Saturday 3:30pm the guy who promised to show up and clean my house texts and cancels with no explanation. I needed it cleaned today due to company arriving tomorrow morning and probably called 20 different cleaning services (16 voicemails, 3 no availability, 1 that can only do 6am) before receiving a call back from Ella (the owner) saying that she could have two cleaners come out tonight. 8pm rolls around and they do show up despite the time and length of job ahead of them, and proceed to clean after I showed them through. Both before and after, Ella kept in touch constantly with me and seemingly with the cleaners to make sure everything was going smoothly, to update me on when they would be there, and to inform me of how pricing would work. About 10 minutes before they finished, I received a call from her to give me a final price and she was kind enough to offer a huge discount for the job done. While the pictures don't all show just how big of a disaster the house was, I know full well it was a lot of work. The occupants for the past 3 months consisted of a group of young adults (13-24) combined with a ridiculously furry (sheds on everything) husky. As I'm sure most of you know, this isn't the cleanest age group in terms of household chores. There was plenty of dog fur all over the floors, along the stairwell, on the carpet, and it sort of looked like a food bomb went off in the kitchen. Hair was chopped off and dyed in the restroom. Soap caked onto the sink. Grime from previous owners sat untouched on the blinds in the kitchen. Burnt drippings in the oven. Dust from unuse in the spare bedrooms coated everything. 5 hours later, all of this was remedied. Amazing customer service and attitude from both Ella and the two ladies (sorry, I'm awful with names!). Would definitely recommend Sofiya's Cleaning Services to anybody looking for a stress-free job done for their home! read more

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I'm moving into a new house and helping a friend move out of a house. I called to set up a move-in cleaning (detailed cleaning so I'm not bringing my stuff into a dusty/grimy house) for one house and a move-out for a second house. I am getting a killer deal! I'm also getting excellent service! The new house was fairly clean but really needed a good kitchen/bathroom cleaning and all the floors mopped/walls cleaned/dusting top to bottom. Two super-friendly women came by to do the work. For a 3 bed/2bath house (including refrigerator and oven cleaning, tub with jets, all floors needing a mopping [no carpeting], plantation-blinds on everyyyyy window, etc..) they breezed through it in a timely manner! The house looks fab! I'm beyond pleased! I can't wait to see the magic that happens in the old house! I'll definitely be arranging a regular bi-weekly in the near future! I'm so excited to have found such a wonderful local business. Sure I can call one of the franchised services (not naming names but they rhyme with "jerry maids" and "jolly maids" lol) but as a self-employed woman I much prefer to give my hard-earned money to a small business owned and run by a woman, staffed by women. Support local businesses, and reap the rewards! I'm doing something good for my home, for local commerce, for women in business, and for my soul :) read more

Great service, great staff. Cheaper than I expected and yet these women got stuff clean I didn't think was cleanable. They cleaned cabinet fronts. They cleaned the walls. THEY CLEANED THE WINDOWS! And they were careful with my cat, making sure he didn't escape. I'm impressed. Can't wait to have them back next time. read more

Not great. The three ladies from Sofiya's Cleaning Services did a good job until the end, when they got tired. They could not handle a big job. When I showed them things they missed, they had a difficult time taking care of it. Plus I paid over $400. I am a developer in Encino/Northridge needing a cleaning service for move-in/move-out cleaning. Now I have another job, and I hesitate to call them again. read more

Called and was able to get a same day cleaning within a couple of hours. Bridget and her co-worker (who is also her daughter in law, sorry forgot her name) actually showed up early, which was great. We went over what we wanted to be cleaned and they went off and did their thing. They paid great attention to detail and really did an impeccable job. They were personable, yet quiet and focused on getting the work done. Any requests we had they obliged. The ladies showed up with their own cleaning supplies and were in and out within 3 hours for the areas we requested to be cleaned. (3 hrs is their minimum). They also rearranged done little things (like frames etc) which normally I don't like, but she actually has a good eye for design and I ended up liking what she did better than my original set up, which is rare! Thanks ladies! read more

I finally found my permanent house cleaners! Every cleaning service I've had there has been something that was an issue for me (as you can see from my previous Yelp reviews lol). Whether it was the cost, the timing, the scheduling, the language barrier, the work, etc. They cleaned my house today for the first time and not only did they do an amazing job (literally spotless!), but the representatives who answer the phone are super friendly and flexible with the schedule. Above all, the price is half the cost of MerryMaids! I'm so happy I found this place on Instagram!! I already referred them to my friend who is going to get the service for his mom. :) read more

Holy cow! Sofiya's cleaning service just transformed our apartment into a place that's livable again!!! We work A LOT and have too many animals so our apartment got really embarrassingly out of control. To the extent that we never have company over because it's so awful. Ella, the owner, and a partner were so delightful and kind and DETAILED. I've never been able to make a space spotless the way they do. Every inch of my apartment looks like a brand new place. Not only that, but it was obvious they both cared a lot about how thorough they were and were proud of a job well done. Not only will I happily do business with her again and support a very passionate and skilled woman small business owner, but I would be proud to refer my friends and family to Sofiya's Cleaning Service. read more

FYI - just called number. It's been changed and new number is "unknown." Careful with online scheduling. Update review: So they updated their number. I called I week ago and still waiting! Guess, still getting one star....sorry! read more

No idea why this company is so highly rated. I booked online last week, got a confirmation email, no one showed up. I've called multiple times and only gotten a voicemail greeting. I emailed back, nothing. I'm not sure this place is even open anymore at this point. Maybe their online booking still automatically works, but if not - this is the worst customer service I have ever encountered. read more

WORST cleaning I have ever experienced- $250 and I had to clean up dirty rags left around the house, cleaning detergent and tissues in kitchen sink, they cleaned around everything, did not move simple items like dog beds to vacuum under. Owner wanted to send the same team back to redo, but I ended up cleaning my house myself. read more

My wife and I have always been hesitant with getting our home cleaned. We just came back from vacation and we worked the next day. I wasn't sure any company took same day request, but Ella called me back at noon to confirm a time of 4:30pm. I texted her at 4:50pm asking if she was still coming. She said "we are about to head out". I waited and texted her back at 6:30pm (2 hours after agreed upon time), and throughout her text messages she said "we were heading out". She mentioned both times that last minute there's only so much they can do. I have to tell you, Ella; don't book last minute or same day appointments if you can't commit to those times. Simply say no sorry. At least, this way, you're poor time management skills don't show. read more

I hired this company to clean my house today and after taking a $60 deposit to confirm my appointment - they didn't show up. They told me they would arrive between 12:30 and 1:30 pm, and I called and texted between 1:30-2:00 and could see that my messages were read (read receipt) and they just never responded. I have requested a refund of my deposit, and hopefully that will happen. I know they fit me in, but if they couldn't do it, they should have never scheduled it. My advice is that you get a firm time and confirmation. Their reviews were great which is why I booked them, but now I have to scramble and find someone else. read more

Sofyia's cleaning services is the best . I'm a contractor we buy houses and fix . This is the Second time Iam using this Company And they do a very good job with affordable prices.very nice on time all the time. we do have to call Them to found out what time they'll be here always on time . They take their time and do the best job. I would definitely recommend them to all my customers friends of family. Thank u guys for a good job read more

This is a young, upcoming business owner who has a lot on their plate juggling staff and customers to continuously deliver efficient results. Thanks to them for asking me all the right questions, there weren't any surprises - just relief that my needs were met. Two things to do here: 1) be communicative about the current status (make it as visual as possible so they know how to utilize their time and your needs for you), and 2) share what you want done in that scope of time (i.e., 2 hours in one room, or 2 hours of light work throughout). I regularly clean but wanted them to address some heavy duty cleaning on the base board, shower, and artificial plant. The work that was done was very satisfactory. Tip: they can be as green as you need them to be - the steamer made a visible difference and no toxins were needed. Thanks for coming to my aid and at the last minute! read more

I was in a bind and needed someone available to clean out my old house with 1 day to move! Ella called back immediately, Liz and team came in and cleaned top to bottom in only 3 1/2 hours! Seller and buyer very happy! Thank you for your prompt, courteous and honest services! read more

Needed a last minute appointment since my usual cleaning service company was booked. Called and spoke with a woman who was going to check her schedule and call me back in 5 minutes. It's been over 45 minutes and no call. Poor service. You lost potential clients. read more

Was looking for housekeeper and came accross her, decided to hire due to multiple good reviews. Unfortunately she only cleaned kitchen and asked for payment upfront and was supposed to return to finish the job. Still have not heard back from her after calling her and sending a text. I would not recommend her or rehire her for any future needs. read more

Just had Ella and Kiana out at our place for some extra TLC. We called them yesterday and they were able to fit us in there busy schedule. Which we was much appreciated. The attention to detail was awesome. They both did such a fantastic job. Cleaning the nooks and crannies of spots I would have never thought of. They were able to work around our very active 2&1/2 year old which was impressive. They accomplished a lot as a two women crew and there service was solid. The price well worth it. Thank you so much for a wonderful job on the apartment we will call you again soon. read more

amazing service, and extraordinary cleaning. They are very professional and kind. I requested their services for the first time to clean my warehouse and they made the entire place sparkle clean. I've hired several different cleaners and by far they are the best. the price is also amazing and CHEAP!! you'd be surprised at the QUALITY of service and price. Thank you so much sofiyas!!! read more

Today was my first time hiring them to clean and after 5 maid services in the last year I have finally found one that deserves a good review! It was very easy and accommodating to book my appointment and the girls showed up in the window of time they had given me. They were very professional and brought all of their own products! Their attention to detail and going the extra mile to be sure they treated my home like their own was very much appreciated! I will for sure be recommending and using them again! Sincerely, a very happy customer read more

Alma and Patty just finished cleaning and they did a phenomenal job! We asked them to do our two bedroom apartment and pay particular attention to the bathrooms, and they definitely delivered. They made sure that our bathrooms were the cleanest that they've ever been and paid excellent attention to detail. Sofiya's Clean Services made it easy to set up an appointment, were reasonably priced, and the cleaners were so nice. We will definitely be booking with them again! read more

I found this place on Yelp randomly at first. Called them no one was available. I got a call from the owner later that evening we started talking, she was truly one of the nicest people I had met. She even gave me a discount which she usually doesn't do and I decided to give her company a try. The girls that Ella sent to clean our house did an amazing job today. They nearly stayed an extra hour and out of courtesy didn't even over charge a penny over our negotiated price. Later on Ella reached out to ask me how the service was which made me feel really touched. I would recommend Sofiya's Cleaning Service to anyone! You definitely will not only have a spotless house, but get to deal with a real wonderful professional who truly give 110% customer service, and cares about her clients satisfaction. read more

I've been traveling a LOT and had people stay at my place. I wanted some help with a good, thorough cleaning. Ella, the owner of the company, was so pleasant and really did great work. I called her the end of the day Tuesday and she came out Thursday morning. Got right into things and in a short time the place looked a world better and I was able to get stuff done instead of spending 2-3 whole days doing it myself. I've never used a cleaning service before, so as a first timer, it was excellent! I would highly recommend them!! read more

The cleaning is extremely thorough and complete! Sofiya's takes pride in each job.

Fantastic!!!!!!!! Amazing!!!!!! Wonderful!!!!! I have has so much trouble finding a good company or individual to help us with cleaning our home. I was beginning to second guess myself and wonder if my expectations were unreasonable, I feel like the trash should be taken out and our blinds and fans to be deep cleaned. Sofia's cleaning crew snapped me back into reality. I finally got what I paid for and more... I really did!!! Great communication from the company! We went back and forth via email and all my questions and concerns were addressed prior to booking an appointment. They require a 40$-deposit to book appointments, and the deposit will be applied towards my final bill. I was told that in case of cancelation of the appointment anytime, I will lose the deposit. I think it is reasonable, because I understand that many people book appointments and cancel. Being a business-owner myself, I know how frustrating, especially last-minute, cancelations can be, and they mess up the already established work schedule and priory planned and approved work location route and time-schedule. Back to my amazing experience I had, the maids were on time, they maid my home look fabulous!!!i also had special requests about particular products used on shutters (simple green) and floors (Murphy oil) and this was the first time I made her do my request and follow through. I am so happy and grateful our house looks and smells wonderful we've made arrangements for a regular cleaning service going forward Thank you very much and I will definitely use your services in the future and confidently will refer to my friends and family your excellent services. This is a well-established, honest, reliable, reasonable, prompt, and great quality service company. The owner is amazing at what she does. She cares about her clients. Look nowhere else Sometimes it is hard to reach them because I believe of the holiday season. I had to call a few times to get someone on the phone. Other then that they are amazing totally worth the wait. Thank you Sofiya's thank you thank you thank you!!!! read more

After my regular cleaning crew cancelled on my last minute, I called Ella. I understand I contacted her last minute and she was alone but for the amount of time she spent at my empty house and the little work she did was ridiculous. After 10 hours (yes 10), at a 3 bed and 3 bath, 1500 sq/ft townhouse I realized NONE of my windows nor blinds were cleaned, nothing in the kitchen was cleaned besides the stove (not a single cabinet or drawer was touched), not a single light fixture was cleaned. I specifically mentioned to her that tenants were moving in the day before and she said she will leave my house SPOTLESS. I think since she was alone most of the time she did as little as possible to kill time. After I questioned her about the windows, she says she doesn't clean windows.....maybe you should disclosed this before you promise someone you are going to leave their house spotless. Two of my bathrooms were brand new so there was almost nothing to be cleaned in those but the floors. Can not speak for her crew but save yourself the money, time and nerve and never book Ella. She runs Sofiya's cleaning services which just seems like a joke. I stayed for two hours cleaning after she left and finished what she did not in 10+ hours of "cleaning". read more

I used Sofiyas cleaning services yesterday for the first time. They came to do a deep cleaning of my two bedroom. That two women who came to clean were great, they were 10 minutes early and did an amazing job cleaning my apartment!!!!! They got all the dust, cleaned the bathrooms very well and left apartment so clean. So happy with the job they did, and can not wait to use them again. I highly recommend them!!! read more

I had a great experience the first time they came. So great I set up a bi-weekly cleaning. Thats when the problems started. First of all they didn't show up for the second appointment. When I called they acted like they had never heard of me. They then realized they missed the appointment and wanted to reschedule. Their excuse: The two girls (who were amazing and the only reason we wanted to set up a bi-weekly) "NO LONGER WORKED THERE." I understand losing help, but just avoiding the next appointment without a phone call is not ok. We rescheduled for Saturday, which is not ideal. Again no show during 2 hour window, so again I call. This time I was told they were behind but should be there within an hour. That hour was an hour and a half. When they finally came the two people who showed up (a man and a woman) appeared high. My wife was extremely uncomfortable with them from the moment they walked in, and after missing the day before as well as being late for this appointment we had had ENOUGH. We asked them to leave. We cleaned the house ourselves. CAN ANYONE PLEASE ANYONE RECOMMEND A REAL CLEANING SERVICE IN LA. This is the 3rd place we have tried. read more

I will be using this company again, and was very satisfied with the results from four hours by the two individuals whom showed up on scheduled date and time. I did learn that for a first time cleaning of 2000 sq. ft. house, requires more time, and an email does not always get a timely response, so best to also make a phone call. read more

what can I say ?? everything was on point. friendly staff, professional, punctual and best of all my house is spotless. so glad to have found them I have never been happier with a service. I have already referred them to a few friends and we couldnt be happier ! thank you so much read more

I have to say Ella the owner of Sofiyas cleaners was a class act. Called the same day after seeing her service on Yelp. My uncle was returning from the hospital and she made his room like a clean sparkly hotel! Took her time and took pride in her service! Thanks Ella, will be using your company again! read more

Excellent service. Ella went out of her way to help me at the last minute. The 2 ladies she sent to clean my house did a fabulous job. I will definitely call them again. read more

Very happy with Sofiya's cleaning services. They did an excellent job cleaning our house. Very efficient and spotless cleaning! Definitely will use their services in the near future. read more

By far the best cleaning service I have ever had !!!! Quick, cheap and amazing ! These ladies know what they're doing ! Recommended to anyone and everyone :) read more

Ella was generous and considerate from the time she picked up my panicked phone call. She was MORE than accommodating and a wonderful energy to have in my home. Not to mention, my house sparkles. I can't praise the service or her personality enough! read more

After searching for a good cleaning crew I finally found them. I couldn't be happier with the service Sofiya's cleaning services provide. The owner is the sweetest of them all, always goes out of her way to make everything perfect. They have the most amazing deals. If your looking for cleaners that you can trust with your home you found them! Thank you so much for all that you've done for me and the rest of my family and friends. read more

Ella was the best! She did a great job in very short notice before a dinner party. She even helped in the kitchen when I needed another hand. Absolutely the best experience! read more