Treat our kitties with love and care--even when our kitties don't reciprocate the kindness! Super kind staff, friendly vets who actually care about and like animals, and reasonably accessible. Pricer than our former vet, but never questioned it because the care is/has been good. Will absolutely update if things change, but super happy with them through 2 relatively routine visits! read more

This place has gone down hill so bad. Called back to talk to the vet who left a message and never once heard back from them or anyone with information regarding our dog, you should NEVER have to call daily or have to call multiple times especially when the Vet leaves a voicemail with possible concerning issues. After 5 days of not hearing back we have officially had it with this vet and have transferred our dogs out of this practice. Completely unprofessional. read more

Their office requires constant follow-up and monitoring to make sure prescriptions are sent. They then give excuses about needing a 48-hr window when they never even recorded the request that starts that window. Office manager "AM" was especially disappointing with her refusal to take accountability for this issue. She became defensive and escalated to cutting me off to repeat excuses, all of which had no bearing on the fact that the staff is failing to enter prescription requests. "AM" couldn't stop talking long enough to just listen and understand my complaint, when all I needed was an acknowledgement that this was happening and a promise it would be corrected. A simple policy of receipts for refill requests would easily solve the problem, but this office instead chooses to be combative and unhelpful. "AM" also lied in her office notes that I was yelling, presumably to cover up her own lack of professionalism in handling a simple complaint. And it's not just the office staff. The vets here insisted my dog go to the ER for a UTI. Said it was because of a risk of blockage. The ER vet at MSPCA Angell was very confused, because my dog was passing urine (as I reported to regular vet) and therefore there was no risk of blockage. edit: they have now terminated me in retaliation for this review. it remains to be seen whether they will allow one more refill while I wait the minimum two weeks for another vet, or whether they will leave my dogs without their pain medications. I had been with Somerville Vet Center for 10 years and this is how they handle complaints. Edit: "Unfortunately we will be unable to fill her medication as our relationship has been terminated." That speaks for itself obviously. read more

We've been going to Somerville Vet for about a year and a half now and they are one of the best vets we've experienced in the Boston area. We previously lived in Back Bay and went to Back Bay Vet which was both extremely expensive and felt super transactional and very impersonal. Somerville Vet has been the complete opposite. Not only are their hours amazing - open after traditional work hours during the week days, they are also open on weekends! Every member of their staff is extremely friendly and professional and they are very accommodating. Our dog has a complex chronic condition, which requires us to visit more than the average pet owner, and they work with us to find the right treatments, in a timely manner and in a cost-effective way. They are very upfront with estimated costs, will work with you to find solutions, and will not proceed unless you give the okay. Overall I've been very happy with the services Somerville Vet provides, and even though there are a few vets closer to our neighborhood, we don't mind the short drive for the quality of care we receive. read more

Never felt comfortable here taking my puppy. Always saw a different vet. Nobody got to meet and follow our dog. Had a bad experience after spaying surgery and vet was not helpful. read more

I was originally going to take my cat here for a vaccine and a microchip but decided against it for a few reasons. 1) It's so hard to get anyone on the phone. 2) When you do, they are kind of unprofessional. 3) I noticed all the negative reviews. Upon noticing the negative reviews of this place, I decided I didn't feel comfortable taking my cat here. Tried calling several times but no answer. My appointment was today so I used their contact form to let them know I would be canceling. Finally I get a call and the person on the phone was giggling in a mocking way. It was quite unprofessional behavior that convinced me I had made the right decision in choosing to go elsewhere. I wouldn't recommend this office. Their office staff need more training. read more

Horrible vet center - the front desk staff were friendly enough but the vet and the assistant seemed inexperienced. The owner, whoever it is, also replies to negative reviews in a hilariously unhinged way. It shows a true lack of professionalism. They want to sell you services - PERIOD. Before the vet had even seen my cat, the assistant was trying to sell me expensive treatments that were "recommended" for my cat - who they knew NOTHING about and had never interacted with. My cat can be aggressive at the vet, but previous vets have always found a way to deal with him i.e. using gloves, administering sedation, holding him with a towel. The vet did not even try anything - she asked me to take him out of the carrier myself and then said she couldn't treat him. She was friendly enough but seemed inexperienced. This is profit-based - they want to push services without doing the real work. read more

For a long time (even after many vets and stores did) they didn't let owners in with the pets which made it really hard because there is no adequate parking and it's on a busy street. There is no continuity of care or accountability for the veterinarian your pet will see. We brought our dog in for a broken nail with a very mild infection and had a horrible experience. We followed up with a different veterinary practice and learned the treatment we received was incorrect and we had been scammed. Our dog went under anesthesia unnecessarily and was over medicated and we lost over $1,000. 0 out of 5 would recommend this place. They value profits (by making you go back time and time again) over pets and will not give you or your pet the care they deserve. Even for a very basic broken nail, they made us go back 3 times and our dog saw three different vets who obviously didn't communicate with each other. And throughout the whole experience never once did someone tell us a treatment or getting better plan, all they did was putting on tight bandages with no airway which made the infection worse and then kept charging us ridiculous amounts for changing the bandage that they just put on incorrectly a few days prior. DON'T TAKE YOUR PETS HERE. read more

Made an appointment 2 weeks ago for a nail trim for my dog. They called last minute to say the vet wouldn't be there in the afternoon. Fine. Rescheduled to today. Another call cancelling g due to unforeseen circumstances. Going elsewhere, very unprofessional. Judging from the 1 stars they should be out of business read more

I just want to update my review to express my deepest gratitude to Dr. Bickford, Shannon and the team at Somerville Vet. After writing my review, I was contacted by Shannon to hear more about my experience. She was wonderful and I felt encouraged to return to the practice because I have always really liked Dr. Bickford. Late last year, my 15 year old cat Raven started to drool excessively. I brought her to another vet who found a mass in her mouth. I didn't like that vet and called Somerville Vet to figure out how to proceed. Over the course of several conversations and appointments, I scheduled a dental cleaning for Raven during which time Dr. Bickford would explore the mass further. Unfortunately, it turned out to be an extremely aggressive form of oral cancer and after exploring several treatment options, none of which would get rid of the cancer or improve her quality of life, I chose to keep her comfortable so she could live out her last months as peacefully as possible. Dr. Bickford, Shannon and the team were outstanding during this time. They were so supportive to both me and Raven, helping us through the process until it was heartbreakingly apparent that it was time to say goodbye, which I did at home so she could be as comfortable as possible. I cannot express enough how fortunate I feel to have had this team on mine and Raven's side during this time. Dr. Bickford had cared for Raven for many years prior to this and it was comforting to know that she was in such caring hands all along. Dr. Bickford and her team care deeply for the animals they treat. I am so grateful for all they did for me and Raven. read more

Do not take your pet here. The vets here are only in it for the money. My cat has chronic ear issues and every time I bring him in (monthly) they made me pay $250 for a culture of the bacteria in his ear to give me the exact same medicine every time which in total cost $350 for the visit and insurance won't cover any of it. At one point I cried on the phone and begged them to please give me a refill for the only medicine they tried that was different that seemed to be working without making me pay to get another culture and the vet wouldn't. She couldn't give me a good reason as to why she wouldn't either even though she had about 6 samples of the culture from his ear with the same result every time. This is just one example of the care I received here but spend your money elsewhere and don't give these people your business. read more

STOP- Do not go in. Still not letting people inside with their pups?!? Seriously? That's very unfortunate while so many other places already have their protocols changed. read more

Signed up to yelp to post this. I'll echo what others have said: these people are money first, pets later. The prices are 50% higher than other, nearby, more reputable vets. You can't fake authenticity. The staff is sugary sweet until you don't buy their upsell. In fact we want to get bloodwork done for our older dog, but went ahead and booked it with another vet who felt more authentic and charged way less. read more

This is by far the least sensitive and most misleading veterinary clinic I've ever used. They misdiagnosed my black lab so many times I lost count, calling him "she" for three years, never learning or caring about who he was as a being, and consistently pushing pesticide flea and tick treatments ad nauseam on him to the point of repeating like a broken record that "ticks kill, ticks kill", when actually what killed him were probably all those pesticides and overmedication. When my dog did finally become gravely ill, they'd neglected to test his blood a few months earlier when I came in to get him checked out, which would have been customary for his symptoms that I'd brought to their attention already 3 times that year. The veterinarian further discouraged me from preliminary xRays, instead misdiagnosing him with kennel cough. This led them to overmedicate him YET AGAIN. Already too late for my boy, it came time to talk to me about the new xRay slide findings that revealed cancer and full-blown metastatic disease. The doctor didn't even sit me down to give me this news! She flippantly mentioned that the findings were "very abnormal" in a baby voice, as though speaking to a child, and left me in a room to process the findings ALONE when they knew he had just weeks to live. No ideas about what steps to take next, NOTHING. To add insult to injury, I STILL, to this day, receive notices from them saying my dead "pet is due for a checkup appointment" with their clinic. WTF?!!! These doctors are clearly in their late 20s, early 30s and have no life experience as vets, catering to puppy mill purebreds upon whom they can force their excessive chemicals. I've never elected a worse doctor for a family member whose exhibited more negligence or insensitivity on something that should be their expertise. The only people working there with any life skills are the receptionists and vet techs. The veterinarians are not good AT ALL. read more

My only complaint about this vet is that I can't figure out if they are called union square vet or Somerville veterinary clinic. They always answer the phone by the third ring, they always call back when they say they will. They have dog AND cat treats at the front desk. I can usually make an appointment within a week, and they have been able to squeeze me in same-day. The vets are great. The vet techs are great. I've seen a different person each time and I'm happy with all of them. They have an electronic record of my cats history (even from their previous vet clinics) and each vet does look at it. For example: they know ahead of time what type of medications my cat doesn't tolerate, without me needing to mention it they'll offer an alternative delivery method. My cats have gotten routine care and advanced care here. They've had xrays and an echocardiogram. I'm not sure if they do surgeries but I do know they have a partner hospital. My cats don't enjoy the vet very much, but the humans appreciate them. read more

When my cat needed to see a vet, I called a number of clinics in the area with the hope that I could get an appointment within a day or two. Union Square Veterinary Clinic was able to offer me an appointment in as little as one day, thus putting an end to my search. Once I arrived, reception processed my paperwork in about five minutes and we were in the exam room shortly after. Although my visit was brief, I had a positive experience. The veterinarian was gentle with my cat, well-informed, and had a good bedside manner. He didn't chide me for letting my cat's vaccinations expire, and he took my questions seriously. He opted not to perform an invasive (and, I suspect, expensive) diagnostic test to confirm what appeared to be a relatively straightforward diagnosis. Having spent nearly 3 times as much money on past office visits to other facilities for the same problem, this was very much appreciated. It's a small clinic (there appears to be one exam room) with what seems to be one veterinarian and two techs/support staff. But all in all, it's a convenient, efficient and affordable place to bring your pets. read more

Somerville Veterinary Center - Veterinarians Near Me - Somerville, Massachusetts

Worst clinic I've ever been to. Seems like they only care about making money and not helping animals. If you want to get an attitude from the staff and a hefty vet bill, then this place is for you. Luckily, I was able to find a different clinic where it's clear the well-being of your pet is their number one priority. This place is NOT it. read more

Not worth it, honestly. Brought my dog in for a dental procedure, and a litany of issues resulted from their care and the antibiotics they had him on. They told me repeatedly to call them if issues occur, but when I called them, they said they couldn't see him and that I should visit another hospital. Why tell me to trust you and then at the first sign of an issue, refer me elsewhere and not even bother trying to fit him in? I don't trust them, and I would advise you to not as well. Take your pet to BluePearl and call it a day. I won't be visiting them again, and am glad to not have to deal with their incompetent desk staff anymore. If you're the face of the company, don't spend your time gossiping with each other and ignoring me. It's rude and disheartening. read more

Wish I could give zero stars, to be honest. Took my cat for dental services only (we have a vet but she does not do dental). They are not allowing people into the office due to "COVID" but the person who answers the door was wearing a cloth mask and one of the women behind the desk (visible through the window) had her mask below her chin, so I am guessing no one is super concerned about COVID. I waited outside on the sidewalk. After my cat saw the vet, they called me (yes, I'm still on the sidewalk) to tell me that she needs teeth extracted, which I knew. They told me "management" would call me in 24-48 hours with an estimate for the dental procedure and other add ons before anything is scheduled. I never received a quote. Maybe the vets and vet techs are good? I never met any of them so I can't speak to that. Feels like I lit $70 on fire to be told something I already knew with no follow-up. Recommend finding a different vet. read more

I am mostly adding my one star review to this accurate pile of one star reviews because I am so fed up and disappointed with this place. The people are nice enough when you're there, but they never answer the phone, are impossible to get a timely appointment, are always mixing things up and making mistakes, and are SO EXPENSIVE. Also, I'm all for COVID safety but at this point it feels performative. It was pouring and four of us were outside in the cold, dark, rain while they were running behind and telling us we had to be ready and couldn't wait in our cars while our pets were soaked and shivering. They are literally the worst. No wonder every other vet has a waitlist and this place has openings. We will do anything we can not to go back. read more

My cat, Isabel, and I have moved together three times in the last four years. We moved from Pittsburgh (PA), to Val Verde (CA), to Los Angeles (CA), and finally to Somerville (PA). I have taken her to a vet in all four of these locations. Given these comparisons, here are my conclusions: * The people who work here seem to be there because they really like animals. That's nice to see. * The vet didn't try to rip me off by recommending super expensive procedures. For example, my cat has a teary eye and it waters a lot sometimes. The Pittsburgh vet said that it must be allergies and sold me a $50 allergy shot that didn't fix the problem. The Pasadena vet told me that it was herpes and sold me a $30 supplement. This also didn't make a noticeable improvement. The vet at this location taught me a bit about the anatomy of cats. That cats have a very narrow tear duct passage, or something. She said that it's normal for a cat's eye duct to get clogged up sometimes. Her advice was to let it be, more or less. * My cat had an infected scratch on her ear, and the vet told me to put a cone on her head so she wouldn't scratch at it. I put the cone on Isabel, and she immediately became depressed. She threw up, then lost her appetite. The next morning, I called the vet's office and the vet came on the phone to talk to me about it. After hearing the deal, she recommended that I take the collar off for a couple days. I appreciate her taking the time to discuss my cat with me. At this point, I unreservedly recommend this vet for your pets medical needs. read more

We've taken our dog and cat here since early 2020 and have been generally pleased with the service. Bills always seemed high but we never thought much of it as we have little insight into what these things cost. Our dog was recently impaled by a stick in the shoulder/chest and we took her to VEG downtown (HIGHLY recommend) and they performed surgery to remove the foreign object and sent us home the next morning with her. They left a small drain in her wound that they explained could be removed FREE of charge by them or our personal Vet (who had recommended we go to VEG for the emergency in the first place) within the next three days. When we took her to Somerville Vet Center they called and explained that the removal would cost $150. I was confused and told them I would pick up our dog and take her to VEG for the removal. When I showed up to pick up our dog I was told we owed $75. I asked for what, seeing as nothing had been done and we had denied the service. They provided a very stock and unthoughtful response and said I had signed paperwork to pay any and all fees when I dropped her off. They refused to have a dialogue with me and are refusing to release our pets records. I bluntly asked if it was worth losing two satisfied customers with two young healthy animals and they said yes. Lengthy, I know, but this place is bottomline driven and could care less about their customer retention or satisfaction. There is a reason they're one of the few Vets in town with new patient availability. read more

DO NOT GO HERE. This vet clinic has the worst customer service I have ever had. There is complete inconsistency with the vet you are seeing and both the staff and vet techs are always flustered and are more focused on getting you out the door than speaking with you and caring for your pet. My dog had a slew of stomach problems that this vet kept marking up to stomach infections. He had 5 serious GI issues that caused him to be hospitalized and this vet did not help at all except tell me to take my dog to the ER. After one consult with an ER vet (BluePearl, they are amazing) she said that she thinks his stomach is upset maybe due to an allergy. I changed his food and he's never had issues since! And that was after one consult and she was so kind and courteous. This place's prices are also ridiculous. I've basically purchased a car now from this place in the span of 6 months. Do not go here. They also ask you to call to schedule an appt and never answer the phone. You'll arrive for a scheduled appt and sit there for 15-20 minutes staring at them through the glass with the phone just ringing and they will pay you no mind. Also, with their pricing, they don't give you options and just give you a price and a huge "range" for treatment. As I stated before, I am well versed in pet costs due to my dogs past ER visits and I've never been given such a lack luster price with nothing itemized like this vet. Find a better vet, literally any other one! read more

Union Square Vet will always be great in my eyes. Not only did they help me make the best decisions I could for my sick kitty but when it was time the whole situation was handled excellently. I was so pleased with how my cat was treated with respect and when he was returned to me I couldn't have been more pleased with how they handled matters. I've had the opposite experience at other places and let me tell you what a relief it was. I highly recommend USVC for their excellent service but mostly because they care. read more

So the new space is a LOT nicer, and also the vet techs they have on staff are lovely. Dr. Scanlon left, but the new vets are very warm and friendly, though we're still bummed he's gone-he was a really lovely vet. Parking is honestly easier at the new location versus the location in Union Square. We've had to up some of one of our dog's care to specialists, but I suspect we'll still be coming here more in the upcoming months with our little senior citizen, and for checks ups with our younger dog. read more

Was looking to find a new vet for my puppy. Will NOT be returning here. So rude, especially to a first time visitor. No one introduced themselves and were very abrupt and no welcome upon coming to door. The tech grabbed my puppy in the carrier so rough, I would never trust them. read more

I called Union Square Vet Clinic this morning at 9am because I thought something was wrong with my bulldog, Olive. They were able to take her at 11:30 that same morning. The clinic is small but very clean. The 2 women who helped us at the front desk were very friendly and helpful. We waited for about 5 minutes and were then seen by Dr. Scanlon. He was very friendly and I appreciated the praise he gave me on the great shape Olive is in. I would recommend this clinic to all pet owners. Just ask to see Dr. Scanlon. When mapped on Yelp the clinic is shown in the wrong area. It is right in Union Square across from Citizens Bank. I also like this place because it's a 2 minute walk from my apt. read more

If I could give them more stars I would! The front staff is awesome. All of the ladies that work here love animals. Now, while you would think that seems like a no-brainer for someone working at a Vet, you should be SHOCKED how often the folks working in a Vet office hate their job, hate people and hate animals (or at least that is how it comes across). Dr. Scanlon is great. My dog, Cyrus, has seen him a few times and he did Cy's surgery. Dr. Scanlon has a way of talking about high level and scary things in a way that is simple and well, not as scary. He is realistic and pragmatic, but delicate in the manner he discusses it - which I can appreciate. Our pets are our kids, medical news can be scary! We want to hear the truth and the plan of action but we also want it delivered softly. He also does not order unnecessary testing, exams, etc and says those should be saved pending results. That is nice, because as we all know...vet bills add up! Dr. O'Neill is good and very thorough but a bit rough around the edges. Her bedside manner leaves a bit to be desired, but she is straight forward - which I can also appreciate (just less so if it is bad news ha ha). Making appointments is easy - they have a range of hours. Parking can be interesting at times, so make sure to plan ahead, give yourself a 15 min window or so. They are reasonably priced compared to the other clinics in the area. All in all I would recommend them to anyone and everyone. They are great!! read more

I could not be happier with the care and attention my dog has received at this clinic. It is small and efficient and Dr. Murphy is very, very calm and gentle with animals. He doesn't order a battery of tests for every little thing, but at the same he listens patiently to the excruciating details about every little thing I see in my dog. The front area is staffed by the techs and they always greet us with a smile. I've had ongoing issues with my dog's allergies and Dr. Murphy has been the calm in the storm for me. Also - when something major happens, I call ahead and if they think it is for a specialist (eye injury) or emergency-caliber (Hemorrhagic Gastroenteritis), they refer me immediately to MVRH, which I appreciate when hours can make a difference of life/death. I recommend this clinic to everyone! read more

My boyfriend and I adopted two kittens and had taken them to union square vet a few times as it was just down the street. Everything was great until we took them there to get fixed. Our kittens came back with incisions that were so infected after just a few days that they had opened back up and were covered in green pus and smelled. I called and described this with the technician I spoke with and she said to send a picture and they'd let us know if it was a problem. I sent a picture and when I had heard nothing later that day I called and asked to schedule an appointment the next day for 10am. We arrived as 10 and was told that our appointment was at 10:30. After demanding to see someone, a visiting vet came out and was actually a huge help and took photos to send to the owner because she was just as outraged as us. I ended up speaking to the owner, demanding money back (which he at first only agreed to as credit at the vet, which I told him I would never be coming back to) and he finally agreed to give me some money back on the procedure. I honestly don't write reviews and this did happen about a year ago but I don't want this to happen to anyone else's pets. P.S. Our cats are happy and healthy now and have a new vet :) read more

I took my puppy Harper to this vet when I got him in 2011. Dr. Scanlon who is no longer there did his evaluation and he was super friendly and nice. I am sad to hear he has left. Harper had some diet issues when I rescued him and I was at the vet a decent amount in the beginning... but after the first couple of visits we were in the clear and on our own. I really love the ladies who do the grunt work at this place. They remember Harper, they remember me, they are super friendly and social. They love the animals. They make this place the 4-star establishment that it is. They are always so happy to do his nails even though he covers them in kisses and sheds all over them. I did see two lady vets there for issues with Harper, one was a wart/growth thing on the roof of his mouth, the other was to get checked out for some bite wounds from a dog fight. The latter happened more recently in early March. The vet there was great, she was friendly. If I still lived in the area, I'd be bringing my other rescue there, but he is seeing a new vet closer to home (southie). Union Square is kind of a nightmare to get to from the highway after work and it just overall isn't as convenient as the places that are within walking distance. read more

As other people have said, this vet is extremely expensive and doesn't even try to give thorough diagnoses or actually figure out what's wrong with my dogs other than treating the symptoms. Far too expensive to not care about the personality or background or general happiness of my pets. If I wasn't moving out of the area soon I would've switched vets long ago. They are completely not transparent in terms of why they choose a particular course of treatment (my hunch is it's for the money) and don't give owners options for how you'd like to proceed with your pet's care. Rather, without consulting owners, they unilaterally decide a course of action that is often the most expensive and may not be necessary. Do not come here, it's never worth it. read more

It's interesting that most of the negative reviews reference experiences with Dr. Oneill. I have been brining my pets to Union Sq Vet Clinic for about 4-5 years, and always have good experiences. Dr. Murphy was our regular vet for years, but he's since retired or moved away. Now, Dr. Scanlon (who is equally wonderful, btw) is our regular vet. I had one experience with Dr. Oneill, who I think is a stand-in or part-timer at Union Sq. She was not warm, friendly or patient. She suggested surgery for my dogs "wrinkle" as a preventive measure for eye problems (I have a Pekingese). When I, very innocently, mentioned that her previous vet had never mentioned that as an option -- she got VERY defensive and snapped back at me for "questioning her competency." It was uncomfortable...thankfully she is rarely there, and I've learned to verify that Dr. Scanlon will be in before making appointments. Anyhow, I bring my pets here (2 cats, 2 dogs) for all their basic needs. For more advanced care, I take them to Angell, but I always call Union Sq for their opinion on whatever the ER docs / specialists are doing at Angell. They are a great resource when you have to make difficult pet-care decisions, expecially in rough times when finances may be stretched. The vet-techs are all friendly and helpful, both in person and over the phone. I can't think of a reason NOT to recommend this place! read more

In the current coronavirus economic crisis this clinic wanted to charge me an extra "fit in" fee to see my pet for an emergency. A tick crawled into the ear canal and my dog was freaking out. This is how this clinic wanted to deal with our situation. It is unconscionable to rip people off ever but especially in the current difficult situation both economic and health wise. read more

I brought my 4 month old puppy so he could get his shots they gave him three shots at once 2 days later he started throwing up we call Summerville vet they said it will pass it didn't he got worse when we made an appointment to have him checked out they told us take him to the vet hospital and canceled our appointment we've spent $1,500 taking him to the hospital and everything and they don't know what's wrong they said he had a allergic reaction to the medication so as of pet owner I would say don't bring your animals to Somerville veterinarian Center they only care about money read more

An absolutely wonderful clinic! Dr. Scanlon is so knowledgeable and takes incredible care to educate pet caregivers about health and behavior issues. I have never felt rushed during a visit, I feel able to ask any questions, and they are very, very accessible by phone. This is a crew that goes far above and beyond expectations to keep clients informed. We have two cats who have been through dental extractions, a cancer scare, ringworm, other worms, and various neurotic pet-owner-issues (is that a lump? no it's a micro-chip) with Dr. Scanlon, and we couldn't be happier. The reception/desk team is kind and caring, and will always make a fuss over your beloved furry like he/she is the greatest creation on earth. They even remember the cases for our pets. I honestly don't know how they do it. We are so glad that Union Sq. has recruited Dr. Scanlon! read more

I was happy there, I thought the staff was nice but the receptionist that they have now is changing the way I feel about this place. I think she has only been there for a few months. She's unfriendly and cold. Not helpful at all. When you say thank you, she doesn't say anything. You pretty much interact with the receptionist more than anyone else and she makes you feel like you're bothering her. I dread calling, so why deal with that? Time to find a new Vet. read more

I got nothing but attitude from the large woman behind the counter when I visited with my cat in distress. Customer service here is generally poor. Once I finally got to see a vet they were knowledgeable and helpful although I was surprised at the way she and her assistant man handled my cat. They made a stressful visit for my cat even more stressful and refused my offers to help. Ultimately the medication given to me eventually helped my cat recover but I haven't been able to bring myself to return here. First impressions last. I had higher hopes for this place. Sadly, I can't recommend it. read more

My first job was cleaning cages in a veterinary hospital, 6 AM every day before going to high school. In the years since I've had many cats, dogs, chickens, goats, horses, birds, and fish -- and thus an association with many veterinarians. My experience with Union Square Veterinary Clinic is up with the best I've encountered over the years. My dealings with the staff have shown me they are not only cheerful and efficient, but they share a love and concern for animals. Dr. Scanlon is extremely knowledgeable and has the ability to not only make assessments quickly but to convey information concisely -- and in plain terms. I currently have an elderly Italian Greyhound who has gotten snappish in his old age (don't we all). I have been impressed (understatement) by Dr. Scanlons aplomb, kindness and reassuring manner with the old dog. I highly recommend this practice to anyone looking for animal care. The office is convenient to public transportation, too, which earns it extra points in my book. read more

My experience here was great. This is the place I buy my cats' food (by prescription only) but I'd never used the vet services. But my regular vet was out of town and I was able to get an appointment here on very short notice. The staff as always were friendly, cheerful and concerned. And Dr. Scanlon was terrific - was wonderful with my little LIly girl, and explained everything as he went along. He told me my options clearly, and he told me the costs, so no surprises on the bill. The follow-up was also great. I got a phone call from Dr. O'Neil with the results of the blood tests, with instructions on what to do next. And then when I did that, Dr. Scanlon called me with those results and again, options and his opinion. And everyone listened to my funny cat stories. And shared some of their own. So sweet. Really felt taken care of here. Thanks everybody. read more