You are probably reading this because you want to know if you can trust your baby in their hands. Take a few moments and read the bad reviews as that could be you in that situation. Just take No chances. Unlike most shops, this place does not offer any satisfaction guarantee work on their services as they refuse to fix any installation issues they caused. Why take a chance?
The Short Story: They give you an estimate, you both agree on, you bring your car to them. They will do their tint, they take your money and when they screw up, they take absolutely NO Responsibility for the bad work, and YOU have to pay them extra again to get it fixed! (With no guarantee that end results won't damage the window any further)
Whaaaaattttt?!?!?
Here is the long story: I was a returning customer after 10 years when i decided to trust my new car and another older car with them when i realized this shop is not what it used to be 10 years ago. We agreed on a price of $130 to tint both cars, 2 windows and a rear ( usually other shops do it for $99), total of 3 windows. Both of cara just after 4 days ended up with bubbles of air in them. Ok no problem, that can happen. When I took one them back for a fix for a rear windows tint bubble, i face their rudeness and unexplainable logic!
I was willing to work with them so we both can be happy but instead i they thrown this logic:
Quoting word by word by the owner "It is your fault! Because you paid less (exactly the price we agreed on) you can't expect good results!!!! If you want We can fix this if you pay the full retail price."
They give you a discount and lousy work! As if they are doing me a favor. Lets just leave it to that! Thats the people you will deal with, they agree on a price and will not deliver expected results. After 10min of discussion and hearing their mambo jambo of how their incompetency and lack of basic skills ruined my car I got yelled at and that's where i knew i had to cut my losses and leave their store before my day got ruined as well any further. Pay us another $20 and we fix it they said. I said, $20 in nothing for me but i will not pay any cents extra to fix your wrong doings, and remember I trusted my car to be tinted professionally, otherwise i could go buy it on ebay and do it myself i wanted a ruined bubbly tints, I will never return here again, nor refer any family and friends. You gave me 2 cars with ruined windows and take no responsibility to fix them.
Yelp readers: If You get your cars tinted once in lifetime, do your research and get it done somewhere else where they can provide you excellent service. Not here!
And if you are owner of the store and reading this, shame on you for treating an old customer like this.
That's all i can say, i'm filing a complaint with BBB BETTER BUSINESS BUERU as well before i find another reliable place to redo my tints and get it over with.
P.S: While I was there, another customer was complaining of their bad job done on his classic car. read more