If I could rate this office a zero, I would. The Social Security Office was very helpful over the phone and I made an appointment online and completed form to obtain a replacement SS card for my daughter. When I got to the local SS office in Middletown, Ohio two weeks after I made the appointment, the woman helping me let me know that the shot records I brought from my daughter's doctor office needed to be certified. She was very rude and let me know that the form is online and she can't go forward. I asked her if I went to my doctor's office and obtained the hand-written sentence and signature needed on the doctor form given to me by my doctor, could I be helped if i came back to the office. She informed me that I could not make an appointment until March 21st and if I came back I would be considered a walk-in. I asked her if I was a walk- in could I be helped today and she said yes. I went and obtained the items needed from the doctor and returned to the office approximately 30 min later. I checked in at the kiosk and received a new number and began to wait. About 20 min into the wait time, an announcement came on the loud speaker that the office is no longer taking walk-ins and both receptionists closed their window coverings and went on lunch, I think or closed the office, we are not sure. The woman who worked in the lobby part was asked by multiple people in the waiting room how can this be and how long is their lunch? The women in the lobby was very rude to the people in the lobby and said she doesn't know when they will return and this is how it is. I proceeded to walk out with no explanation and no service conducted. Very unprofessional and rude service at the Middletown, Ohio office, I hope someone can look into this. I feel very sorry for the folks who needed services conducted, who waited for most of the day and then the service desks randomly closed with no explanation. read more