I love this shop. I've been a regular for the past 5 years because I get such friendly service. It's not perfect, and there have been a couple of mistakes in the past, e.g. when my transmission didn't get the full service I'd requested, but if I've ever had a problem they sort it immediately and usually throw in a couple of extras or knock something off the cost. This was an unusual glitch for them as my bike has been perfectly looked after by them otherwise and after a good service it's like having a new bike again.
I'm not a top of the range cyclist, just a commuter and keen amateur. They definitely cater to more expert cyclists since they have their own time trialling team, but they also cater to average cyclists like me who tow kids and want to get wee ones off the a positive start with cycling enthusiasm. They added a wee Frog cycle jersey and water bottle as a freebie to my wee boy's first proper bike order. He was absolutely delighted with his posh cycle jersey.They did a saddle swap trial for me at no cost. They're friendly and approachable. There's no snobbery or pretence; if you want to ask any questions they will always do their best to find the answer. They even gave my wee one a sandwich when he was having a melt down due to low blood sugar! If that's not lovely service, I don't know what is. :) read more