Very helpful to new customers and great prices. I would would recommend this business to someone in…read morethe area.

This place is AMAZING. I was absolutely dreading the thought of having to deal with the 10 trash…read morebags of dirty clothes sitting in my trunk when I stumbled upon the washhouse Café. I walked in and was immediately greeted by a coffee bar and massage chair-I almost forgot I was there to do a chore I have put off for five weeks. This is the cleanest laundromat I've ever been to, with the best washers, dryers and folding racks. Staff was walking around the perimeter, cleaning the machines and floors. It felt like a fever dream. I'm so happy this place exists.

This was the first time having to use a service like this due to an emergency situation therefore I…read morewasn't sure about the cost, but I did take full advantage of this opportunity and added a few additional items that needed cleaned. Make sure that if you want to estimate how much you'll pay, weigh the bags beforehand. Otherwise, I didn't have a single issue and the app gives you a ton of information from status to even the driver name and how to contact him/her. Definitely on time for pick up and was even early on delivery. The folding is definitely a perk, and they even folded the way I normally do. Overall great experience.

Absolutely amazing service the first time they came and picked my loads up but when it was time for…read morethem to return it was well after their business hours and I had to call the company phone multiple times to get no answer until I remembered the drop person called from a personal cell. I reached back out them and they said they were not working anymore but it was family owned so they would make a call. They did and shortly after my clean laundry was returned. However the next time I attempted to book they allowed me to schedule on the app but no one ever showed up and none of my calls were answered. I tried for a good week straight before just moving on to a different company. Weird behavior I definitely would not recommend.

I was a loyal customer for three years. I had engaged them when Avon Cleaners closed. They had a…read moregreat pickup service from my employer location downtown. Dan the original rep was great so much so that I always included him in my Christmas gift list. He left and the service is not the same. After getting runaround's on pickup time and partial returns they abruptly in the middle of a pickup decided they no longer wanted my business. Btw, they're not cheap. They told me via text! It was its not you its me relationship ender!! Good luck with that business model!

I've been going to this dry cleaners for years. I'm sad to say I will be looking for someplace else…read moremoving forward. While I've been happy with the actual cleaning that's not why I'm finding some place else. I'm going elsewhere simply for the prices. They have adjusted their prices upwards of 200% for some items since covid. I asked and they said the new prices are reflective of the current economic issues. However, this is stated NOWHERE in advance and not until you get your bill. Cashmere sweaters I've had cleaned before are now $13-$20 PER PIECE. Women's dresses are now between $20-$28 per piece, these are not even formal. That is just astronomical!

Just loooooove the two rapping dudes who hang out in front of this place all day long. Just…read morestanding there, rapping...

The management here is rude and awful. I went in to turn in change to hand to someone else who was…read morewaiting in the car with a baby on a hot day. Didn't want to unload the baby if the change machine didn't work (which is par for the course), and obviously wasn't going to leave the baby in the car. Understandable. So I go in, turn in the $8 of cash I was given & then was stopped by the man I believe to be the owner. He asked me what I was doing with the change, as its for customers only. Stood directly in front of and extremely close to me, like I had stolen something. I tried to explain the baby in the car situation, and that, while I wouldn't be washing my clothes here, someone else would. He stopped me mid sentence and demanded the quarters back. Half of me wanted to fight over, but I realized that it wasn't worth it. So he asked how much I had put in, I told him $8 & he handed me cash, saying that I would get the quarters when I came in to wash. I gave a general "this is terrible customer service, I won't be coming back" statement & walked out of the store. I told the person in the car what had happened, and that business officially lost two customers. It wasn't until later that I realized I was only given $7 back. I've done laundry here a couple times. It's dirty, there isn't functioning heat or A/C, it's expensive and the staff is rude. Go anywhere but here. Honestly, you're better off washing your clothes in Lake Erie. I drive an extra ten minutes to do my laundry now, but it's worth it to not have to spend one more dime in this establishment.

I come here when I need to wash my blankets. The machines are perfect size for large items. I have…read moreused smaller washers as well. But i mostly use the large size. The price isn't too bad. I believe it was $13. They also have free dryer days as well. I believe it to be Wednesday. But even then the dryer is 25 cents for four minutes. So the prices are not bad at all. The staff walk around and clean up the machines. This place isn't dirty at all. They also have a coffee bar here. I haven't had anything. But I'm sure it's good. I see people but it all the time.

I've been a loyal customer here for 6 years and come in weekly. Up until recently, the service has…read morealways been great--especially when Nadia was here at the beginning of this business. She was efficient, helpful, and genuinely kind. Unfortunately, today's experience was the complete opposite. At 7am, I washed two kids' jackets (size 6-7) and one full-length medium winter parka in machine #16. The machine was only about half full. I pretreated everything, but when the cycle finished, all three coats came out still soapy and stained, with visible OxiClean residue. I brought this to the attendant's attention and showed her the items and the leftover soap. Instead of addressing the issue, she suggested I should've used a larger machine...even though this one was not close to full...and then implied I may have used too much detergent. Her "solution" was to run the washer empty to check for an error code before considering re-washing my items. I explained that I didn't have an extra 30 minutes to wait for that process b/c I have to go to work, and that it didn't make sense to delay resolving the issue when the results were clearly not right. She then stated she couldn't rewash my load unless the machine was proven to be broken, because the cost would come out of her paycheck. At that point, I dropped it because I didn't want her to be penalized financially...but that response alone is concerning from a customer service standpoint. When I asked for a way to contact management, I was told to leave a Yelp review instead because she had done everything she could to make me happy. So here we are. It's disappointing that after 6 years of consistent business, a clear issue with a machine wasn't handled with basic customer care. I would've appreciated a simple solution or even an attempt to make it right, rather than being met with deflection and inconvenience. I hope management sees this and reconsiders both their machine maintenance and how customer concerns are handled moving forward.

We came in on VERY short notice and the owner was super accommodating and sweet! The actual dry…read morecleaning was stellar and worth the relatively low cost!

Cleaned my white puffy coat for about $15 in about a week. Easy in and out service with very polite…read moreemployees.

Good place for dry cleaning place, have gotten a few things dry cleaned here and they get it done…read moreon time and more importantly don't lose it. The front desk girl is nice too.

Dropped off two pairs of jeans to shorten the length. Alterations, which they do. I've had…read morealterations done before here. I gave them the length, wrote it down on a piece of paper, same for both pairs. Come back in a week they said. I did. No pants. Come back next week. I did. No pants. Come back another week. Still no pants. You get the picture. Four weeks later, they tell me the pants are done. Come get them. I did. No pants. I said at this point that I was going to charge them for lost merchandise. They'll call, someone told me. No one does. Eventually, my pants are found. I pick them up on Clifton Blvd, bring them home and guess what? They're shorter but not to the measurements I asked for which means the pants are essentially useless. I need another tailor. Never, never will I go back.

The staff is very polite and professional. The place was very well organized and clean. My winter…read morecoat was professionally cleaned by them and they did excellent work. I would recommend them to everyone. I love it the way they serviced my coat. I asked for my coat to be cleaned and it was . I also requested a new zipper, however there is no tailor on the premises. I value them greatly for the service they did provide. I would recommend them to anyone & everyone. Thank you very much.

Swift, friendly, and convenient dry cleaning service. They have multiple locations around town, and…read morewe went to the one on Superior. There is a drive up window for drop off or pick up, but you can also enter the store. An associate will take stock of your items, and then give you a ticket with confirmation of the number of garments you dropped off. If you have an account, you can then track the progress of your order. We found this very useful and were able to feel confident that our clothes were well taken care of. Everything came back in great condition.

The irresponsible and lazy worker behind the counter allowed two women to get into a fight. One…read moreminute I'm in the bathroom and the next, I hear two women screaming full force. One lady threw someone else against the bathroom door while beating her up. No one did anything. The cops were not called and the women continued washing laundry like nothing happened. She could've killed that old lady and the worker wouldn't have done anything. What if there were kids there seeing that? Truly disturbing and lazy behavior. I know the worker saw what was going on, because the bathroom is right next to the front counter. I didn't feel safe enough to leave the bathroom. They're not doing their job keeping their customers safe. And the worst part is, they will not give you your money back once the money's already put into the card. I don't want to stick around and wash my clothes there after seeing that.

It is a shame that i can not even go do laundry without the manager or owner yelling and screeming…read moreand cussing at their employees. It is a shame that the employees have to deal with rude and disrespect from their own boss or manager. They are doing the best they can to help the customers that come there. i was there today and heard the owner or manager yelling at the young lady that was working that young lady did not deserve that at all she didnt do anything wrong. I will not be going back there to wash clothes anymore. they lost my business and i am telling my family as well to stop going to that place. they have no respect for the workers and the employees do not deserve the ungreatful disrespect that they have to go through.

I brought in my duvet and they had it ready 24 hours later. They washed it twice, got some dark…read morespots out of the white duvet for me, and charged just $23 (cash or check only). I don't really use this service often, but will definitely keep this place in mind for all my dry cleaning and laundry needs. The lady handling the front of the business was friendly and helpful. And to me the best part is they open at 7am on weekdays; I wish all businesses did that.

From the owner: Parma Laundry Service is a family-owned commercial laundry business built on the principles of…read moreintegrity, quality, competitive pricing and excellent service. We offer a wide range of services to meet any of your needs, specializing in nursing homes, hotels, motels, and government institutions. We have been serving Northeast Ohio for more than 50 years. Our commitment to quality, personalized attention to detail, and dependable service are the reasons for our longevity.