We placed an order through their app for two meals consisting of two burgers, two tots, and two drinks and pulled into one of their stalls. After a reasonable amount of time, the screen said that Lee was on the way out with our order. That's when our Sonic experience took a turn for the worse. Ten minutes later, we still had not received our food and checked in with them via their intercom system. We were told they got slammed and our food would be the next order to come out. A few minutes later, it did come out, but it was ice cold (likely had been sitting inside for the time span between the screen saying it was on its way out and actual delivery). We jumped back on the intercom explaining that the order would need to be re-made due to it being too cold to eat. The intercom worker apologized and said they'd get a new order out as quickly as possible. It seems as if they re-entered the order and we were placed in the back of the queue since it took a very long time for our corrected order to come out. The 'corrected' order was missing bacon on one of the burgers and contained one fry instead of two tots. The employee quickly resolved that situation, and the food was good once we got what we ordered. I've attached a photo of our receipt and the initial order was at 12:49 pm. We finally received the correct order at 1:34 pm. This is a wildly unacceptable amount of time to dedicate to receiving 'fast' food. Slammed or not, when an order is messed up, that person's re-make order should jump to the front of the queue to get corrected ASAP since they've already waited a long time for their initial order! I cannot see myself returning to Sonic in the future due to these inefficiencies nor can I recommend anyone else choosing Sonic given the plethora of other choices out there. read more

Sonic Drive-In - Initial order 12:49. Correct food came at 1:34!!! - Burgers Near Me - Savage, Minnesota

Love the food. It's sad it probably won't stay in business due to the poor service/food safety. Every time we come the service gets worse. No gloves are usually worn. Tonight the employees were wearing gloves, unfortunately they were also handling the money, touching the order screen, and touching their face/hair while wearing the gloves and handling the food. Besides the gloves/food safety we just waited 10 min for two soft drinks, no it was not busy. read more

We decided to go to Sonic for lunch today. We ordered two original pretzel dogs and a cheesy bacon pretzel dog. I sent back my cheesy pretzel dog because the hot dog was barely warm and the cheese sauce on it was cold. Also, I said no onions and there were onions on it. The replacement hot dog was nice and hot but the pretzel bun was cold and a little hard. I didn't find out until the end that the other hot dogs were barely warm and the skin on one of them was discolored. So I should of sent all the hot dogs back. I know this is suppose to be fast food but how do you serve barely warm hot dogs? Do they sit around until somebody orders one? Food should be served fresh and hot. The tater tots were delicious because I asked for fresh tots. Drink was good too. We haven't been here in awhile and now I remember why. It was very disappointing. read more

Dissatisfied, dont get my wrong, i worked at a sonic in the past and have nothing but love for the business. But, my order was rang up wrong, the customer service was beyond trash, and the employees must not understand the ordering system. I'm sorry but this was not a good experience. read more

Some really sexy guy by the name of Megan really did a great job making me feel welcomed at this establishment. My burger, thanks to his divine grace, was immaculate! Truly a great experience! What a time! God oh god what a time! More ketchup on the burger would be nice tho! read more

Just don't even waste your time. Please. This place is a joke. We were the only ones at the entire place, and roll up to the drive through window to a kid working in basketball shorts. He doesn't say anything, just opens the window and stares at me so I asked for the total. He gives me change from money that's just sitting on the counter. Gives me my change and says nothing. Comes back a couple minutes later with my food and says it'll be a couple more minutes for my coffee. Comes back with that, and I asked for the cream and sugar I originally asked for. He says the sugars in the bag and he doesn't know if they have cream...so I asked him if he could check. Looks around, and comes back and says they don't have cream but the have half and half..... I kindly let him know half and half is cream, and he hands me two, but tosses it back and forth between him and his friend working before handing it to me at the window. They are covered in probably four different kinds of food and are DISGUSTING. Not to mention, five months expired. Lastly, the burrito was a joke. It wasn't even wrapped, jut literally thrown together. No tater tots inside when there was supposed to be. It was probably a third of the size it should've been. I order these burritos every time I go to sonic, so I've had quite a few. read more

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Absolutely horrible. Stopped off here on the way to our hotel, craving their Reece's milkshake. Shake was fine, tasted great. But my corn dog was heated up in the microwave, which explains why it only took them about a minute to bring out the food. The lady who took our order was very unhelpful and rude. It was so pathetic, it's laughable. We never eat at sonic, it was our second time ever eating at one. I order a corn dog and a shake, my husband ordered one of their burgers. When asking if that was a meal since it seemed a bit too cheap, the female responded with, "i don't know you tell me." When my husband asked for it to be one, the lady just gave us our total and that was that. They brought out the food about a minute later and the dude who brought our food out, his name was Zachary. He then handed one bag over and one drink. My husband then asked him about his meal and wondered where his fries and drink was, and Zachary just replied with, "well you already paid." And that was it, and walked off. You can tell it's run by nothing but juvenile kids who have no idea what they're doing. This particular establishment sucks. Has completely turned us off from sonic forever. Will not be returning. read more

I hardly ever go to Sonic..But have been really wanting some of their onion rings...I came here a few days ago...no onion rings...fluke? Ok... I will try again...go today...Still no onion rings...no time to make them is what I was told...I don't think I will try again!!! read more

This place was gross. I spent $24 on GARBAGE. Only bought 2 chicken strip dinners, a small strawberry shake and a small thing of onion rings, so the pricing of this establishment was okay, like any regular fast food place. Their food was so bad that I actually went to mcdonalds afterwords. IF YOU DON'T WANT TO KNOW THE EXPERIENCE IN DETAIL PLEASE DON'T CONTINUE READING!! to summarize the food is bad, and the whip cream on my shake was the best part. DON'T GO TO SONIC Here's how it all went down: When we first go there and pulled into a drive in spot, it was the smallest space to park in... i have a van so it was quite difficult. The service was pretty good, and this being my first time at a Sonic i was excited for the food. When i got the food, the first thing i tried was my shake, which was pretty good. Then i decided the next thing to try was the single onion ring that came in the chicken strip dinner (i don't know why they give you an onion ring, your guess is as goo as mine.) I take a bite of the onion ring and thought it tasted quite sweet. I THOUGHT it was because i had just drank the shake so i took another bite, and another, and the sweet taste never left my taste buds!! it was like they took an onion, put it in some nasty sweet cake batter mix, fried it and gave it to me trying to pass it off as a regular old onion ring. After that major disappointment, i tried the main part of the "dinner" the chicken strip. I dipped the chicken in ranch and took a bite, only to take 3 more bites just to "separate" my bite from the rest of the strip. The chicken wasn't all that crispy, was chewy and honestly probably not real chicken. I tried the toast that came with the meal, hoping to "cleanse" my palate. I grabbed a piece of toast only to find that it was PLAIN TOAST!!! NO BUTTER OR FLAVOR OF ANY KIND WAS ON THAT GROSS COLD PIECE OF BREAD. You know how dairy queen puts butter on their toast? or how canes puts butter on their toast? they were doing that because they're normal establishments who don't want people to hate their food!!! finally i tried the fries... I believed that the fries and the shake were the only good things about that meal. BUT. I. WAS. WRONG. AGAIN. After eating the fries, since that was really the only edible thing in that basket... they increasingly got saltier and saltier... to a point where i didn't want to eat them. Now i love potatoes, and french fries and i add salt to everything and i also eat wendy's fries which (I thought were salty until today) so it takes a lot to make me not want the fries. Overall the experience was a learning experience, for i will never go to a sonic ever again! the best part of the whole meal wasn't even my strawberry milkshake that kept having little chuncks of "strawberry" bits WHICH I HATE but it was in fact the whip cream on top of the milkshake that tasted the best, and stayed consistent throughout my meal. I recommend no one goes there. If there was a "0 star" option i would choose it. read more

The food tasted like any other sonic, so it tasted fine. However, I ordered a certain pretzel dog when parked and ordering and the guy taking the orders argued with us that we did not order that. He insisted that he was right and we were wrong. HORRIBLE customer service, since I'm pretty sure the customer is always right. He tried to charge us for another one and wouldn't replace the one we had that wasn't the correct pretzel dog. I won't be frequenting this location again. I've never had someone in the food service argue with me about what I ordered. read more

It took a long time to make each order, and there were only two of us there. Ordered two medium fries, received one small ( which I didn't find out until I got home, miles away ). We couldn't get our Coneys out of the container without losing all the cheese off of them. The service was not worth the price. read more

We love the Sonic beverages and desserts, but every time we've been to this location we've found the food lacking. It never seems to come out hot or properly cooked - we get a lot of overdone or (mostly) underdone and soggy food. The service is quick and people in general seem friendly, but the quality of food for this location is just unacceptable. If you're looking for some osrt of fruity frozen beverage, I wouldn't hesitate. But pick up the food somewhere else. read more

Been here many times and it used to be pretty decent, the past 2-3 times I've been here, the customer service has been terrible. The employees are VERY rude when they take your order and act like they'd rather die than click some buttons on a screen. It's rather ridiculous and it's not my fault you hate your life or your workplace, it's not THAT hard to work at a fast food stop, alright? read more

I ordered a substitute and offered to pay extra then I get my food and it wasn't in the bag then we called them back and they said they couldn't do anything about except have us pay read more

But once every three months we come back thinking it's going to be better. It's never better. Nobody in the drive-through ahead of us and first they think we ordered something we didn't and then at 1 o'clock in the afternoon when popcorn chicken should be a no-brainer it took 15 min to get two orders. This location looks and feels rundown. The kid working the checkout was wearing a filthy sweatshirt. read more

The only reason it gets two stars instead of one star is because their ice cream and slushees are yummy which is the only thing bringing me back to this place. Sometimes I've waited over an hour waiting for my ice cream here. It's typically a 15-45 minute wait. I don't understand how the workers are so incompetent and all over the place. Horrible service, the absolute slowest "fast food" ever. read more

The drinks here are great. We went biking since we live around here. We could order from the parking lot. There deals are great half of Shakes after 8 pm and the other drinks between 2 threw 4 pm. Service is great and friendly sight. read more

I took my kids there for a cream slush treat last week. Within 1 hour they were complaining of stomach pains and within 3-4 hours I was holding both their heads back as they proceeded to vomit their guts out. This went on all night. I know food-borne illnesses are a possibility while eating out, but you would think ice-cream was remotely safe. Hopefully this was a isolated event but I am writing this in case it is not. I don't want to sound like a 'hater' but there is no way you will catch me or my family eating here again. read more

Literally the slowest sonic ever. Twenty minutes in the drive thru for drinks at 1:30 in the afternoon. Dirty overflowing trash cans. Not helpful and unapologetic drive thru staff. read more

Go to Bloomington. These people in Savage don't know what they're doing. Packaging was wrong and mixers were horrible, half-@$$ed. Would do negative stars if allowed. read more

We love Sonic. The drinks are great, I love getting a sprite with cherry - their shakes and ice creams are fabulous. My favorite is the snickers sonic blast! Or a chocolate/banana shake. But by far the best thing about sonic is their foot long coney's - the hot dog has this smokey flavor that is just fabulous. And the prices are super too. The kids love the idea of a "dashboard diner"/carhop service. And we've always had quick and friendly service here. My only complaint is the music can sometimes be really too loud. read more

Guy at the window was nice. Girl inside working was yelling about how much she hated her job, and was complaining about needing to come in the next day. I don't really want to sit in my car at the drove through window and listen to something like that. She even looked at me, and kept talking anyway. After all that, my hot dog and tator tots were soggy and luke warm. I was the ONLY customer there. Shouldn't it be hot??? read more

What a fun place to go. I have the new Kevin Durant Blue Raspberry Slush and a Grilled Chicken Sandwich It was made to order and tasty. Sat outside. They recently added a new patio area. Ill be back read more

If you like staying in the car for about forty minutes with hungry children in the back seat listening to them say "What's taking them so long!" Then his is the place for you. read more

Went to get a slushy that was advertised on tv with all the different flavors. When we asked what flavors they had at the drive thru they responded strawberry. When we got to the window I asked about all the flavors on the poster on the wall he said they had lots of flavors and asked if we wanted to change and went back inside. We assumed he was going to come back out with a list but he didn't return. After a few minutes we just left. Terrible service! read more

Just went through the drive thru at Sonic in Savage. They weren't that busy, but it took over 20 minutes from start to finish. They got our order wrong and burnt one of our toasted slider buns so badly that it was rock hard. Never again will I go to that craphole. read more

Not really fond of the food, I come for the drinks more, last time I had actual food was when the pretzel bacon dog came out. Looked really good but a disappointment. It's was soggy and not so satisfying. Like I mentioned before... Only drinks. read more

Hello, Sonic is our families go to place for a weekend treat. Unfortunately the last few times we have gone there we have had horrible service and now their slushy machine it broken for the second time in a month. I understand things break but this last visit I waiting 30min to place an order to find out the machine was broken and given the response of "too bad" when asked why. This is disrespectful and rude. Also why is the machine broken down so much? A company of your size should be able to afford proper equipment right? To say the least my family will no longer be visiting Sonic until these issues are fixed. I have also posted this review online so others don't have the same experience I have had. read more

My boyfriend & I were super excited to go through the drive thru earlier today (around 630pm). He wanted a #2 & I wanted a #6 (Chicago dog). Once I pulled away I realized I wasn't asked which hotdog I wanted. Finally after waiting behind 2 cars for close to 20 minutes we pull up to the window. I politely asked the girl which hotdog Id be receiving since she didn't ask. She said the typical one that comes with is a chili dog and they typically ask but said "I wasn't the one who took your order!" & pushed the food out the window. Never a "Im sorry" or "let me get you what you wanted to pay for". I highly do not recommend this location. Spend your money down the road at Smash Burger or any of the other burger places near the mall. read more

Never going to this place again. Took forever to get our food at 710 pm. I asked for tartar sauce they said they would bring with food when they brought food out they forgot and the kid told me they don't have tartar sauce. I said to him you sell fish sandwiches and he then said that he is new after apologizing for the wait for our food. Bill was $17.91 and I gave him $20.91 and he gave me 8 cents. I told him I needed $3 back. Wow!! read more

We waited for about 20 minutes for the kids meal and hot dog we ordered. The people next to us left after 15 minutes. When we finally received our food, the portions were extremely small. read more

I would rate this 0 stars if I could. The girl taking our order was EXTREMELY rude. We waited probably about 30 minutes in the drive thru and didn't even get everything we asked for. Definitely won't be coming back here! read more

Went there today for a foot long chilli dog! The first one came out really cold so I sent it back asking for a new one that's hot! 5 minutes later they came out with a new one that was colder then the first one!! I walked over and knocked on the door and asked them if they were kidding? I asked them to stick their finger in it to test how cold it is! It was as cold as if they just took it out of the refrigerator...I'm not exaggerating when I say that!! How can a place of business serve food like that! I'm thinking of calling the restaurant inspector to check them out! I could have gotten really sick from eating it! I demanded a full refund!! My daughters hamburger was really cold too but warmer then refrigerator cold! I would NOT EVER Recommend eating food there. I think the shakes and cherry lime aid are good though. read more

they are not that great of a restaurant and they are not made for serving food they are only known for serve drinks because me and my have seen their commercials all the time not a single food have not shown in their commercial they only have showing drinks more than food so why are they even bother running their business if they can't step up their 'A" game and the last time i went there with my mom to get orders in at the out door menu my mom asked for one of their chicken sandwich when we waited at the window we got the food went home opened our food and when my mom opened her sandwich also bites into it then she noticed her chicken they cooked for her sandwich was raw under cook then i notice it too i also told her to throw it away because it will make her very very sick and she is in her 60's that restaurant should've known better than that they would make my mom very ill or sent to the hospital for food poisoning or even killed then my whole family will sue them for serving food like that so for now on we stop going here and never ever coming back again and their management need to do there part same for the owner for the franchise need to understand what's going with their restaurant and why they losing customers read more

we waited 10 minutes for our food and my chicken tenders were burnt and they put tots in my meal when we specifically said fries and their was no sauces in it that i asked for. so we take it back and we wait 15 minutes for a new one but this time they still didn't have the sauce in it. read more

This may be the worst meal I've eaten in years. My wife thought it would be fun to go to a drive in. After arriving, at 6:00pm, I jokingly commented that the one car in the lot wasn't a good sign. I didn't know how accurate I was. First the ordering experience. After going back and forth attempting to help the employee understand what we wanted ended with one of our four items being listed on the menu board. Eventually we got all four listed but I made the mistake of asking if she could explain the difference between the Classic Shake and the Master Shake, long pause, "I don't know." Ok, give us the Classic Shake. After getting the order we were off (checking the bag first). Upon arriving home I discovered my chicken tenders consisted of 3 and a 1/3 small pieces that tasted like soap. My wife joked that at least they're washing after using the restroom. The onion rings also had some kind of aftertaste that I couldn't exactly discern. On the positive side my wife liked her burger. My meal was discarded after one tender and two onion rings. It was cheap ($20) but I won't return. Very disappointing. I had remembered them being much better in the past. read more

I came in to eat the chicken strip meal deal they had at $3.99. I pulled into the drive-in and attempted to order it, and was asked if I could wait a moment. This was at 2pm in the afternoon. When the young lady came back on I clearly placed my order for the 3.99 chicken strip promo meal with a small coke. She repeated it back as a three piece chicken strip meal with a coke at a total of $8.26. I was a bit upset with this and repeated it back that I wanted the $3.99 chicken strip meal that Sonic has been advertising on TV and internet big time. And if they did not want to honor that price I was leaving. I was getting ready to back out when another voice (the manager I guess) came on and stated that the price was adjusted???? and my order would be out in 4 minutes. OK, well I wanted to try these crispy (frispy) chicken strips so I waited. About 5 minutes later I finally got my food but I have to say the only crispy part were the tots. The chicken strips were very limp--not crispy at all. And the toast--also limp. Oh, and the onion ring stated in the promo--was not there. Quite disappointed with this Sonic--they have no idea whats on their menu, what promos they are running, just bad. This location needs better management. read more

I love Sonic from when we went there while traveling in Iowa but I have YET to have a positive experience at the ones in the Twin Cities yet. Tonights episode was the worst: ordered two Crispy Asiago Caesar Club sandwiches, a large order of tots and drinks. Waited. And waited. Finally after -25- minutes I called and politely inquired when we would get our meal. After taking 3-4 mins to find our order, we were informed that they were out of ingredients for the sandwiches we ordered! My impression was if I had not called, they would have let me wait for an hour or two... read more

Drove in at 10pm, placed closed just as I parked. Sonic was supposed to close at midnight according to my information.

Been here multiple times takes forever to get food upwards of 30 minutes. Food is cold and the workers have attitude.