Public Service Announcement! This has got to be the worst Sonic I have ever been to. Not only did they have mobile ordering disabled. I stood and watch the entire building ignore the telephone ringing, while I was in front of their store. Customer service here is evidently non existent. I dare say that this is my last time visiting this location. I will gladly go where I will be appreciated as a customer. Beware everyone, you have been warned. read more

Lizzy, from the prattville location, is the bomb dot com!!! Her customer service is 10/10! I would highly recommend! She is also very funny! I love her! read more

We pulled up there was only one other car there. It took 20 minutes before they even got to us to order and it took so long that the red light literally went off. Service was horrible and even after we ordered which was just tots and 2 drinks we sat there for an additional 15 mins. I rang back in to see how much longer and was greeted with a mess they apologize for the wait and would get to me but we had already ordered 3 easy to make items. I left I got tired of waiting. Absolutely ridiculous! Terrible service! read more

Hello! I was picking up a DoorDash at this location. Very poor service and complete disregard for customer satisfaction. I waited for over 25 minutes and had asked them several times for the order and they responded with the most negative, disrespectful service. I will never be coming back here. Save your time and money and go elsewhere read more

It is not remotely acceptable to take 25-30 minutes to bring out 4 small drinks. This NOT fast food. I've had faster service at sit down restaurants. Wish I could give this place zero stars. read more

Waited 45 minutes for nuggets and a drink.... Had to flag someone down to finally get my food because they weren't answering the intercoms at all. Horrible.... Just don't read more

This is the very worst Sonic I have ever been to. The service is deplorable. Over the last 2 weeks it has taken up to 30 minutes to get a sandwich, fries and drink. I always use the Sonic App. Today I tried ordering a Diet Limeade and a Diet Coke. Both came up " Not available". So I pushed the red button and after 10 minutes nobody answered. A lady walked by to deliver an order to the next car. I tried to get her attention by saying excuse me. She just kept walking. Do yourself a favor and frequent another place. read more

Sonic Drive-In - Diet Coke unavailable - Burgers Near Me - Prattville, Alabama

I didn't even get to finish my order before the lady cut me off. Me and my child hadn't eaten all day from driving home from a dance competition. All we were able to order were drinks then got cut off before we could get food. We had to go somewhere else to order food because we were tired of the bad service. read more

I understand waiting 10 minutes or maybe even 15 for a whole meal but, I waitind from 1:08 to 1:47 for a large shake. I had to push the button to check on my order. When i got there and ordered she said were cleaning the machine and it will be 10 minutes, "Thats fine", 36 minutes later, AFTEr i checked on it, they bring me liquid flavored milk, it wasnt cold at all. only half the stalls work, when you pull into one, you back out because it's broken then you pull into another one and have to back out again. SMH. Last time i was there i placed an order, 30 minutes later i pushed the button to check on my order, IT WAS EARLY IN THE MORING, I WAS THE ONLY ONE THERE, She forgot about it, the time before that i ordered 15 minutes later a guy walked up to my car and ask for what i had ordered, i said" I already ordered, he said yeah yeah, What was it? 15 more minutes later a lady brings it out read more

Where to start...it usually takes 45 minutes to get two drinks. If you ask for help, they ignore you. You hit the red button and they ignore you. Sometimes the food is cold. I've given them multiple chances but yesterday was the last time I will give them my money. I hit the button and the lady asked what I wanted, and once I ordered, she responded with yelling in a rude way "WHAT?!" and I repeated my order and she yelled "WHAT?!" again, then she yelled that they didn't have it there even though I was reading it off their menu. I was so ticked off that I just drove away. Screw this place!! read more

This sonic could go down in history is the worst sonic on the face of the planet. I don't think you could seriously work any slower if you tried you could probably train a few dogs and cats to go work here and they would probably bring you out your food faster. Oh wait, sorry I remembered I just ordered a drink and I've been sitting here for 25 minutes or more. You should avoid this sonic at all cost. You're better off panhandling by the interstate and getting a drink faster. read more

This has to be the worst Sonic in history. The food is never ready when it says it will be, and then it comes out cold missing every single condiment that you added. The order is always cleared from the screen 10-15 minutes before the food comes leaving you to have to push the button to remind them you still exist. This manager should look for new employment if they can't train their employees or hold a standard, other than piss poor service. read more

terrible service ..went there a few weeks ago , waited a whole hour and didn't get my order, tried to call the store they didn't pick up, and wouldn't also let me go in and speak to a manager. Crew was just idle but couldn't make a simple shake... and I didnt even get a refund read more

Terrible! Terrible! Terrible! Pulled up to the not very crowded Sonic. Pressed the button and proceeded to wait. After exactly thirty minutes stuck my head out of the driver's window and asked the server if they weren't taking orders or something. She told me flat out they are short handed and that they take care of mobile to-go orders first. I said I've been here for thirty minutes and she stated "you should have ordered through the app" shrugged and walked off. The owner should be ashamed at the caliber of employee they hire and the customer service or shall I say lack of. If this was an isolated incident I would not be leaving this review, but it has been horrible lately and this was my absolutely last experience with them. Save your time and stay away! read more

This is the ABSOLUTE worst drive through...and I think there are some racially motivate people there. I arrived to this locate at 10:41p, waited 10mins to order, waited another 20+ minutes for a coney, left and got food some where else and they STILL didn't have my food ready. Here's the kicker...A white woman in a white van arrived at about 10:47, parked 2 rows away from, I heard her ORDER...not mobile order...her food and get it within less that 10mins. When I spoke to the manager at 11:12 about my order...she gave a "I don't give a f***" attitude and said..."we're short staffed". You're short staffed, but you took this woman full blown order next to me and left me and the other BLACK woman waiting for over 40mins for food? I DON'T THINK SO!! SIDE NOTE: The other black woman placed a MOBILE ORDER! Yes we talked about it in front of the on duty manager and the other NEW customers that just pulled up. ABSOLUTE WORST SERVICE EVER!!! If I could give no stars, I WOULD. read more

The young lady with reddish brown hair came up to take my order I told her I was not ready. She then came back and told me they were closed. Will not return. read more

Yesterday morning I decided I finally had to leave the house after being quarantined for days due to an ugly virus. We decided on getting Sonic for breakfast since it was almost 11. We utilized the drive in service, the carhop was nice but our wait time was long. I made sure to ask for salsa/picante sauce and was assured they would but it in the bag. We got home just a few miles from Sonic to find no salsa and a cold breakfast burrito. I was very disappointed, so I decided to call the chain and let them know about my experience. I got Betty on the phone who is the general manager, she listened and apologized and offered to remake our food but I was not interested in getting back out of the house. Then she asked could she remake the food and bring it to my house?!? Excuse me? What did she say? Yes she offered to deliver my food to my house.How could I turn down that offer? Within 30 minutes Betty was at my door with hot fresh food and more than what we had ordered. What began as a bad experience at Sonic turned into an above and beyond story of a business making it right after a mistake. I am so impressed by this Sonic and would recommend anyone giving them a chance, although I do wish they were a bit faster. read more

Must be the area but after waiting at The Juicy Seafood Restaurant for 10 minutes with no attention I went to this Sonic. Pushed the button, 10 minutes a no one. Adios. read more

Start here with the update: 10/4/17: 125pm so I only go back because it's close. What's wrong with me. I placed an order, cranberry lemonade. I drove off. Took a sip. Wrong. WTF. How hard is it. I was clear. The person repeated it over the speaker. So I called and they said they would make it right. I could go back and get it corrected but I am super concerned that they'll spit in it or something. Oh, and I told the carhops that every time I'm there and I get a free drink they charge me something. And asked if she would tell the manager I've left reviews about how terrible the service is. As she walked away she muttered something under her breath. How rude. 2pm: I decided I'd go back. The manager came out and apologized. Said she'd give me some coupons for the inconvenience. Not only did she bring me coupons as promised but she asked me how my service was and apologized repeatedly. She said they have been trying to go from sow and rude to fast and friendly. She explained that my husband and I could come back tomorrow for a free meal each and beverage. I am updating my review to 3 stars. Thank you Manager Lizzy. This is impressive management! 10/5/17: as promised, the managed comped the entire meal for my husband and I. And once again apologized. Why did I update it to 3 stars? Not because of free food, but because the manager explained to me that my problems were addressed and were being handled appropriately. That is true customer service. Previous comments below: 7/10/17: This is the worst Sonic I have ever been too slow AF. Not polite. Don't offer military discounts like the rest of them do. I will only go back during happy hour. Not worth the wait or money any other time. Clearly management and the employees don't care. 7/26/17 today update. Cane to get drinks with hubs and the girl couldn't hear us. She just continued to yell hoping we'd hear instead of coming out to take the order. So ridiculous. Only reason I come back is cuz it's close to home 8/27/17: update. They started giving free rt44 when you fill out the survey. Free means free. That includes add ins. And the carhops argue wth you. It's ridiculous. All these terrible reviews. How are they still in business? Good thing I'm able to tell the survey exactly how bad the service is read more

Awful Sonic. Just moved to the area and been here three times. Each time it's taken forever (20+ minutes), order has been read back to me wrong (and when I say no that's wrong they just say thank you) and order has been delivered wrong. This last time a manager came out to correct my order and said she would fix it. It was then cancelled and I sat there 20 minutes and no one ever came out with food or an apology or anything, so I left. Will be calling corporate tomorrow. t's nice to live close to a Sonic but unfortunate this one is so bad because I wont be coming back here again. Really just one of the worst of any fast food locations of any restaurant I have ever been to. read more

We ordered two combo meals with shakes and cinnasnacks. We sat waiting for 30 mins without anyone even coming out to our car or talking to us on the box. We pushed the button and it flashed red but no one answered. That was another five minutes before we left. Absolutely disgusting to wait half a hour for FAST FOOD. If they had at least came out and explained that they were having issues we would have waited and understood. But we had zero communication and zero effort given to us. Would give 0 stars if I could. read more

We haven't been to Sonic in a while. The grandchildren wanted a slushy so we decided to go by and take it home. When we arrived home we were missing a hot dog. I called the manager, Ms. Lizzie , and she said she would replace the whole order. Wow! Talk about customer service. I went back the next day and sure enough replaced the whole order plus gave me a free drink while I waited! That is what I call customer service! We will be back' read more

Absolutely horrible place, today was the third time I gave them another chance and I sat for 15 minutes waiting on just 1 drink. Thought it would be a simple order. This location is useless, don't waste your time or money. Manager is incompetent read more

I'm going to be honest I never been to this Sonic only the in Montgomery, because that's where I'm from. Been here in Prattville for almost 5 years, and was thinking about trying this Sonic. I hadn't been to a Sonic in about 12 years the reasoning is: They're too costly, and waaaaay too slow always been slow and I don't know why. Sometimes they get the order right sometimes they don't and, they always been sooo slow. I might give this one a try but, by the review maybe not. I just think it maybe best to make your own chili dogs at for a cheaper cost and it's faster. Thanks, read more

Wow. We ordered 2 Family Sized Boxes of Onion Rings and an order ofJalapeno peppers. After waiting 26 minutes the server came out with three orders of half filled family size onion rings. We returned one box of onion rings for the Jalapeno peppers, and she gave us the box of onion rings because "they didn't say anything about it". She later revealed that she was new at this and we had to pull out the calculator to help her do the math for the change. The jalapeno peppers were cold on the outside, we got three of the saddest boxes of onion rings ever, and this was the worst sonic experience we have ever had. we do not plan on coming back in the future. We were very disappointed for a very long wait. I do not even think experience deserves one star. read more

Sonic Drive-In - The Most but said it pathetic box of onion rings I have ever seen in my life. - Burgers Near Me - Prattville, Alabama

The food is mediocre at best but the worst thing about this particular sonic is the wait. My husband and I stopped to get a quick dinner with our 18 month old in tow. We waited 45 minutes only for them to bring our the completely wrong order...so we had to wait another 30 minutes. By this point our toddler wasn't having it and was screaming her head off. This isn't the first time I've had to wait a long time for food here,the second to last time I went I waited over 20 minutes for one kids meal! However the waitress who had us was super nice about the whole thing and got our daughter a toy to make her smile! read more

Had to repeat my order multiple times, they still got it wrong. Then instead of offering to fix it when it came, they awkwardly attempted to convince me "it was pretty much the same thing". It wasn't at all. read more

Extremely slow. Food looks good, but it tastes and smells bad. Fortunately, they didn't screw up the French fries.

Can't tell you anything about the food, because I left without ordering. Pulled up, pushed the button, waited and waited and waited and waited. All in all spent about 20 minutes here and never got a response, doubt that anyone there cared, they walked by, saw us and kept walking, if the system was down seems they would have said something. I did notice that very few cars seemed to be getting any food at all, people who were waiting when we pulled up were still waiting when we left. Overall bad customer service and although I like the brand, I doubt this sorry place will ever see my business again. read more

First timer's to sonic and probably wouldn't come back just because there was so much other places to choose from.

I've lived in the area for over 10 years and this place hasn't gotten any better. They change managers like underwear and they are scrapping the bottom of the barrel with those. Had to wait for 20-30 minutes just for my order. Ridiculous. The other was I had a reward to redeem from sonic and it said to show your carhop when your order is delivered. Which I did. The manager said that I could not use it because I didn't tell them when I placed my order. In the mean time my order was incorrect. I reviewed my order before I paid and everything was correct. Nope they screwed it up! They wanted to bring me what I wanted and pay for it! Really! I don't think so! I'm not waiting another 20-30 minutes and paying again! SONIC PRATTVILLE STINKS! As usual! read more

This Sonic's is super snail slow!!!! Waited 20 plus minutes for 2 frozen limeade. Very annoyed

First time visit and the food was pretty good. Friendly service. The sweet tea was really good. I was pleased that i was actually able to get onion rings here better than without the saying "they're out" what I wasn't able to get at the one in Montgomery/Carter Hill. I will try them again. read more

SLOW!!! Ordered on the app and still had to wait 35 minutes for drinks and cheese sticks. The drinks were all wrong and the cheese sticks had no cheese In them. This was the second time. Won't be making it a third! read more

Pitiful service. Brought out my cherry limeade & it was pure carbonated water so we sent it back & they brought another one with NO ice...I truly enjoy spending my money on half a$$ed service. read more

Horrible got the order completely wrong after reading it back to us !! Called number on receipt to area manager he was on vacation and told me to call the actual location. Well nobody is answering after I have called 5 times !!! Ridiculous now I remember why the sonics are closing everywhere !!!!! read more

Worst Sonic I've ever been to! Slow, Slow, Slow no matter what time of day you go. Dirty and run down.

Y'all are so I went to sonic today and got one of the five dollar boomboxes and I ordered and got my food after almost 30 minutes I get it and I still got pickles on my damn burger and so many people have already come and left since I got there and everybody's leaving me here and I still got pickles on my damn burger and I'm mad as hell after waiting almost 30 minutes it's wrong get your shit together sonic like this is the second time I've left disappointed this past month. Two stars cause the waitress chick was kinda nice. read more

i am upset. my moz sticks were too salty and i demand a refund now! they tasted like they were cooked in the microwave from the 70s- super old and soggy. however my medium sprite was decent, keep up the good work! read more

Waited 30mins for them to ask for our order, then left, wasn't busy at all. Also noticed many others leaving annoyed as well. This place has gone to crap read more