My experience at Chowchilla Post office for a new Passport application for my 2 months old son. I…read morelive in Madera, CA and it takes me 20 mins or so to reach there. I went on 18th Dec 2025 to collect forms. And with all the documents, me, my wife and our little one reached there on 22nd, and the young lady told us that we need an appointment for new passport acceptance, which we realized our mistake, and set up an appointment for the next day for 11.45am. Next day, as we were leaving the house, the infant started to cry, to take care of his needs, it took us some time, as we didn't want him to be fussy at the post office appointment, so we were late 10 to 15 mins. We were feeling bad that we didn't make it on time and apologized to the young person standing behind the counter. and were glad at the same time, as no one was there in the post office so we might get helped. We were surprised to hear the tone of the young tall person, saying that they don't help with passport services between 12pm-1pm, which I understand, and again told him that due to infant issues we were only 10-15 mins late, but the manner of tone of the tall young man was so demeaning that we thought for a second what a big mistake we have done. We were thinking, even if we were to be helped at 1145 am, it should have easily taken 30 to 40 mins with infant picture taking all, and which would have passed the 12pm deadline. And with nobody besides us in the post office, he just kept repeating they can't help. As we were to drive back to Madera, I went back again just one more time to request them, as it's not very easy travelling with infant and more importantly the store was not busy at all. The moment I entered I saw 4employees just chit chatting behind the counter area, and I asked one employee to see if they could help us, he also said the same thing and told me that I should have reached 30 mins early, which sounds great and I understand that. Thankfully, another older gentleman was there, must be a supervisor, I requested him too and asked him politely, that due to child issue we got 10 to 15 mins late, but he also said same thing, like the others were saying, looks like they must be really good at throwing policy book at clients or great team players, because, they knew my issue well before I talked them in detail, must have talked to each other, when I entered the store second time. Which is great, as team unity is important in a retail environment. Funny part is, when I was pleading with the supervisor, an older female customer came and overheard our conversation. Even she said, give him a break, as Christmas is around the corner, at that time, the supervisor said ok, wait for one hour then we will help you, especially if the other scheduled appointment doesn't show up. I realized they are in no mood to help me today, even when the store was empty most of the time. I left the store and scheduled an appointment for another day, unfortunately at the same place, as this is one nearest to me for passport services.   My issue is not that I wasn't helped, or rule book was thrown at me, as I was polite at all times and left the store thinking, why everyone there was not in a mood to accommodate, starting with demeaning tone to making sure no one makes exception especially in regard to passport services even when they were not busy. Being myself in a retail leadership role for the last 15 plus years, I felt there was something missing out there.  To which I realize there is a leadership issue at this location, especially when I talked to supervisor, I could feel that he don't want to do different what his staff have already said, or try to understand the situation, and take action on what is best for this store, which is providing a great customer experience. And now I also understand why that young gentleman spoke to us like this, why even the store was empty, they don't want to help, because the culture in the store is like this.  As I looked more regarding functioning of Post office, I came across that Post Office employees are Public Servants but are NOT funded through public taxes, instead are self-funded through sales In there stores, which suggests me this should be a great reason to provide strong customer service experience, as I was also going to buy passport size pics and other stuffs, which I guess was revenue for the store. Which makes me wonder about a lot of other things.  I understand that there are times when there should be no exceptions and policies should be followed. But sometimes, when circumstances like this, a person was in your store 3 times, bringing his 2 months old infant twice, coming from a different town, only a few mins late and the store was not busy, I guess little consideration should have been given, just my thoughts.   Going through others' feedback, I see a pattern in this location, that employees don't like helping people especially coming with passport submission requests. It is unfortunate that the

All bad had to get passports for me and my two girls and I had made an appointment and at the time…read moremy ID was expired so I couldn't get it done well they said come back and you don't need an appointment I even called to make sure since I don't live in the area so I get there and they tell me no I need an appointment I told them what happen then Mike the only one that knows how to process passports I guess said he would help me if I can wait I said fine so after two hours of waiting he called me up then he tells me I can only do one passport I had to walk away he knew the whole time it was for me and my two girls. That was so messed up no I'm sorry for having you wait like basically he didn't care I feel like the whole time he knew he was not going to help me at one point he told me to move and go wait out of sight by the drop box. Horrible customer service. So if you don't have an appointment don't bother coming here

Lost my Priority Envelope!! (?) Then they're telling me the…read morecase is resolved!! WTF?? ALL I WANT TO KNOW IS WHERES THE PRIORITY MAIL I SENT?????? Do NOT send anything important through this post office. They did try to call me but not on the phone number I left with-and have been texting them on. This envelope was going out of state and if I would have known This would happen I WOULD HAVE DELIVERED IT MYSELF IN PERSON!! Would have been way faster. Guess mail is NOT a priority at this office even if you pay the priority price.

You are better off spending extra using USPS or Fed Ex for anything important. This postal office…read morehas proven to be unreliable over the years, consistently failing to deliver mail to our door, leaving parcels at the end of the driveway. Customer service has not improved.

I've seen both negative reviews on this post office in Le Grand and I have to offer a different…read moreopinion. We have lived in the grand for 20 years and have rural mail delivery. For all those 20 years we have never had a rude mail deliverer. Jenny has been delivering our mail for most of that time and she is always polite always has a smile. You couldn't ask for a better delivery of mail.

I don't receive the packages that arrive in my postal mail because they returned them, and the…read morereceptionist is very rude when he is questioned why they do that.

I've been calling about a lost package for almost a week now, they said it was placed in a parcel…read morelocker, the problem is that I don't live in an area where I need a locker. Not to mention, they never gave me an address where it was placed. It's all horrible.

Horrible postal delivery service. Drivers pre-fill out the "sorry we missed you" notices before…read moretheir shifts and never get out of their vehicles to bother to attempt a delivery. I have been standing in my front yard and watched them do it, only at the mailbox for less than 30 seconds so not enough time to fill it out then. Several complaints have been made about this yet nothing changes. You wonder why people go with UPS or FedEx for most.of their needs. Trash. ​

** Be Cautious ** This Riverwalk location charges a $4.99…read moreemail fee!!! What should have cost 25 cent ( 1 single sided, b/w copy) cost $5.26. You are better off driving 5-6 miles to the FedEx in RiverPark. Same exact email-to- print service, with NO FEE. The ridiculousness and audacity of this type of "fee"! Be warned of this location and their fees. I should have read the prior reviews about price gouging fees and surcharges.

12.22.25- Went in with 2 packages. Unbeknownst to me, 1 was a USPS package. They told me not to…read moreworry, they'd send it out. Appreciated that! 1 less stop. Great staff! Awesome service! 10s across the board!

Fast friendly and decent prices. It says it needs to be longer so I am typing more words just to…read moretype more words.

It was very fast and easy to find parking. My mailing only to a few minutes! The lady who helped me…read morewas pleasant.

Great little packaging store with unbelievably nice staff. The options available to customers is…read moregreat and the quality of the job top notch. I highly recommend this store for all of the great services they have, but more so recommend due to the staff and their willingness to add little touches to a request to elevate the quality/experience.

I love the packaging store!! They have a big selection to choose from & carry items you wouldn't…read morenormally see in other stores! They wrap presents very beautifully and presentable as well as provide many choices for gift wrapping sets.

People allow me to interject this. The purpose of a bad facility is to stop repeat offenders. That…read moreis the bottom line.

Love the phone capabilities you can talk all day and yell to such a sweat deal…read moreSo many activities

I needed almost 400 photos scanned and saved digitally. Joe is super and did an absolutely perfect…read morejob. His pricing was lower than his competition and we had a great time talking about family memories. If he and his staff do as well on his other services as they did for my project, this would be the place to go! 400 pictures down, another 1,000 to go!

We needed a custom coffee mug to be made with photos on it. After browsing around from the normal…read moreplaces that offer that type of service such as Walmart and other retailers out there. Majority of everyone were either, it will take a week or more to ship to you (Before Christmas) or not available for in town pick up. I put the job up on Yelp and Ship CV answered. While others wanted to order 10 or more for them to either consider it. SMH. Once Ship CV answered on Saturday, communication was clean and clear: If they can do it? Will it be available before Christmas? Do I have to order like 10 of them to do it? And was it gonna be an arm and a leg? Answer to that is Yes, Yes, No and No. It will be available on Monday, price was perfect for a custom mug. Product is exactly what I wanted, and the staff are great there. Thank you and highly recommend

I have been going here for over 20 years but this time I realized I can't trust them. I went to…read moreship a ring and the best price offered was $77. I asked about the prepaid box, she just said no. I spoke to the owner but he justified that inflated price. I will not be going back.

The folks at this business have always been great to work with. Good service and prices were…read morereasonable. They have a notary on staff. Like the new location in the Save Mart shopping center!