I had an appointment with Brandi on Wednesday and I can't say enough about how good my experience was! Her assistant is incredible too! I absolutely love my hair! They knew I was in a bit of a time crunch and they were very mindful of that and had me on my way exactly when I needed to be. Even my husband commented on how good it looked which most of the time he doesn't even realize I've been to a hair appt. Everyone at the salon is so welcoming and the service is next level! read more

The salon has an awesome selection of hair care products! Specifically Kerastase. They are polite and friendly and organized. Their website is great because they do a personality style match for you and help you determine which stylist might be a good fit. read more

Morgan is the best!! She not only made me feel comfortable but also had the best vision for my hair! Love that she new what I needed without me knowing. read more

Kathleen was absolutely amazing with helping me revamp my hair! I am very satisfied with my results and received so many compliments on the color. Booking my first appointment was super easy and the length of appointment was about normal. Would highly recommend booking with Kathleen! read more

Let's start with this: when I walked out after my appointment, I was thrilled and so happy with the result! Angie did an amazing job! For the rest, start to finish... Background: I had been with my last hair girl for about 2.5 years. Love her, but my last few appointments just wasn't super stoked with the results, so decided to try somewhere and someone, new. I must have searched online for weeks, researching salons near me, then narrowing it down to stylists whose work I liked and felt was a representation of something for me. Finally landed on Spitfire, and after another few days of searching all the stylists Insta pages, I decided Angie was my girl. I felt so happy in my choice and was pumped for my appointment. Calling to make the appointment: no appointments around the time I wanted (weekend), which I was totally cool with. I ended up taking a PTO day just for this appointment, because I knew in my heart of hearts it was worth it and she would make me happier with my head. Appointment scheduled, and then I'm asked for a $100 deposit on the appointment. Not thrilled, but fine. I give my credit card information. The receptionist asks for the expiration date. I told her May of 20xx. She asks for the exact date. I again stated, May of 20xx, they don't give the date of the month on the card. She said (and I wish I were joking), "no, what number is May? I don't do well with that stuff." This absolutely should have been my warning to stay away, but it was a Monday morning I was calling so I chucked it up to that. "May is the 5th month of the year" I told her. The appointment: got there at 1:45pm, my appointment was at 2pm. I beat the stylist there, no probs... I was early, after all. 2 other girls walk in after me for appointments. They are both asked if they want anything to drink, water, coffee, tea, wine. I was asked nothing. Angie arrives and I get in the chair. She's super sweet! Asks what I'm looking for today, as a first time appointment and we need to get to know one another. To start I gave her the backstory of not being super thrilled with my last girl and the reasons why. Then showed her a few pictures of the direction I wanted my hair to go. Her demeanor changes. She said she needed to think it through (as my hair was light and my old stylist took it dark and I wanted to be a little brighter again). Again, understandable and I'm glad she is being thoughtful as it's a head of hair, not makeup you can rinse off. She comes back about 5 minutes later with the owner of the salon and tells me she "doesn't think she can help me today." Now I'm alert. What? I took a PTO for this appointment, and all I want is my grey covered up and a few highlights so I'm not totally brunette. The owner continues and states that based on my attitude they do not believe I will walk out of the salon happy, so they can't help me. At this point, I get a little fiery, as I have been waiting for this hair appointment for 13 weeks and NEEDED to walk out feeling better about my head. Finally the owner asks to look at the pictures I am thinking I want. I show her. She said it was very doable and an ashy blonde that is not a problem. I'm a little nervous now as their attitude to essentially throw me out because I expressed what I was looking for (and what I was not looking for, based on last stylist). You have to tell new hair people everything as it is a trusting role. That said, I took the day and already paid the $100 so clearly staying. She does my hair, and rocks it! I cannot tell you how beyond thrilled I am with my hair. Seriously wow! The ashy highlights were perfectly blended, my grey was covered fabulously. She styled it exactly as I asked. Leaving the appointment: after I paid and got in my car I realized they didn't ask me the one thing every salon in America asks after you pay - would you like to make your next appointment? So I gave a quick call back to schedule my next appointment as I was hoping to see Angie again. They answered, I explained I just left and didn't schedule my next appointment and would like to. I was told "Angie has nothing for what you'd like done." I never explained what I wanted done, which is important, as I don't get new color every time. I noted that and said I would be happy to come earlier or wait an extra few weeks. No breath on her end... "she has nothing for you." Noted. The comical part of this review is they wanted to turn me away because I wasn't going to be happy with the result. I was thrilled with the result, but beyond un-thrilled with the customer service and kindness you get from most salons, especially when establishing a new relationship. She did a fantastic job, but never would I ever recommend this place. I felt small, unwanted, and turned away. read more

I have been seeing Stacy at the Spitfire Salon in Cool Springs for nearly five years! We alternate between full and partial foils with each appointment, which has given me the consistency and colour I desire. Stacy takes her time and is meticulously detailed throughout each service. I never feel rushed out, unless it's due to my own schedule! Stacy coaches and educates her assistants as part of her associate program; it's evident how passionate she is about hair care, colour, and products. I have gotten to know most of the stylists at Spitfire Salon the past five years while sitting in Stacy's chair. They are all wonderful, kind, and incredibly talented individuals! Stacy's team offers beverages and snacks during each appointment, and the music is always rocking! I highly recommend Stacy and her team at the Spitfire Salon for all your hair care needs! read more

Upon walking into this salon Trichelle was very helpful and accommodating. Leilani helped me retone my hair and correct my bangs from a previous salon job that I had absolutely hated. She made my tones in my hair so much prettier and even looking. She was so sweet and kind. The vibes in the salon were upbeat and friendly and I will definitely be back ! Highly recommend !!! I'm a much happier 38 week pregnant lady after leaving this salon vs my previous salon. Thank goodness for stylist & staff that are such angels. Thanks again ! read more

A warm, welcoming environment with friendly, knowledgeable staff who were able to perfectly deliver on my daughter's vision for her hair.

Mel and Leilani are absolutely amazing!!! I go once a week for a blowout!!!! They are great!!! And everyone is so sweet!!!

I had my hair colored today by Leilani. She was wonderful. My hair looks and feels great. Thank you for making my morning.

They literally fried my hair. It fell out in 2-4 inch sections. I overheard the stylist ask the lady who washed my hair if she used bleach recovery and the lady said no. My stylist just kept on blow drying nonetheless. I should have asked. My new stylist had been trying to repair my hair fir 6 months now and it still isn't ready to color again. Obviously would not recommend them for blonde coloring at all. They also weren't very good at styling. read more

I have been wanting to experience this salon for quite some time now but however when my friend went in for her appointment it was a HORRIBLE experience! She was traumatized by the amount of disrespect she was subjected to by the staff. Not only did the stylist fry her hair to the point of no return but she said the owner of the salon (stacy) dismissed her when she expressed her concerns. I think I will just take my business else where after hearing the experience of my friend. Save your money!!!! read more

I asked the stylist to keep my hair as long as possible but add face framing and the majority of my hair at my face is up to my eyes now. It looks so bad and is in no way face framing. It is going to take forever to grow out. I look like I have middle bangs. Sadly I will not be going back. read more

I cannot day enough great things about this salon. Great atmosphere and although I've been loyal to one stylist, it seems everyone there on their staff does incredible work! read more

SO GOOOOOD. I made an appointment with Erin last week on a whim- I usually go to a different salon but they didn't have an appointment available so I just googled other salons in the area.... SO glad I did because everything was great!!!!! The salon itself is super cute, clean, trendy, professional and the other girl that was there seemed friendly. Erin was totally awesome- she cut my hair exactly the way I wanted it and she was fun to talk to the whole time! I'll be going back for sure. Go see Erin! :) read more

I absolutely loved my cut.The stylist was wonderful.I recommend this place.She had a great personality.I was treated with respect.She said tell me if you don't like something your not going to hurt my feelings.I just want to know if anything is wrong.Dont be afraid to speak up.Boy I really like that ! read more

I had a cut and color with Gunnar and it was incredible!!! Service, professionalism, and results were amazing! Highly recommend Gunnar and Spitfire!!! read more

Awesome service!!! Referred by a friend but with little time before going on vacation, they were able to fit me in. I got color, highlights and cut by Ashley DeLozier and I love love love my hair. Thank you so much my hair looks amazing!!! read more

I love coming to this salon. The ladies are all extremely friendly and the overall vibe is a lot of fun. Ashley DeLoizer is awesome with blondes and would highly recommend her to anyone who is looking for a great colorist. read more

I liked the ambiance. It was a cute, relaxed environment. Plenty of parking. The interior was really charming. There was someone at the front desk who promptly greeted me and asked me if I wanted a beverage. They have Redken chemistry conditioning treatment which not all hair salons use (and it's awesome!). Also, I liked that I was able to make an appointment online. The overall experience was good. It didn't take too long but didn't feel rushed. My haircut was alright. They don't take American Express but not a big deal. I think I would give this place another chance but a 3.5 stars is about where it's at for me. The price was fair. For the haircut, blow dry and deep conditioning, I think it was around $60 (not quite sure because I bought a product) but I probably would just rather pay more for a better haircut but it was alright. Not bad, just kind of average. read more

Best haircut I've ever had. Not kidding. Ashley DeLozier is amazing! My hair is on the thicker side (not to mention it was super long) so I was expecting a pretty lengthy appointment. Don't get me wrong, she took her time and was very detail oriented, but I was done a lot faster than expected! I got a few inches taken off my hair, added TONS of layers, and did a caramel balayage for the fall. My hair looks so healthy and straight from a pintest page. And prices are more than fair! If you want your hair better than expected, go visit Ashley! If I could give this more than 5 stars I would! I will definitely be a regular client here! read more

Best service, wonderful final results and fair prices. I've been seeing Stacy at Spitfire for 8 years and receive so many compliments on my hair. She's amazing as is her salon and associates. Highly recommend! read more

Went in to get my daughter a trim. She has textured hair and I know many stylists don't have experience with it so we're cautious. Went in and asked if they were comfortable curing her hair. We waited a bit of style for the teen with a slanted bob that would poof with the curly hair. They said absolutely! I should have seen the red flag when they started straightening her hair to cut it. That means they don't know how to do curly hair whether textured or not. After straightening, the stylist looked to the owner because she was scared to cut the hair because we were going from pass the shoulders to a bob and my daughter wasn't too pleased with it but it was to make maintenance easier. The owner cut the hair with no slant as requested. Because of the wash and need to straighten before they trusted themselves to cut, it took nearly 3 hours and we were there past closing. I saw them hand many first time customers little bags and coupons but we weren't offered any. As soon as we washed it, my daughters cut ended up looking like Dora. We had to go even shorter to fix their mess. Not happy! read more

Probably the worst haircut I've had in many years. Didn't start out well when I showed up 15 minutes early as prescribed and was kept waiting. After 10 minutes I finally asked the receptionist, who had been ignoring me, how much longer the wait would be. About that time, my stylist came rushing to the front and said she was ready. She then immediately began telling me how she had just done a color that had gone bad and had to redo it, and that's why she was late getting to me. She then launched into a tirade about how long a day it had been and how stressed she was. She knew I was in for a camo color, which I again told her... She then asked me what color I wanted. Um...it's a camo...I want my color...to get rid of some gray. I told her what I wanted. As she started cutting, she asked me how I parted my hair. I told her that I didn't part my hair. It's long, and I just pull it back. She then said to me "well, I'm just going to part it in the middle then". That's how she cut it, and it hasn't laid right since. She also didn't blend my sideburns. As for the color, she put it in and told me she was going to let it sit for 10 minutes while she tended to trying to fix her other color that had gone bad. She left me for about four minutes. She told me she had been doing this for many years, but it sure didn't seem that way. I really liked my hair until I went to the salon. Now I'm looking for someone who can repair what she messed up. read more

This is the best salon I've found in the Cool Springs area. TIP: Ask for Ashley Ryan! I stopped in here on a whim about a year ago needing a quick haircut and she gave me such great treatment I've become a regular client. Ashley took my hair from almost black to a gorgeous blonde without any damage to my hair whatsoever. If you're looking for a salon with a great chill vibe this is the spot. read more

Great service and the best blowout in Nashville. Just make sure they are open before you head there or make an appointment. Everyone is very nice. read more

I had an appointment at this salon for 12:30pm; I received a call indicating the stylist was 15 minutes behind schedule and that I should arrive at 12:45. I arrived promptly at 12:45 and was told it would still be a few minutes. At 1pm I asked how much longer until the stylist would be ready and was told another 15-20 minutes. I could not wait any longer because of other appointments. I will never use this salon as they do not value clients or clients time. read more

I first had a service here 2 years ago. I wish I could remember her name but the lady on the phone told me they've switched to a new system and so I can't find out who she was. She was great she was a tall thin 20 something with short blonde hair. She was one of their lower stylists and she cut my hair in the more private area of the salon. This girl was sweet gave me great service AND I still rbrr that I had left my hair clip at her area and she ran down the street and chased down our car to return my hair clip. Last week i requested to be cut in that same closed off area. The lady on the phone told me only herself and another girl who is a lower level stylist cuts hair at the chairs located in the private area. So since I didn't have the girl I had before I assume the first stylist no longer works there. So on April 7 2017 at 6:15 pm I had an appt at this salon. I usually go to elan but since getting my haircut at spitfire with a beginner stylist would be about $40 cheaper I decided to try it again. The day of the appt the girl calls me from the salon asking if I can come earlier. I say no I can't. As I arrive on time the girl sitting at the desk (brown hair, maybe blue eyes, mid 20's, tall, hair done in a half top knot) Brings me to the back and as I'm taking off my jacket she just silently watches me. So I ask her "will you be washing my hair?" As in I've been places before where the lower stylists do the hair washing so since she hasn't really said much I'm assuming she is just there to do the washing. She says "sure, I can wash your hair" Than she finally asks me what I would like to have done and I realize OK, so this is the stylist. no one but her and another girl are in the salon. No more clients or employees. The second girl in the salon was shorter with highlighted hair and she was sitting in the bench talking to the stylist when I arrived and while I was getting my hair done it sounded like she was doing cleaning. This girl who cut my hair was nice enough and the haircut was nice. I will not fault her for the work done. I'm trying to be as fair as possible to this salon because from my experience 2 years ago and the number of positive reviews on google and yelp tell me this salon must usually be awesome. This is why I thought long and hard and debated with myself before writing this review. But everything she did to my hair minus the cut left me really angry. She proceeded to blowdry my hair after having spent zero time brushing it. She sectioned my hair off and as she started drying the lowest section I could hear and feel my hair being ripped off. I visibly winced and moved my head toward her a few times hoping shed notice? My hair is dry and frizzy and I figured since she's sectioned my hair smaller toward the bottom it won't hurt once she gets further up. Nope. Ladies, to give you an idea, she had to turn off the blowdryer multiple times to detangler my hair because she was not able to blow dry it without the comb getting stuck. To give you a better idea: multiple times SHE WOULD NOT GIVE A BOTHER TO PUT DOWN HER BLOWDRYER, meaning she held the dryer in one hand and used a comb in the other to try and untangle my hair without holding it mid length so as not to jerk my head. I was shocked and my fault is very much so there because I didn't say a word. In my own defense, I was confused. I've had my hair cut in China town type areas and I've never even there had someone detangle or comb my hair without grasping it mid length so not to jerk the clients head. Nor have I ever had a stylist blow dry my hair and have to shut off the dryer this many times to untangle my hair. I thought the order was comb first, than blow dry? I mean go watch YouTube videos even. As she finished I was praying the other girl would cash me out so I wouldn't have to leave a tip but of course the stylist cashed me out and I left her a $5 tip on a $44 cut. I debated with myself whether to write this review because I figured this girl lives in the area, I'll maybe run in to her again. Awkward situation since I have nothing good to say. But as soon as I got in my car I saw her and the other girl lock the door and hop in their car,their louis vuitton bags in tow, where they had another friend waiting. Not even 30 seconds had passed. These girls were in a super hurry. As soon as I sat down my husband as usual asks me how it went. I said "it was the worst hair cut of my life. Let's just go please" My husband updated me that the other girl kept coming out of the salon during my service, moving her car, getting impatient. My husband kept urging me to call the owner and complain and at least get the tip back! But I didn't want to cause a scene and problems for the girl since I really have nothing good to say. But I finally decided to write this as a word of caution for all visiting the salon: do not go when the owner is not present, do not go right before closing. read more

I'm so glad that I found Ashley Ryan after moving to Franklin! She is so friendly and has done a great job with my hair! I'm one of those that has a general idea of what I want but puts all my trust into the stylist to make it look good... and she does every time! The overall salon atmosphere is really warm and inviting. I highly recommend coming here! read more

I asked for dark brown hair and chose the color based from swatches and ended up with BLACK hair that had a blue tone! As soon as I got home and saw my hair in different lighting, I called the salon and was spoken to in a very rude manner; I was told it would just "wash out." After washing my hair a few times (even using Dawn dish soap), my hair was still black. I called to get it fixed, and at first they had "no time available" and argued with me about the color of my hair, then after realizing I was not going to back down, they said they could squeeze me in the following day. However, the only way to make my hair brunette would be to use bleach which would have obviously damaged my hair (and the stylist agreed). There is a Pravanna product called color extractor that will remove color with no damage, but they do not use that/did not offer to go purchase a bottle to fix my hair. So, I ended up going to a different salon to get my hair fixed. $100 purely wasted! Do not go to this salon! read more

If you are looking for a great salon in Cool Springs, you should try Spitfire Salon! I am a cut, color and blow out client of the owner, Stacy, and I am here to tell you, I am a highly satisfied customer! I am most impressed with and I value and appreciate the ongoing training she works hard to provide for herself and her employees. When I started going to her two years ago, I was used to getting my hair colored using balayge and although she had little training in this technique, Stacy has worked hard to seek out training and has grown her skills tenfold! Thanks to Stacy learning this skilled technique, my hair is low maintenance, has a gorgeous healthy finish, and is more natural and flattering! I have also had the opportunity to get both a haircut and color with an associate stylist at the salon. The associate was being "tested" by the very talented, Stacy while she was providing my services. Stacy mentored the associate giving her valuable tips and sharing her own experiences. She was great at nurturing the associate through the process and I enjoyed seeing the extra training, development and preparation that was being provided! You won't be disappointed at Spitfire as this salon is cultivating experienced stylists who have a passion for growing their talents and for always learning new things! read more

Excellent service. I got my hair done by Stacey . I have never experience a blow out before. It was awesome what a single sitting of blow out can do to your hair. I am all ready for my party with a new look without cutting my hair. I would highly recommend this place before for a new look before any special events or a photo shoot session. read more