Great experience. The security guard was helpful and polite. The clerk was also polite and…read moreefficient. I went there for a name change, had completed the application online prior to the visit. Definitely recommend starting the process online. The visit was quick. I was out of there in less than 5 minutes.

I have never been spoken to so rudely and so undeservedly. Wow, I'm still in shock. This woman…read moretreated me like I didn't even matter. She kept her nose in the computer screen the entire time and barely acknowledged me, other than to ask for things and tell me that my paperwork wasn't "good enough." This woman needs to work the night shift somewhere, where people don't interface with her at all. Just be prepared if you have to go to this particular branch. You may be able to visit the arctic without ever stepping on a ship.

Very long wait times not friendly employees. Did j ot get what we needed have to go back another…read moreday.

You need to make an appointment I waited 30 minutes and Mr Moua was extremely informative and…read morepolite. I wanted to get him a 5 star rating.

Was on call to be transferred to a representative in the office 1 hour + is ridiculous ! Called…read morejust shy of 3:00 and call continued on transfer even till AFTER they closed. I highly recommend going in person. This is unprofessional and should be dealt with.

A customer representative in the SSA Hanford does not have a complete understanding of the Medicare…read moreapplication process, the unique circumstances and issues to be resolved. Two representatives differ in the manner of assisting us. We visited three times, the first two was with one representative on window 1 and the third time was with this male customer representative on window 3. On our third visit yesterday afternoon, Feb 28, we were assigned to a male customer representative. We were explaining to him what we came for and he concluded that my wife was not eligible without listening to the full circumstance that we have to present. This representative relied primarily on personal knowledge rather than established SSA procedures. He asked another person inside about our issue, came back and began to work with us. That alone gave me the suspicion that he was not confident with his job. We showed him the filled out forms that were given by the previous SSA representative from the previous visits. We handed them to him along with our military ID cards and he told us that he did not need those forms. He started to interview us and asked for my SSN, birthdate and other information. As he was typing in and entering the information, he noticed that we have an appointment scheduled online. It was a phone-call appointment from the 1-800 number. We explained to him that we made the appointment but were scheduled by the end of March which is very late so we decided to do walk-in in the local SSA office. The representative discouraged further assistance, insisting we wait for the phone call despite the significant delay and stating they were unable to help at the office or cancel the appointment. HE TOLD US TO APPLY ONLINE. He said that there are only three of them working that afternoon and the people at the back office are also busy!!! I do not understand that comment from this representative. I googled into the SSA website and it says there that I can schedule, reschedule, or cancel an appointment by calling us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday between 8:00 a.m. - 7:00 p.m. local time, OR CONTACTING YOUR LOCAL SOCIAL SECURITY OFFICE. It is very clear!!!! This contradicts the provided information We had wasted so much time and travel to visit SSA Hanford only to be assigned to someone who does not seem to know the process of Medicare application. What differentiates their assistance from our self-service efforts? And he said he could not do anything about canceling an appointment made on the 1-800 number. The application that we did online was forwarded to SSA Hanford for processing as per the SSA status that we received by email. It is just a big run-around from this representative.

Hard to get a appointment. And once seen. It's hard to get appropriate help. Waiting time can be…read moreslow . Security is kind and respectful

Impossible to reach anyone and impossible to get a call back despite numerous messages left.read more

Terrible service. You get a number and if you don't answer your skipped over and have to start all…read moreover again their security people act like they know it all but say they can't answer.

Came here this morning not knowing they require appointments now,but Shannon and Ms. Lopez were so…read morenice and sweet and very helpful!! I was able to get done what I needed to and I just want to Thank Shannon and Ms. Lopez for helping me! Thank you both again, I really appreciate it!!

There was one person working 10 people on the waiting room. She was very nice but she was also…read moreanswering the phones answering ridiculously stupid calls. They could do better that's for sure!

Staff, despite being over worked and under staffed, provides excellent customer service to the…read morepublic. Their location is a little tricky to find.

My experience at the SS office today went well today. Based on the rating it had, I was expecting…read morethe worse. Just like the post office or DMV, there is that long lines and wait time. But once you get to a window the two people I got were very helpful in resolving my issue. Plan on a minimum of one hour or more with no appointment. Even the security guards were pleasant to deal with. First perception is they come across as "above the law" rent a cops, but as you get through the security check points (it's like TSA airport security) they are very pleasant. Hope this info helps.

Clerk was so rude. She couldn't give me 2 minutes to look through my documents for proof of id for…read moremy 5 year old son because the one I brought was from last year and it needed to be from this year. Instead I had to leave and make another appointment 2 weeks out when I know I had proof on me but she wouldn't let me find

The majority of the representatives are rude as hell. They act as if they are giving you a handout…read more Like you didn't earn your benefit. I've had better customer service at businesses in Modesto's airport district. Better manners, no sarcasm, and more patience. Hard to believe my tax money pays for their salaries. Ridiculous.

Need to put by APPOINTMENT ONLY so people don't drive all the way here for a walk in just to be…read moreturned away because we would have to wait for hours!

That's terrible! It is a bad service for many times that I have tried to contact you and you have…read morenever returned my phone call. It is time for you to change for the better, civil! Please ensure that calls are not delayed for a prolonged period of time. This is not acceptable in your job role. You need wake up that reason!!!

This place is a joke. These people get paid to help and are so incompetent. First off I would like…read moreto say u CANT MAKE AN ONLINE APPOINTMENT ON THEIR WEBITE, YOU CAN CALL THEIR NUMBER THEY GIVE U ON THE WEBSITE AND NO ONE WILL ANSWER ! (Waited over 2 hrs twice I also called first thing in the morning when the line opens). They force u to come in and wait in their outrages lines. My elder mother went in a couple weeks ago to resolve some things for SSC. She was a walk in. She was told to take a number and wait. TWO HOURS later she was called up and she got informed by the lady at the window she needs an appointment. My mother told her she already tried to call and try to make an appointment online but there's no way to get in! So u made my mother wait 2 hours just to tell her she needs an appointment!?? Anyways, she made an appointment. The day arrived and she couldn't make it to her appointment time so she went back to SSC before her appointment time and was told to wait again to be called. She told this lady up front she just needs to change her appointment to a phone call. The lady seemed like she didn't want to help because that's another persons job at a different window (didn't even say which window) but at last she changed her physical appointment to a phone call appointment. My mother waited for them to call and they NEVER called her. An hour later she was informed she MISSED her appointment!!!! So my mom goes back a few days later and they wanted her to get a number and wait again !!! My mother lost it and told the woman everything and she had no choice but to help because people were listening. The woman told her she could've make an appointment online on the website or she could've called, which is a load of Bs. It's funny because right after that they sent my mom to someone and she got her stuff for SSC resolved. Totally unprofessional place. SSC Visalia u should be ashamed!! You guys should be audited and closely watched due to the way u treat customers. 0 stars if I could!

I needed to get the Real ID. I knew this was going to be an ugly process so I resigned myself (and…read morebribed a trusted friend) to brave the DMV and planned to spend the entire afternoon -- even though, optimistically, I thought I might somehow finish the ordeal within 2 hours *_* [my bingo number didn't come up on the screen queue until almost 5:00 p.m.]. I liken this experience to an ER waiting room: gross with people coughing, screaming, crying, etc. [One man put good effort into scraping walked-on gum from the floor by my foot for his personal use.] Although many of the employees are quite casually dressed (way beyond 'casual Friday' even -- more like 'I'm getting ready to clean the garage'), those I encountered seemed to maintain a cheerful and helpful attitude. Make sure you eat and go to a loo before you arrive. I would say pack a lunch, but you really don't want to put your hands near your mouth during this exercise in patience and long-suffering. When I visited the facilities, I was sad but not surprised to see only a few seat covers laying on the toilet tank and that someone thoughtfully left me four paper towels on the empty TP dispenser. Magically, someone popped in just in the nick of time to hand me a new, wrapped roll under the stall! ^_^ Well, mission accomplished anyway.

Horrible lugar no hay espacio ni sillas te sacan afuera y el sol estando caliente no les importa te…read moretardan 5, 6 o más horas, no se adonde se puede uno quejar para si cambian el sistema como operan.