I have never written a negative review in my life and simply put this review is the result of the way I was spoken to and hung up on mid conversation by the manager Donna at this salon. The call left me in tears as I've never experienced something like that.
I've been getting Brazilian blowouts for years and decided to book one at Hunter Paige as they had a lot of free openings. The service was listed as the original "Brazilian Blowout" on their website. At the start of my appointment, my stylist flippantly mentioned how great it was that the new formula no longer had formaldehyde -- I hadn't heard of this before so when I asked if it would have the same effect, I was assured it would. It did not. What she put on my hair was the "Brazilian Blowout Free"treatment, which is a completely different product and without formaldehyde the end result is extremely different. After one wash, my hair looked completely untreated.
When I called to address this, manager Donna hung up on me mid-conversation and told me 'no one else has complained, therefore your complaint is invalid.' She had no intention of hearing me out and every intention of dismissing me and being defensive. I followed up with a detailed email outlining my concerns and have received no reply. I later had the original Brazilian Blowout done at another salon, where my stylist confirmed the two formulas are entirely different treatments with different results -- and that the free formula has received many complaints.
The Brazilian Blowout company's own website confirms these are two different products requiring separate certifications. The free formula was only introduced to the market in early 2025, yet I was told by Donna that they had been using it for 5 years ( which would be impossible)-- but I guess that was her way of saying they don't need to inform clients that they are going to provide a different service than the one they have listed on their website. Both the stylist and manager at Hunter Paige appear to lack the basic product education that should be required before performing and representing this treatment to clients.
The photo difference speaks for itself. At the end of the day, they misrepresented and misled me on the product they were offering, and when asked a basic question about it, they were simply incorrect. It took me about 10 minutes of research to disprove every single argument they made to me. I deserved accurate information before my appointment, or at the very least an honest answer when I asked directly in the chair, not a bait and switch, a dismissive hang up, and silence.
Although this review is specific to the Brazilian blowout treatment, I would not recommend this salon for anything based on the customer service I experienced from the manager. At the end of the day being kind and respectful costs absolutely nothing and would have gone a long way even if a refund wasn't possible. After talking with others who have been to the salon I know I'm not the only one who feels this way about the management. read more