Walked in, gave them my phone and explained the problem. They took a look at and had it fixed in 45…read moremins. Very affordable and prompt service is hard to find!

I have gone into this store twice and received exceptional service from two different people who…read morewere both extremely helpful and pleasant! I walked out of there with all my questions answered both times and they never charged me a dime! I will definitely go back when I am ready to purchase.

Amazing! Best selection of all TCG and Sports Cards! By far the best value and service in KC. Come…read morein for whatever you need, and you'll be greeted with warm welcomes and a wide variety of products at a very reasonable price! I cannot ask for anything more! Thank you for being located in KC, and especially close to me! Amazing!

The employees are actual SAINTS for the level of patience they exhibit with the younger customers…read more I will preface this by saying I know absolutely nothing about Pokémon or other collectible card games like Magic TG. What I can say is that there is tons of space in this place, with lots of tables set up for playing or trading cards. There's adults here playing Pokémon, and kids wandering around trading cards with each other and testing the employees' patience and knowledge at the sales counter. They seem to have a pretty good selection of stuff (but what do I know?) and in addition to the gaming cards they have sports cards and board games. My kids are very happy we stopped here. 5 stars because every single interaction I've watched between the employees and customers has been top notch.

I'm sick of your crap with inflating your already high prices on the spot. You just took the new…read moresteelbook for Tombstone and it was in my hand for $44.00 and then you inflated it to $70 at checkout. This is nonsense. You do this shit all the time and I am going to expose your dishonest and unscrupulous crap to everyone. You are not eBay. You treat your good customers like horse shit. I am about to stop shopping at your stores. I have been a VERY loyal person to your company and I spend major money at your location. This is NOT RIGHT. You never used to do this to people. And you know what? Every time you have been doing this you end up dropping the price again because this is a knee jerk bullshit reaction. This is not some rare item. You are as bad as a scalper on eBay. Dirty business.

Walk in...three employees behind the counter "welcome in" one says, I wave and make my way through…read morethe store. The place looks absolutely wrecked. Dirty floors, aisles full of merch laying on the ground, poorly organized shelves, stacks of comics on top of the long boxes...nearly unshoppable. I made a couple passes through the place, I tried to look at the glass cases up front but there was too much stuff piled on top of them to see into it. What prompted me to write the review however, is the conversation that I overheard between the employees. A young man, clearly a "manager" that was on his way out of the business for good was essentially telling the other two that despite his best efforts to get the powers that be to give one of them a shot at running the store, the decision has been made to bring someone else in that was being trained at another store...and that was the right decision. I have 16 years in retail, 9 of those years as a General Manager, and the way that store looked, no wonder they didn't want the next manager to learn from the person in charge there. I was in that store for nearly 20 minutes, aside from the greeting, I was never again acknowledged, despite being within earshot of their conversation for the last 7-10 minutes I was there. When I decided to make a purchase (something to resell, believe it or not I did find a deal at a vintage stock) I stood at the counter for appx 90 seconds waiting for one of them to get me outta there, which feels like an eternity when you're waiting to give a business money...I then asked "why is the store so dirty?" The response was "we've been really busy." I'm sorry, but I don't believe you couldn't find a few minutes during your shift to tidy up a bit...like maybe the last 20 minutes or so? Now for starters, i feel bad for whoever is paying that crew to literally do nothing...for days...because the way that store looked, it hadn't been properly walked or reset in days if not weeks. Additionally, I feel bad for whoever is coming into that situation to turn it around...looks like it's gunna be a month of 60 hour work weeks to get that one ready for Black Friday weekend. Finally, to the young man who wanted to get a shot at running the store but didn't even get the chance to talk to upper management about it...you didn't get a shot because you don't care about your store. You may not be the manager, but you also let it look like that. Talent evaluators and decision makers know who has the passion for running a business. It's the person cleaning the aisles, vacuuming the floors and creating nice displays for the shoppers to enjoy. It's the one person NOT standing behind the counter negatively portraying the ownership in earshot of a customer. It's the person offering to help the only customer in the store. Nothing is given without being earned...I'm sorry you had a poor mentor, but perhaps the next one will set a better example for you to learn from. I look forward to my next visit to see if there is any improvement.

I'm decluttering and decided to sell some books. Most of them were on sailing. The store is in…read moreKansas. They pay in part on resell potential. There evidently isn't much demand for books on sailing. I made about enough for a latte and danish. That said, they took the books off my hands so they didn't end up in the land fill.

Always a great and varied selection, very helpful staff, and can not bet the price on the booksread more

This is totally my home store. I live right down the street. They may not always be "on top of…read morethings" but they are nice people which counts a lot to me. As for those who had issues a couple years ago. The people you speak of are gone. And they no longer do midnight releases. It's 9pm release and they want you to be there at 8:30 to get your receipt stamped and what not.

Horrible customer service. Had to wait in parking lot for about two hours to get A HEADSET because…read morethey have a ton of issues. First off let me buy one they didn't have then the second magically took about twice as long to process. Money has been taken both times and not even returned but I still haven't got my headset.

Returned a wireless Xbox controller, used, two days later when it wasn't working correctly (out of…read morethe package) and they refunded all but the 5 dollar "insurance". With prices as high as theirs is for used equipment, I'll save the gas money, and just buy new. So much for trying to recycle and reduce waste. Staff is cold, and not paid enough to give fucks. Maybe take all that money you're making off of bunk used equipment, and pay your staff a few bucks more.. or your repair techs.

Odds are if you're looking at going to Game Stop, you already know what you expect out o the…read moreexperience. I am here to tell you that this location delivers. Want video games? They have them. They have a good stock and have never been out of anything when I've been in. (Granted, I am SO not one of those "wait outside the door the night before a big name game is released" type of guys.) Want to sell video games? They'll take them. Sure you don't get much FOR them, but that's typical. The staff is nerdy, but not aggressively so. In fact, non-aggressive is a good way to explain them altogether. They mention and inform me of all the special deals, but they don't harass me about them like other stores have. They don't try and get me to pre-order every single thing that's coming out. They keep me in the loop as to what is coming up but there are no hard sells. I appreciate that. Additionally, they are always handy with their opinions of which games are worth it and which aren't. So what's negative? Parking. I usually NEVER ding a review on parking, as I hate how car dependent we are here in KC. But it's just bad news here. Right off Westport Rd and Southwest Trafficway and sharing a strip with two incredibly popular restaurants, you can forget about street parking anywhere nearby and the tiny lot is always full. I generally park at Blockbuster across the street. Hopefully they never notice and tow me away. But regardless, the parking woes are not enough to dissuade me from choosing this Game Stop when I want to get my nerd on.

While I was at the mall I was blown away by this store! This place has more movies and DVDs than if…read morea blockbuster was still around! The best part is is that all the DVDs, CDs, blu-Ray and even some video games that are featured here are mostly in alphabetical order! I nearly spent about an hour and a half checking out the store and basically reconnecting with my childhood. Prices here are pretty fair as well. Plenty of people are here at the store as well shopping around for the same reasons. If you're definitely over 30, this is the store for you!

amazing selection of vinyls and CDs every time! i've been going here for years, and they never fail!read more

My daughter and I stopped at this record shop on our way home from Branson a few months ago…read more I was afraid that I wouldn't be able to find parking since it was in a busy area, but I was able to find a parking spot right in front of Josey, which was a huge plus. I didn't purchase anything but I looked around for a while and they had a great selection of used vinyl. They were all organized nicely as well. There were a couple records that I ALMOST bought but I took a breath and put them back, lol. The employees all seemed really nice as well. I would definitely go back to Josey Records if I'm in the KC area again.