Sarah helped us and she was amazing. No pressure, super helpful and professional. We went back…read moretwice and she stayed late, sent email info, researched our questions. She totally went above and beyond. Tom handled the delivery. It was quicker than expected. The delivery guys were wonderful. Overall an excellent experience. The mattresses here are higher quality than you will find at a big box store for basically the same price if not less. Highly recommended.

I'm so glad I went to Yankee Mattress in Northampton to purchase our beds. Tom is knowledgeable and…read morewas very helpful to me while trying to choose the right mattresses for myself and my son. I ended up ordering two full size sets.  They were crafted and delivered within the promised time frame. The delivery team set our beds up quickly and precisely. They were very professional and polite (Thank you).  You can tell the mattresses are hand made with care, they are perfect, like sleeping on a cloud. We love our new mattresses!  Everyone from beginning to end was awesome and the fact that the mattresses are locally crafted here in Massachusetts is the icing on the cake.  Thank you for the great experience Yankee Mattress! I will definitely recommend you to everybody I know.

Wendy helped me get many items at this store - she is wonderful. She knows so much! And is…read moreextremely helpful. Best service of any furniture store I've been to in a long long time. We already have plans to go back and buy a fridge and dining chairs. The store has many levels and it's easy to get lost looking at furniture, so give yourself some time to explore this place. Their website had 1,000's of pieces though. Delivery takes 2-3 weeks just be aware (unless they have it in stock, they deliver for free). Parking super easy. Good store hours. Also has TVs and other appliances.

I boight a ge profile refrigerator from you an this morning all my food in the freezer was…read moredefrosted and ref was warm I called for service an was told a week to a week an a half which is totally unacceptable was told there was nothing she could do for me wow will never buy again from your company

This is the best furniture, we would rarely shop anywhere else…read more We have bought things in the past from much larger stores and have been disappointed or felt cheated. The folks at Furniture Plus are the best, knowledgeable, and friendly. There is a large selection at this store. For specialty items you may need to look on-line, they are available, but most items are well represented. We have bought a couch, a fine mattress, a great living room chair and other items, and are pleased every single time. There is no money wasted.

I just had the best experience with this locally owned furniture store. Excellent customer service…read morefrom start to finish, sales staff to delivery men were helpful, agreeable and went out of the way to help with an out of town, over the phone purchase for my country home. The delivery was fast and although the second piece was on backorder it came in this morning. Having been in sales for years, I'm very impressed with the courtesy and professionalism I was shown. The delivery men went out of their way to move my old couches for me and set up the new ones. I love the couches, they are pretty to look at and will be wonderful for entertaining! Thank you so much!

A few folks are nice and helpful. Good luck with who you have approach for service , if anyone…read more We purchased a $900 (overpriced) couch and TV stand last year, was told fabric is great for kids and pets. Very durable. We were even up sold the insurance protection. Old Brick nor insurance will cover damages. We have Big Lots furniture that's held up better. Save your money, go elsewhere.

Update day 4: i finally broke down and called management myself because they never called. The…read moregeneral manager was under the impression that the situation had been resolved, it had not. Finally after presenting my disappointment in the situation below. The absolute best she was willing to do was to have me pay the RESTOCKING FEE and then they would refund the rest of the cost....not even close! In the end i purchased the mattress. Every other furniture store on the planet will have to go out of business before i will work with this company again! Update: it has been 2 days since i was told a member of management would reach out to me, they have not.

I just had a great experience at Mattress Firm. The person who helped me was very knowledgeable and…read morehelpful. He was not pushy, but spent the time with me so that I was able to make a good decision. I will recommend this place to others!!!

I am clearly not the only person to have been lucky enough to meet Darnell. We needed a specific…read moretype of mattress super fast in the midst of a bit of a family crisis, and Darnell was so helpful. He quickly picked up on the urgency, found us a perfect option in stock and made our check out and loading so fast and easy. We will need a few more mattresses replaced this year and I will seek out this store and Darnell because of the exceptional customer service and genuine caring. Mattress Firm is lucky to have him!

I know I do a lot of positive 4 & 5 star reviews and I truly believe they're deserved. But in this…read morecase, I really wish I could do a 6 star review. Well, we bought a top-of-the-line Beautyrest mattress that arrived very quickly, and we love the sleep quality but that's not it. Steve's customer service ethic was over the top. We needed help converting our full to a queen and he wouldn't let up on assisting us until it was resolved. He was incredible. I love doing business with locally owned small businesses like this one. Last year we went to a sort of big box furniture store for another mattress. The salesman was absolutely not helpful, and the company's promise of a quick delivery was not honored. We need more excellent small businesses like Steve's.

Phenomenal place, won't go anywhere else. Steve made great recommendations, has great prices, and…read moreis just all around easy to work with. Really can't praise this place enough.

Bought our new mattresses here! Highly recommended. I knew they sold furniture, which they do. Some…read moreabsolutely beautiful pieces. But I was not aware they had a very nice mattress selection. We checked out one of the larger mattress chains, but decided to go with Talon Furniture. It just seems the quality of mattresses were much higher than some of the big name brands. And the prices were on par and in many cases cheaper than the larger stores. Jasper was very patient and took his time with us choosing the right mattress. We also went with an adjustable bed frame. Delivery was top-notch. Very professional and courteous. Just an overall wonderful experience. Thank you so much!

I had an excellent experience at Talon. The selections were great, the prices were fair, and the…read morecustomer service stood out immediately. The team took the time to understand what we needed, walked us through a few options without any pressure, and made sure I stayed within my budget. The furniture arrived in perfect condition, and the follow-up after the sale showed they genuinely care about their customers. It's rare to find a store that combines value, quality, and real customer service, but this place nailed it. I'll definitely be back for future purchases.

Thanks to these people with the great service and the great products at the phenomenal price. I…read moresleep like a baby. Thank you again.

I was in need of a new mattress. I usually do not go to Brick and Mortar's due to the mark up but I…read moredecided to go with a TempurPedic so my husband and I went to Mattress Firm. Brad was our sales associate. He was very knowledgeable on the mattress' that fit my needs. I left that day telling Brad I was going home to do my due diligence and I'd let him know either way. I came back the next day because everything Brad told me about the price, what he can do for me, etc.. was aligned with what I researched. I hope the mattress is the right fit for me but either way, I know Brad will do the right thing. Brad, thank you! You are an honest, good guy! I would highly recommend Brad at Mattress Firm!

It must be an oversight that I never wrote a review of Mattress Xpress. We moved two years ago and…read morewent on a mattress-shopping mission, going to a couple big name stores and this place, which appears to be just a locally owned, stand-alone mattress store. Making any kind of big purchase can be fraught and stressful. You want to get a good deal, but it's like the people selling the things are trying to make that as difficult as possible. But I'm happy to say that getting our mattress at Mattress Xpress was probably the most pleasant "big purchase" shopping experience I've had. The showroom is absolutely massive, and no one was hanging around, watching our every move as we tried them out. We did meet Karl, and he directed us to some we'd like and answered any questions we had, but he mostly let us figure it out for ourselves, which was great because we were probably there for 1.5 hours going back and forth between our favorites. We ended up getting a great deal on a king size latex mattress. And even though it was one of the most expensive mattresses in their store, it was sooo much less than what you'd pay for a latex mattress elsewhere, and even less than a mid-range mattress at a big name store. We used to come back from traveling wishing that our bed at home was as comfortable as one in a hotel. Now that's reversed and our bed at home is more comfortable than any hotel.

Service was excellent.. bought what he showed us, delivered 2 hours later! ! Great experience.,read more

I want to let my fellow neighbors know what terrific service Clinton Rhodes at Mattress Firm in…read moreManchester gave my family and I. Its not easy picking out the perfect bed, especially for back problems and the children. Clinton went above and beyond to get us great beds and great prices! From the time we picked out the beds to actual delivery, Clinton made everything perfect. Especially in the snowy weather! I tip my hat off to his professional knowledge of Mattress Firm beddings and his devotion and dedication to pleasing his customers. I would recommend my family and friends in a heartbeat to shop there. Thank you Clinton and Mattress Firm for a wonderful experience. Jody

We had such a great experience here today! Ricky helped us through the process, he is incredibly…read moreknowledgeable! We never felt rushed or crowded, but he made sure we knew absolutely everything about our purchase. So glad we decided to stop in and try out the selection. You can really tell that they care about their customers and that's such an important value. We will be back for accessories soon! Thank you Ricky!