I am grateful to Shane and his staff for their knowledge and customer service. As a 60-year old…read morerecreational swimmer, they listened to my needs and provided several options to help me feel confident and empowered. I am back enjoying the water again! Thank you Simply Swimming!

Buying a swimsuit is never easy. As a short, mature woman (age, not behavior), I find it very…read moredifficult to find something that is both comfortable and attractive. We all have body image issues and they all come out to play when you put on a swimsuit. This store is aimed at the competitive swimmer but they have a wide range of attractive, comfortable suits for all ages. I was the only customer in the store. I had amazing service from the woman that assisted me. She pushed nothing but gently made suggestions. About 20 suits later I found the perfect suit for me. This is the second time I have purchased a suit here. All the suits are high quality and made to last. The prices are reasonable. I can't believe that I never cried or gave up. Having personal service made all the difference!

Excellent customer service! Richard, Gary and John are all extremely knowledgeable about bikes,…read morerunning and triathlons and took their time to answer all our questions. We never felt pressured to buy anything we weren't 100% sure about. This will definitely be our go to shop for all things bike and running related! Check it out- you won't regret it!

Play Tri Middleton is one of the first bike shops I stopped into upon moving to the Madison area,…read moreand I'm glad I did. In the past year I have had the guys (Collin, Gary, and Richard) work on 5 different bikes ranging from bike assembly and service to packing and shipping. They worked on everything from my early 1990s Bianchi Eros to my Argon 18 to my 2020 Lynsey GR pro. I often just drop by to have a chat with them about their thoughts on bicycles and triathlons. Beyond bikes my wife and I have gotten several pairs of running shoes (great selection and often sales up to 50% off) where Gary has talked us through what we should be looking for in comfort and fit. Hands down I would suggest this store to anyone in the market for a bike/shoes or getting their bike surfaced!

I stopped in Title Nine at Hilldale to check out the new spring clothes and the salesperson's dog…read morewas running loose in the store. I'm allergic to dogs and was really sad to see this as I won't be coming back to this store. It not universally positive to subject your customers to dogs during their shopping experience. I don't see people bringing in their cats, rabbits or other pets. It seems to be a dog owner thing to feel that their need to have their dog close usurps all.

Title Nine is a clothing store for active women. The branch at Hilldale is the newest of 14 from…read morethis California company. I've bought from their catalog for years, and was thrilled to see them open a shop in Madison. And after my first visit, it looks like they've done it right. The retail store has limited space, so this fall they've concentrated on their basic and cold weather items. The space is no-frills attractive, the layout more browsable than tightly organized. Staff were friendly and helpful, but didn't hover. The woman who waited on me showed up every so often to put my stuff in a fitting room and answer questions; other than that, she let me do my thing. Both clerks present that day knew the merchandise. This is not a cheap place to shop. A top may cost $50, a pair of pants or sweatshirt $75, and outerwear more like $100. What you get for that is a well-made item that's both functional and attractive, made for movement, and in many cases suitable for athletic, outdoor use. They're well-sewn, using technical fabrics and other synthetics, as well as some cotton and wool. They will also help you with items from the mail-order catalog, if you want to order something that's not in the store, or have a problem or return. I have been happy with 95% of what I've ordered from them for the past five years or so. Having the store is even better, because it takes out the guesswork.

Kohl's in Monona is convenient for those of us in Monona, McFarland and Madison's near east side…read moreneighborhood. While it's not as big as East or West it still offers a great selection with Kohl's low prices. The associates are friendly and helpful and checkout ten to be much quicker than at the larger stores They've also just added Sephora!

Mary from Platteville was so disrespectful to us and other customers shopping. When at check out,…read moreit's was unclean to go when checking out. We went in it the wrong line and we were yelled at. She was disrespectful to other customers as well, I can understand it was Black Friday but this is not ok. Kohl Madison West had lost a loyal customer.

This is more of a review of Marmot than of Fontana Sports. I bought my first Marmot down jacket…read morehere, and it lasted almost twenty years before the zipper broke. It kept me so warm and toasty in the brutal upper Midwest winters. I discovered the Marmot brand here in the 1990s. Back in the 1990s, Patagonia was not considered as "technical" and as bougie as Marmot and The North Face. Arcteryx either didn't exist or was an obscure brand almost thirty years ago. Now, Patagonia and Arcteryx are off-the-charts insanely priced. Marmot and The North Face are considered "value" brands. In any case, I still buy Marmot; it's better quality and far better value than Patagonia because: 1. Higher down fill power and 2. Higher down fill weight I recently bought a 700-fill down parka from Marmot with 220 grams of down for far less money than a 600-fill down parka with 150 grams of down from Patagonia. I was cold in the Patagonia parka, and it was horribly expensive. I had to return. I also bought coats from Eddie Bauer and from L.L. Bean. Nowhere nearly as warm as Marmot. The Marmot down parka that I recently bought is called the Montreaux Coat, and I've yet to find a warmer coat at such a great price point. It hits my knee, although it's supposed to hit my calf, so that's a bit misleading on their website. It's closer to parka length than coat length. I like that when the zipper broke after almost twenty years of owning my first Marmot down jacket, I called Marmot's Customer Service, they sent me a shipping label, and they said that they would gladly repair the zipper for me, for free. When they couldn't repair the zipper, they just sent me a new Marmot down jacket. So, I wore that complimentary replacement jacket for another ten years before finally buying the Montreaux coat this year almost thirty years after buying my first Marmot down jacket from Fontana Sports.

i still miss the west side store! Every day!!!!! Wonderful store! Ski tuning was wonderful!read more

This store is such a hidden gem. They have some amazing outdoor and athletic gear, which many times…read moreis only available online. They have a giant sales room with some amazing deals and a huge selection. We got some super comfortable sweaters and smart wool shirts for a great price. The staff is helpful and kind as well. Would highly recommend checking them out if you need some outdoor gear or are in the area

Always greeted with a smile! Great downtown store with a large selection of clothing, shoes, gifts…read moreetc. Even have Berks, sunscreen, trial maps. They got it all.

I've been a Lands' End customer since the early 1980s, and all these years later, I'm just as…read moresatisfied every time a package arrives. The quality has been consistently excellent, and the customer service has never given me a single reason to look elsewhere. Most recently, I bought winter coats for two of my grown kids. They both make their own money, yet somehow always end up wearing coats that barely survive the season. Lands' End had great deals, so I let them pick exactly what they wanted and now I know they'll be warm and dry all winter long. As always: zero issues. Period. Thanks, Lands' End, for taking care of my family for decades!

Received item as gift, I wasn't able to exchange it for correct size because the giver had removed…read morethe tags. I have the tags but not attached so I am stuck with an item that I cannot use. you have lost at least two customers because I consider that very poor customer service

Inside store: Great!…read more Outside store: It's an eyesore with overflowing trash! Management should take care that this doesn't happen any more.

I love that they have these 2 stores combined. I went to HomeGoods looking for some couch pillows…read moreand had success. They had a good selection and great prices. I always enjoy looking around HomeGoods and usually buy things I'm not there for. It can get overwhelming with the amount of stuff they have, especially when it's crowded. I recommend going during the weekday or odd hours. After shopping in HomeGoods it's nice to walk right into TJ Maxx. They have super cute clothes, it's always fun to check out the clearance section. I always look at the soap/lotion section as well. They usually have a great selection.

Visited Forever 21 today with my daughter. Staff was nowhere to be found. We literally could have…read morewalked out with an entire rack of clothes and aside from the alarm going off nobody would have noticed. They were all standing at the back desk laughing. There was one girl at the front desk who seemed to be the outcast of her group of employees. The clothing was in total disarray; half on the floor half hanging off hangers and just looked bad....Goodwill looks better than Forever 21 on this day. We did find some unmentionables to try in so we headed to the dressing room. Mistake # 5. This girl had her headphones on and looked as messed up as the store she was working in. We decided to forego the dressing room and on our way out decided to try to alert manager of the goings on in the store.... We'll have you ever asked high school children for their supervisor? Haha when we politely asked who was their super, the boy working there said " well we all have someone above us so what's your problem?" Finally he went to get a girl who was even younger than him and seriously not a supervisor. We asked if she would walk with us as we told her the happenings of our trip to the store. Without asking our names she just offered 10% off our next visit purchase. Ugh!!! I will continue to do my Forever 21 and Urban Outfitter shopping ONLINE!never again. I'll also be emailing corporate....I'm tired of this kind of customer "Disservice"

Forever 21 took over the very large space in West Towne Mall previously occupied by Steve and…read moreBarry's. Offering quite a bit of product, it's a bit cramped when there are lots of customers, but selection trumps navigation, especially considering it's a chain aimed at teens and young adults. Forever 21 offers tons of ultra-trendy clothing, jewelry, and shoes on the cheap. The really cheap. I've bought several pieces of jewelry there, with nothing ever coming in over $7. The quality is on par with the price - almost any chain I've gotten from there has busted a link - but since it's so inexpensive it's no big deal to fix it with a pair of pliers. On the flip side, there are plenty of pieces I've had for years that have held up just fine (earrings, mostly). I'd give this four stars if the service was a little better. There's almost always a monster line, despite having six registers, three on each side of the store - they just don't staff enough people to have them all open. Also, the cashiers often aren't good at (or perhaps don't have the authority to be good at) mediating customer service issues. For example, the last time I was there the girls in front of me decided they wanted to go look for something else halfway through their order being rung up. I stood there for literally ten minutes, then the girl decided she was not going to buy anything, and the order had to be voided. In the meantime, it would have been helpful if the cashier had rung the rest of the people in line up at the next register, but that might not have been possible (couldn't be logged into more than one station at a time, there might not have been a till in the other register(s), etc.). In any case, most people don't go to the mall expecting outstanding customer service, and the large selection and rock-bottom prices make up for other deficits.