I went to this office on Monday 06/30/2014. After a 2 hour wait, I was directed to go to the "second office around back" which I did. I took my number waited 30 min and then was called to window 2. The reason for my visit was Identity theft. Prior to going to SSA, I signed on line and reviewed their pmos which gives specifics on what needs to be done per case. I made sure I had all required documents, police reports and filed with the appropriate agencies prior to my visit. When I met the lady at window two, I told her why I was there, and she promptly said "we don't issue new numbers". I Informed her that indeed they do, if the proper documentation was preset as per the SSA manual. She asked if I was receiving benefits, I told her I was , however I had documented proof of Identity theft and in fact the person tried to change my SSA info, which I also had proof of. Signed and Documented. She told me flat out, that it was impossible to get re issued a new number if you were already collecting. And that if I signed on line that that was noted "all over the site as well as in the pamplets. I told her she was wrong, and I asked her to show me where it stated that ANYWHERE in their informational hand outs or on line. She could not, and I handed her their own pamphlet which says exactly what needs to be filed, where it needs to be filed, as well as it is MY decision, not hers to request a new number, and, if I meet the guidelines lined out by the LAW, then I do qualify to be re issued a new number. I had all documents with me, but she refused to look at them. She then told me exactly, "I have to prove that this has been an on going problem for many years" and since that's impossible to prove, and needs to come from someone else but me, that it cant be done. I told her, if I was that stupid to let it continue for years, then I should not get anything anyway, and that statement wasn't not true. This woman made me feel as though I was trying to defraud someone when in fact my Social Security, and financial has been extremely compromised, documented by law enforcement and the FTC, and by my creditors and a Lawyer, and she lied right to my face saying that I couldn't accomplish what her own employee manual said I should do when faced with this issue. She then told me to wait, and she would be right back, She left, and never came back. I waited at her window while her co-worker came in with a bag full of McDonalds and chatted with a friend on the phone for 30 min. This woman, who I can describe as medium blonde to light brown shoulder length hair, heavy set, and she apparently had nested at her window because there was more personal garbage on the walls and not SSA information to research what she was saying, is horrible, and obviously a long time employee. She has no business making determinations especially when she never even asked what happened, she just assumed I didn't have the stuff necessary, and If I did, it didn't matter because "we don't do that". Let me inform you of a thing or two here. This applies to everyone at the SSA.
You, the individual, do not make determinations. Ever. You are not god and you are not employed to judge anyone on anything. Regardless of what you think you are, you are simply a paper pusher to the next level. This is how it works, and this is what the public needs to know. Everything with Social security is already predetermined based on the law that is written in the manual. This ensures there is no prejudice, or self rightouse individuals to screw things up like this woman did to me. It is written in Black and white, for every situation, there is a criteria and procedure to be met, when it is met, it goes to the next "robot" who check to see if the criteria is met, then to the next. all the employees are to do is check to be sure the paperwork is in line and pass it to the next. that is it. If it is not, it goes back to you to start again, if it meets the written guideline, it moves forward in process till complete. The employees at social security have no right, legally or morally to decide anything at all about you or your situation. They simply are there to make sure you met the guidelines outlines be law, and to move you down the line . Nothing more. If anyone tells you different, simply inform them that their job is to enforce the policies and laws of the SSA according to the exact guidelines outlined in the pmos that they have redily available to them , as do you. It is online , google social security pmos and look up the criteria you need to meet for what ever issue you are having, and meet it before you even bother going in, tht way, when some off the cuff woman gives you invalid information and refuses to help you, or is showing something other than empathy for your situation, youll have a leg to stand on. As for me, I am going to the top with this. This woman has more than likely turned away god knows how many, for her own beliefs, with total dis-reguard read more
