Thank you, Sonia Dua, for taking what was supposed to be a gift of a relaxing evening (after dealing with 3 year old twins and a husband in the hospital, I needed this), and instead making it one of the most frustrating experiences I've had with a business.
I received a Groupon as a gift. I'll upload a photo of the voucher so you can see the terms. It said "one choice of spa services". The only restrictions in the fine print were that you had to be a client who hadn't been there in the last 6 months, and there were extra fees for French Tips.
Silly me, I assumed this could be used for something on their list of services at the spa. Apparently I was very wrong, as Sonia told me a hundred times last night. Looks like they had a Groupon for a manicure/pedicure combo, but that didn't print out on the gift voucher. I understand her dilemma--there's a printed voucher with her salon's name on it and terms that she didn't really agree to. That's a problem to bring up with Groupon for sure. But I'm not sure how it became my problem. The voucher should have been honored, especially if she ever wanted me to come back as a new client. She tried to call Groupon to have them explain it to me (really???), but they didn't answer.
After going back and forth with her quite a bit and her asking me to call the person who gave me the gift to explain it to me (yeah, let me call them and tell them they gave me a crappy gift...I'll get right on that...), I finally gave in and said that I'd agree to just using the value of the voucher towards the other service. Since it clearly states on the voucher "The amount paid will never expire and may be applied toward any goods or services offered by the merchant". Nope, she was not having that either. Sonia stated that she would only get $16 for the voucher, and that wasn't enough.
Here's the funny thing--the service I was asking for was cheaper than the manicure/pedicure combo!! So, I'm not sure what kind of pricing system is in place there, but it sure doesn't make sense to me. In the end, she refused to compromise in any way, so I had to head home even more frustrated than when I got there, the opposite of what I had been hoping for.
I'd also like to thank you, Sonia (salon owner), for having this long, drawn out conversation in the middle of your salon so everyone there had to listen to us. Sorry for ruining a relaxing evening for you ladies as well! If I had been given an option to go anywhere else, I would have, but I wasn't allowed more than 5 feet from the front door. read more