Dr. Ho and his staff were phenomenal! It has been a while since I've been to such a great office…read morewhere the entire team was so welcoming and worked together to give me the best care possible. I loved that I was seen on time and proper Covid precautions were made at the door to make me feel very safe. Dr. Ho was very thorough during my visit and took the time to address all of my concerns. He provided great preventative care and offered different approaches for my treatment plan that were very realistic and attainable. He's extremely knowledgable so I know that I am in great hands. I also appreciated the great follow-up care that Dr. Ho and his staff provided. Tamika, his MA, is very sweet and super helpful whenever I need assistance with anything. I highly recommend Dr. Ho to all of my friends and family and am so glad I finally found a doctor that truly cares.

I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

Dr Chieng An Pang and his staffs are Nice and good help…read more The office is clean. Specially Susan. She is nice good heart help me foe appointment while I can t hear in phone. She will to text Message with me for book an appointment Thank you so much to Dr Chieng And His Staffs Wish you all the best

Great Doctor but it's really busy there. The waiting room is quiet though so maybe take a nap while…read moreyou wait.

This was our first visit. Office experience was good. Very pleased with the doctor- it is so good…read moreto be heard. Not just pleasant but also knowledgeable and helpful.

I probably should have waited before I wrote my initial review for Dr. Juste. This updated review…read moreis a result of the numerous problems I have had since my initial visit back in November of 2024. The problem stems with the doctor's office using incorrect billing codes when submitting claims to my insurance carrier. Same problem with the lab for the lab work to be done as requested by the doctor, the doctor's office manager submitted the lab work request with the wrong billing codes! A few months after my November visit, I noticed that the medical claims submitted by the doctor's office and the claims submitted by the lab were rejected by my insurance carrier. Eventually, I called and spoke with the office manager about the rejected medical claims and she told me they were having problems with getting claims processed because the doctor was trying to get his daughter -- who is also a licensed doctor -- involved in his practice, but that endeavor was causing problems with the insurance carrier. Something nonsensical like that. Anyway, since I was not being billed and I noticed that another attempt to get reimbursement from my insurance was being processed, I just let it go and wait to see what happens. Well, what happened is that claims from both the doctor's office and the lab were still rejected and not being paid! So, now I had to investigate into this mess -- and what a mess it was! Over a period of several weeks and spending a total of 3 hours on the telephone with my insurance carrier and another 4 hours with the lab's billing department I found out what the problem was. The doctor's office manager screwed-up and not only applied the wrong billing codes for the types of service requested when the claims were first submitted, the office manager kept using the same billing codes when resubmitting the claims! Well, to make a VERY long story short, I contacted the doctor's office and explained what the problem is and what needed to be done. After spending about 3 or 4 weeks of back-and-forth with the doctor's office manager and/or the doctor's PA, the lab, and the insurance carrier, plus complaints from the doctor's office manager and PA about having to fix the mess THEY created, the billing errors were eventually resolved! Both the visit with the doctor in November and the bills for the lab work the doctor ordered. What a mess! I will never go back there again! While I still think Dr. Juste is a good practitioner, his office staff is a mess. The staff gave me lots of run around, complained they had patients waiting to see the doctor so cannot help at the moment (I guess you're only a patient when you're physically present in the office) so will get to it later, they have to spend lots of time on the phone with the billing department (so what, I HAD too as well to get this resolved), the billing service the doctor uses to send bills to the insurance carrier probably messed-up, etc. My biggest complaint is that I had to spend a lot time getting this resolved! In fact, if anyone has a right to complain about spending time on this issue, it is me! I have had other practitioners that have had claims rejected which they take care of it themselves and do not involve me! If I had not gotten involved with this mess, it would have NEVER been properly resolved! Although I no longer recommend this practice; but neither do I not recommend this practice.

I recently transferred to this office from Altamed Medical Group in West Covina. I feel that I am…read morebeing neglected and office appointments are becoming almost impossible (2 months wait). My first visit was a Physical Check Up and it only took 3 weeks. Dr. Rosina Chen was very pleasant to talk to and carefully listens to everything. She got me several referrals along with an order for a complete blood work. I have a feeling my health will be perfect by the end of this year.

A physical is 170 and papers signed additional $35 for a…read moreoffice visit is insane! Morelia medical in El Monte does this for $50 total...

I've been with Dr. Tran for many years, and I normally don't spend time writing reviews. I recently…read morecame across her Yelp page while searching for her address and was genuinely surprised to see her rating drop. It felt very unfair, and I wanted to share my experience. It is always a pleasure to see Dr. Tran. She has consistently been patient, attentive, and respectful. I tend to have a lot of questions, and I usually do my own research before appointments because I know she is busy and other patients are waiting. That mutual respect goes both ways, and she has never made me feel rushed or dismissed. What I value most is how she explains my health issues. She takes the time to explain the underlying reasons, not just what to do or what not to do. That approach helps me truly understand the situation so I can make informed decisions. Many doctors simply give instructions without explaining the logic behind them, and with my personality, that often leads me to ignore advice I don't fully understand. Dr. Tran is different, and that makes a huge difference in my care. The staff has also been consistently helpful and professional. As long as you arrive on time, there is usually very little waiting. Good communication between a doctor and patient is extremely important, and Dr. Tran genuinely listens. I hope she continues practicing medicine the way she does and doesn't let unfair reviews discourage her.

Very dishonest and rude. This was our first visit to this office for my daughter's annual…read morepreventive checkup after she became an adult and could no longer see her pediatrician. The doctor rushed through the appointment, offered no explanation, and seemed more concerned about whether insurance would cover the bill than explaining the care being provided. She ordered a service that we were never properly informed about, and our insurance later refused to cover it because it's not part of a typical annual check-up. We spent nearly a year going back and forth trying to resolve the issue without success. In the end, I paid the $400 bill out of pocket just to put this frustrating experience behind us.

Dr. Peng is one of the best primary doctors I ever had. He's knowledgeable, professional, and…read moreattentive to your medical needs. Wait time is quite prompt or short, and the office staff is very helpful and friendly. The office environment is clean, modern and pleasant which is a definite bonus.

Very caring,kind and a good listener. Took his time to explore all options with me. Very clean…read moreoffice and nice office staff.

I started coming here because of Dr. Kwong. I was a patient of his when he was at the San Gabriel…read morelocation. I did have HMO when I switched over to Pathways & was able to see Dr. Kwong at this office. They don't take PPO, only HMO, unless you're an established patient & only updated/switched insurance. Dr. Kwong is the best! I've been seeing him for years. He's always willing to listen, patient, and caring. I've never felt like I was rushed or like he's in a hurry to leave and see other patients. He's always willing to help & quick with referrals & sending out prescriptions. I've never had any issue with that or staff. Michelle is amazing. I've been going through some health issues and she's my go to for whatever I need. If I need to get through to Dr. Kwong I always ask for her. Everyone is helpful and professional, but Michelle knows and has all my info on what I'm going through. Even after all those calls I've made....I've never had or felt like she was in a hurry to get my off the phone or like she didn't want to help. Jerry & Maya are also nice and helpful. Thank you all for being so nice, caring, and helpful.

Care here is excellent. The office staff is friendly and helpful. They do primary care and sports…read moremedicine. I never have to wait on the phone long when I call. The doctors take the time to answer all of your questions.

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.