I want to update my review. I have tried Soapys dog wash again because I wondered maybe they have a different groomer by now. And the next few times it has gone great. read more

It was a great place to self-wash our two dogs. We have one tiny dog that is 8lbs and a bigger dog that is 45lbs. They had wash stations for both sizes. There are different soap options and even dryers for the dogs. They have lots of other tools you can use like nail trimmers and tooth brushes and more. The set up was a little off to us like it seemed like we were in someone's house. It was $17 for each dog because we forgot to bring our own soap. If you do bring your own soap, it is $12. Id go back with my own soap. They also offering grooming services there but they work right alongside the self-service washing so that was a little weird. The lady at the front desk was kind though and helpful. read more

Self service dog wash is always a great experience here. The staff is super helpful and friendly, ready to jump in whenever needed. Everything at your fingertips and I get to leave the mess there... not home. read more

I cannot say enough good things about this groomer and dog wash. I have two Samoyeds and we usually get them mini grooms. They are A LOT of work and my dogs go in looking like hot messes and leave looking like celebrities. Today though we did the self wash (I lost my job and are tight on money) and it was so nice! Everyone was so helpful and sweet. My dogs love going here and I love taking them! read more

Soapy's Dog Wash - Self wash station - Pet Groomers Near Me - Apopka, Florida

CUSTOMER BEWARE - A Painful and Costly Experience We've been loyal customers of Soapy's for several years, but unfortunately, that loyalty meant nothing when it mattered most. What should have been a routine boarding stay turned into a nightmare that left us nearly $500 out of pocket--and more importantly--with a seriously injured dog in need of surgery. Our dog was harmed during the evaluation of another pet, yet Soapy's took zero responsibility. They did not check on our pet even once, and worse, they lied about trying to contact the other pet owner to resolve the issue. We made multiple requests for: * Details about the other dog involved * Camera footage of the incident * Reimbursement for our unexpected vet expenses All were met with complete silence from Soapy's management and staff. Please take this as a serious warning: if you choose this facility for boarding or grooming, understand that you're assuming all the risk. If something goes wrong, Soapy's will walk away and leave you to deal with the consequences--emotionally, physically, and financially. Do your research. Read every review. Take them seriously. We wish we had. Our pet didn't deserve this!!! read more

I love this place! Piper loves this place! I have used them for grooming and boarding for years. They know my Piper and what she likes or doesn't like. Boarding her has been a positive experience and they have sent me pictures and videos while I've been away. read more

Soapy's Dog Wash - This is Piper - Pet Groomers Near Me - Apopka, Florida

They've lost a long time customer! New crew decided to shave my dogs beautiful coat off, from head to toe! They did it before in February, I explained how upset I was then, but that mistakes happen. So I foolishly trusted them again. Two more visits went fine. His coat grew back. Today I said, he has a mat near his tail, if they need to use clippers for the mat they can. Then I specifically said, last time they used clippers though, they shaved him completely and it looked terrible! Then reiterated, I DO NOT WANT THAT AGAIN, then added even his head was shaved for some reason!!! Girl at the front assures me she understands. I go pick him up, he's shaved from head to toe, AGAIN!! read more

Soapy's Dog Wash - Pet Groomers Near Me - Apopka, Florida

THE FACTS We took our dog in for a bath and nail trim. Upon picking him up, we realized he was licking his paw incessantly. Upon closer inspection you could see that one of his nails was cut into the quick. At this point, he wasn't bleeding. But we realized we didn't want him licking or going outside and developing an infection, so we went to Petco to get analgesic and wound care supplies. When we got back, he started bleeding. We did our best to calm the dog, stop him from licking, stem the bleeding, disinfect, and dress his wound. More than two hours later, we had things relatively under control. This is when I decided to call Soapy's to find out what exactly happened and why. I spoke to the manager on duty. I didn't even have to give her a name or any identifying information--she knew exactly which dog I was referring to. She then explained that yea, he was bleeding but she applied something to stop the bleeding so she didn't feel it was necessary to communicate that to us. I didn't raise my voice or curse, but explained that beyond the actual injury to our pet, it's the deliberate lack of transparency (dishonesty really) that had me upset and she didn't seem to be acknowledging any of that. She said cutting into the quick of a dog's nail doesn't constitute an injury, "it happens." I asked how do you define an injury if not with pain and bleeding? Also what happens if he gets an infection? She responded "just put some cornstarch and Neosporin on it and he should be fine." I said thank you and hung up. MY OPINION 1. This is not a trustworthy business and anyone should think carefully before entrusting their pets to their care. If cutting into a dog's quick is no big deal, there shouldn't be any reason to hide it from the owners. The fact that they did tells me they knew they did something wrong and instead of taking responsibility, communicating and taking corrective steps, they chose the easy route of just lying about it. It's the type of behavior I'd expect from a five year old who broke something valuable while playing ball in the house when they weren't supposed to; not the type of behavior I'd expect from a business that asks you to entrust pets into their care. Any business, but particularly ones that provide a service for loved ones (daycares, medical services, pet cares etc), need to not only provide quality service, but open communication that facilitates trust. Without trust, I'm not giving you my business. In fact, a bad experience with one bad service provider makes me way more hesitant about going to any other pet service/care provider because now there's anxiety when your pet is out of sight; you don't know what's happening behind closed doors and if anyone will tell you about it. My point is, the expectations of such a business are higher because the repercussions of harmful service and dishonesty multiply from the pet, to the pet owner, to the business, and similar businesses in the community. 2. Their service is not valuable. The general message I received from talking to the manager was that I needed to get over it; cutting into a pet's quick happens so often it doesn't even deserve to be categorized as an injury. The reason I would pay a professional for a dog trim is that I wouldn't want to hurt my dog. WHY then would I PAY someone to be cavalier about hurting my dog? There isn't even time savings or convenience because that's exactly what we had to give up to deal with the problem ourselves. I know it's usually angry customers who leave reviews, and if you take your pet to Soapy's and you love it; great! Happy for you. I for one expect better care and character from the businesses I interact with, and I'm writing this for like-minded people. Thank you. read more

Soapy's Dog Wash - Beware of placing your pet into the care of this business. - Pet Groomers Near Me - Apopka, Florida

I took a dog that wasn't mine here for help with severe matting. The owner was her groomer and she took her in as a walk in and had her done in three hours. I truly appreciate their assistance and compassion. The price was also reasonable for how much effort shaving mats off is. read more

A great way to wash your dog and not have to make a mess of your own bathroom. They supply the towels, tub, shampoos, and hair dryer. Paid $17 for the basic wash and shampoo. read more

Self wash set up is awesome for large breed dogs and very reasonable. Staff is extremely friendly, flexible, and accommodating. The downside is that it fills up pretty quickly and there could be some waiting read more

We've been bringing our dog here for years (twice a year at most). Soapy's offers self service, grooming services, and pet boarding and daycare services. Customer service has always been pretty good, and with an appointment things move pretty fast. We've only tried the grooming services, so I can't comment on anything else. Overall they do a good job. In the past they used to give the dogs bandanas after each bath, but when we picked up our dog a couple weeks ago he didn't get one (no big deal). There was one instance when he didn't smell clean, so we had to take him back. They were really nice about it and didn't mind washing him again at no extra charge. read more

I absolutely would highly recommend them to anyone! I have a German shepherd that's 90lbs and a shiba Inu that's 15lbs that come here often for baths and nail trimming. They do a stellar job and the staff is so amazing and kind. You can see the love and care that they put into their work and most importantly into the pets that come there. Wish I could give you 10 stars! Thanks for being different from the rest of the companies out there. Proud to support local businesses. read more

Soapy's Dog Wash - Zeus and Tori - Pet Groomers Near Me - Apopka, Florida

glad i gave them a second chance I wasnt going back but its so convenient Our dog looks great so second chances are important dian did a great job read more

This is the worst dog grooming ever.. I took my huskypoo in there and expressed I did not want his tail shaved. They did it anyway! Then they wanted to charge me an inconvenience fee and a large dog fee and were upset that I didn't want them to brush my dogs teeth which was $120. Ridiculous really. They butchered my dogs coat. A really bad decision going there. read more

It's wonderful to go to a place like Soap's Dog wash and take your senior dog to behave a total experience.. they cleaned her ears, cut her nails, washed her and dried her and she looked so good I was pleased plus the staff is very nice.. they did it all in an hour an a half! No more waiting four hours like I used to in the past! Soap's is conveniently located so you can go to lunch somewhere close by while you wait for your loving pet to be pampered.. read more

I've been taking my dogs to Soapy's for a number of years, both for boarding and also grooming.

Love Soapy's! Easy to schedule, reasonable prices and super nice staff! My little ragamuffin rescue girl looks great after her "salon" appointments. read more

I have been taking my dogs to Soapy's for years. They are wonderful and treat your dogs as their own. Robin, the manager, is wonderful and she was great when we first brought Hudson in, who was terrified of water. She worked with him and us to slowly get him used to baths and the water (including his nail trimmings, which are not his favorite, but they work with him!) He now goes in all the time for baths and daycare and he's no longer afraid of baths! Soapy's has great, affordable self-service bath options as well as fantastic grooming services, and they always do a great job. Hudson looks and smells like a new dog when I pick him up, and he's always wagging his tail! He loves his Aunt Robin and the whole staff at Soapy's! read more

Soapy's Dog Wash - Hanging out at daycare after his bath - Pet Groomers Near Me - Apopka, Florida

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Great 1st time experience very simple and easy to use for self services. I loved that they had everything right there for you and it doesn't brake the bank on cost. My only suggestion is maybe have a 1' longer tether for allowing easier turn around. My boy flopped around to much which did not help either. I definitely will be returning and bringing our little girl as well. read more

I use to love the self dog wash but last time I got my dog groomed he ended up with an eye infection which cost me in vet urgent care bill. We came home after the appointment and the next morning I noticed his eye was infected. I called soapy they asked for the doctors note so they can notify the other pets. How about keep your place sanitary and offer a refund or offer the pay the vet bill. read more

This establishment is not professional at all. They cut out boy dog terrible didn't follow instructions for his hair cut 6 years of growing his hair & they cut it off. I will not be going back there every again. If you go there you better speak Spanish cuz they don't understand English. read more

Awful experience; for my dogs, my husband, and myself. I want to preface, as I always do when writing a review that is going to be less than stellar, that I'm not someone who complains just to complain. I have recently moved from one side of Orlando to the other and have been on the hunt for a new dog groomer. We landed on Soapy's and felt lucky when I called that they had two appointments the next day for full grooms. In retrospect I should have known something may have been off when during our call and in person the next day to drop off it was total chaos. My two dogs were dropped off at 10am on a Sunday and after a solid 7 hours I was called to pick them up at 5:30pm. No issues were noticed immediately but we soon noticed one of the pups was acting mopey and upon inspection we found a bloody paw. She went to the vet the next day only to be followed by her brother a few days later. Both dogs had infections that required a total of eight medications and $300 in bills due to a split claw, a gash, and cut pads that caused a hematoma. We decided we would go to Soapy's to not just alert them but also give them a chance to make it right. We are reasonable people, our goal was not to scream and be mean, and we hoped that by treating them with grace they would make it right. We have since been greeted with the attitude that they have zero responsibility or liability because you sign a form upon entering the building. Robin, the manager, has only offered her unnecessary "vet tech knowledge" and overly repeating she didn't want to upset us. Our dogs went the the vet because of the poor service received and lack of empathy- too late we are upset... Pet owners beware!!! read more

I had an appointment to groom my dog, I walked in and they asked me to sign a discharge. If something happen to my dog, they aren't responsible and if something happen to them im fully responsible! I was so surprised and they were asking me to sign it as a routine, saying that all customers sign It! No no no are they asking us to pay over $60 for a haircut and don't take responsibility? I never sued anybody but this is denying protection to your dog, and be responsible for anything than can happen inside this place. Hell no, and what's more funny they didn't want me to take a picture of the document! Will never go back there anymore. They are very unprofessional and seems they don't have an experimented team. read more

Love Soapy's! The staff is friendly and most importantly, they take great care of our pup.

I do walk In most of the time and never have I been turned away even on their busy days...everyone is so friendly. They do a pretty good job with my pooch's grooming needs. Been going there for years. read more

I have taken my Cocker Spaniel to this salon several times and have always had a great experience. Lori is our preferred groomer and she always does a nice job. My pup is excited to go with the staff which tells me they treat her well. Somehow they always find away to fit my last minute appointment requests in without compromising quality. Salon is always clean, maybe noisy but never unpleasant. One of my favorite parts about this establishment is the fact they employ several hearing impaired individuals. Another nice part is if you feel like washing your own pet they have self service tubs for your bathing pleasure. I highly recommend this establishment. read more

Soapy's Dog Wash - Pet Groomers Near Me - Apopka, Florida

I've taken my dogs here a couple of times before, but this past Tuesday we took our girl Yorkie for the first time. We asked for a puppy cut, but not too, too short. Wow, when we picked up our dog we didn't recognize her. They chopped all her hair off. They did a horrible job. I have three Yorkie's. Will not be bringing them to Soapy's Dog wash ever again. read more

Soapy's Dog Wash - Before picture. Delilah - Pet Groomers Near Me - Apopka, Florida

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Had a great experience! The groomers are really great. I didn't realize they were signing to each other until right as we were leaving, or would've signed my thank yous back. Thank you for taking such good care of our boys! read more

I am a long time customer of this establishment and I just want to say for the record that this is one of the best dog grooming salons I have had the pleasure of taking my pet to. The staff is always so friendly and I feel that they treat my pet as one of their family members. They are always willing to accommodate my busy schedule. The salon is always bright cheery and extremely clean Whatever soapys is doing I wished more pet friendly establishments would follow suit! read more

After a bad experience with a prior groomer. My search for a good groomer in the area continued. Took my dog to Soapy's yesterday for groomer. I was very apprehensive but wanted my dog to get professional work done this time and he was due for a nail trim etc. I got him the mini groom and he was in and out in an hour and he looked amazing when I got him back. Very happy with my experience. My dog has found a groomer in the area now. read more

Soapy's Dog Wash - My dog after grooming at Soapy's - Pet Groomers Near Me - Apopka, Florida

So I've only used the self serve wash tubs...they have trimmed nails and handles ear hair on my Standard Poodle. They are always very friendly, facilities are always clean and waiting when I've arrived with my Great Dane and Poodle. They truly love animals and are so kind and inviting. Price can't be beat for the self service. You use their professional products they supply you towels and then they deal with the mess. read more

This place is ran poorly by management and definitely not the best groomers by far. I ONLY use the self wash and I hear and see what goes on in there and it's very unprofessional. They yell at the dogs and I've seen many dogs being picked up with their nails bleeding and they don't even seem to care. Feels like more of a in and out butcher shop versus a groomer. read more

The people who work there really seem to care about what they are doing. Kind, considerate and comfortable for my dogs. Thank you! read more

STILL love Soapy's!! I've been taking my pups here for the last 7 years and absolutely love it! We do the self service and it's so easy and convenient! Staff is beyond friendly! Full service grooms looks great (I have a skiddish golden doodle who hates baths and only lets me wash her..) thank you for being a part of our community!!! read more

I have taken my dogs here for 4+years. Even though I've moved out of the area I still drive back there because they do a great job and the dogs seem to really enjoy it. They always come home looking and smelling beautiful and I get nothing but comments on their coats. I have a Chow mix which I know is a lot of work but he always looks fantastic with the lion cut and gets all sorts of attention when we are out in public. One of my other dogs is a Golden mix with enough fur for three dogs, and they do a wonderful job getting out all the loose fur and his coat is very smooth and silky after - which really reduces the shedding at home. My Golden boy is also a Certified Therapy Dog so it's important I keep him clean and his coat nice for all the kids and adults that pet him! Once in a while it's difficult to get someone on the phone to make an appointment, but I'm sure it's just because they're that busy. Be patient and don't hesitate to take your dogs there! Great groomers and staff! My babies are always happy and they feel comfortable there, which means a lot to me! read more

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We decided to give Soapy's a try since they are super close to home and to avoid the long drive to our usual place in Downtown Orlando. They not only offer self service facilities for baths (when you don't want to dirty up your bathtub) but also grooming/bath services by staff as well as boarding/daycare. After filling out some basic paperwork we were able to schedule baths/grooms for our 2 pups for a few days later. In between that day and the day of the appt, we received numerous email reminders which helps if you're slightly forgetful and need a little help getting organized. My husband dropped them off for their 8am appts . Each of the dogs were bathed and also shaved . They were both ready to be picked up by 12noon. For the most part, we were happy with the service. Our girls looked great and smelled fantastic. They also placed cute little bandanas on them. The pricing was a little higher than we anticipated and what really annoyed us was that we were charged a $4.24 fee for "processing a debit or credit card". While I understand that this is a small business, I don't like that this was never disclosed or mentioned to either of us before charging our card. Also, most places that charge this sort of fee also do so if you don't make a minimum required purchase. We spent $126 (this is including the $20 tip). They couldn't waive the 4.24 fee? Also, how did they come up this fee? We were happy with the grooms but this seems a little bothersome to me. I hope that this is addressed. I can't imagine I'm the first one to bring this up. read more

took my dog here for the first time.so go to pick him up woman proceeds to tell me that she had noticed my dog has a small like bloodblister near his private area which i was aware of . at no point did she ever inform me that my dog was bleeding . i get him home and my son noticed something was on his belly someone had put a round gauze that was bleeding alot. i called soapys back and at first no one knew nothing about it , then she said let me speak to the girl . when she came back she said she noticed a little bleeding coming -fromthe blood blister. i said well why didnt someone tell me . i called animal hospital took my dog to the immediately they said someone had nicked it probably picking him up .and put bandage on it . they were able to control bleeding thank god. this place is not only careless but irresponsible . will never trust them with my dog again . read more

I am beyond disappointed in their services. Two dogs walked out of there injured and with infection from their lack of quality of tools and sanitation resulting in a 500 dollar vet bill. When approached about a means to fix this, they stated that paperwork was signed, and they are not liable. I would not ever trust this company with your pets. A company should do what is right, and own up to mistakes. We will be doing the 45 minute drive to All for bets in East orlando where we have always had an amazing service and no injury. read more

It was great they took care of my dog fast and they are very reliable. I would go again.