Online this company shows they sell several different styles of front closure post surgery bras. Right away a sales person helps me. I explain what I need I'm about to have surgery and my Dr has requested a certain type of bra. The sales persons measures me. Then explains she'd like me to try a regular bra on first to make sure I'm the size she thinks I am. Long story short. They do not have what I need. She knew this. I told her I have breast cancer I need a bra to sleep in. Waste of my time during a very sensitive time. Obviously she works on commission. read more

I have been at this location three times. I keep thinking it might get better. Unfortunately each time it gets worse! They have tremendous turnover in staff. They DO NOT know how to fit bra sizes! They don't listen to your concerns. They bring you bras THEY want you to try on when you are extremely specific on likes and dislikes. I thought I'd give them a last chance, but three strikes and you are out. FYI - they HAD a minimizer bra (my original reason for going back) that is now discontinued. A shame, it was the best bra in their collection! I bought the last one in the store. read more

Sabrina was very helpful in providing assistance as I picked out the perfect gift for my mother. She was warm, patient and knowledgeable about the product. read more

Horrible service ! Bonnie the new manager is rude and a new Latin short girl ! Horrible approachable attitude ... it's very sad what this soma has turn to :( If you try to make an exchange they give u attitude . read more

Very helpful staff - two young ladies - who recommended something called "bralette" that wifey sent me to purchase, never tried before but she was enticed by online photos. Clearly, I was lost, but it is to the company's credit that they have such excellent sales help. Wifey was ecstatic with the final product, which she proclaimed "super comfortable and not ugly." Mission accomplished and highly recommended! read more

I was in need of some new undergarments, and after checking two other places w/o any luck, I went to Soma. I was helped by a very nice and knowledgeable young lady named Sabrina. She's truly an asset to her job and rather than being grumpy when I left (it's akin to bathing suit shopping), I had a smile on my face!!Thank you for your help and patience!!! read more

Located inside The Oaks Mall, on the second floor I've been shopping here since 2012. I always have different staff helping me and I always receive outstanding customer service. They are kind, courteous and always very helpful to find the correct fit for my intimate apparel. The store is beautiful and they have very nice selection of intimate apparel. They have sizes from small to special large sizes. The prices are fair compared to other similar stores. I usually come here once a year, even though they have several sales that I always miss. If you sign up for their free membership, you get can receive coupons via email and if you accumulate enough points, you get discounts. Not sure what to do with your outdated bra? You can donate them to this store which they give to women who are in need. I don't know if you need to wash them but I would for sanitary reasons. PARKING They have free private lot parking and a free large 5 story (not sure how many stories) garage. Valet is available in front of the Muvico theatre for a fee. Well lit at night. read more

I placed an order online for pick up at the store for which I received a four dollar discount. I received two emails that my order was ready. I drove 20 miles to the store six days after I placed my order. When I got there I was told there was no such order and that I had to call customer service. I asked them to call customer service for me, and they said their phone was out of order. So I called from the store on my own phone and waited 20 minutes on hold. Customer service told me that the store had canceled my order. I was able to re-purchase the items but didn't get my four dollars. Now I have two charges on my credit card. The worst part is the sales people weren't on my side. I didn't appreciate being blown off. I will never shop there again! read more

Love soma. Everything they have is so soft and luxurious. They have the cutest styles and the most amazing colors. The only thing I don't like is I get hot in some of there Jammie's but other than that everything they have is amazing. read more

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Well..... My reviews of other soma locations have been candid. So, I decide to give another location a try. Why? Soma is currently having a national bra donation. So I went in the store, was pleasantly greeted and donated several bras for the cause. They thanked me and shared this. when battered women leave an unsafe relationship, they leave behind most of their belonging and includes bras. We all know they can be pricy to replace. Anyway, I was pleased to help out. So, they both commented on my donation and said why don't you look around. Soma has very nice looking and well constructed lingerie. And then I met Donna, not her real name, but what a sales associate. Yep, she danced thru the store showing me the inventory and pointing out features and deals like a hummingbird would. She was awesome. Then she shared with me she has four drawers filled with panties, 403 to be exact! Now that's at the very least a serious commitment and by far a fun panty fetish. Think of the options every day.... Prints, stripes, lace, boy short, bikini, blue, pink, and on and on....... I wonder if she is ever late for work? Well Donna, thanks for the kindness and insight when talking with me. Have a panty party when you reach 500! Of course I will come... read more

Went here the other day for bra fittings. Autumn was so helpful and happy to help us. She spent ~1.5 hours with us trying to find the best fit. We're so grateful, we couldn't have found found such a great bra without her! read more

At first I thought they were understaffed because I was waiting a while until she was done with a customer. I finally went in a room to try on. Other nice gal came to help.. they must've been on break or something because all of a sudden there were 3 Sale ladies and the shop had a bunch of customers. My gal was great!!!! read more

Well, this is my very first one star yelp review ever. I'm very disappointed. I had heard this place had pretty cool pajamas so I thought I would go and check them out. It was out of the way because it is inside of a HUGE mall but I figured if I came out with a good bundle of clothes it would've been worth it. I was given a disingenuous hello by a lady who I later found out was the store manager (Jordan) who couldn't even bother to look at me when she greeted me. I walked around the store and asked a couple questions. She stared down at a table full of underwear that she was folding giving me short, rather terse answers. Clearly my being there was an annoyance to her so I left. It's unfortunate because the pajamas I had heard so much about were pretty close to the front of the store and looked nice and I probably would've really enjoyed them but it's a very tiny store so there's not a lot of room to feel unwelcome. Complete waste of time. Perhaps Jordan should be reminded that if it weren't for the customers there would be no underwear to fold. read more

I'm new to the area, I grew up in Chicago, so I started using this app to check places out. I'm so glad I did because I'm so furious right now and need to let the world know what a HORRIBLE shop this is! I have never been treated so poorly in my life and it was by the store manager! Jordan. First of all I was not greeted instead I was looked up and down and given a sort "ugh" look like what was I doing shopping there. Then I had questions about sizes. The size I was looking for in several different items were not on the sales floor. This seemed unbearable to Jordan, as if it was just too much trouble to even look. I was told I should check online! Then she made a comment, "you're not from around here are you?" I just looked at her like are you kidding me?! She quickly said, Well it sounds like you have an accent and walked away! I don't know who this Jordan woman thinks she is but I will never shop there again. I generally shop at Nordstrom anyway. read more

I've shopped at Soma for my jammies for a few years now. The first time I went into Soma in The Oaks Mall, I was with my husband and a bit hesitant because I am a plus size woman and figured they wouldn't have anything that fit me. We were greeted by Lisa, who turned out to be the manager and she was fantastic (still is to this day!). She literally waited on me hand and foot. Brought me several items, made recommendations based on what I asked for and didn't get frustrated with my trying on a dozen things and none of them working (at least the bras and panties didn't but that is just a plus size issue). When we got to the jammies, oh my... I love Soma "Cool Nights" jammies and have been wearing them ever since I found them at this store. Often times it may be months before hubby and I go shopping at Soma and when we do, Lisa always greets us by name. She amazes me that with all the customers she has, she not only remembers my name but my husbands too! Shopping at Soma reminds me of stories my grandmother used to tell me about how she used to shop for nighties and they would cater to her in the store - very old school and classy! read more

The people at Soma were super helpful. Autumn was helping us and made sure to keep checking in. She was able to help us and others while keeping each size and style straight. She was definitely helpful and we will be back, especially if she is around. read more

Girls are very helpful and friendly. Great quality products, lots to choose from.

Love this store! The products are on the pricey side for what they are, but they are better quality than most. The staff is all very friendly, helpful, and knowledgable at this location. read more

Went here last week for the first time, the girl who helped me was great I told her what I was looking for & she brought me several ones to try on after she measured me. I found that they were very helpful & I found what I needed ... I will definitely be going back when I need to get some more bras read more

I won't be back. My first visit the staff was clueless as to what a backless bra was and today the staff felt it necessary to point out to me "This is a women's lingerie store" when I asked a question. This is why I prefer to shop online. When you can't help people or choose to be condescending they don't return. Simple. read more

I had Lisa and Janet help me out and they were absolutely amazing and so helpful! I walked in asking what size did they carry because I had gotten sized by a lady at nordstroms who told me that I was a HH and that they didn't have my size. I was going to leave when they asked me of I wanted to get sized and I said yes because I wanted to know. Turns out that I am a G and they helped me try on a few bras. I found two that I love and got them. Thank you so much Lisa and Janet! You made my first time at Soma a wonderful experience and I will be back! read more

Soma fits perfectly for any occasion. I walked into Soma after having a pretty neutral, not too helpful experience in Victoria's Secret or Aerie (the previous places I shopped). Now, I only rely on Soma to get it right. The customer service is exquisite. They're knowledgeable. You no longer feel so silly for not knowing what the right bra is for you, and when they explain to you what is right for your body type, they really explain and really care about your particular needs. Thank you, Soma! read more

I was searching for new bras, and went to Macy's & no one would help me, not knowledgeable at all. I decided to go to Soma & the customer service was amazing!!! Lisa helped me out above and beyond! She recommended different styles and comforts to suit my needs and came in frequently after each one I tried on to help determine which was the best fit for me! Highly recommend Soma & Lisa was great!!! read more

Mmmmm need I say more than sexy?!?? They have an awesome selection of panties I love their thongs super cute! That's mostly all I wear!!!! Thx ladies I'll see you soon I hope! Ladies this is the store for everything sexy read more

I was very disappointed with the service at this Soma. So much so that I will either shop at another Soma or not shop at any Soma. When a customer comes into a store and they are there for more than a few minutes it is customary for sales people to ask if they need help. I was very unimpressed by the lack of customer service here. When we finally were asked if we need help the sales people just kept doing what they were doing. One was counting cash at the register area and the other was hanging clothes. Neither were working with customers at the time. I looked around for a few more minutes and left. No need to go back here. :( read more