I have been super impressed with the increased service and food freshness here over my last few visits since the new year. It seems like there is some serious quality standard improvement and I really appreciate it! Both the freshness/ temp of the food and the service is exceptional. I would ALWAYS rather wait 10 minutes more for fresh food! Keep up the great job! My orders have also been extremely accurate and no complaints to be had here since these improvements! read more

An alright experience with good enough food for fast food. Their pretzel was surprisingly good, but you have to order cheese separately. I wish they'd mention that somewhere. When I tried to order cheese, it was a whole ordeal. "A side of cheese please." What? "The signature cheese sauce" They proceed to put chili cheese tots on the order instead. "No, I just want cheese." They do have cheese on them. "No, I don't want tots, just cheese." They then proceed to take off the chili cheese tots and replace it with plain tots. "No, I don't want tots." Then what do you want? "Just the cup of cheese." I hear the click off of the speaker and a new person comes back and asks me to repeat myself. "The cheese sauce. Like for dipping." Just cheese? "Yes" They finally get it right. Another customer nearby overheard and commented on having similar trouble. I get the initial mistake, but it got so ridiculous. It doesn't help that there are limited spaces and service is on the slow side. It's too bad, because having a drive in, especially with such a great drink selection, is really nice. read more

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The slushies were very sweet, it was basically all syrup The people took really Long to deliver read more

We all know the food is garbage so it's my review isn't about food but about the slowest service I've ever experienced from a fast food restaurant in my life. Don't go here, staff are unfriendly and the service is slowwwwwwww. read more

They will not give you dipping sauce even if you ask and pay for it. ordered three meals which all were supposed to come with a dipping sauce. checked my receipt and the order does request dipping sauce. don't bother asking or don't even bother stopping unless you want dry food. read more

Sonic Drive-In - Receipt - Burgers Near Me - EVERETT, Washington

very long waiting time do not recommend The staff is pushy, it's a shame that the management doesn't value their employees read more

Sonic Drive-In - terrace of the establishment, waiting area - Burgers Near Me - EVERETT, Washington

Excellent bacon burrito. It comes with salsa. Fast and friendly service. They charge for water.

Today they said they grill down unable to grill anything and so I ordered a chicken sandwich and they burnt my sandwich. They burnt my fries so I asked them to make another meal so they replaced chicken sandwich still burn and serve was good food suck I will not buy anything else from this place. read more

Their menu is very good and I like the colors they have on their buildings, only wish they would update their app to have more options to pick up the food and that their service is a bit quicker and they do it correctly. read more

The problem is that the entire store is run by teens which wouldn't inherently be a problem per say IF they cared at all about the job but 70% of this staff hates this place (cant blame them really) so youll be waiting for your food for a long time and if you go to any of the stations and not the drive thru just know you will not get a response or your order and youll have to buzz in to ask where your stuff is, only to be told you need to come through the drive through. Overall pretty mediocre. Food is good though! read more

It's a pretty typical Sonic. Although the parking slots are fewer than some other locations. It's in a small parking lot, share with a coffee shop and a car wash. It can get pretty busy. It's kept pretty clean and looks nice though. It's usually about a 10 minute wait when I use the app to pre-order. I've only gone through the drive through once. I usually try to use a stall. The staff is all friendly. My real problem is that I don't get what I ordered a lot. I've gotten the pretzel, which automatically comes with cheese, about ten times and they have never once given me the cheese. I always have to ask them for it. They bring it, but sometimes it takes them 10 minutes just to bring it. I have had problems with not getting other things I have ordered or getting something that I didn't order a lot as well. read more

I thought I'd give this play a try. Ordered in drive thru. Pulled up to the window, no greeting, says the total and worker collects money. Gives change, closes window. Not even a "hold on for your drink and the order will be right up" or anything. So I just sat there, guy hands me the drink. Close the window again. Now I ain't ever been here so, I'm like what? I pull up to the parking spot area or what? When I finally got my order , I get home and start to eat, and of course, when I say add lettuce to my sandwich, there's no lettuce lol. Maybe it's a fast food thing? Or my luck? But something is always wrong. read more

Extremely long (unreasonable) wait times, faulty ordering system, poor service. Pulled up to a stall around 10pm. All the screens were off. Checked in on the app. While we waited, the drive through line was at a standstill. Customers from stalls who were tired of waited joined the drive through and still no movement. Insanity!!! read more

This Sonic is truly a mess. Parked at a stall, pressed the button, then and waited 10 minutes for someone to tell us that the stalls were all closed. We ended up placing an order in the app and waited at the stall for another 15 minutes. We're told that they have one person working the stalls and doordash orders. Overall it was a disaster and the staffing was terrible. Won't return despite it being 2 minutes from our house. read more

Firs time here. Not overly busy. I ordered off the app and went to a stall. Double Sonic Deluxe add bacon and a mango peach flush. 5-6min and food was brought to me by Isaiah. Asked if there is anything I needed was pleasant and I was happy he asked even though I didn't need anything. Burger was barely warm and the bacon was bacon bits not your strips of bacon. Cheese barely melting. Slush was delicious. Parking lot was dirty. Thrown trash all over. Waste bins FULL may have never been changed today. The area is a bit rough so watch your surroundings I saw a Fight break out in the parking lot. More of threats and yelling than physical. Will I be back? Not sure there is one in Marysville not far away. read more

Sonic Drive-In - a menu on a billboard - Burgers Near Me - EVERETT, Washington

The food was awful. I ordered the All American dog. That was the smallest wiener I've ever had in my mouth. If that wasn't bad enough, it was shriveled up and tough. And to add insult to injury, it was floating in a pool of condiments that seeped down and created a rather soggy bun.The mozzarella sticks were cold and flavorless. This meal was so bad that I felt angry after eating it. Lest I be labeled a negative Nancy, let me say something positive. The kids who were working at Sonic were polite, and the iced tea was fresh brewed. read more

The reviews are correct. A complete disaster. I don't blame the young staff. This is a giant corporate fuck up. How could you let a franchise become so ridiculously bad?? It's embarrassing. Sonic itself has great things to enjoy- but unfortunately you'll never get your order . I hope someone at corporate or some kind of ownership or management reads these reviews. They're not exaggerating. read more

I always think of Napoleon Dynamite when I go to sonic because of the tater tots... lol Anyways, I have gone to this location over 10 times in the past couple of months.(I live right by it) 75% of the time, the fries or tots are not fresh and the burger is not that good. I have had onions when I ask for none. And one time they forgot tomatoes. There have been times when it was really good! Like 5 stars. But then other times it is wrong or not hot just warm. It is a quality control issue. Seems that some of the employees here care, and some don't. Your experience depends on the shift. The video attached to this review is from a visit I had when the employees weren't running the drive-thru. Like I mentioned earlier in this review I come here all the time. So this review is for more than one visit. Review Update From an Additional Visit: Eeewww grosss, they tried to charge me $.39 for a cup of water with my meal as a paying customer. Charging non-paying customers for a cup of water to keep people from taking advantage makes sense, but paying customers? Yucky. Eewww....gross, garbage business practicessss....o my heavens, yucky, goodness gracious....minus 1 star for that....eewwww. Jack and the Box, Chick Filet and Starbucks don''t do that...eeewww grosss..... read more

Missing 60% of my order. First things I noted were that the car ahead of me took a long while to get their order especially in relation to how much was handed out the window to them. Okay fine maybe they're short staffed. Then I pull up to pay and everything and as I'm paying, there are two teenage boys in the back corner giggling and looking at their phone, and they both are trying to get someone else to come look at whatever was so funny. My first thought is that maybe those 2-3 employees on their phone was why the car ahead took so long to get their order. Then when im handed my order (didn't take too long) im handed the drink and ice cream thing i ordered, and the kids meal i ordered. Okay; 3/3 great! Well im on the freeway by the time I start to notice that im missing things i paid for. 1) the ice cream thing is missing one of the ingredients i paid to add, and upon eating what i was given, the Oreos taste like they've been sitting, getting stale for a very long time-as if not properly rotated. 2) the kids meal is missing the drink (milk, which I just had assumed was in the bag) 3) the kids meal is missing the side (apple sauce, which I also assumed was in the bag. Only thing I received of the kids meal was the grilled cheese and a toy, thank heavens because my son's third favorite thing to eat, next to apple sauce and milk, is plastic It also-at the very quick glance I got- looked very grimy inside. I tried to call- only to mention to emphasize order accuracy and proper customer service to the manager or shift lead; Mailbox full. Ultimately, won't be coming back here. It's fast food so I don't expect top quality or perfection-I definitely should've checked the bag before driving off, but I do expect to get what I order and pay for l, especially given how expensive things already are read more

The reviews don't surprise me, our family came here today for a Father's Day lunch, and we pulled into the carhop drive in, and they said that they weren't doing the carhop, only drive thru. But they were bringing food for certain people in the carhop spots, so we were confused why we couldn't get served. Took a long time in the drive thru to get our food. This place looks like it's just run by kids and supervisor or manager around. I like sonic and don't come here often, but the one time we come, it's not great. As we sit here, finally eating our food, we see some young workers goofing off and heading in to work. This place obviously has no supervision read more

I work for sonic so I know that their employees need to wear uniforms when I started going to the sonic half the menu items were not there. Their employees were wearing sweats now they've kind of changed that up a little but anytime you order kids you'll notice there's no toy in your kids mail, when you ask him about that, they'll say they didn't deliver toys to when you ask them why they don't have certain items they say they weren't delivered to them. They seem like they don't wanna work there and they seem like they don't cook fresh food either. Anyway, I will not order a kids meal for my grandkids anymore because there's no toys they tell you they'll give you a toy when they get them in so you have to go back to their store no way sonic I've banned you from my calendar of trying to get cherry, lemon limeade and kids meals, I would rather drive to Marysville, where you can get what you want get the food you want and a smile with it I would politely say sonic and Everett is not A-OK read more

We went here two days ago because we had someone who had never been. Good drinks, and everyone was happy with their food. I had the chicken tenders which were over cooked. So I would not make that choice again. Pretzel is always good here. And everyone was happy with what they got. Chicken nuggets, hotdog, pickle fries, popcorn chicken and an American foot long hotdog. Went here for a Chicago dog which we found out Sonic doesn't make anymore. read more

We have been a few times usually good, this time not so much. If you burn the food please don't serve it. Online pickup order so we didn't know until we got home. read more

Sonic Drive-In - Burnt hotdog - Burgers Near Me - EVERETT, Washington

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Been waiting for an hour and still no food. They are usually slow but not this slow. They usually take about 30 minutes.

I waited for 15 minutes for my order, was given my drink, was told they were waiting for my change. Another few minute go buy and i get my order, not complete of course and when I asked about the missing food, I was told the person who took my order did not add that item. I expected them to say please pull aside and we will get I for you, but instead I was told "No, he did not add it to your order, Sorry have a nice day. This has happened multiple times and am now convinced I should not go back. This is THE SLOWEST fast foos restaurant I have ever been to. I would love to give them zero stars but I am not allowed. read more

Terrible service and not doing their job well enough. Food could be better. Their smasher doesn't have enough pickle like they advertise in TV. There is no manager at the site. I recommended you to not come back to this place. I will definitely not go back. read more

Okay so quick service on a Friday at lunch time in the driv thru. But wow the food sucks. Fries are burnt tasting but also like peanut oil, kinda of sour I can't describe it right. Ate 5 and tossed them out. The cheeseburger looks okay but I could go to DQ and get a better one for same price. And the toppings are also sour so I took it all off. I hope I don't get sick from this food. And why the Styrofoam? Get rid of it already. read more

Sonic Drive-In - Cheeseburger and fries - Burgers Near Me - EVERETT, Washington

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They forgot about my Oder when ordering from the stalls once. After waiting to order at the stalls, they said it was closed. No signage.

Absolutely terrible customer service I went here and placed an order in one of their stalls and after I was waiting for 30 minutes, I went inside to see what was going on, and they told me that they gave my order to the wrong stall and then expected me to pay and wait for my new order, which should've been given to me for free after all of this waste of time And their mistake. Obviously their organization and management is horrible. read more

I was so excited to hear that there was a sonic near by, but unfortunately that excitement was short lived. I came with my friend and her two daughters and we used online ordering. The customer service was very slow, but we were patient with everything. My friend got her order and it wasn't complete with her 5 piece chicken tenders or the 3 sauces she ordered. She then pressed the button and let them know, in which they began telling her that they don't give free sauces. My friend then attempted to explain she ordered the tenders and ordered the sauces. They then said her tenders will be out. After waiting again, one of the girls hands the bag to my friend, smirks at her, and walks off. My friend looks in the bag and only 2/3 sauces are there. She then pushes the button and tells them again (and of course she was frustrated at the point). The person working the intercom (assuming the manager), then abruptly tells my friend she's being "disrespectful" and she wouldn't serve her (she was not being disrespectful). I then took the receipt and walked up to the walk up and asked for the manager. The manager then comes to the door and abruptly tells me she is refunding me and I need to leave the premises without even letting me show her the receipt. I asked for her name and she wouldn't give it to me... I then ask for her general manager and she wouldn't share that and then walked in. I then opened the door and told her I had the receipt. She said I was disrespectful, and I told her I wasn't. She then continued this horrible costumer service in front of her entire crew. I ended leaving without any resolution, or a complete order. I work in management, and I train young people specifically in customer service... I am absolutely shocked. I will never come to this store again. Sonic headquarters... pull the footage 8/19/24 from about 6 to around 7:30pm... we were stall #5. Pull the camera footage from the interaction at the front of the store. What this tells me is there is poor management and training happening. Everyone working was younger, and the manager doesn't seem equipped for her responsibilities of running things, being accurate, giving good customer service, and being a good leader to her team. Re-training is definitely needed. read more

Sonic Drive-In - Sonic receipt; proving I as the customer was right in that it was indeed ordered. - Burgers Near Me - EVERETT, Washington

The slowest service you will ever get at fast food. Do not waste your time! The food is fine but omg we preordered also.

Somehow as much as I hate their lack of decent service, I keep coming back here. I was craving a milkshake and I took advantage of their $1.99 small popcorn chicken offer. Chicken was okay as was the shake, but I really don't understand why the staff is so clueless when it comes to bringing orders out to the cars. What is the point of entering the stall number into the ap when the carhop comes out and looks so clueless as to what order is supposed to go to what car? I don't know their system from the inside, but really they need to fix it. This location has been open long enough that this shouldn't be a problem anymore. I get that there are new employees but really? I almost went off on the guy who came over last night and asked if I'd ordered a bag of ice. I told him that I hadn't ordered anything yet, and he kept insisting that I had. After three explanations he finally got it but then another guy came out and asked if I'd ordered a bag of ice. It's been a nice weekend and I almost came back here again today but decided against it. The location in Everett is way too small and there are only 8 stalls. They were all full so I left and went to another restaurant. Turned out to be a good thing. read more

Sonic is one of my favorite fast food establishments, but this is the worst Sonic I've ever visited by far. I don't know why I keep going back. I guess I just keep hoping they will correct their course. But no more. I've been burned too many times. The madness has to stop. It's a brand new location, too. Been this way since day 1. Which means the problems aren't likely going away anytime soon. Disappointing. Service is extremely slow, orders are more often wrong than right, and food/beverage quality is always a roll of the die (except your d6 has five faces with a 1 and one face with a 2. [Insert Price is Right horn sound here.]) Owners: Do Snohomish County a favor and take your managers on a road trip to Post Falls, ID to see how a good Sonic should be run. The new Everett Dick's cannot open fast enough. I anticipate it will be the death of this Sonic. There's one potential positive; it might break the record for shortest-lived Sonic franchise. read more

Im excited to have Sonic in the area. I've visited twice, opening day and a random visit. My 1st visit was excellent. However, the 2nd visit was not so great. My burger was brunt and fries cold! read more

Sonic Drive-In - SuperSONIC Bacon Double Cheeseburger Combo - Burgers Near Me - EVERETT, Washington

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horrible experience pulled in at 10:00 didnt leave until 10:52. i have been to this location one other time and it was bad, but not this bad. pulled into a stall, sat there for 18 minutes before eventually being told that "stalls are closed drive thru open". i went into the dt to pick up my mobile and i sat in line for 30 minutes!! food was cold and was told they didnt have the ingredients to make my drink. after i requested a refund they ran around like chickens with their heads cut off, before one girl decided to pull out the syrup to show the bottle was half full and they "might have enough" for my drink. not to mention that when i pulled up i could see 4 people just STANDING there through the window. i get having bad/slow days, i work in food service, but this was horrible and they all were on their phones instead of getting through the massive line outside read more

Wish I could give negative stars. This location is a disaster. Waited nearly an hour for order, only got it because I went up to window and asked for it. I've never seen in my life more disorganized employees. They seriously did not seem to know what they were for, or who was doing what. read more

Really slow service and workers are rude. They need more employees because they only have one person working stalls.

Food and drinks are good, but service is slow. Stall service is typically served last even after ordering before the drive thru customers. Average wait time is 20-30 mins after making an order at a stall when drive thru only waits 5-10 mins. This happened on several occasions and the reason why I have to give only 2 stars here. I still plan to come back, but have to warn others and hope the franchise owner can do something about it read more

I'd leave zero stars if you could. What a horrible experience. It opened over a year ago and tonight was the first time after multiple tries that I could actually place an order. I was helped by a guy who was WAY TOO cool and too bored to be working fast food. It took a very long time to get my "fast food" order. I even turned off my car it took so long. I ordered #3 cheeseburger and a small order of onion rings. All I can say is "don't ever bother". The hamburger tasted like - well nothing. No beef flavor, not much sauce (maybe a 1/2 teaspoon each of mayo and ketchup) and it was soggy and cold. Not "cooled off" !COLD!. I live 1/2 mile away so expected it to be at least warm when I got home. But then there were the onion rings. Oh my! All of the very small 6 of them were a close relative on the evolutionary scale to fossilized twigs. They were way over cooked and I biting them they were so hard. I fed all but 2 to my dogs - they like everything. My advice is to drive down the road a bit to Jack-in-the-Box, Arby's, Nick's Jr (the BEST in Everett by the way) and forget this place. They are even worse than McDonalds and that is a hard failure to beat. I'll never go back. read more

Sonic Drive-In - The one on top was the only edible one. - Burgers Near Me - EVERETT, Washington

What could improve? Well...........firstly, super slow service we ordered 4 drinks and they got 3 of 4 drinks right while messing up the 4th drink. The order took over an hour even with going in and checking on it twice. Secondly, the store is an absolute mess inside. Boxes everywhere and the stickiest floor. Also saw an employee slipping and sliding with every step he took. Granted he was wearing regular crocs (not nonslip) read more