My experience at the SS office today went well today. Based on the rating it had, I was expecting the worse. Just like the post office or DMV, there is that long lines and wait time. But once you get to a window the two people I got were very helpful in resolving my issue. Plan on a minimum of one hour or more with no appointment. Even the security guards were pleasant to deal with. First perception is they come across as "above the law" rent a cops, but as you get through the security check points (it's like TSA airport security) they are very pleasant. Hope this info helps. read more

Clerk was so rude. She couldn't give me 2 minutes to look through my documents for proof of id for my 5 year old son because the one I brought was from last year and it needed to be from this year. Instead I had to leave and make another appointment 2 weeks out when I know I had proof on me but she wouldn't let me find read more

Not very helpful the security stuff send me back to make an appointment which I try for more than 2 hours on the telephone no body answer he was rude 100% they don't deserve one star read more

I was refused walk in service for a replacement social security card, twice in one day, by the window that checks the validity of documents, window 3. Per their website, it states that those walking in will be served. This was needed for a new hire job appointment that was scheduled for that same day. I am extremely upset and will not be dropping this complaint. read more

Social Security - Be aware of your rights. - Public Services & Government Near Me - Stockton, California

The police men in here are so rude . It's like they enjoy being rude as if it's their job . Make an apt it's now the preferred way to be seen the same day . You can walk in but they will ask you to go online and schedule an apt soooo just schedule the apt on line and skip the rudeness with the cops read more

Sat on the phone for 4h just trying to schedule an appointment. From 12-4pm till they were closed. When I had called it said it would have been an 120 min wait but clearly not. Very unprofessional and a huge waste of my time. read more

Egoistic security guards, they stay power tripping for no reason. Extremely rude and aggressive for no reason. Unhelpful service, lazy staff who give half answers to questions. read more

Every time you speak to someone you get a different answer or they don't want to take your paperwork kinda got lazy workers which can cost you a fortune if they give you the wrong information read more

I was able to make an appointment for my client within 15 minutes. No Hassles. Excellent service.

I made an appointment at the Stockton Administration office and was seen at the appointed time. I was impressed with the assistance I received. The representative I was assigned to was professional, courteous, patient and efficient when helping me with my requests. She spent as much time as I needed to have all my questions answered. I recommend using this administrative office. read more

Ms. Fountain who "helped" me at window 24. I want you to know that you shouldn't work in customer service. You're a terrible employee and SSA should be ashamed to have you working there. You had all the information to see that I had an appointment and made me miss my scheduled appointment because you're too lazy to do your job correctly. She really needs to be fired. read more

Everyone here is incompetent. They need new staff or a better system because waiting more than 2 hours with an appointment is wild.

I'd avoid this location at all costs. I understand due to COVID they were closed but a simple name change on a social security card turned into a disaster. They strung us along for 2 months stating they never received the documents when we had proof of certified mail; you can never reach the same employee and they always state they will 'escalate' to a supervisor who finally called us after 2 months. Documents were received April 28, 2021. Long story short they lost our legal original documents ($595) to replace and unable to renew my wife's license as it's required; initially they stated that they received the documents in April but didn't process it until the end of May (apologize and acknowledges in June 2021) then they stated to wait until this week; suddenly get a call from a 'supervisor' stating that they sent it back in April and everything was processed in April and to file a claim with usps. Mind you they have no tracking information, no proof that they send it. Supervisor let statement is completely opposite to what they've been telling us for 2 months. Long story short they want to deny liability and lost original federal documents. I won't ever return to this ranch and management and training is subpar across the board. read more

My first review was only one star because I was put on hold for 45 minutes only to be cut-off. But I realized that due to Pandemic, the office was close and they have more calls to handle. However on another day, I was able to get hold of a staff and she was able to process my Medicare Part B late application just on time when it was about to expire. She did go out of her way to investigate my case and had my Part B Medicare effective 1st day of next month. Extremely grateful of the works she did. read more

weak & worst customer service!!!! i was on hold for almost 45 minutes just for them to say "hi how may i help you" and hangup on me in the middle of me talking. read more

About 2 months ago I submitted an application for a SSC & sent in all the documents they needed & they forgot to add my middle name so I had to send in a new application with ALL my original documents!!! I sent them certified & with return card when delivered & I received that back. Now 2 months later I've been calling the office trying to see if they mailed my ORIGINAL DOCUMENTS back to me & it seems like they have no idea what happened with them ! & I have not been able to get an appointment this is crazy I need them to take responsibility and tell me what happened with my documents! This happened because of no "appointments " which I don't understand why they aren't doing appointments when it involves original documents! I need a supervisor to contact me I am tired of calling every single day & getting nothing ! I have proof of all my documents being delivered at the office. This has prevented me from working! read more

Place is a circus. Worse then DMV. With my appointment, wait time was 3 hours. The reps have a horrible attitude and want to charge you for everything. Someone did fraud under my social security number and they charge me for an earnings statement. Why should I have to pay for this If someone did fraud on me? read more

This chick named Patricia received my paperwork in the mail and lost it! Lost my drivers license, marriage certificate, and SS card . Then I go to complain about it and they say so sad too bad! What the fuck!!! read more

had to change my name after getting married, went on a WEDNESDAY. the hours are posted 9-12. yep, they're only open for 3 hours on a wednesday. there was an electronic kiosk after going through security, which triages you. then you wait in another line which further triages you and gives you a number. then you sit on aluminum chairs which you can smell disinfectant in the air (amongst the cigarettes and hangovers) read more