I see Micah for Brazilian waxes every 4-5 weeks and she is amazing. I always feel comfortable and…read moreshe does a great job. I've been here for 2 years and after reading in particular the poor reviews... felt the need to share my experiences. This studio is such a comfortable and safe place. They have complimentary drinks and have comfortable seating when waiting. The rooms are nice and clean with a comfortable bed. Especially if you are getting more than one area waxed. All of the staff are welcoming, considerate of your needs, and polite. Concerning the negative reviews, no I have never been offered incentive to leave a good review. They let you look and give you a mirror to check if there are any hairs left on your body. If you see some speak up. I had a time, not with Micah, where I saw some hair and the esthetician was more than happy to wax that area. Pain? Seriously, it's a wax and they do hurt. Everyone's pain tolerance is different but they are in no control over your pain. Overall, I recommended this studio to many of my friends who have told me that they thoroughly enjoyed their experience. Not everyone's experience is the same, but I couldn't be happier with this studio and Micah.

I would be very cautious about purchasing any promotional packages from this place. Unfortunately,…read morethey have not been able to keep their records straight. I asked several times and was told that the promotion I purchased did not have an expiration date. However, when I went to claim my third wax, they could not find my records. This experience was very disappointing, and unfortunately, it left me feeling that I could not trust the business to honor what I had been told.

I've had multiple facials, by multiple people here and I can honestly say they are top notch! Every…read moretime I walk in this spa I'm greeted with a smile and feel appreciated for being there. They take there time, explain what they're doing and create the most relaxing atmosphere! I've started scheduling one every other month! They also carry products in house so I was able to talk through ingredients and what would be best for my skin!! Definitely worth the money.

I was very excited for my treatment at Bloom and Branch Spa up until I met the aesthetician that…read moregreeted me, Emmy. I booked a " 60min customized facial. " LOL Let me start this review off by saying that one's experience and spa, at any point... Should never feel rushed or make one on edge. It is taking me a long time to post this review, because I like to believe the best in people. I want to think that she was having a bad day... But I feel an obligation to let clients know what they're getting into. NOTE: I was going to send this in an email to the former owner, Lisa but unfortunately the spa is *SHOCKINGLY* under new ownership now. (I visited the salon on my last trip to TN last July.) Emmy started the facial at 12:48 and ended the facial at 1:22. I'm not great at time management, but I could tell she was rushing, and she cut it short. I asked Emmy if she did the micro dermabrasion near my milia's on my eyes and she said no I'm not gonna put scrub on your eyes. I understand the eye area is delicate. I have worked in several high and spas in resorts. These milia's were big enough to get to safely- I only made the appointment because I was told him I saw that the aesthetician would take care of them. Upon getting into the treatment room, after I laid down onto the bed and was greeted with a knock maybe 10 seconds after getting undressed- I felt rushed, pressured and uneasy. I just washed my hair, and when she started putting stuff in my face, I asked if she had a headband or towel to keep it out of my hair. Not only did she not have a headband in the room - when I requested one she said, "I think I have one out there.." (with the pregnant pause and subtext of "but I'm not going to go the extra mile." (When anyone who has gotten a facial or done one properly knows the hair must be out of a client's face.) My response: "Oh if it's far no worries..." She never got the headband and continued with her "facial." Emmy immediately told me she couldn't do a scalp massage and a hand massage (or she'd run out of time,) and I said "okay, great as long as you can do the extractions!" Emmy didn't explain at all what she was putting on my face while she was doing it there was no communication it was completely uncomfortable.. nor did she ask if I had any sensitivities or allergies. RED FLAG. Nor did she ask if I wanted oil in my hair for the scalp massage I asked Emmy to get rid of the milias on my cheeks initially, but upon leaving on my way out at the front on, (in the reception area because I noticed she either forgot or ignored my comment and my right cheek had redness and heavy irritation due to her poking at the milias and not finishing.) When I asked about the milias she avoided completely and the two she picked at..note: this was in the reception area she said "THAT'S TINY and I have another client.. so I have to go." Her response in the most uninterested/unprofessional and catty tone. I was shocked at the unprofessionalism I was given, not only because of my experience, working in spas and going to many ... But also because there were other clients and the reception area, as well as the (obviously nice but learning,) brand new receptionist. If I was the owner or manager at this establishment, I would be absolutely mortified. I was embarrassed on behalf of the owner because it's a really cute place. I'm leaving the review now because I'm back in Tennessee and I still have hyperpigmentation from where she picked at my milias

Molly is fantastic! Her studio is inviting. Molly has a very welcoming presence. This was my first…read morevisit and I've already made a return appointment. Molly made me feel very comfortable and I was out within 20 minutes. Location is easy to find. 5 stars all around! Support our local businesses!!!

Sugar Baby is awesome. Molly did my first sugar waxing Brazilian a couple weeks so I had to come…read moreback. Molly is so nice was amazing throughout the whole process from checking on you to maintaining a conversation with you and answering any questions you have. I highly recommend you come here even if you're hesitant to get it done, just do it, you will not have any regrets coming here because she made so nice and easy. Thanks Molly

This tucked away little gem was a great find! I was able to make my appointment online (with the…read moreoption of text or email reminders). I was serviced by Mary who was warm & a great waxer. After I left, I immediately recommended the place via text. The hostess wasn't as welcoming/warm when I first came in, asking only my name. No greeting, or even a "are you new?, how'd you find us" question.. It was my first time there, so I anticipated that I would have a salon welcome & intro schpiel. As my first human touch point for the salon, she was a high contrast from the technician that provided service. I was a little early for my appointment (5-10min) due to their warning in the fine print that if you're more than 7min late you may forfeit your appointment (maybe w/financial penalty, but read your appointment notes to confirm this bit). 7 felt like an odd number, but eh, I was willing to give the salon a try. Mary provided wonderful service! She is highly proficient and efficient! AKA: She was fast with removal (which, when it's coming out at the root -- that's what we love!), did any necessary clean up and had lots of extras to help through the process (for example she spoke about caring for the skin beneath the hair, which some don't really address). Her work was excellent. Did I mention she was quick? Lol. The price was well worth the service & I will definitely be back.

Got my first under arm wax this morning. I was a little nervous at first, but the young lady talked…read moreme through the quick (almost painless) process. Everyone is so friendly. REALLY CLEAN ALSO!!!!! Nice relaxing music.

I rarely get my brows waxed (DIY-er over here), but every once in a while I need to go in for a…read moregood clean up (when I say a while, it's been like...3 years since my last wax!) Darrian was my esthetician and she was fantastic. She explained everything she would do before, and then explained it again as it was happening. It was a great experience and I would HIGHLY recommend her! I left with my brows feeling the best they've been in a long time. Thank you Darrian!

I came in and said I don't not like much taken off.. I like them full. She said she…read moreunderstood.APPARENTLY SHE DID NOT. She took so much of my eyebrows off. Poor customer service, listen to clients

I reached out to Brow and Skin Co to make an appt for my friend who had recently lost her husband…read moreand dog and is in a really bad place. We had planned a girls day of shopping, nails, lunch and brows. Sheron was super sweet and communicative with scheduling the appt. We arrived a bit early and I texted Sheron to let her know. She greeted us at the door and escorted us in the room which was gorgeous. Very calm and soothing with plants, beautiful decor, calm music and it smelled great. It felt as we knew Sheron! We talked about getting older, music, spa things, products, etc. It was like hanging with a friend who does your brows. She did explain what she was doing with my friend and addressed her concerns and answered questions. I LOVED the result of the brow tint and wax and thought she did a beautiful job, I will be back for Sheron to do mine! This was my friend's first time with tint/wax so I'm still waiting to hear if she will keep it up. Thank you Sheron for a great start to our day and for being so kind and professional.

It's not easy to find someone in the brow department. Brow and Skin Co. offers Wonderful work…read moreshaping beautifully defined, natural looking eyebrows. Greats studio, clean, private, excellent decorum. Will return!

I remember getting my first Cool & Brilliant facial here. The employees were just amazing. Nicole…read morebrought me in and Olivia did my facial and it was her birthday. My face looked amazing and I have had another one since in Boston and it just wasn't the same. I am thinking of flying down to Tennessee just to go here.

Soon as you walk in to Franklin Skin & Laser, you feel welcomed. Everyone is very professional and…read more on time with their services. I have been seeing Carmen for my injectables! I recently had the smooth threads for a little lifting,, each day I feel like I look younger and younger! If you're up for looking great and feeling your best, Franklin Skin & Laser. Love them ALL

I called ahead and went in for a gel manicure with French tips. They came out beautifully and the…read moreservice was great!

Love this place! They do incredible nail art for kids and adults. Exceptional customer service and…read morea beautiful, clean environment

I found this gem of a place while on a hunt for someone to thread my eyebrows. This was my first…read moretime experiencing threading and this place did an amazing job. No more eyebrow waxing for me..... Threading is the way to go.. She took her time with me and explained what the benefits are and gave me a heads up on her movements. My eyebrows look awesome!!!!

I went in today, for lip and chin threading ($18). While doing that, the technician said "let me…read morejust get the sides right here". I think that she's just getting a couple of hairs. But keeps threading my jawline. I'm really sensitive so I say "okay, that's enough". Imagine my surprise, when the total was $50! $32 more than I expected. I told her that she didn't ask to upsell me, she just started threading further. She said that it was done now, and I'd know for next time. There definitely won't be a next time.