I checked the Social Security website earlier this year and found that the website was not displaying accurate information about the number of points I had earned toward retirement. I went to the Hamilton, OH, Social Security office and sat waiting for hours before I could talk to a person. That person said, "I can see the number you have," told me what it was, and told me that that the website would be fixed within six weeks so I could track them myself.
Six weeks later, it wasn't fixed.
I went back to the Social Security office AGAIN and waited for hours AGAIN. This time, another person told me that the website would definitely be fixed within two weeks.
Well, another two weeks have passed, and guess what? The website still shows I had zero points, which is just plain wrong.
Three months later? Still not fixed.
Why can't they just make their website work properly? I've already been there nine times and wasted countless hours while they do absolutely nothing to help.
To make matters worse, during a phone appointment, a "Ms. Johnson" insulted me. I wrote a complaint to Social Security. I received no acknowledgement and no apology. They did nothing about it, just like they've done nothing to solve my problem.
I am not for privatizing Social Security. The billionaires are already stealing from the working class, and we don't need to make it easy for them to steal more. However, there needs to be better oversight.
Social Security has bad management. If these so-called "managers" don't want to do their jobs, then they must be replaced. read more