Never again. I love sonic but this location is an absolute garbage fire. We went twice and every time we waited at least 20 mins for the food we ordered and received terrible customer service from the the same two female employees. They were rude, unprofessional and unfriendly. The food ended up being bad as well. When we pulled up to three drive through window, the aforementioned employee was cursing at her fellow employees as they were shouting "Mine" and shouted bird noises as she screamed right in front of us "Shut the fuck up, you fucking retards, ya'll fucking retarded; God Damn". I would advise not going to this place. read more

Placed a mobile order. The app said ready in 5-7 minutes. All the stall screens were off and when I pushed a button a lady said "we are drivethru only. The wait will be 30-45 minutes." And hung up. No one answers the store phone and someone went to the door and was ignored. Had to call the corporate to get a refund. Never again. This location might as well not exist. read more

12/30/22: I don't know why we decided to return to this Sonic after experiencing several poor experiences each getting worse with each visit First, the people taking the orders are speaking fast and incoherent over the speakers that we had to ask them to confirm what they're staying. When we pulled up to the window it was as though everything is a "joke" to the teenagers and a crackhead saying that's my son working the window and in the kitchen. We could hear loud banter and laughing inside which makes us wonder how much attention the employees are giving to customer orders and if they are "tampering" with the food. It is all about perception to customers and nobody should even have to thin twice about the safety of their food and the integrity of the people preparing/handling it I seen her smoking a cigarette and come inside. When the food arrived the cheese on the burgers were cold and the burger meat was dry and barely warm as if it were sitting for a long while. There was condiments smeared all inside the wrapper making it a sloppy mess of a sandwich. My take is this place needs a good house cleaning either with better management or additional supervision of the staff. Secondly the staff working the windows need customer service training on how to respect patrons as they come across as rude. In the future I will be avoiding this place like the plague. read more

Pulled in to a stall, reviewed the menu, decided on what to order, pressed the button, waited for a reply, finally told 'Orders taken thru drive-thru' and it turned off. I get the concern about COVID-19 and appreciate that, but, the electronic ad board could have had a message stating to order via the drive-thru due to COVID-19 restrictions/precautions. Use some common sense please. So went back and ordered pizza delivery from Nags Head Pizza and it was AWESEOME! read more

Walk up and parking spots closed... only drive trough available. Pretty disappointed after walking from our rental to find we wouldn't be served. read more

Waited in the drive thru for nearly 20 minutes for our order...wasn't busy! Employees didn't wear masks, used foul language with each other. Inside of store the ceiling was collapsing...didn't appear very clean. Won't be returning! read more

Terrible service. Waiting in drive through line for 60 minutes just to wait at the speaker for another ten before someone finally started taking our order. And to top it all of took another 10 to get the food. Drive in services are closed due to COVID and they are suffering because of it. Also they don't wear masks. I've never been to Sonic and I will never come again. Ran out of onion rings before noon and food wasn't even worth it. Overpriced- about 10 dollars per meal. They left out the condiments and napkins. Terrible. read more

When there yesterday afternoon. First tried to order ahead but the app said temporarily down. Stopped there and only thing open was the drive through. I was second in line to order and it took 25 minutes to get to be able to try and place my order. Waited 10 minutes and no one asked for my order, I then kept asking if anyone was going to take my order? After a bit a male voice came on the line and said in a angry voice it would've at least 20 to 30 minutes before he could take my order. At that point I left! read more

If I could give 0 stars, I would! Stay away! Absolutely no one working there was wearing a mask. I had placed an order via the app and upon arriving, saw this was the case. I quickly called corporate to cancel my order and get a refund. They are not following mask protocol per NC or the company. read more

Arrived at 3 00, 15th in line. Waited twenty minutes and left. Only drive-thru, no call ahead. I realize we're in a pandemic, but a business must adapt and provide a quick, yet minimize contact. I love Sonic - but come on!! read more

These guys are AMAZING. I go through a few times a week when my job sends me to Manteo, for my iced tea, and usually either a breakfast burrito or a toaster sandwich. It is usually one of the owners (Becca or Jason) who is there in the mornings when I come through. Food is always nice and hot and made how I like it. Both owners are always friendly and now recognize my vehicle so they have my order going before I get to the drive through. Becca, Jason and their staff are courteous, friendly and professional, asking how I am doing, if I need anything else etc. Sometimes they are busy and it can take a few minutes longer than average, but like many OBX places reliable help can be difficult to find and keep, so I have come to expect that in almost all places that I visit in OBX especially in the summer seasons. My only con would be that I love hot sauce and while they offer picante for my sandwich or burrito I would love to get some texas pete! read more

I wish I could zero stars. Waited more than 30 minutes and there wasn't even car hop service. It looked like only one person was working and food for not even 4 people was $40?! How is this fast food? read more

20 minute wait time is unacceptable for a single sandwich & tots. I recommend skipping this sonic unless you have time to kill, on you know, your vacation. read more

I don't even want to give a one star it's that bad! The lady flicked me off and we waited 90+ minutes to get the food. When we finally got the food they didn't give us our large fries, cheese tots and ketchup. We asked twice for them and both times the lady yelled at us and was just plain out rude. Do not recommend unless it's the last place to eat on earth!!!!! read more

Slow service and worse food than other Sonics I've been to. They messed up most of our order and when we went back to tell them the lady screamed at us that they got the order right and to get out. Would not recommend going here, not worth it. read more

Food was good but not great. Service was too slow for a one person order. Then on top of that I wanted a refill. The rude girl here was we dont do refills. Which fine but I don't see anything that says that. I said well if they didn't fill the cup all the way to the top with ice I would have a drink. She kept blowing it off not sorry I'll get the manager nothing. And you wonder why this place keeps dropping in ratings. read more

Very slow service for a fast food place. 15 minutes to place the order 30 minutes to receive a hotdog and hamburger I have better things to do on vacation than wait on fast food in this heat read more

Service was non existent when parked in a stall. When we checked on the food, they just said they are coming. What a waste of time

Never answered the call button. Never answered the drive thru. Do you even want business? Owners need to get their stuff together here!

Wish there were zero stars for this one. worst , rudest food service employees I have ever seen and that's saying something. they think giving you the wrong order is funny, will not fix it , or refund your money. They laugh in your face and threaten to call the police because you want your order refunded. I will never ever go to a Sonics again. used to like them but if they are ok with employees treating customers like crap then I don't ever need to go back. save your money and you time, DONT GO THERE! read more

Worst service of any Sonic I have ever been to. Staff was lazy and cared less about give good quality food and experience. Once they have your money they don't talk to you. read more

If it's possible to give 0 stars I would. We pulled in at 10pm after seeing that they closed at 11. Apparently the group of teenagers working decided to close early. We say for 15min after listing the red button when the lights and menu board just shut off. When my husband went in to inquire he asked if they were closed and got no answer. When he said we had pushed the button 15min ago the response was "And...." Needless to say, we will not be returning to this location read more

What's the point of having a phone number if no one ever answers the phone? Additionally, their service is typically slow, even when they are seemingly slow business-wise. read more

This place is struggling with keeping food in stock and a staff on board. If they have staff and food then you can get your standard Sonic fare. read more

i like sonic, lemme preface that service not very good here, we had to wait over 10 minutes to get a response. and they didnt roller skate, wth??!? food cheeseburger-good tater tots-good pineapple slush-meh price ok for what we got parking plenty and its free overall not the best sonic ive been to read more

DO NOT EVER GIVE THIS SORRY PLACE YOUR BUSINESS!!! Coming from a young adult that has been in the customer service industry for 10+ years, you know that no matter the situation you must remain professional; regardless of how the customer is acting or what they are saying to you. To call my almost 60 year old mother (I'm sorry mom!!!) a "miserable old lady" and she needs to "learn to treat people better" because she used curse words while speaking to you is BEYOND me. She waited patiently for 3 fountain drinks after placing a mobile order and saw 5-6 cars go through the drive through and leave with their orders. So she kindly walked to the door and walked inside to ask if they had received her mobile order and that she had checked into the stall about 15 mins ago. The gentleman very rudely greeted her & grumpily said "can I help you?!" and that's when she explained the situation. He continued to be unpleasant so she asked for a refund. They in return told her "we can't do that" and then she asked for her TIP back that she gave them and they said they couldn't do that and proceeded to shoo her out the door. That's when he followed her out of the door and told her that she needed to better herself and stop cursing at people. Moral of the story is...my mother has a heart of gold (served 27 years in Dare County as a certified Paramedic) and it takes A LOT for that woman to get upset enough to cuss. So I know for a fact that "man" was an asshat. Needless to say I took it upon myself to call the NH Sonic location several times but was unable to reach anyone or leave a message. So I escalated things to corporate and am now waiting on a call from their management personnel in roughly 48 hours. I have also contacted the local owner Jason Mayou several times and left voicemails; I have yet to receive a response. read more

I love Sonic. At home we go almost every day for a drink or quick snack. The staff at our Sonic is amazing, know us by name and take good care of us seniors. When visiting the Outer Banks we usually stop at the Nags Head Sonic on our way in and way out. Every time we stop we are disappointed. Each year we try again hoping things will be different. They never are. Workers are rude and sassy. The soft drinks have an odd taste, possibly due to the local water used to make them. I have written complaints to corporate twice, each time receiving a reply that the GM is that region will be in touch. They never follow through. The only conclusion I can reach is that the problem is systemic from the top down with no willingness to address their issues. I'm done with this location. There are too many other fast food options along the bypass. read more

No communication that this location was operating under drive through ordering only. Our family waited 15 minutes as the red buzzer was flashing, only to be greeted by a team member stating "drive through only". I get that covid has hurt our fast food industries, but a simple sign could have alleviated a ton of confusion and stress. Management is clearly not paid enough to care about smoothness of operation. read more

The other reviews are bs. Everything was awesome! Food was hot, guy at the window cracked me up and gave me extra ranch. Don't see how it has a 1.5 read more

I have been waiting at the drive through for 10 minutes starting at 9:30. The sign says they don't close until 10pm. They have the lights already off at the drive through display and are stalling people from going through the drive through. I have had bad service here before. Shameful to operate like this on the Outer Banks. read more

So look I don't write negative reviews, look through my history I just don't. I've now been at Sonic for nearly 40 minutes and needed something to do. One star because Happy Hour and Sonic hits the spot in general. You know how most fast food places have an alarm that goes off if someone is in the drive through for 3 minutes or more. I've literally been here for 40 minutes. My wife is asleep in the passenger seat. It's mind boggling how much time I've spent in this line. Sit down meals are prepared served and eaten faster. My family love OBX for vacation and Sonic is a great snack and refreshing drink. Not here. I can't imagine my brother in front of me with 3 kids in the car. What a horrible experience. I'm getting more and more pissed off with every passing minute because I can not imagine how fast food takes this long. If the drive through didn't have a concrete barrier or maybe I was in an SUV I could hop it. They have literally served 7 cars in over 40 minutes. Terrible terrible experience. Definitely calling corporate for an explanation. read more

Visiting the area and decided to stop this Sonic in Nags Head. There were no signs to communicate this location was still doing drive thru orders only. We had to move from the stall to go back around to get in line which wrapped around the building. This location menu shows onion rings but they DO NOT do onion rings ever...so I was told. Why advertise if you don't? If they were out, I could understand but that was not the story. We did ask if a discount was provided since they had to do a substitution for the meal that clearly comes with onion rings....they said no, ok cool...but I still asked. The manager was sarcastically wanting to compare this with a scenario of removing cheese at a cost....um, that would be a hamburger which is a different cost than the cheeseburger...you do charge to add or remove cheese. It's on the menu! The burgers we received were edible...not the best. The drinks - cherry and strawberry limeades were good. read more

The service was absolutely awful! Staff was rude and moved slower than a turtle! You can use the excuse that your business is understaffed but there is no excuse for employees being rude to customers. Get your act together and hire a manager you cares about achieving customer satisfaction and hiring staff that aren't going to act like they are doing the customer a favor by giving them their order! We won't return and we'll make sure our friends don't either read more

just close this place down. you will wait 20 minutes in the drive thru. no car hop's available so it's not even a sonic "drive in"

Worst Sonic I've been to. They messed up every order we had. When we told them we paid for a double burger, but got a single the lady brought out a cooked patty. She said the manager said they will not make a new burger just add this patty to the bun. I didn't even complain about the toppings that where wrong. Don't waste your time or money here. read more

Employee taking the order was super rude as she barked out they were out of this menu item or that item...at 5pm on a Friday. They were out of two of the three items we wanted to order. No onions for onion rings. The ice cream machine was out of order, so no Sonic Blasts available. The only item I was able to order -- a limeade with easy ice -- was made with extra ice. We were the only car in the drive-thru line, so there was no excuse for the employee's impatience and extreme rudeness. We will never frequent this Sonic again. This Sonic is mismanaged and the employees need to be re-trained/rehired. read more

They really need to put some signs up letting people know that the pull up spot ordering is not an option and that the drive thru wait is anywhere between 20 and 40 minutes (I'm not exaggerating we timed it). Maybe consider closing until you can get more staff? Based on other reviews this has clearly been going on for some time. People wouldn't be as upset if you let them know the approximate times. Plenty of time to have had some signs made and posted. read more

Pulled into place order, waited several minutes only to be told they were doing only drive thru and there was an extremely long line. The display should have said they were only doing drive thru. Very disappointed spent our money else where. read more

Very bad service here.Out of everything or it's broke.long wait even when there is hardly anyone there to get waited on,when they did respond back,rude and short talking.Go somewhere else. read more

Worst service ever, got here 20 min before closing and a very RUDE girl told us that we couldn't be helped because the were closed. And now she is screwing around and wasting time while we wait for our order... And they just let their off work employee walk in with barefoot with bleach on the floor read more

Sonic Drive-In - Talk about health code violation... - Burgers Near Me - Nags Head, North Carolina