It must be an oversight that I never wrote a review of Mattress Xpress. We moved two years ago and…read morewent on a mattress-shopping mission, going to a couple big name stores and this place, which appears to be just a locally owned, stand-alone mattress store. Making any kind of big purchase can be fraught and stressful. You want to get a good deal, but it's like the people selling the things are trying to make that as difficult as possible. But I'm happy to say that getting our mattress at Mattress Xpress was probably the most pleasant "big purchase" shopping experience I've had. The showroom is absolutely massive, and no one was hanging around, watching our every move as we tried them out. We did meet Karl, and he directed us to some we'd like and answered any questions we had, but he mostly let us figure it out for ourselves, which was great because we were probably there for 1.5 hours going back and forth between our favorites. We ended up getting a great deal on a king size latex mattress. And even though it was one of the most expensive mattresses in their store, it was sooo much less than what you'd pay for a latex mattress elsewhere, and even less than a mid-range mattress at a big name store. We used to come back from traveling wishing that our bed at home was as comfortable as one in a hotel. Now that's reversed and our bed at home is more comfortable than any hotel.

Service was excellent.. bought what he showed us, delivered 2 hours later! ! Great experience.,read more

We 1st bought a dining table from here 10 years ago and returned yesterday for a new table. It's a…read moreclean store, fantastic prices and lots of staff so we were able to order what we wanted quickly. They also have a "cafe" with free coffee, cookies, candy and ice cream. Definitely recommend for economical furniture.

Criminal organization that will sell you sub par furniture and a scam of a protection plan. Been…read morewaiting 4 plus months for answers and Bobs wipes their hands of you once they have your money. Dont buy here. Go to a real furniture store. Garbage cheap products. And if you're ignorant enough or thick enough to continue shopping here, don't waste your money on their.Goof proof because you might as well take that money.Wipe your anus and flush it down the toilet. Bob's discount furniture has the worst customer service. I have ever experienced in my life. I've tried your silly little type with an agent. I've tried calling. I've tried calling the store but the car salesman. Yes, that's exactly what they are car salesmen. They don't care once you've signed a paperwork and driven away in their furniture.There's no such thing as customer service.And your product's plain and simple are not even good.

Eric was absolutely amazing in helping us to find a new bed at a great price. He made mattress…read moreshopping so much less stressful and we went back multiple times to speak directly with him. We will be recommending and referring everyone to Eric and the whole team from now on!

Went to the Latham location, Richard was very helpful. He took the time to show us different models…read moreand help us find the right fit. Very excited for our purchase.

This is the best furniture, we would rarely shop anywhere else…read more We have bought things in the past from much larger stores and have been disappointed or felt cheated. The folks at Furniture Plus are the best, knowledgeable, and friendly. There is a large selection at this store. For specialty items you may need to look on-line, they are available, but most items are well represented. We have bought a couch, a fine mattress, a great living room chair and other items, and are pleased every single time. There is no money wasted.

I just had the best experience with this locally owned furniture store. Excellent customer service…read morefrom start to finish, sales staff to delivery men were helpful, agreeable and went out of the way to help with an out of town, over the phone purchase for my country home. The delivery was fast and although the second piece was on backorder it came in this morning. Having been in sales for years, I'm very impressed with the courtesy and professionalism I was shown. The delivery men went out of their way to move my old couches for me and set up the new ones. I love the couches, they are pretty to look at and will be wonderful for entertaining! Thank you so much!

Don't do business with these people unless you like throwing money away. We found out the hard way…read morethat their policy is NO REFUNDS NO RETURNS UNDER ANY CIRCUMSTANCES. We ordered a mattress and box spring for our 3rd floor guest room. Metro Mattress delivered the items to the front porch so it was up to us to get them up the stairs. Turned out the box spring could not navigate a tight turn on the stairway so we couldn't use it. We let Metro Mattress know we needed to bring the items back and they said no way, no returns regardless. The items are brand new in their packaging. This is ridiculous. Casper for one offers a "free 100 day sleep trial" so I can't imagine how Metro Mattress can stay in business with this policy. Actually, I can: because people don't learn about their policy until it's too late. Please read the word!

We were so thrilled with the bed we purchased from Metro Mattress , that we…read morecalled to inquire who the manufacturer was for an out of state purchase. Fortunately for us, Adam answered our call. Adam is a walking encyclopedia of mattress knowledge. Amazing!! And what a great guy!!! He recommended another mattress for us as the mattress we purchased is unavailable in our area. Sure enough, he was right! We followed his suggestion and purchased the mattress he suggested. Lucky you if he is your salesperson at Metro!! Lucky Metro for having such a great sales person!

I know I do a lot of positive 4 & 5 star reviews and I truly believe they're deserved. But in this…read morecase, I really wish I could do a 6 star review. Well, we bought a top-of-the-line Beautyrest mattress that arrived very quickly, and we love the sleep quality but that's not it. Steve's customer service ethic was over the top. We needed help converting our full to a queen and he wouldn't let up on assisting us until it was resolved. He was incredible. I love doing business with locally owned small businesses like this one. Last year we went to a sort of big box furniture store for another mattress. The salesman was absolutely not helpful, and the company's promise of a quick delivery was not honored. We need more excellent small businesses like Steve's.

Phenomenal place, won't go anywhere else. Steve made great recommendations, has great prices, and…read moreis just all around easy to work with. Really can't praise this place enough.

I just had a great experience at Mattress Firm. The person who helped me was very knowledgeable and…read morehelpful. He was not pushy, but spent the time with me so that I was able to make a good decision. I will recommend this place to others!!!

I am clearly not the only person to have been lucky enough to meet Darnell. We needed a specific…read moretype of mattress super fast in the midst of a bit of a family crisis, and Darnell was so helpful. He quickly picked up on the urgency, found us a perfect option in stock and made our check out and loading so fast and easy. We will need a few more mattresses replaced this year and I will seek out this store and Darnell because of the exceptional customer service and genuine caring. Mattress Firm is lucky to have him!

Chris & Dave, This…read morewas a special purchase for me. I wanted to buy a mattress for my wife for mother's day. You both complemented each other in the sale. There was no pushy attitude. I want to let your manager's up through corporate that you both need at least a 5% raise. I am a Pharmaceutical regional manager and am always looking for great salesman. Don't be surprised if I come recruiting for both of you. I know I can easily match your comp package by at least 10 %. keep up the hard work and thanks for making this a wonderful experience for my wife and I.

Thanks to these people with the great service and the great products at the phenomenal price. I…read moresleep like a baby. Thank you again.

I want to let my fellow neighbors know what terrific service Clinton Rhodes at Mattress Firm in…read moreManchester gave my family and I. Its not easy picking out the perfect bed, especially for back problems and the children. Clinton went above and beyond to get us great beds and great prices! From the time we picked out the beds to actual delivery, Clinton made everything perfect. Especially in the snowy weather! I tip my hat off to his professional knowledge of Mattress Firm beddings and his devotion and dedication to pleasing his customers. I would recommend my family and friends in a heartbeat to shop there. Thank you Clinton and Mattress Firm for a wonderful experience. Jody

We had such a great experience here today! Ricky helped us through the process, he is incredibly…read moreknowledgeable! We never felt rushed or crowded, but he made sure we knew absolutely everything about our purchase. So glad we decided to stop in and try out the selection. You can really tell that they care about their customers and that's such an important value. We will be back for accessories soon! Thank you Ricky!

I had a wonderful interaction with a gentleman named Paul from the Glenville Store. he may have…read morebeen but he sounded more like a He fixed an invoice that had been incorrect and would've cost me a couple hundred dollars he graciously helped me every step of the way it was seamless. I could not be more delivery is coming in a few days thank you Paul for your excellent customer service your and going above and beyond the call of duty. I appreciate it.

Donald was so patient while helping us pick the perfect mattress. He also was able to help multiple…read morecustomers at once, without making anyone feel neglected. We are very happy with our purchase.