I have taken my dogs for boarding and grooming for over 20 years and I couldn't say enough positive…read morethings about this place. they are very personable , accommodating and take such great care of my fur babies. I moved to Smyrna and wish I could find a place like this. I highly recommend.

A completely unprofessional experience ... We were seeking a…read moreplace for our dogs from 10/4 to 10/14, but our normal place as booked. This was our first and LAST experience with Indian Shoals. We received an email at 5:17pm on10/3 requesting a deposit payment by 5:30pm. My spouse went online and paid. The payment processed through their system at 5:32pm (it shows a 5:26pm time from our bank). I get a text at 5:53pm stating our reservation was cancelled due to no deposit. I text them and inquired about it, they said it was processed too late (their system!) and the reservation was cancelled with NO REFUNDS. After some banter, they "did me a favor" and fixed it - what "favor" it was your system issue?! So, I agreed to allow my dogs to stay. I dropped them off at 2pm on 10/4 with an expected pick up time at or around the same time. On 10/14 I get a text if my dogs are not picked up by 11:45am there would be a late charge (even though I dropped off at 2pm!). I arrive at 11:57, due to some traffic SO they tried to charge me $15 each dog for being late. I told the front deck employee I dropped off at 2pm, with a 2pm pick up. She said "our system" shows 11:45 scheduled pick up, so your late. I paid the $15 each dog "late fee", it is $30 total, after some banter with the front desk employee ---- BUT, they have lost any future business from me. After I reviewed the invoice emailed to me, I noticed I was charged for an additional day of boarding. I had to call and request a refund for their error. I was told they "don't do refunds" - this was their error and they did not want to refund it! ... they finally agreed to refund the $57 over charge, stated it would be refunded to my credit card. After waiting three days for a refund confirmation and several follow up conversations, then they said they would mail me a check for the $57.00. A refund that could have been done same day took over a week to receive via check. Very unprofessional! While I understand owning and operating a small business, their policies add more stress to the process, the person who handles their text interactions is rude over text, and check your invoices for errors. Now lets talk about my pets - they were literally starving when I pickup them up on the 14th. They each ran into the house searching for food and water, acting like they never ate. I supplied ample food for each dog, enough to have extra, which I never was offered back (I forgot to ask with all the frustration). They can keep the extra food, but hopefully this review helps others make better decision on where to trust their animals. Just Stay Away !!!

We have gone here for over a year. Using their grooming and vet services. Everything has been ok…read moreuntil 3 weeks ago. We took our dog to get groomed. She went in perfectly fine & came out with 1 eye completely shut. The next few days her right eye could barely open & when she could open it, her eye ball was droopy. Through multiple vet visits with them, they would never give us an answer about what happened. They ordered us a steroid and pain medication. Mistakes happen, but usually people try to make up for those mistakes. No word about what happened to our dog. "We don't want to speculate", yet they took pictures after whatever incident happened. Obviously something went wrong while our dog was here. We finally decided to get away from this place, went to a new vet. Gave our got an anti-inflammatory and her eye is close to being back to normal. Stay very far away from the grooming service. Dr.Gladden was nice, but I wish she would have decided to give us an anti-inflammatory to speed this process up. All in all we spend over $700 and still have no clue what happened to our dog after multiple questions. We will never go back.

I have been using this vet for 14 years and was satisfied with their services. This year at my…read morecat's annual exam was quite different. A new vet too the cat, in his carrier, to the back. 5 minutes later the vet came back and said my cat was not being "co-operative" and they could not see him that day. The vet told me to give the cat gabapentin before bringing him back. Of course she sold me the gabapentin for $21! I was very disappointed in this service and found another vet right away. If they can't handle a cat, what good are they?​

I have a chihuahua, very anxious and they trimmer their nails very well and they're very lovely.read more

I've been bringing my dogs here for over 2 years. When I first started going there the owner always…read moregreeted me and texted me when they were done- and she used some kind of essential oils or something because they always smelled pretty for like a week after grooming. I really liked taking them there even though the price was different every time but when they were done they were put in their own little area with a gate on the front keeping them separate from the big dogs (mine are 14 and 25 lbs). Fast forward a year and they went in for baths only and I picked them up, owner mentions no issues. Get home- go to give my little one belly rubs and he's got cuts and scratches on his belly and I was shocked. I immediately texted Marisol and sent her pictures- the next day she said her bather had jerked when combing him and that's what caused it. Then sent me a pick of the comb used. I have a short hair chihuahua, they used a metal tooth undercoat rake comb. Like you would use on a husky or something. We didn't go back. After some bad experiences at petsmart (not with my dogs but with the groomers that I watched being way to rough with other dogs) my husband said why don't you try bark and paws again? After what happened before surely she will be very careful. So we go back with my dog that was not injured just to test the waters - everything goes ok. Again, the pricing is never the same and I lost my job so I started doing haircuts and bathes at home but still took them there for nails. Everything the other reviews say is true. We went last week- he took them to the back and handed them off to someone- the guy came back with my chihuahua after about 10 min- I went and put him in the car and went back in for my other one. Waited 15 min- watched one dog jump out of gated areas and no one blinked an eye. Then I heard my baby yelping and I thought was that my Morgan? Then she did it again and I hollered out (since there's no one around) if you are having a hard time with her it's ok to stop and bring her to me. No response. Then the guy who seemed to be in charge goes in there and I hear them all having a big discussion in Spanish. I know a little Spanish, enough to understand that the gal cut Morgan into the nail quick several times after that then was trying to get away while she was trying to finish. Well my dog is so laid back - for her to yelp several times and try to get away means you weren't handling her correctly. I guess when we got there and Morgan didn't want to go in and I couldn't even coax my chihuahua out of the car- I had to climb in the back seat and get him from under the seat (which he has never done before) that should have been my hint that it was time to move on. The owner is a very nice lady but she hasn't been there the last 3 times and her employees don't speak English and as far as I can tell aren't trained properly on how to cut nails or what brush to use on a short hair dog. Needless to say- after that visit we will not be going back. What could be a great business has gotten too sloppy since expanding and I hope all of these recent reviews have the owner looking into running her business better.

all they are about is the money. they don't care about our pets. i suggest find a different…read morevetinary clinic. They could honor the fact that I'm an long time client and have an account and have always paid it. I owe them nothing as of now. Pray that they think about this and that they will honor payments.

Had my cat seen three times here now. Doctor and staff is nice. The place is clean and comfortable…read morefor waiting. The prices are really reasonable and they are willing to explain to you everything you need. I will be continuing my cats care through them.

My dog loves going here! He hurries to the door so he can see his groomers. They do awesome work.read more

I was charged $80 per dog when I was told $70, but didn't notice it until I got the receipt by…read moreemail. I'm a fair man so I called them to get $20 refund. Then I saw the 4% charge ($6.40) for using a credit card, so I mentioned that. I would have paid with a debit card or check. She said we need to brush them, so I bought one from them. that she highly recommended.... $36.97 but it is $9.99 on Amazon. Same brush with curved bristles. The lady I talked to said she would tell her boss, Bee, to call me, but Bee never did. That is the reason I am giving them a poor rating. They don't care about me when I was trying to give them a chance to make it good.

I cannot recommend this clinic enough! The doctor and staff are incredibly compassionate and…read morepatient, especially with my cats. They always take the time to answer my questions and provide excellent, honest care. So grateful for them!

This place honestly feels like a money grab. First time I take my kitten for shots they charge an…read moreexam fee which is fine but the staff stated it's only a one time fee. A month goes by a the clinic follows up to schedule the last of the "booster" shot that my kitten supposedly needs and quoted me 40 or so dollars. After making the drive there for the appointment they tried to charge me close to 100$ due to a "exam fee" again. They don't care about your animal. It's all about money to them.

Every time I take my dog it's always great. Love the service they give. He loves going there for…read morebaths and stuff.

Used to go there before Dr bettiker retired and it was amazing. I had to go elsewhere to figure…read moreout why my dog was limping after coming here 3 visits maybe more. Not so much anymore and it's overpriced. The staff is very nice though

We have been taking our 3 dogs there for grooming for the last 6 years. They love it!…read moreThey get so excited everytime we say "let's go to the Paw Patch"! I have also had a rescued dog in training there and she did really well. The staff truly cares for the animals! Highly recommend!

Very kind and professional. Bruce is always happy there! The owner is sweet and great with the dogs.read more