I absolutely love Sonic's food you can tell it's made with real ingredients it's usually hot and it tastes great that being said I have to give this particular Sonic 2 Stars for the following reasons: FYI this review is down from four stars originally because I believed that personality is half the grade and unfortunately I have dealt with multiple personality issues during the drive through experience at this particular Sonic. Multiple times I have dealt with attitude at the drive-thru speaker where if I was not speed ordering there was a snappy attitude. Once there was an order that the cook messed up on and I called the manager about it. The manager did a great job handling the situation in getting me a replacement written in the books.when it came time for me to pick up the replacement I couldn't remember the manager's name. When asked about the manager's name I let them know I spoke with the manager that worked on Sunday. The response was "there are a lot of managers that work here all week long so that's not helping me"...in a snappy tone. Another time I go to the drive-thru and I get to the window and remember that I didn't order a shake. I had already given her my card so I honk the horn and asked if she swiped yet. She said yes she just did.I said while I was wondering if it was too late for me to order a shake. she handed me my card in my receipt and look me in my face and said a stale flat "sorry". When it was time for me to get my food she stuck it out of the window with a stale "here you go" and closed the window. I will be contacting the manager of this location to let them know about my experience because if I have another one I may have to curb my visit here. It's not like I need to be eating the food anyway ‍ read more

Came through the drive-thru today around 4:45 PM, and honestly, the customer service was disappointing from the moment we pulled up. When I tried to order, the girl on the speaker immediately had a rude, impatient attitude. I asked if they had the Berry Refresher, they didn't. So I asked if there was anything similar she would recommend. Instead of offering any kind of suggestion, I just got another quick, dismissive "no." They were out of several other items as well, and not once did anyone try to offer an alternative or actually help us decide what was available. When we got to the window, we sat there for about five minutes while the employee stood there without acknowledging us at all (not on the computer not taking an order, just literally standing there). When she finally opened the window, there was no hi or sorry for the wait, it was only to state the total and hand us our food, with the same attitude. I'm not expecting someone to roll out a red carpet for me, but basic customer service and common courtesy should not be too much to ask. This location has seriously gone downhill, and it doesn't take a lot to see that. But If a business is struggling, treating the people who actually come through the door like an inconvenience certainly isn't going to help. read more

1-they played in my face, twice, weird, and have point and laugh about it, childish. pull into a spot and waited for them to tell me to go to the drive through to place an order which ok will do, waited for the cars in front of me to order, then claim the system is down so only pickup orders/uber eats, if true would've been nice to know before getting sent to the drive through, i went out of line to place an online order instead because i drove out for my family, get back in line for pickup to see the person in front of me pay for their order lol, so a bit questionable, could've been true the system was down but to laugh and point at someone through a fishbowl tells me judgement 2-old old old oil, tasted so nasty it's really not that hard to be nice and if you are busy or overwhelmed by orders i am sorry but it's ok to tell someone to wait a minute instead read more

2 hrs for this? yall get these high schoolers who be blasting sexy red when i come in these drive thrus but ain't got no social skills tf out of a job until learn to do it otherwise. Wasn't patient enough to even allow the onion rings to fry hence why it's raw batter. I basically ordered off they exclusive ratchet menu it's called "Scrambled Onion Rings" Did yall get hungry and decide to bite off my cup too? or was half my onion rings that come in this bag your food not enough? UPDATE: They didn't little kids didn't eat my cup they left me a surprise while eating my ice cream and I almost just swallowed a chunk of plastic. read more

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experience terrible!!!! parents of austic or special needs.this sonic seems to have issues with this. had issue on the phone with a young girl who hung up twice on a austic person who called to find out what toy is in the kids meal. then i call and she answers the phone milford police dept. called customer service they didn't seem to care how people with special needs disabilities are treated. read more

I can't even review the food or the ambiance because I never got the chance to try it. The business was open, but the door was closed. I could clearly see someone inside, yet no one acknowledged me or the two people ahead of me who were also waiting. It felt like they simply didn't want to serve us. Being ignored without any explanation was incredibly frustrating and left a terrible first impression. A quick acknowledgment or an explanation would have gone a long way. read more

I went here with my wife, we wanted a quick bite and it took a half hour to get our chicken sandwich. The service was messing around playing in the store. I asked for ice cream they told us the ice cream machine was down but I then watch the server make herself ice cream but refused to make ours. The car behind us left because of how slow it was, I would've done the same but my food was regretfully paid for read more

I really like the dirty drinks and the pretzel, however, I can only give this location 3/5 stars due to the inconsistency. I've been there a few times and the first time was perfect, each time after that my dirty drink was missing fresh fruit, which is an extra fee and the pretzel was overcooked and dry. read more

Sonic Drive-In - Burgers Near Me - Commerce, Michigan

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If I could give this rest 0starts I would Manager when I called when they screwed up my whole order was rude and nasty refused to give me a refund got slushs instead of shakes was charged for shakes missing a sandwich fries and tots were not even half full and cold and stuck together my other sandwich was supposed to have bacon and no lettuce or onion had no bacon and had onion and lettuce only wanted to replace the missing sandwich spent almost 60 dollars on my order will absolutely not being going back to this sonic or any other sonic ever again worst service my manager I've ever had read more

My burger has no toppings on it, i had no pickle and they put pickle, theres one sliver of onion in the box, not even on the burger. I waited 15 minutes for my order to get no lettuce or tomato and all this other bs. What a terrible spot, I'm never going back. Staff are a circus show, 14 dollars down the drain read more

Sonic Drive-In - Burgers Near Me - Commerce, Michigan

Not a clue how this place is still open. Two workers hanging out in the back room who had zero interest in waiting on anybody. Got the order wrong once they finally decided to get on it. Ugh. read more

THIS SONIC IS TERRIBLE. NEVER COME HERE... All we ordered was a singular corn dog and fries and we waited 40 minutes on it.. There is no reason for a singular corn dog to take 40 minutes. We also ordered fries and the fries came out old and the grease tasted old. We took it back and they gave us the same old greasy fries. Not coming back to sonic read more

Over the past few years I've have attempted to place orders at the drive-thru at this location. In each instance I have been disappointed. Today I stopped by and ordered a burger that is a special, signage everywhere offering this special item. When ordered I was promptly informed that the item wasn't available today. The last two trips I had attempted to order some mixers to which I was at those times told weren't available. This is the worst run sonic locally. I am done with the location. read more

Ordered online, arrived and checked in, waited 30 minutes, hit speaker to check on & told us was on way now, gentlemen came out to ask what we ordered, told him 12 corn dogs, he returned to vehicle with bag and apologized for the wait. We verified with him - 12 corn dogs and he assured us there were 12. Got home and ONLY 9 in 3 baggies. Tried to call number on website to find it disconnected. Not worth going back up for $3 but last time I will buy from here. Usually my orders are $30-$50 but this third time orders have been messed up. Guess I am done with Sonic read more

Got their ice cream and it was sour.... I think the dairy was expired. It was gross. Disappointing.

If I could give this place a zero I would. What a mess. Online order for 3 drinks. App says pull into stall so I do. Let them know I have an online order for 3 drinks. Tells me I have to go to drive thru. No problem, only 2 cars in front of me. 25 minutes later get to the speaker. Say again I have an online order. Tells me to pull up to the window. I pull up to the window and guy is confused. 7 minutes later I get my 3 drinks...... could of all been prevented if someone would of just walked out the 3 drinks at the stall like the app said and saved me 35 minutes. Lesson learned. read more

Ordered at the 3270 N Pontiac trail commerce townshipp location. Checking in at the app 9:10pm. Showed on screen food was being made. No one answered call button, finally got an answered at 9:50 where he said they are drive through only. Waited almost an HOUR to get 1 burger read more

This sonic location is horrible!! I went there with my husband and son and we pulled into one of the stalls, our server Jim was servicing us on rollerskates and when he was bringing us our food he slipped on a pebble and fell into my husbands Ford F150 dropping the food and splitting his head open. my son is traumatized from this experience and there is still a huge dent in my husband's truck. very saddening and sonic commerce wouldn't do anything about it. read more

Painfully slow! Rude staff! Mid food! Drive through took 30 mins to serve 4 cars. Drive in was closed, but they didn't tell us until we sat there for 20 mins. Nothing on the screen to tell us that read more

If I could give zero stars I would!! After a poor Grub Hub delivery, I reached to to this location and they advised they still had our order, so we had to go pick it up. Got it back to our office and it was missing multiple items, so I called and asked for the Manager, she in turn handed me over to the "General Manager" This man got on the phone and literally said "Food was in the bag, don't know what to tell you" and then hung up on me!! He didn't even give me a chance to say anything at all!! I was appalled!! I tried to call back but they just didn't answer the phone. Extremely AWFUL Customer Service is an understatement for this place!! The food we did receive was horrible! Not that I expect greatness out of fast food, but edible would be nice. I will NEVER be able to dine at a Sonic again because of the incredibly awful service I received from this particular location!! Stay as far away from this place as possible. Picture below of the dry, nasty Chicken Tenders. read more

Sonic Drive-In - Burgers Near Me - Commerce, Michigan

I love Sonic drinks but this will be the last time I come to this location. I ordered online at 9:30 and said it would be ready by 9:36. No one was here when I pulled in. I waited a half hour for 3 drinks. They also showed a completed order in my app like 15 minutes before they actually came. This is like the third time this has happened. Terrible terrible service. Never again. read more

They are the slowest Sonic I've ever been to. They have 5 stalls where others have 14. I ordered ahead but couldn't check in to pick up at a stall because they were all full so I waited 1/2 hour in the drive through line to pick up what I had already ordered, a drink. It was a specialty drink and then they gave me a drink that was only part of the ingredients it was supposed to have read more

Waiting in line for 15min to be told there out of wraps for chicken. Always out of something! read more

I made an order online through DoorDash at 10:13 PM - they confirmed the order. When my dasher arrived at 10:45 they told him that they weren't going to make the order and if I had a problem I could call but it wouldn't do anything because they don't care. Just a word of caution to anyone deciding to order late! (DoorDash did offer a full refund but I feel bad for the driver who took 20+ minutes to get there and wait just to be told no food was ready.) read more

This was the best fast food I have had in such a long while. The onion rings were unbelievably crispy, the Dr Pepper tasted like they had just refilled the syrup, the burger was pretty good, and the chicken tenders were amazing. Not to mention the sweet lady, Emily, who took our order, the unbelievably sweet lady who came out and asked that we go over to another stall because our stalls microphone was not working, and the sweet Gail, who came out with our food on rollerskates. This was a fantastic experience and I'd highly recommend this sonic to anyone and everyone - not to mention the food was reasonably priced!!!! read more

Can't believe I'm posting a review on a fast food place but it's actually crazy how bad our food was. I'll eat anything and know it's a fast food chain but the tater tots were rocks of old grease and the burgers were awful. Meat patties were old over cooked pucks and buns were cold and hard. read more

Sonic is a post beach tradition for me and the kids on a hot day. I know this Sonic has seen better days. The signs are falling and some of the ordering stations are broken. They also forgot an ingredient in my order but....it was still refreshing. I got a large Diet Coke with cherry, vanilla with real strawberry, and cherry vanilla lime coke. We also got a strawberry daiquiri slush, and cranberry nerd slush. They all tasted great. If you can look past the exterior, the sonic drink choices are endless, and very inexpensive especially during happy hour. Between 2-4 PM all fountain drinks are slushees are half off, so I paid about $6 for four custom drinks, not too bad. read more

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consistently the worst service i've ever received. there's 2 people waiting, so not busy in the slightest, and yet the food comes out cold after 45 minutes. they didn't have lemonade so they gave me a sprite as a replacement. i would have ordered something else, but she hung up on me when i pushed the button. wasn't worth sending it back read more

This was the worst food I have ever seen from any fast food place. They literally could have gotten my kids super sick. They should be ashamed of themselves. Covid or no covid this food should never have been served. I want to press charges if I could. read more

Sonic Drive-In - Kids cheeseburger hard as a rock with a random grilled onion in it and a very very very stale bun. NASTY. - Burgers Near Me - Commerce, Michigan

Ive always heard about Sonic and have never tried there food because I didn't know where one was. I was with a friend who wanted a shake and so we stopped by. Turns out they have shakes half off after 8pm everynight. The shakes also come in mini form which make them about a buck and a half. I thought why not give it a try and cross it off the bucket list. I wasn't expecting much but the shake was really good and my friend really liked theirs. It's topped with what tastes like cool whip. I stopped back by when I was hungry tonight and got a mini fresh banana and chocolate shake. It again was good and props on the fresh bananas. For about a buck fifty you can't go wrong. I didn't each much earlier in the day and I really wanted to just sample something off their food menu. My buddy and I got a menagerie of items including mini size pop corn chicken, mini size hand made onion rings and French toast sticks. They had just closed so we waited in line for about 15min for our stuff. Which I didn't mind as I was winding down my night at that point and I liked the idea of trying their food "freshly dropped". The onion rings and French toast were very good for fast food version. The chicken pops just ok. But all in all a cool fast food experience. read more

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Sonic usually has good food but the hours at this sonic are not good. 11am to open? You're losing all kinds of breakfast crowd money by not being open during the morning rush hour. read more

I have been wanting to try their cold brew iced vanilla coffee and I finally stopped by. They gave me the coffee and I took a sip in the drive thru while I waited for my burrito. The one sip I took tasted like chocolate milk. I asked the worker there when they handed me my burrito if the cold brew was suppose to taste like Chocolate milk, she looked at me confused and said it was pre mixed with ice cream. Um, what? Why would a cold brew have ice cream mixed in?? Anyways, I was definitely disappointed in the coffee and will stick to making coffee at home or if I'm getting myself a coffee treat, I'll go to Starbucks or bigby coffee. read more

Worst fast food I've ever had. My family had to through out all our of our food. It all looked (and tasted) like it sat in old (burnt) oil for multiple days. I don't suggest anyone eat it. read more

I agree with others. This was the worst fast food for a a higher price than every other fast food. I ordered a Cheeseburger with just ketchup and mayo on the cheeseburger and they forgot the cheese on the cheeseburger (but still charged me for a cheeseburger) and it was subpar hamburger at that. And I ordered a medium cheese fries. What I received was a very small fries clumped together a "lump" of soggy mess. Please go to Mcdonalds, Burger King, Culvers...... but not here. Save your money and time. The food is NOT work the calories. read more

Don't waste your time, just don't. I warmed you. You will waste your money and remember this review. Staff is rude, stalls aren't working, slush machine is always down. read more

Forget the food and stick to the drinks. I have been known to drive an extra 10 miles if in the area of a Sonic, just for a Cherry Limeaide. There aren't enough Sonic's in the Detroit area and NONE in Washtenaw county. Please someone franchise out this way. read more

Sonic Drive-In - Storefront - Burgers Near Me - Commerce, Michigan

Let me start off with, Sonic has really good food. Now that, that is out of the way let me start off with how bad this experience was. So I went here when they had these coney dogs for only $1. $1? What a great deal, I know.. So when I went through the drive thru and told the person that I wanted the $1 coney dogs, she told me that they are not this. I told her about the deal and she said that her flyer said that they were not $1. So I told her to charge me for it and I would talk with a manager at the window. After waiting 20 minutes, I finally got the manager to fix the price. Note to self, Just get the foot long coney dogs, not the small ones. read more

Worst fast food establishment in the area. Absolutely awful. Food stinks. Close too early. Staff is just terrible and rude. Completely atrocious. Worst Sonic I've had in the North East. read more

I had just received a new debit card and the only place I had used it so far was this Sonic on 1/5/19. I just ordered a couple drinks, young female server came out and said "The credit card swiper out here isn't working, I have to take your card inside." Monday rolls around, still haven't used my debit card anywhere else, and I find a 160 dollar charge to some vitamin and supplement website. I call the number for the website and get the address of where the order is being delivered (it's local) and turn it over to my bank and filed a police report. You have an employee stealing credit card info...well.. not for long because she's about to be arrested. read more

Ice cream is creamy and delicious we only had to wait like 5 minutes our server was nice and the slushee was perfect