Lady that takes order extremely rude everyone that works here acts like they hate there job. Very bad service

Absolutely terrible. I ordered Reese's blast through the app, I get there and they told me they don't have Reese's and I asked for a refund. The manager comes out with two plain ice cream cups and tells Mes she can't give me a refund and doesn't know how to do it. read more

This was the worst sonic that I have ever been to. How do you do on-line order only for a store that is supposed to be open all night. Sounds like they didnt want to work the drive through, etc. You know we are ordering ice cream, right? How do you do on-line ordering for ice cream? I dont want milk. read more

What a joke. There were only two other customers at the entire establishment and when I pull to place my order I get hit with "online orders only" I have 0 clue how this place is still open. Every single time I've gone here there has been an excuse as to why they can't take my order... read more

Even just ordering drinks it takes over 20 minutes or more to get your order. No way to contact the folks inside either as they removed all the order boards. Got someone to come to the door and they were vaping read more

Growing up, the Sonic in my hometown was nothing short of magical. During high school, my friends and I would roll up to those iconic drive-in stalls, press the red button, and within minutes receive perfectly prepared food delivered by friendly employees who were happy to see us (or at least pretended to be). Those experiences set my expectations for what Sonic could be--a place where "America's Drive-In" lived up to its promise of fresh, made-to-order food delivered with genuine hospitality at the "Speed of Sound." Fast forward to today, and my local Sonic location has become a masterclass in how NOT to run a franchise business. It's particularly frustrating because I know firsthand what excellence looks like within this brand, and I've seen the comprehensive corporate support system that leaves absolutely no excuse for the operational disaster this location has become. The sole bright spot in this otherwise dismal experience was an employee named Marcus, who I believe no longer works at this location. Marcus embodies everything Sonic's corporate training promises: he was consistently kind, genuinely upbeat, and provided service that made you actually want to return. When Marcus was working, we knew our orders would be correct, delivered promptly, and with a smile that seemed authentic. We'd joke in the drive-thru that if the line was moving efficiently, "Marcus must be working today"--and we were always right. His departure isn't surprising given that he clearly possessed capabilities far beyond what this poorly managed location could offer or appreciate. Everyone else on staff, however, desperately needs to return to Sonic's training program. The operational failures here span every aspect of customer service: communication, organization, order accuracy, and basic professionalism. I've lost count of how many times I've been handed orders that weren't mine while sitting in a drive-in stall. What's particularly galling is hearing employees say "it's not my fault, I promise" while pointing fingers at kitchen staff or other team members. The blame-shifting showcases a complete breakdown in the communication and verification protocols that Sonic corporate clearly outlines in their operational standards. The staff appears to be running around like chickens with their heads cut off while simultaneously moving at the pace of molasses--a paradox that makes sense when you realize that constantly correcting mistakes takes exponentially more time than doing things right the first time. When corporate promises a 3-minute service target and mandates specific order verification procedures, these failures become inexcusable. Perhaps most shocking is that Sonic corporate, with all their quality control mechanisms and regular auditing procedures, hasn't stepped in to either shut this location down or force immediate operational improvements. Given the company's legal authority to inspect franchise locations and their history of terminating non-compliant operators, their apparent inaction here is baffling. This location isn't benefiting the community in any meaningful way, and I genuinely don't understand how the owner/operator sleeps at night knowing they're running such a substandard operation. When you have access to Sonic's training programs, detailed operational manuals, ongoing support systems, and clear performance standards, there's simply no excuse for this level of operational failure. Sonic has the corporate infrastructure to deliver excellence--I've experienced it firsthand. This franchise's continued poor performance is a CHOICE, not an inevitability.​​​​​​​​​​​​​​​​ read more

Didn't even order food, we left... the parking lot looks like a walking dead set. All the order kiosks are gone besides a few. Would ONLY accept drive thru orders even tho we pulled up to a kiosk that was working. PATHETIC. What is even the point of this sonic even being here? read more

So I came here on 3/10/25 at 9:32 PM, and I was immediately turned off by the service--lol. When I first pulled up, I said, "Hello," since no one greeted me, and the worker instantly responded, "I'm the only one in here; you're going to need to wait." No "hello," no "good evening," nothing. But I was like, "That's fine, I can wait." As I was waiting, I was on the phone with my window down so I could hear when she was ready to take my order. Out of nowhere, she told me I was being too loud... like, what?! At that point, I just apologized and drove off because it was clear she had an attitude. After reading all the other bad reviews about this location, I have to ask--why isn't corporate doing anything about this? Clearly, this isn't a one-time issue. It just shows that they truly don't value their customers. I would not recommend coming here at night unless you enjoy bad attitudes and weird service. Definitely a disappointing experience! read more

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I think the area should sue Sonic for mental anguish. I used to love the Sonic where I grew up. This one just stresses me out with disappointment... Lazy service, terrible food, and no ice cream. Do yourself a favor and go somewhere else so this place will shut down. read more

Don't go here if you are in a hurry. Took 30 minutes to get a cheeseburger large tots and a route 44 coke. I could have gone to Jack Beagles a few minutes down the road and gotten better food for slightly more money, but gotten it much faster. read more

Waited 20 minutes to get a door dash from the drive thru window. Wait time far too long. Understaffed and slow in the kitchen

This is the WORST Sonic in NC. You pull up and there's no cars in the drive thru, then sit at the screen for 20 minutes until someone says hello. Then when they finally say something it's just to say that they are out of something! No staff, and the staff that is there doesn't give a fuck to be there. They roll their eyes at you and take their time on purpose. We know how the fast food workers are in Charlotte- and this place is NO exception. DON'T GO! They don't want anyone in the drive thru anyways. read more

This place is absolutely insane. Do not go here. I saw the reviews before coming and thought, "Oh, it can't be that bad"... Oh no, trust me, it is that bad. We ordered ahead on the app and still sat in a bay for 15 minutes. Then after no one came, we pulled to the drive thru window and knocked and still no one came. Then I call and she goes "He's bringing it out". We ordered TWO DRINKS. That's it. What in the world. The drinks weren't even good. read more

If you want to sit here for thirty minutes with rude customer service & to be told there are no milkshakes because for a straight two months the "ice cream machine is broken": this Sonic is for you! I had to update this as my experience became worse. The man who took my payment immediately went outside to smoke a cigarette and cough and spit in the parking lot. The staff inside argued about being at the window, they were scared to hand food out. It was only until a friendly employee, who just arrived for work, that I got my food. Wow. Never coming back here. read more

0 stars isn't even low enough. Steer clear of this Sonic at all costs! First and last time for me. The service? Nonexistent. I'm talking a full hour of my life wasted, only to be rewarded with stone cold food. And to add insult to injury, my order for four meals--specifically WITHOUT fries and tots came with, you guessed it, no fries but the drinks. Had to practically beg them to bring out the food. The excuse? Their server was 'down.' Seriously? Could've told me that BEFORE I ordered and paid! Since I was already charged, I was stuck. Tried calling to complain, but no one bothered to answer. Save yourself the headache and go anywhere else. Super upset !!!! read more

The wait is always too long and they never have good attitudes. And expect something to be wrong with your order.

Waste of time.. kept us waiting 15 minutes just to have an attitude. only one car in-line? atleast respond on the mic.. Terrible.

Routinely 20-25 min for an order. Today they are out of French fries! Who runs out of French fries when you sell hamburgers and hot dogs? The place is dirty and in bad repair. When we received our food it smelled like cigarette smoke. read more

Sonic Drive-In - My straw with my route 44???? Really? - Burgers Near Me - Charlotte, North Carolina

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Slowest service on earth. Family was I car for 12 hours and waited 30 minutes for 4 items before we just left. They're on another planet here. read more

Poor customer service. Lonnnnggg wait times. Couldnt even be served let alone get an order in

Worst Sonic! The service is always SLOOOWWWWW! They seem to have plenty of people working, but it's a pace of a dead snail! read more

9/19 @9pm girl at the drive thru says they are only taking mobile orders then stops responding, me and another customer downloads the app to order and nothing is available. read more

Just went to sonic and all the teammates were outside smoking by the dumpster. I had to wait for someone to go in to take my order. The food I got was cold and greasy. read more

For what is now 3 years. We've only been able to place 1 order in 5 times of trying. They do not answer drive through. Today, they only take mobile orders. Everytime there is an issue at the Mt.Holly NC location. This place should be closed. Their employees are some of the rudest people I've ever seen in my 50years on Earth. Please close this store, it is no good to the community and their quality of service and food is no longer of value. I would love to rate a 0 but unfortunately this is not an option. read more

Update to add it has now been 7 months since my first review and their ice cream machine is still broken. read more

Sonic Drive-In - Interesting, they had enough staff to take the ice cream machine down for cleaning earlier this week. - Burgers Near Me - Charlotte, North Carolina

I swore I'd never come back here after my last visit. It took me 10 minutes to order my lunch because the person on the other end of the intercom kept interrupting me trying to up-sell every item. Not today !! I REALLY enjoyed this visit. Chili cheese dogs and tater tots with an ice cold limeade. Yikes it was good. read more

Sonic Drive-In - Limeade !!! Extra Sour - Burgers Near Me - Charlotte, North Carolina

If I could give no star, that's exactly what I would give. I waited more than an hour for the food. The entire order was wrong, and even if I got the wrong order, the order was disgusting. I wouldn't feed this to my dog from the looks of it. read more

Sonic Drive-In - This was supposed to be fries - Burgers Near Me - Charlotte, North Carolina

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We have tried several times to get food at this location .Their system is always down. I don't know how they stay open.

Are they trying to stay in business? My last two experiences here were horrendous. The first time my family ordered using the Sonic App. I went to the store as instructed, and it took them over an hour to get my order, and then when they delivered it to the car, the food was cold, and the half the order was wrong. When I questioned the server about it her response was, 'It's not my fault. I just brought the order out I didn't make it.' They did remake my order but it took them an additional thirty minutes, and it still wasn't completely right. I contacted the store as instructed on the receipt to make a complaint. I got a call from the store's manager who then proceeded to tell me that I had incorrectly used the app, and that it was all my fault that they had screwed the order up! I should learn how to read. That's what I was told! My second experience. Against my better judgment because of my previous visit, but my kid wanted to go because he wanted a slush. We spent nearly thirty minutes in the drive through for four slushes...Thirty minutes, and when we got to the window we were told that they couldn't fill our one slush order, so they were giving us another flavor instead. They didn't ask. They just said, 'We didn't have any more lime...we gave you grape instead. Sorry.' They couldn't tell us this when we were at the speaker? Then when I managed to talk to the Manager after contacting the number are the receipt. According to him everything was My fault! I didn't use the App correctly! I didn't ask at the speaker if they had any lime!!!! He actually blamed me for asking if they had any lime!!!! Not my job! read more

Either you cannot order through the drive thru or not the stalls. The wait times are super long. Food is usually cold. They advertise milkshakes and ice cream but states this location does not have either. Staff is very rude. I would chose a different location. read more

How is this location still even open? This is the second time that I've been there this time. I left after waiting 10 minutes in the drive-through line. Only one other car was in front of me and didn't even get to order within those 10 minutes. After much irritation, I left. Never again will I visit this location or recommend anyone else go to this location. read more

The food was decent when it came, but it was a half hour after we ordered. The name of this restaurant should not be 'sonic' - it's not that fast. read more

Just adding to the plethora of 1 Stars.... $35 order. Got maybe $20 worth of my food. Other half was nowhere to be found.

I understand that all business's seem to be short handed but it seems that this particular store is poorly managed. They are always out of something. For a chain that nationally advertises milk shakes, it's odd that for days on end they have no ice cream. Having heard those inside tell others via the intercom that they are out of hamburger, bread, hot dogs etc., it appears that even those working inside do try, if they are not supplied with the proper supplies they can't serve the customers. So even though we live close, after our last ten visits, we are done. read more

This is the most UNPROFESSIONAL organization I've ever eaten at. It's such in a convenient location to our neighborhood and it's ridiculous how nasty the employees are. I understand finding good help is hard these days but focus more on training and customer service! read more

Shay at the drive thru was so nice. She got our order correct, and was super polite, the most polite person I had ever seen working at Sonic. Food was ready quickly too. I often dread going to this sonic at night, but tonight changed that! read more

I placed an order for 3 drinks and it took over 20 minutes to receive them. All of the employees were just walking around inside and not working. The service was terrible. read more

They just need to just closed down! Almost every time I go to this location nothing is working- the card machine, the Sonic Blast machine, etc. If it rains booooooom... nothing works. Just closed down! read more

My husband and I stopped by this sonic on the way home Sunday night. We decided to stop at a stall instead of the drive thru to order 2 drinks. Our order was taken shortly after pushing the button. Then we waited, and waited and waited. I knew that there were maybe 5 cars in the drive thru and that we would have to wait our turn for our drinks but not for 30 minutes. I pushed the call button again and the guy greeted us like we were new customers. I mentioned we were just checking on our drinks and he said hold on, and we sat for another 10 minutes. No one ever came to our car but the other 2 cars at the stalls near us got the food and had already left. So after a very long and aggravated wait we decided to leave empty handed. read more

This sonic doesn't do car hop service apparently as of late. They essentially have a girl come out and tell everybody to go through the drive-through.. When I go to the drive-through they tell me their CC machine is busted and they are now cash only.. Seriously guys get it together.. We get that there's a labor shortage, and stuff happens.. but you're not doing much of anything with the labor you got. And consumers are tired of excuses for why you guys can't figure out a way to provide the service we expect for our money. read more