When we first met with Dr. Gollogly it was a brief and slightly cold meeting, but he seemed to know exactly what to do and was confident on how to correct my husbands lower back pain of 15+ years. Dr. Gollogly suggested an endoscopic approach and we scheduled the surgery for 9.4.2018. We volunteered to get another MRI done (as the one we provided was a year old) to make sure the doctor had the best information - we had that MRI done about 2 weeks prior to the surgery date. Dr. Gollogly looked at the MRI just the day before the surgery because we called and pushed for an update on it. With him looking at it, he changed the surgery to a microscopic surgery the day of the surgery so the cost was a question now but nonetheless, we went through with it and for the first week were thrilled we did it as the pain he had been experiencing was almost completely gone.
We went in for our first post op appointment and the doctor didn't even look at the incision on my husbands back or do any kind of physical examination which we thought was odd. We left with the doctor saying everything "looked fine" and to keep him posted if any pain occurred.
On 9.10 we notified Dr. Gollogly that my husband was getting a lot of nerve pain down his leg whenever he moved. We were told that was normal and he sent us a video about Dysesthesia after microscopic surgery. We accepted this response and moved along with assurances that it would go away in about a week. It never went away, in fact it got much much worse.
We repeatedly reached out to Dr. Gollogly and his assistant Brandi, only to be met with either complete dismissal/ignoring calls and messages, or a cold response that someone will call us back for an appointment. This went on for two months.
Finally in November 2018, after several complaints of severe pain and a request for a cortisone shot, the doctor agreed to provide a steroid pack. This was taken starting on 12.4.2018 and provided very mild relief, for about one day. We again requested the cortisone shot to try and alleviate this pain and were again told by the doctor his assistant, Brandi, would schedule something.
The pain has gotten so bad that he cannot walk right, or bend over, or even sleep without constant pain waking him. This new pain is almost worse than what he had before the surgery and we cannot get any information from Dr. Gollogly or Brandi - not even a return call or taking our call when we try to reach out. We are constantly ignored.
Weeks had gone by and still no one contacted us about an appointment so we went around Brandi and scheduled one ourselves, with a different assistant in that office. We were thrilled we got one on 1.14.2019 for the cortisone shot. My husband went in that day to get the shot, paid his copay, and was told by Dr. Gollogly that Brandi would have someone call him to schedule the shot. He paid his copay to have NO EXAMINATION AND NO RELIEF. I don't even know why they saw him or how they can justify charging us with another appointment as they did anything at all.
We have pushed again for an appointment and they have now passed us on to a new doctor, Dr. Chang also with Monterey Spine & Joint. I have no idea how care will be with him... but I cannot imagine it gets any worse than what we have experienced with Gollogly and Brandi.
Perhaps Gollogly is a good surgeon and something just went wrong with my husbands surgery. I cannot say for sure. But I can say that the after surgery care we have received to date has been negligent, careless, and cold. I would never wish this type of frustration or pain on anyone. And without question, Brandi should not be in a service field, a medical field, or any field that requires care, attention, or kindness.
I strongly discourage anyone from going to this doctor - at least until he gets a new assistant or better organization. Maybe there are some good doctors at Monterey Spine and Joint, but the combination of these two is a neglectful and painful disaster. Be cautious!! read more