Judging by the low scores here, I'm not alone with the poor experience; The credit card machines never work, drink and ice cream orders always come in sticky cups as if they overflowed every drink and won't wipe down the cup. If you ask any question your are met with bewilderment and a lack of knowledge or ability to speak. Can't this sonic be torn down and someone build a Dairy Queen? read more

TERRIBLE service!!! waited in the car for them to take my order for about 25-30 minutes while they got other peoples orders that arrived after me. Then had to wait another 15 minutes for a burger, fries, and a drink!!! overall would not recommend coming here read more

Sonic Drive-In - Menu - Burgers Near Me - Lakeway, Texas

TERRIBLE TERRIBLE TERRIBLE SERVICE. I have been sitting here for an hour waiting on my food that they haven't even started making. everytime i come here there is some kind of problem. DO NOT GO HERE read more

Worst sonic I've ever been too ordered some cheese tots and gave me normal tots also our cups had a blood like substance on them and when I asked the worker to help us he was no help. Also bought a side of jalepeno peppers and they never gave them. So we went back and they said they ran out so basically just scamming people for food they don't have. Atleast say your out "Horrible establishment gave us no sauce and was no help find new workers now read more

Sonic Drive-In - Burgers Near Me - Lakeway, Texas

As of the past 3 weeks when I have been coming they close 30 minutes early and on most days after 9:30-10pm they close the kitchen which is unacceptable for when I visit and want to get food at a place that is supposed to be open late at night. read more

If I could give 0 stars I would. Never once In my 8 years of coming to this sonic have I gotten my order in any less than 30 minutes. This is almost the worst fast food experience I've had in my life only being topped by the McDonald's in the same town. read more

If you have lived in Lakeway for a while you have likely had the misfortune of visiting this establishment. It is so bad how long the wait is that it's become a joke among my friend group that when something takes awhile we say at least it isn't as long as the wait here. read more

Every time I come here it's at least a 30 minute wait for my order, even if it's just a drink. The servers are rude, have no customer service, don't complete orders even with multiple reminders of what items you're missing and when you do see them bring orders out there's no sense of urgency despite how behind they are. read more

Sadly took 25 minutes to get a medium Diet Coke. There were only 4 cars there. After almost half an hour I got the wrong size, almost no ice/watered or melted down. Judging by the reviews this is sadly the normal experience. read more

Natalie was the worst server i've even met. This lady cussed while taking my order, laughed at me, had a bad attitude, messed up my food and made me wait 20+ min for it. Fire her now read more

Natalie from sonic was so rude, wasn't clear about our orders and how to pay, talked to us nasty, cussed at her co workers while taking our order, gave us nasty looks, etc. Never returning. read more

We frequent this location, more than I care to admit, and are usually greeted by Cel. She's so friendly & prompt. Great with our dogs. We usually only order drinks and little snacks using the Sonic app. Thank y'all for everything! read more

Happy to add to the bad star review for this Sonic. Sure wish the Conway's still owned local locations. Heads would roll quick. GF and I were shopping in the area; she's a diabetic and her sugar started to run low. Pulled out my phone and used the Sonic app to order drinks. Can also complain that the app does not offer a half and half tea option which is badly needed. Pay online only a few blocks from the location, roll in for our order. And, the wait began. 25 minutes in fact for 2 drinks. Customers were angry in every stall. Others rolled in and had their food instantly while we still waited and begged for our order to the red button. I think her name was Victoria; the hero worker as she was the ONLY carhop. She told us that even the employees working didn't actually work there? Perhaps loaned out from another location? Sonic also needs a refund button on the app so if you experience issues prior to receiving your order you can walk away with your dinero back. Won't be returning to this location anytime soon. read more

Worst crew on duty last night. My kiddo and I so excited to get some slushes after practice and first person taking our order just kept saying "what else" over and over. He said it every time I took a breath. Me: "I'd like a lemonade slush" "what else?" "with cherry" "what else", "Please make that large", "what else".. it got obnoxious after the 20th time. Then after paying and waiting a few mins. We got a notification on the screen that CARTER was on his way with our order. My kiddo started counting the seconds (sweet thing) and they never came. Then I saw people coming and going with their order. Even saw some teenagers that walked up, they may not have placed an oder unless they did it online before showing up and they said hi to their friend Carter and Carter came out periodically bringing them drinks every time he went to take an order to another car. Seemed odd that their order would come out bit by bit. Then I buzzed them again and asked about our order and a new person answered, a young lady, and said our order would be out shortly. Waited maybe another 20 mins, watching people come and go with their order, so then I buzzed them again and this time no answer and a few mins later, Carter came out with the drinks. He was rude. He didn't technically say anything rude but he dropped off the drinks with disdain, body language was like "ugh, get out of here." Since I had waited there 30 mins since being notified of delivery, I asked why it took so long, he said "we're busy", rolled his eyes, and meandered away... not in any rush. Sorry for looking forward to visiting your establishment and enjoying your tasty drinks. My kids and I will try not to bother you while your friends are there. Also, you got our order wrong to add injury to insult. 45 mins waiting for 3 drinks. read more

constantly having issues with the app. When it does work, the location doesn't always get the order. This time, all seemed to go ok. Ordered Large Tots and Rt44 drink (same thing I have been ordering weekly). I checked in and it came up on the screen as being "in the kitchen". It disappeared 5 minutes later and i had to call twice before my order came out (the first call, she said "it'll be right out" but had to call again 10 minute later). When I did get it, the tots were barely warm (like they had been sitting all that time). The server remade them again. It took over 20 minutes for Tots and Drink. Unacceptable. BTW: there were only about 6 cars in the lot!!! read more

Waited forever for two drinks. Every employee, except one, walking out the door has been on their phone. There is a reason this place has such low ratings. WAKE UP! read more

Today I stopped by for a quick lunch. They were quick and friendly. Got a #6 chili cheese dog with a strawberry lemonade read more

Sonic Drive-In - Burgers Near Me - Lakeway, Texas

I live by this place and have given it many opportunities to just do stuff right and on time. Even simple orders take waaaayyyyy too long. It's a fast food place and takes long to get your food then if you went to a real restaurant. Then the employees are always mad and VERY unhappy towards customers & to top it off you get diarrhea from eating the food. This place needs to be SHUT DOWN. Management should be ashamed of how they are running this place and the franchise needs to step in do something. Over an hour for 2 kids meals is a problem. read more

Well I guess this goes along with the other reviews. Decided to eat unhealthy and went to sonic ordered the footlong hotdog, tatertots and a drink. Tatertotsbwerr cold and stale. The hotdogs bun was so hard and chewy I threw it away. Horrible read more

I was supposed to get a sundae but received a melted milkshake. It tasted weird, everything else was decent.

They got my order wrong and then didn't answer when I pushed the button to let them know. It's constantly bad service every time I go. I don't even now how to get a refund because the app doesn't work. read more

The first time I used the sonic app, everything went smoothly. Second time..I ordered 3 drinks at 4:30pm, I didn't get my order until 30 mins later after I had to press the button and ask for an update on my order! No explanation or apology except oh yeah it's sitting right here I'll bring it out. They were trying to give me fully melted slush...like what? Never using the app again. Waste of time and energy! read more

Usually I can deal with waiting 30 minutes for a drink and rude employees, but I think I've reached my last straw with this sonic. I ordered a sweet tea yesterday, drank most of it, and in the morning when I was dumping out the rest I found some sort of clear plastic film in the bottom of my drink. Thanks lakeway sonic! read more

Sonic Drive-In - Plastic - Burgers Near Me - Lakeway, Texas

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Sonic literally just robbed my girlfriend and I. Ordered on the app, waited until the screen said "Anastacia" is bringing us our food. That message went away and the screen then prompted us to press the red button to order (which means our order was complete). Never got our food. Had to leave after waiting over 15 minutes for someone to talk with us to correct the issue (no one ever answered) I don't understand how a simple concept like sonic can mess up so badly. Thanks for nothing. Zero stars. read more

It's been said by others, but this location is painfully slow. We downloaded the app, created an account, and ordered ... all before anyone responded through the microphone system to take our order. They said it'd take 5 minutes (only slushes)... and we're closing in on 20. Surprised this location is still in business. read more

Slow service. Over 40 minute wait to get two icecreams and then tried to make me pay twice!! Worst manager ever.

so first off, half of the ordering station machines were broken but didnt have an out of order sign, second, my boyfriend ordered the coney hotdog with mozzarella sticks but the marinara was shoved into the hotdog, third, i ordered two quarter pound burgers but got a junior burger instead. i would rate zero stars if i could read more

Sonic Drive-In - coney hotdog - Burgers Near Me - Lakeway, Texas

Painfully long wait. Consider yourself warned. Wasn't sure if people driving out of the parking lot were just leaving out of frustration or if they were actually leaving with a complete order. Took 35 minutes to get my order and realized none of the condiments were included so had to wait another 10 for the red button and get some condiments. Remember this not the employees fault. Management needs help. read more

The worst sonic award if there's an award. Parking lot completely dead... I order two drinks and a lil mini blast and after 5 mins at this point at this location I will not wait, especially with an empty parking lot. Whoever owns, manages, runs, this place obviously doesn't give a shit because it is a horrible business and filthy disgusting facility. Only go for drinks and maybe ice cream and now can't even go for that because the place is just pathetic and sh**. Hope they love eatin, dumping, or paying for the drinks I leave because if they don't come in five minutes with an empty parking lot I'm gone. TRASH IS AN UNDERSTATEMENT. read more

Went to sonic got there about 940 they close at ten . I ordered a number 1 and the new garlic bacon cheeseburger...... about ten minutes later another car pulls up and ordered. We were the only two cars there . We waited and waited they informed me my order was on it way.... ten o'clock hits and they turn off the lights . I gave up and went over to what a burger . I guess the other car left too . Why don't you just close at nine if you don't want to serve anyone before ten read more

These guys just can't seem to get it right. Either the food order is wrong or cold. The only thing they ever get right is there ice cream. But then again it's cold so to be expected read more

My favorite place for a Diet Dr. Pepper - Sonic has the best ice! The drinks and shakes for the afternoon pricing is a go-to for our family! read more

Waiting for almost an hour for some popcorn chicken, I would leave but I payed when I ordered. It's only about half busy, and this isn't the first time I've had to wait for longer than appropriate. Edit: manager did comp my food and refund my card without being asked. I'd still rather have payed and been out of there in 15 min, and in fast food that's pretty reasonable. Long wait times and refunds complicate a simple calorie/cash process. read more

I'd like to say that COVID is the issue for the slow service, but this has been going on for at least 2 years. I've currently been waiting 25 minutes for a large coke. Ridiculous. I would have left if I hadn't already paid for it. read more

Lakeway Sonic. We hate you, your slow service, your poorly prepared food, your lazy slow employees and the managers who obviously don't give a damn about any of it. Will you please close so we can get something productive in your former location that will be a member of our community and not waste our space and time. And please don't send me one if your canned apologies! " We know it's frustrating to be treated like dirt when you're trying to give us your money for a sub standard product and experience, but we know you'll come back anyway. Obviously!" read more

They forgot to give me two straws and when the girl brought them to me she gave me the death stare and I was never rude to her. Very unprofessional. Staff read more

Literally every single time I go, it takes 10-15 mins for them to answer me after I press the order button. Ridiculous... I leave after 15 minutes and I don't think I've ever gotten to even eat here. read more

The coffee gave me and erection, the glizzy was cooked to perfection.

Worst experience at sonic yet and I've had some shitty experiences. How does it take 45 minutes to get out fries and 3 drinks and one of the drinks wasn't even what I ordered. When asked on how long it would be my wife and I were rudely told that they were short staffed and it would be right out. I work in a restaurant so I understand how it is but when it's a constant day in and day out where Sonic is fucking up orders that's inexcusable and unprofessional and they pay their workers shit pay which is why they are understaffed and don't have many workers. Corporate greed. Will not be returning to this location. Management needs to change or straighten the fuck up. read more

Worst service ever. People standing around talking. 15 min to take my order. Manger vaping while everyone standing around.