2nd time here. The service was faster today. I did use the app so I think that helped. The food was pretty good. The Regional Manager just happened to be there helping the Manager put up signs for the mobile app spots. Spoke with him for a good 20 minutes. Told him that yes the service is a somewhat slow but the food was pretty good. The smash burgers here are tasty. My son got a cheese dog and some cheese sticks. All in all we will be return customers read more

Everytime i come to this sonic it takes way too long for me to receive my items. i've been sitting here for 20+ mins waiting for 2 drinks and mozzarella sticks and no one has came out. A car that arrived 10 minutes after me received her stuff already yet i'm still sitting here. read more

How can you beat a Drive-In? Their hamburgers and tots are wonderful and you have to try a chocolate Coke! It's a Coke with two squirts of chocolate, I kid you not it is divine. Their food takes me back to my youth, so how can that be beat? read more

Sonic Drive-In - SONIC - Bacon Cheeseburger tots drink - Fast Food Near Me - Jacksonville, Florida

Wow!! This place has gone down hill big time. I go to drive thru which is closed with a piece of paper saying use stall. Get to stall and order only onion rings and pretzel sticks. It takes 30 mins for me to get my order that isn't even right. I have to wait another 10 mins for a missing pretzel stick. My onion rings were disgusting- which was the whole reason of me coming here. The pretzel sticks with cheese wasn't bad. However after last night, I will not return. I could've ran to Walmart and got this all frozen and been home and had that made in the time I waited. read more

The main drive-through had a sign on it saying it was broke then I try to go to a stall and there's another sign saying the stall was broke so then I go to another stall and then when it's time to order, she tells me to hold on for a few minutes and then she'll take my order so I just left read more

Beautiful workers and amazing service! I love this sonic and their slushies always remind me of my childhood. Keep up the good work!

Do Not Waste Your Time!!! They Are Very Snooty & Slow, It Took Almost 45 Mins To Wait For My Food, If I Didn't Pay On The Kiosk, I Would Have Left!! read more

This place is so bad. Usually just the service is bad but this go around they gave us ice cream that was obviously bad or made with spoiled milk. read more

Ordered on the app...hot dog and Diet Coke and waited 30 minutes! Drive thru people got through quicker than I did! Wasn't even lunch or dinner hours! read more

They make you build patience by waiting for 20 minutes then those poor people end up not being able to hear the order, there is such confusion, we must buy them out dts dts dts. I think they might be robots. read more

This place is horrible. Although I only go there for a BLT once in a while, my heart would not be broken if they just leveled the place and put something in its place where you actually get service. read more

My experience at this Sonic has been very mixed; from absolutely wonderful to downright awful. There have been visits where the staff is on the ball; getting my order out and the food tasting great and fresh. Then there have been visits where the staff was friendly, but slow; and the food well was not the greatest. When Sonic does get it right it is worth it as their burgers are far superior to McDonald's or Burger King's. So I'll give them another chance to make it right. read more

Waited 15 mins for cheese tots and a corn dog. Corn dog was cold and this was my cheese tots. The cheese wasn't even melted and it was just thrown on there. Wouldn't recommend this sonic to anyone. read more

Sonic Drive-In - Cheese tots - Fast Food Near Me - Jacksonville, Florida

The worst location ever! I'm pretty sure I say this every time I leave there, & for some reason, I give more chances. Not anymore. Tonight I ordered 4 lemonades, & tried all 4 & they were all lemon flavoring. I asked if they were out of lemonade & they said yes. We couldn't even drink the drinks so they exchanged them for cherry limeades. We got home & were missing half the kids meal (got an overcooked corn dog & 4 tater tots/no applesauce). The onion rings were overcooked bottom of the bag leftovers. One of the burgers had no bacon (paid extra) & pickles (asked for none). One of the meals was missing the tater tots. read more

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This place is ass so slow waited an hour for my food And overall horrible food was horrible read more

I just experienced the worst customer service in my life at this location. When it to my turn at the order speaker I was told "I'll be with you in a moment". I had to wait 15 minutes before she would respond to my tapping on the speaker. I'm not exaggerating on the wait time. I was monitoring it with the clock on my car. Then she complained to me she was having to car hop and that she was really stressed. She still wouldn't take my order. At one point I swore at her, which I admit was uncalled for, but she swore back at me using the same language. She lost not just my business, but the business of the two cars waiting behind me as well. They drove away. Her name was Brie and she said she was the manager. I have never experienced such rudeness before. I will never go back to this location. read more

Waited over 20 minutes just for French toast sticks. Employee had attitude for the car infront of us, where are the managers? I understand it's not a high restaurant but come on, then the excuse was "sorry we open at 8" but it says 7 online? read more

We very rarely eat here, but everytime we have it's been good. We preordered and the order was wrong when we got there. We had to wait which of course made the food cold and soggy. Burgers had hardly ANY condiments on them. They also only had 2 cars there. People were having to get out of their cars to check on their orders because when you used the intercom they said that they would get back to you. No idea what the issue was today. read more

Every time I come here and get a sweet tea, it tastes terrible, sweet tea my favorite drink, but here the sweet tea taste like they haven't washed their machine in at least seven months. My cheese sticks are cold and taste horrible , and one of the workers, was digging in his booty no gloves on and I see him walk back in and make my burger without gloves disgusting would be a understatement Plus, every time I come here which I don't really anymore there are new workers like what's up with that this place honestly needs to be closed for good read more

you will sit there for hours and nobody will come out and i will see all the employees just walking around doing nothing... its crazy you will get gray hair waiting here . just don't waste your time read more

Awful service their drive thru machine is always down and they'll let you sit there forever. Nobody professional works here

Cannot recommend this location. They are terribly understaffed or just simply mismanaged. My drive through order took 45 minutes today. I would have left, but I was curious how long it would take. Just terrible. read more

I took advantage of the app and ordered on my app and paid on my app but was informed when my order was delivered to my car that they were out of onion rings. I was told by the car hop to send a message to Customer Service to get a refund. I did as I was asked and received an email 2 weeks later, informing me that if I could get a comparable item at no charge if I bought something more. Why can't I get a refund for the onion rings I did not get? I don't want a refund for the ticket, I want a refund for what I paid for and did not get. Please advise. Check #242, purchased through app, Reference Id 256429901, 10/19 at 7:25 PM. According to my bank/Visa, I qualify for a refund. I contacted the Customer Service number that was on my email today and was told they don't give refunds for partial orders. I explained that I didn't get the item and that the location was out of the item and she said they don't give refunds on partial tickets and that was their new policy. I went to Sonic's website and no where on the website is there a refund policy stated or explained about their policies. This is not right. Is it legal to not provide a refund when an item is paid for and not received? I've been a Sonic fan for many years but this is very disappointing and I hope that they will review their policy. read more

Would give 0 stars! Tried to order a treat for my two small children. There was so much noise inside that the girl could not get the order correct. After several attempts, we finally gave up and went to DQ. Blizzards are better than blasts anyway!!! read more

worst service of my life. taking over an hour for a burger and Dr Pepper. Johnathan can smd

0 would be a better rating. Arrived at 3:25, pushed button and NOTHING/ NO ONE ever took my order. A male looked out the door several times and appeared to speak to someone else inside. I witnessed 4 other cars pull into a station and then leave after no one acknowledged them. 3 cars went thru the drive thru without stopping to pick up food. On leaving at 3:40 I car was at the drive thru and left because no one acknowledged them. Won't be going there again! read more

Service is awful , sat in drive through watching cars pull away . Employees refused to take orders at 8pm .

At Fruit Cove location, we had experienced the worst customer service in our life. When we parked beside the order speaker and pushed the service button we waited 15 minutes before asking one lazy server who laughed and said our station was out of service. She still wouldn't take my order. She lost not only my business, but the business of future visits. I have never experienced such rudeness before. I will never go back here. read more

Y'all are so ass here legit. Waited 30 min for a drink. Would've left. But I'm blocked in

So up and down.....some visits are 1 star, some 5...we like to sit at the tables outside and bring our pups, but it's usually filthy....Food's average sonic (not great) but the drinks are awesome....AND you can buy ice there by the bag - we always stop by here before parties....their ice makes the best adult kiddy cocktails and margaritas. read more

The food was typical fast food Sonic, exactly as I expected (and hoped for!) I'm pretty hard core addicted to their pretzel twists and hadn't had one since moving here from Oklahoma where we have a Sonic on every corner. This location is pretty far from my house, but I was relatively close by so I decided to check it out. I tried to go to the drive through which I assume wasn't working since i sat for a bit with no one offering to take my order. I drove back around to the stalls and the first THREE I tried to pull into where out of order. WTH?! I was just about ready to give up, but I hadn't come so far for the pretzel so I just kept trying and finally found a working stall. Once I ordered, my order was out fairly quickly and accurately and the pretzel was every bit as good as I remembered so there was the win! 5 stars for the pretzel but the frustration to get it lost them a couple of stars. Tough love, Sonic, get your crap together, mkay? read more

This place has a lousy wait time. Placed my order over ten minutes ago via drive-they. NOBODY he come out, even to collect my money! There are now severs cars behind me... what in the hell could they be doing in there?! Never mind, I don't want to know. read more

Really wish I could give this place 0 stars. Worst service I've ever had and I've given it multiple tries. It's sad because sonic sometimes just hits the spot, but you can't even get anyone to take your order. read more

Meh. I've experienced better - is exactly right, which is unfortunate. Was looking forward to trying some of the dessert options. Ordered the Chocolate Chip Cookie Dough Master Blast©. It took so long for our items to be brought out. Even though my master blast had ice cream dripping down the sides, the server didn't bring or offer any napkins. The soft serve ice cream is actually very good, but totally skimped on the cookie dough pieces. Thought the first master blast might have been a fluke since they were very busy. Few days later ordered the same thing. I double checked with the server when it was brought out since there was syrup on top that wasn't there last time. She assured me it was cookie dough. This time they just completely messed up the order. It wasn't cookie dough. I don't know what the syrup was. There were a few bits of brownie. Threw out most of it. Maybe the service is better during the fall and winter when I first reviewed Sonic. As of my most recent experiences I would not recommend coming here. read more

Sonic Drive-In - The menu when you park. Just push the red button when ready to order. Credit card reader next to the button. - Fast Food Near Me - Jacksonville, Florida

I've given up on Sonic. At one time I was a frequent visitor but the restaurant service has slowly gotten worse. Recently I went through the drive through and ordered a single drink. Somehow, in sync with other mysteries like the Yeti and the Bermuda Triangle, they messed up my order. In was for ONE drink. How do you mess up an order for one drink??? To add insult to injury, the staff tends to give the dramatic pause, as if to imply "you can drive off now and I'll keep the change as a tip." I have no problem tipping, in fact my standard tip is 20% at restaurants with more for exceptional service. But you have to actually provide a valued personal service to qualify for a tip. Moving a drink 10 feet does not warrant what amounts to a 45% tip. Is it just the natural order of the world that a restaurant staffed by teenagers would provide subpar service? Am I expecting too much from the younger generation? I've thought that through often because I want to be fair to our youth. But on the other hand what good does it do to lower the bar just because someone is young? I know good service at a fast food restaurant is possible. Just look at Chick-fil-A. For the life of me I cannot understand why all fast food restaurant managers don't take their staff on a field trip to Chick-fil-A to observe great service at a fast food restaurant. It should be required training. It's unfortunate as well because Sonic does have some excellent drink combinations. I just can't take the bad service anymore. read more

I was the only car in the drive thru and waited 15 minutes for my 3 drinks, burger, and fries to come out. I think that was the longest I've ever waited in an empty drive thru, kind of ridiculous. The food was also cold. read more

Drive thru experience - very nice, quick and service was pleasant. Love the tater tots- it seemed to be a tater tot day. Even though I was in the drive thru, the outside area looked like a nice place to hang out for a milkshake. read more

Food is always good. Great variety. Service sucks. Bunch of kids without any idea of what service should look like. Always ticks me off but I keep coming back. So shame on me...but food is good! read more

Sonic Drive-In - Gotta love the convenience! - Fast Food Near Me - Jacksonville, Florida

This Sonic is Terrible,My $10.00 Cheesburger was cold and soggy,My $4.00 Large Order Of Onion Rings had only 5 small soggy Rings in it,The little container was only half full.Iv'e been coming to this Sonic ever since it opened and the service has gotten worse each year and the Prices are now way out of line for the Garbage they will push on a customer,I just wanted Sonic to know why we will Never be back again,This has happened Too many times..GoodBye read more

Horribly slow service. It's not the employees fault it's the cheap owners who don't want to pay their employees accordingly.. avoid this place like the plague unless you want cold food, if you even get it at all. These Business owners need to stop being cheap asses and pay people accordingly.. inflation is happening dip shits..... read more