good; some of it was OK, but a little cold. The beer list was kind of disappointing. Service ended up being kind of slow too...well, I guess the food took a long time, but the service was OK. I was just driving through the area, so I don't know what the other options are, but this isn't anything special. read more

Overall: 5!! This is my first time being in Massachusetts and I wasn't sure where to go. I came across Plan B Springfield and it had about 200+ reviews. Typically when you see something like this in California you have to try it out. Soo I did. The location was right next to the basketball hall of fame and a cold stone. I loved the location and the ambience of the restaurant. Inside had a bar and a couple tvs. The outside sitting area, which is where I sat, was amazing and really appealing to hang out and lounge around in. I ordered the Bacon Burger which was by far the best burger I've had in a long time!! The bread was nice and soft and the burger patty was cooked perfectly. Portion sizes were good a lot of food and the hand cut fries were pretty freakin amazing as well. Overall it was a great experience and I would highly recommend this place if you are in the area. read more

Plan B Burger Bar - Bacon Burger - Burgers Near Me - Springfield, Massachusetts

Always known to have a solid draft list, Plan B-Springfield seems to have brought their drink prices in line with other places in the area, which was wise of them. *Bartenders are attentive and friendly; happy to offer you a sample if you're unsure *Impressive happy hour (3-6?) food menu; jalapeno poppers are SPICY, be warned *They've grown on me over the last year, I think they've upped their friendliness and general attentiveness to their customers; well done. *I've always wished they did more with their bar at this location; there's only 15-20 seats; they have high-tops in the middle area but they're super awkward and seem to be in no-mans land. They should renovate and make the bar a center piece of the dining space *While I didn't eat full on dinner on this visit, their burgers are prepared well and taste great read more

Plan B Burger Bar - Jalapeño poppers; spicy!! But not greasy - Burgers Near Me - Springfield, Massachusetts

I hate to do this, I frequent this place often but not any more. I noticed a small decline in (food & service) quality over the years but after my experience today I'm no longer eating here. The staff managed to insult us before even seating us. You're greeting staff is NOT welcoming in the slightest. We walked in to 4-5 staff member gossiping, who rolled their eyes at us when we asked for outdoor seating. Which we were given both options??? They all continued talking for about a minute & then we were escorted to our table. He slapped (no exaggeration lol it made a loud noise) the menus on the table the brushed passed me with no greeting or any sense of hospitality. After confirming with my guest that we were both offended we sat for 30 seconds max and left. New staff definitely needs better training. Such a shame, I used to love this place and their nice staff read more

The waitress took the order without writing things down. I told my wife when the waitress walked away that the order was gonna get screwed up. My wife ordered the Baja burger with no cheese or jalopenos with a side of sweet potato fries. It came with jalapeños. She sent it back and it came with cheese and no avocado and regular fries. My wife was pissed but ate it. When the waitress stopped back we told her and she blamed the kitchen. She offered us a free dessert like that magically fixes it. The receipt showed regular fries were entered and none of the burger adjustments. The only reason I am giving them 3 stars is because I enjoyed my burger. But we were turned off by the experience. It is near my son's college so we were going to buy him a big gift card for Christmas. Doubtful now. Why reward mediocrity. read more

We went with four adults and 4 little kids And asked for a table for 8. The lady showed us a very small table and asked if that would work. We asked for a different one and she said it would be about a 20 minute wait. We obliged and started waiting. About 8 minutes in to our wait, she suggested that we try a different restaurant. The place was empty with exception to one large table of 20. We even offered to split our party into two groups of 4, but seated near each other and we were told they couldn't do that because it confuses the server. It was ridiculous. Don't waste your time. read more

Went with some friends who have eaten here multiple times, and rave about it. Unfortunately the food was a major let down. The beer was good and service was a little on the burnt out side but the burgers themselves were way over cooked especially given that we ordered a little pink. On top of it the burgers themselves were cold. Tried it once and will not go back. Even our friends agreed the food tonight was absolutely terrible. read more

The best part about visiting the Basketball Hall of Fame was having lunch at Plan B Springfield. This is not the emergency contraceptive sold at the Kwik-E-Mart, this is the Springfield branch of Plan B focusing on gourmet hamburgers and various accoutrements. They are located at the Hall of Fame on the north side of the complex with extensive indoor and outdoor seating. I had the Burger Salad. Yes. It is a burger salad. For someone who really does not go crazy for salads in the first place, this was an intriguing option. It was a large and delicious patty with cheese on top of a simple salad with 1000 Island dressing, pickles, fried onions, and lots of bacon. It was very delicious, however the burger was so tender it nearly disappeared into the lettuce turning lunch into more of a scavenger hunt. Plus, tator tots! This is a really nice place for burgers. The meat is spot on cooked perfectly with a great beef flavor complimenting the many sides and toppings. There is plenty of seating and the staff seems to enjoy their job making it great for everyone. read more

Plan B Burger Bar - Burger Salad. Yes. Burger Salad. - Burgers Near Me - Springfield, Massachusetts

Service sucks and server didn't even listen to our requests or allergies and then they didn't have anything they advertised on the menu they were all out . Burger was good tho Then gave us the check before we were done read more

The Worst service I've ever had , food was ok at best , but way overpriced ... I highly recommend going here if you like your server to put their fingers in your drink. read more

If Yelp ratings were 1 to 100 stars instead of 1 to 5 stars, this abysmal place would still rate ONE star. Where to even begin.. Ok, how about the burger ordered medium that came fully cooked on cold bread with the lettuce on top of the burger (eew) and cheese on top of the lettuce (wut)? How about the cold, old, and stiff French fries that were obviously made long before we arrived? How about the kale and shaved brussel sprouts salad served without the brussel sprouts and when I asked for them, a plate of large hard cold uncooked (but slightly scorched) sprouts were brought out 10 minutes later? How about the high prices for badly prepared and presented food that a manager never should have allowed out of the kitchen? How about this being a top contender for Worst Restaurant Experience of the Year Award? Hall of Shame dining at the Hall of Fame. Proceed at your own risk. Bleech. read more