Horrible customer service. And sad since they're "public employees". Lady on the phone kept saying "we're the federal government" no shit lady! I know where I'm calling! Lol. Very rude, they don't even let you say why you're calling, just take your number and say someone will call you back. So they call back from a number the telephone providers think it's spam so your telephone provider route the call to spam. Lol... what a joke! Why not use the customer service number like every other government agency?? No wonder there's so many scammers impersonating SSA. What a waste of taxpayers money. read more

Waited on the phone for 1 hour 53 minutes. when I finally got through I asked to make an appointment and the lady hung up on me. I was on the phone for over 2 hours to get hung up on because she didn't want to do her job! read more

Social Security - Waiting to talk to someone for almost 2 hours, just to get hung up on. - Public Services & Government Near Me - Hemet, California

I would like to say how outstanding and almost breathe taking on how good the customer service was from both security officers R.Aragon and D.Morales. It was my fist time at a social security office and was confused on what to do officer R.Aragon and D.Morales immediately came to my help and showed me how to get my ticket and where to be seated. Will be looking forward to my next appointment. read more

All I can say is that I had a terrible experience with this office and that some employess are lazy and rude.. but what can you do? I doubt any of these reviews would do anything. Word of advice is to try to reach out to other offices before going to this one. The lack of work ethic and management is beyond disappointing. read more

Was shocked and delighted how fast and easy it was to get my replacement social security card!! Website and phone service was useless but was totally taken care of at the location!! read more

After calling and verifying all the documents needed and that the documents we had would work to obtain a SSN for my child, we waited for 2 hours (understandable) to see a representative. After sitting with the rep for less than a minute we were told that the documents we had weren't good enough for her. Mind you that at that point we already checked with three other representatives by this point all saying that the documents were good. We asked to speak with someone else understandably but were immediately scoffed at and told to leave, so we asked to speak to a manager ( I don't normally try to do this, but at this point my wife and i were getting tired of being run around. I also know that any manager that works in government is on an eternal lunch or endless meeting) to be expected we were scoffed at again and threatened to be walked out by the security. Mind you we are still seated and trying to talk with this lady matching her volume, not yelling, not being aggressive, but definitely be confrontational. Needless to say, if you can do it online, do it. These people don't care about you, they will get paid regardless, and though your tax money may pay their wages, you still don't matter and there is nothing you can do to stop it. read more

I went to this SSA on a Tuesday morning to change the last name on my card (recently got married). I had the completed application and all of the necessary items (marriage certificate, driver's license/passport) with me when I arrived. I received great customer service and the wait was surprisingly short. I think I was there for only 30 minutes. Btw, the SSA mails the new cards, but despite this, I was still able to go to the DMV after my visit to update my driver's license. read more

I would never have thought I'd write a review for a Social Security Office. I was here on a Friday around lunch time and in/out within 5 minutes. There were about 30 people in the lobby, so expected a long wait. I've never experienced such quick and friendly service at a Social Security office before! read more

Everytime I have to come here or call I have issues with the workers, they don't care about customer satisfaction at all, I get rude employees and they take longer to process each paper work each time, I am waiting for my new social security card with my new last time and the guy had until the 6th to complete it and it's now the 11th and he hasn't processed anything!! So I have to call back to check up on everything to make people do there job correctly read more

My experience here was easy! I read reviews so I didn't know what to expect. I told myself maybe I'll be here 3 hours or 30 minutes I'm not sure. I pulled up about 10 minutes before opening time and saw the line of over 60 people and thought oh well I have to change my name because I was recently married (wifey lifey) the security guard opened the door and said anyone needing a replacement SS card, first time or name change stand in this line. So that long ass line I was in went to like 10 people (woo hoo) I also pre filled out the application online because I knew it would speed up my process and came with all necessary documents as well. Don't be a doe doe bird and read online and figure out what you need to do prior to going (yes you'll thank me later) I was in and out in about 10 minutes. I let the reception guy know I had all my documents ready to go. Two minutes later boom window 9 with I believe the man who helped me was Ken (super nice man) overall come prepared If you're getting a card, remember it's not SS employees fault if your missing items or don't have stuff completed. Be a prepared Peggy and not a lazy Linda and you should be good! p.s. I am not sure about other services because I just went for a name change replacement card read more

My experience at this office was one for the books. I showed up a little before 10am and was there for almost 2 hours just trying to get my name changed. When I arrived, there were two men in front of me smoking cigarettes and the smoke was blowing in my face. They finally had the decency to put them out or have me "save their space in line" which I was glad to do as long as they weren't blowing it in front of me. When I finally got to the window to receive my number (after waiting over an hour) the entire place was packed. I stood for several minutes until a seat opened up. The CHERRY ON TOP- Once I was seated, an elderly man came rushing into the room and couldn't hold his bladder. So he proceeded to poop his pants all the way to the men's restroom. It ran down his shorts all over his socks and left a trail. HE CRAPPED ALL THE WAY TO THE DOOR. No one in the entire office would clean it up. Security wouldn't go near it, the workers, no one.... Everyone just sat there trying not to gag. I would've left if my number didn't get called within 5 minutes. It was called almost immediately after the incident. This was the WORST EXPERIENCE EVER. Wish I could give negative stars. read more

WARNING!!! PLEASE AVOID THIS SOCIAL SECURITY OFFICE LOCATION AT ALL COSTS YOU WILL THANK ME LATER!! Just a heads up to anybody applying for social security in the Hemet California area, do your family and yourself a favor and instead apply through El Cajon. The Hemet location is very unorganized and filled with people who lack integrity that will tell you anything to get you off the phone. I was approved for disability September 2021 and still haven't received any backpay. Now I was told by a couple of members that there experience was similar and I've read threads on here where others have also experienced this. I've spoken to a supervisor at a the El Cajon location who explained to me that this is not "normal" as we would like to believe. In my case especially I was told that if I had gone through the correct office I would have received my backpay a while ago. The judge in my case suggested that I have an advanced payee, I go get one and there's still a delay with the reason being that they were waiting to do an "interview" with her. Two months and two separate phone interviews later I finally receive a letter in the mail saying they had approved my request for the individual to be my advanced payee. I finally call back (4 months from initial inquiry) and ask about the status of my backpay, then I'm told everything was put on pause because I needed a payee. Not to mention they were either forwarding my calls or simply not answering its always a hassle to get someone in the phone. The individual I speak to at this point tells me that she put a note in the system and that there should at least be some progress made in a span of a month or so. I wait two more months(6 months from initial inquiry) then decide to call back. I then speak to a supervisor who promises that she sent a note over to the payment processing center and that I would have my money in 30 days or less. Of course true to their nature, 30 days go by and I receive nothing. I call back and receive the same excuse that the payment processing center for Hemet has been waiting for me to get a payee and that the note the supervisor told me that she put in to expedite my backpay was never input into the system. Now I understand being backed up by work, but having this same excuse for almost a year on not moving forward with processing my backpay is unacceptable. How is it that I received a letter from headquarters 5 months ago saying they've accepted the individual as my payee, but this local Hemet office and it's processing center use it conveniently as an excuse to not pay me? So I ask the individual on the phone to please make note in my account and they said they would. I call back again a few days ago and of course I had to call the main line for social security because the Hemet location as always neglected to answer their phone. I was told this time that the note the other individual supposedly left was not and that the processing center claims to be waiting on a payee still, oh but the good news was that supposedly my backpay had finally been "approved". Literally no integrity or leadership among the Hemet location, as a real supervisor would have handled this correctly the first time. As a veteran and former Non Commissioned Officer of the United States Army, I truly am disappointed in the level of care as well as the work ethic of this Hemet California Social Security Office. They have nobody to keep them in check so please do yourself a favor and do NOT apply for Social Security in Hemet California. Moral of the story...if your in HEMET CALIFORNIA applying for Social Security do yourself a favor and apply instead in EL CAJON! Get an address or P.O. Box or something!!!!!!! JUST A WARNING TO THE WISE!!!!! read more

Horrible service. The man behind the security glass acted like he was doing me a favor to answer a few simple questions. I'll drive a little further next time in hopes of getting help from someone who cares. read more

If I could give it a 0 star review I would. First of all I called and was out on hold for 1 hour and 23 minutes when I asked about making appointment they told me I didn't need one (mind you I specifically explained what I needed to go in for). They told me just to go in. I came today at 10:10. It's 1:30pm and still haven't been called back. This place is ridiculous. Bunch of workers standing around taking their sweet time while you have people waiting for over 4 hours. This is worse than the dmv. So pissed off that this kind of crap of service is what our tax dollars are going towards. read more

One of the most efficient offices I've been to. Showed up thirty minutes before opening without an appointment to wait in line. The staff had us checked in and in an appointment right away. I was done within 20 minutes of opening. Very impressed!! read more

I went in expecting a three hour long wait after reading these other reviews, I walk in there's no line, get checked in, 10 minutes later I was being helped, 15 minutes later I was done. Couldn't have went any smoother. read more

I can't believe I have to go on the third time for replacement of my ssn. I went last October 31 provided my US passport and naturalization so the lady in the counter can change my status to US citizen. I was informed it'll take 14 days. I didn't receive anything so I came back again January 6 and spoke to another person, explained my situation and was told that the first time my documents were not uploaded. So I provided them again and reiterated that work requires me to get the social security card. He said he uploaded and wait for the card within 14 days. Today It's been a month and HR called they have to take me off work because my card is not submitted. Called social security customer service and was informed that nothing was uploaded about the visit on 10/31 and 1/6. I was stunned. I could not believe the incompetence of 2 people that assured me they will scan the documents and just wait for the card. I went online out of curiosity and true enough my status has not changed (still not a citizen). So what happened to my documents they told me that they have scanned and will upload? I applied for replacement 10/31 and I have to go again for the third time and do the same thing all over again! Provide my documents hoping that someone knows how to do their job. I am upset because it affects my work and my time going back the third time. I wish there's another office nearby but this is the closest one to me. Just sharing this horrible experience and hoping that someone from the agency will read this because it's unacceptable for a government office To have this kind of review. read more

They can definitely improve. There were only two windows that were open and huge line of people waiting. I waited for about one hour until I was able to get to the window and be helped. then after that, I got to the window, I was helped very quick and was given a number for the next window. After that, I was out of there within 5 minutes. I think because the line is so big, they could have more windows open to help people quicker and get them out of there sooner. The security person was nice. read more

Literally the most rude and irresponsible place I have EVER had to deal with in my entire life. Every customer service representative is an idiot. My daughter will be a year old in 5 months and has never received a social security card but they claim she has a number I guess they just lost it huh? I've mailed 2 applications for a replacement card and every time i get told im not providing the correct documents but literally get told to submit different documents each 100 time i call, ive sent insurance papers, cards, medical records but nothing is good enough i guess. Absolutely no one wants to help me receive my daughters social security card. Extremely horrible place. read more

Horrible online is so messed up they make you go into the office and wait in Huge lines Worst ever Not organized and not set up well No numbers are in sequence so you are there forever People are angry and frustrated...yep tax dollars at work here! UNBELIEVABLE...office sucks the big one! read more

Can't get anyone on the phone to even make an appt. You'll just have to show up. Get ready to wait 3+ hours. This office is in a very poor area. It's crowded everyday. I have arrived at 9:00am when they open and the line is out the door. I have came by at 11:00am still out the door. 2:00pm same thing. I've tried different days still never see no line out the door. If you must come to this office I pity you! My suggestion for Social Security is that you fire all employees here or close this office completely. I've been here now since 9:30 it's now 10:54 and there are so many faces that have not moved from their seats. I will attempt another hour then I'm done. I think for my fifth attempt I'll arrive at 7:00 am and start the line for when they open at 9:00 am, that just might work read more

Long wait and long lines. Bring something to read while waiting. The kiosk has been removed so it makes it longer to see a representative.

This office needs a drop box so you can avoid waiting. Sometimes I have mailed my wages and they get lost. Also it's hard to make an appointment for this location. I've been on hold for long periods only to be hung up on! I have told them that someone hangs up the phone but it still happens every once in awhile. I gave them 3 stars because the security guard is nice and the male workers are helpful and work fast and efficiently! read more

My experience by lists: 1) Don't make an appointment, you're still waiting just the same 2) There's a long line just to get a number and then you wait again 3) The numbers on the screen means nothing, they skip around and sometimes they call you by your name and not your number 4) Fill your forms out online and print them out, there are no forms for you to fill out while waiting in line, you have to get the forms AFTER you get a number. I was smart and printed everything out. 5) Bathroom stalls are not very clean, don't go if you don't have to. 6) People standing in line will look like they're on meth and they probably are, especially since they're talking about drugs. 7) The police officer sitting behind the desk does nothing but look around and on his phone. 8) Ample seating, uncomfortable chairs tied together, but still ample seating nonetheless. 9) If you have a small child, make sure to have their birth certificates, the passport is something they're hesitant with, even though on their website and forms, it says that passports are acceptable forms of ID. 10) Expect to spend at least 3 hours here. read more

I took two trips to the SS Office, on two consecutive days. The wait was long both times, and I was pretty annoyed the first time that I didn't have enough documentation to "ID" my infant despite having what was mentioned in the online brochure (bring doctor records, if you have them!). I will say after spending hours there, that everyone I spoke with was very pleasant. And those I did not speak with seemed pleasant and like they were doing their best to help things move along. Ultimately, I think many of the issues stem from 1) Needing more offices to serve the number of people and 2) Increasingly strict standards from the national level. One of the very nice ladies admitted that they cannot assure anyone over the phone that some documents will be enough, but that she has to see them. So part of the problem is that people show up and think they have everything they need, but don't, so they have to come back. Also, on my second trip, I was there about 30 minutes before it opened, which made my total time spent much less than arriving midday. It still took a good 1 1/2 hours. read more

Came to get my last name changed. 2pm the registration line was short. They gave me a form to fill out and I haven't finished filling it out yet and they called my name. Finished the process within 5minutes. read more

I also went there expecting to wait a long time, but I was up at the window within a half hour. Then, the woman was so kind and good at what she does it only took a few minutes. I had a specific problem and she went above and beyond. Very good service. read more

This office needs to understand what an appointment is. If they wonder why people don't go on line or book appointments it is clearly due to lack of ability for them to maintain them. 10:30 does not mean 11:15. read more

Wow so helpful at this location. In and out thank you for the efficient service, though changing my name was going to take all day!

Seriously people do your job! Stop blaming covid. Open the doors that I pay for in my taxes and stop telling me to send government documents in the mail. So ridiculous. read more

My husband and I had to go to the Hemet Social Security Office today...we were very nervous from some of the reviews we read on YELP...and we really use yelp as it's been very helpful. I don't know what was going on with these other people...but we met VERY polite and kind people who helped us through all our concerns...in as quick a manor as possible. we did have to wait outside when we first got there...go before they open...and then we were inside waiting or being helped for no more than an hour. Not at all unpleasant...thank YOU Mr. Window 19...you were so nice and helpful...Thank YOU Hemet Social Security. read more

I was pleasantly surprised when I went in to the office regarding retirement benefits for myself. I had difficulty filling out the form on line and it locked me out. So I went down to the office. They were wonderful. I only had to wait about 30 minutes even though it was packed. They took my info, set up a phone appointment for me to fill out the forms and the person I spoke to over the phone was on time and very helpful. She required some additional documents that I had to take down and she met me at the counter. I didn't have to wait at all. They did a great job of assisting me. read more

Woo hoo! In and out in 30 minutes for a replacement card :)) and I thought it would be 2 hours lol.

What a surreal and nightmarish visit this was. 3 hour wait to submit a w-2 since a year of my earnings were not on my earnings statement. The entire waiting area smelled like unwashed stank B.O. and some guy with a tuberculosis cough was spewing his germs all over everyone so that was fun. I'm not sure if adults soiling themselves is a common theme here but I saw another review where someone had a #2 incident...well today someone had a #1 incident. I don't want to knock the employees because once I was finally called up the gentleman who helped me was nice enough, but you need to be aware that A.) you will be here for an excruciatingly long period of time, B.) even if you CAN get through to make an appointment, it's a joke because you'll still be here the same amount of time, and C.) bring a vat of Purell and keep your eyes locked straight ahead...this place is a Twilight Zone. I don't want to sound like a snot but it IS in Hemet and in a rougher part of Hemet at that, so take that for what it's worth read more

OK. It could have been an out of body experience or my return through the Star Gate becuase my experience with Ms. URIAS today was off the charts. SSA OFFICE. I came in with my elderly friends to get information. The request was satisfied in 90 seconds. Very professional, great people skills, I feel special, Thanks again Ms. Urias, you rock. read more

This place has the worst customer service ever. No one seems to be in any rush to help! They just sit there and take more than 20 minutes to call the next person. Today one guy at the counter did not call anyone to his counter for over 45 minutes then decided to close it. The check in counter guy disappeared for over half an hour!! The will call a person and if they don't answer they will re call that person every ten minutes or so. One guy called the same person 3 times and took almost 20 minutes to finally decide to assist another person. They need to triage the line. The representatives at the counter need to work the counter and not just sit there! read more

Went in today expecting the worse. I was very surprised to find everyone to be very nice. From security, directing me where to go, check in person and finally Dan, the representative that assisted me. I had a complex issue, that required more time than usual. He was very patient and courteous the entire time, definitely not what I was expecting, after dealing with a supervisor, last year. read more

Feels dumb reviewing a government office, but honestly like the other reviewer said, if you can any other place please do, it's worth the drive. The one guy handing out tickets was cool, but everybody else was a complete idiot and really rude. Went in to get something really simple, I was more than polite, and was treated like I didn't exist or matter. This is the type of place that gives everyone the stereotypes that government offices are horrible. read more

This social security office was awesome. Got there at 845 there was a rather long line. Right at nine they opened the doors and an officer walked out and made an announcement. He breaks everyone up into different lines and allows you to go inside and check in. Check in was easy. I waited maybe 20 mins and than was called. Process of changing my social shirt I got married was very easy. Took 5 mins and I was done. Whole process took 40 mins. The people are all very nice and even made a friend inside. read more

I went to the social security office today 2/5/16for a last name change I arrived there round 9:45 am granted the wait to check in was a little long , however once I got my ticket number the wait was only 20 mins. The young lady at window 4 was very professional and fast. First time experience was pretty good. read more