I've been coming to this nail shop for over a year because Kelly does excellent work -- her nail art and application are consistently high quality, and I've always left happy with how my nails look. Unfortunately, the customer service has become increasingly poor, which is why I won't be returning. Prices have steadily increased over time, and when I've asked for breakdowns or explanations, I rarely get clear answers. For example, my last full set with a base color cost $100 (I even requested shorter length to help with the price). This time, I asked for a basic fill and was quoted $90 for the exact same service from the same tech. When I politely asked for a price breakdown, the shop owner (Kelly) simply said 'that's the price' and that I could pay it or she could do someone else's nails instead. I had messaged Kelly ahead of time to confirm pricing, but got no response. By the time I sat down, an assistant had already filed my nails, so I felt stuck with no real choice. On top of that, during the service, Kelly and a colleague spoke about me in their native language for much of the time, which made me very uncomfortable. While the quality of the nails themselves is great, the lack of transparency with pricing, dismissive attitude when questions are asked, and overall poor communication make the experience not worth it. I wish the service matched the skill level. read more

SNS Exclusive Salon - Nail Salons Near Me - Ocoee, Florida

Absolutely love Lilly. She has been a pleasure and a delight to work with. She is easy to talk to and the experience at the salon/spot itself has been very pleasant. I would highly recommend her to all my friends and family as my mother now has also booked. I like that she doesn't do the nails very thick and shit is thorough and fast. I live a busy lifestyle and I love the fact that I can get in and out with beautiful nails that last over five weeks and I work with my hands so that says a lot. read more

Hi there! If your looking for your next main salon, I think I've found it here at Sns for you girls. I visited sns a few times now, but yesterday I came in with a group- a preteen, a senior and a few others. The facility is clean and comfortable everytime I've visited. Mary had done my nails- it was really fun to see her creative process and dedication to getting the effect I wanted. But what's more then that, my preteen Neice had wanted a design on really short nails, no tips, and I don't think I could have ever done it myself, each girl in the salon made sure to adapt her design, made her feel comfortable and excited, and the smile on my neices face at end of her service - all love. When you walk in the first person you see usually is the manager- Vivian. Where most times walking into a salon I've felt rushed - Vivian has always seemed calm, and wearing a real true smile, once seated, She comes over offering snacks and drinks, she seems interested in the designs you choose and determined to make sure everyone is comfortable and enjoying they're time. All together, the job - the actual nails - were a job well done, but they went above and beyond in the way they treat you - first time in a while I'm excited to go back and looking forward to my fill. THANK YOU VIVIAN AND MARY read more

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My nails were nice but they were way overpriced. My daughter got a full set of tips and French manicure, I got dip filling with chrome polish and it was $166. Unless it's gonna last a month that's just not sustainable for a regular working stiff every two weeks. I won't be returning. read more

SNS Exclusive Salon - Nail Salons Near Me - Ocoee, Florida

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This place is a joke. I got my nails done here and 7 nails came off the next day. I reached out to the owner, Kelly, who did my nails. I asked for a refund since I'm traveling through the rest of the year and can't go back to get them repaired/redone and she refused. I paid $135 for absolutely nothing. 0/10, would never recommend. read more

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I had $76 pedicure at SNS salon mid April Had some lady who I never had before. She scraped my dry callus feet raw and open. I had to ask her to stop cause it hurt. She acted like she didn't understand me. Had sores immediately. Had to go to urgent care and they took smear from sores. I had staff infection and cellulitis. Followed up couple days later.who sent me to ER. They put me on 2 antibiotics simultaneously. 2 weeks later another primary care visit. Still healing. The gel polish I paid extra for started peeling after 1 week, so she did not even do that right Went by SNS Nail Salon Ocoee after Dr today. I barely got an I am sorry. Wanted a $395 reimbursement for med bills they caused just by a gift card. Was told owner out of country Get a lawyer. By the way. I had to watch my familyfrom balcony on beach vacation because I could not put my infected feet in water. Thanks for Nothing SNS nails Hope nobody else is injured by that woman. read more

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I chose a deluxe pedicure, the nail tech did not even use the callus remover. My feet look exactly the same as when I came in. It was $47 for a deluxe pedicure. My pedicure was mediocre at best. The nail tech looked like she didn't want to work today. So disappointed. When I voiced my concerns, I was given a $7 discount. I will go home now to finish the job myself. So sad read more

Love coming here!! I was in a rush one day and they came in clutch and helped me out a lot.

This was my second time trying this salon. I couldn't remember why I hadn't visited again, but was reminded. I asked for a pedicure with a design, I got no design. I was passed off to another for my ombré nails. The pic is what I asked for vs what I got. The nails are thick and caked underneath. She didn't file my nails, make them even, or touch my cuticles. In the end I was told "wash your hands and you can go". read more

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They are located in West Orlando. This is a very nice nail salon. The decor and design is fabulous! I love the wall display of SNS colors and matching nail polishes. They also have a roller display of nails with gel polishes! I love all the meticulous details. The owner has most definitely invested in this salon. When you walk in it looks a nail day spa. The waiting area has oversized chairs. I also saw a little kids waiting area on the right side of the salon which is different. I arrived as soon as they opened at 9:30a. I was greeted promptly and serviced. My nail tech was nice and spoke really good English (always a bonus lol). She was efficient and did a good job on my SNS. It looks neat and natural. She did it exactly how SNS is suppose be done without the UV lights. They only negative is she couldn't do they sunflower design I wanted. She tried but every nail tech doesn't have the gift of creativity. read more

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Love this shop, have been coming here for 3 years now. Go to the shop and ask for MiMi Everyone is super nice and have good customer service. read more

SNS Exclusive Salon - Nail Salons Near Me - Ocoee, Florida

Got my eyebrows done here as a little pick me up, they were so nice, no rude comments like some other places I've been to. I have a scar on one of my eyebrows where it causes a split in my eyebrow, She also did a lovely job of blending out my scar so it's not noticeable. The environment was very calm & relaxing as well. Im so happy with the results! read more

My wife came home nearly in tears after experiencing a shocking level of disrespect and rudeness from the woman who did her nails, known as Nancy. Although my wife didn't want to write a review, I felt compelled to share her experience. She was merely describing what she wanted, and like a scene from a comedy sketch, all the staff started laughing at her as she spoke in her native language. Needless to say, we won't be returning to this establishment. read more

I got a full set with a design and a pedicure 3 weeks ago for my birthday. The nails were $90 and and the pedicure was $40. I gave a $30 tip for both techs. This time I come back for a simple fill-in and an even more simple design and they charge me $80. There are no set prices and it seems they charge what they want for the day. On top of that, they charge a fee for using a debit or credit card. I ended up paying $81.15. If you pay with cash, you don't get that fee. I don't like that, so I will not be back anymore. Not to mention there are bubbles in my top coat and its not smooth. I used to patron this business all the time when I lived closer, but not as much since I moved out of Orange County. I don't know whom is in charge or running this location, but they need to fix it. It wasn't like that before. read more

I wanted to like this nail salon so badly because it's beautiful, but sadly it was a huge disappointment. The nail salon itself is very clean and beautifully decorated with modern her elegant touches. Glamorous chandeliers, gorgeous light fixtures, luxurious pedicure chairs... but that's where all the positive comments end. Reminds me of the saying, "You can't judge a book by the cover." This salon "looks" like a beautiful and high end nail salon, but the quality is lacking in their services and technique. I went on a Friday around noon and surprised it wasn't crowded. There was one additional customer there. That should've been my first indication. Every other salon is bustling on a Friday afternoon (if it's a good one). It was dead silent in the salon. No music, no TV, nothing. I thought they were having trouble with the equipment, but then one of the other nail technicians was "playing" with the TV using his phone to control it, but then just never turned music on. Not exactly a pleasant atmosphere as it sounded like a mortuary. The nail technician who worked on me was pleasant, but barely spoke English. That's always frustrating when it's difficult to communicate. I had the SNS Dip manicure and I will say they have every color you could want. However, it was the worst manicure I have ever had. She didn't go down far enough to the cuticle with the dip so there was a pretty big gap when she was finished. If I had noticed it while she was working I would've said something, but unfortunately I did not realize this until she was finished. By the next day, one of my nails was chipped. By the second day, two more were cracked. And by the 5th day, both hands looked like a hot mess. I called the salon after the first nail chipped to see if I could come in to have it repaired, but was told I would have to pay for it and that I probably hit my nails on something. Well, I'll be the first to say I'm pretty tough on my nails, but I'm 24 hours I shouldn't have a chipped nail! Usually, when I have SNS dip nails, I can go 2-3 weeks with no chips or cracks, which is why I get dip manicures. Don't be fooled by the beautiful appearance of this salon. Don't waste your time and money. Don't go here. Just don't! Trust me, you'll just end up having to go to another salon for a new manicure. read more

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Took my daughter for a relaxing day. Pedicures where fine but my heels were ruff by time we got home. Daughters nails were ok, BUT me; it took an extra 1 1/2 hours to finish. My nails are 1/8" inch thick in some areas. The acrylic was stuck to the cuticle and underneath in so many spots it was ridiculous! My husband bought me a gift card and when the salon changed owners they refused to accept the card which had SNS business logo and address. There are so many nail salons to go to, don't use this place read more

So I saw Kelly's work on Instagram and under every post she has $45-$75 and up depending on design. So she was late, then rushed me and told me my nails were $145 when she was done!!! My nails are medium length and thin NOT WOTH $145! She never specified price and this is a basic job! DO NOT GO HERE! I don't like people over charging for bullshit work! If I'm paying $145 I would get longer length with rhinestones pearls etc. I have never paid that much for o thin mediocre nails like this and I will never again!!!! She better hope not one nail breaks! read more

SNS Exclusive Salon - Nail Salons Near Me - Ocoee, Florida

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they do awsome and are so welcoming and they offer drinks and are so so sweet and sns does really well on the nails for a good price. if ur looking for a place to go do sns exclusive nail salon!!!!! read more

SNS Exclusive Salon - Nail Salons Near Me - Ocoee, Florida

The quality of their work has been the most amazing I've ever seen around the central florida area, the vibes were very relaxing the chairs feel great and they always greet you with lots of smiles!! I recommend this place 10/10 for anyone who's looking for a new nail salon (P.S - They are very gentle with your nails which is the bestttttt) read more

Very happy with my service here. They dont seem to rush and gladly take their time tending to you. The pedicure I got was amazing and I would definitely return. For ladies looking for eyelashes, they are some of the best in the city. I'd definitely recommend to anyone. A solid 5 out of 5. read more

SNS Exclusive Salon - Front of the spa - Nail Salons Near Me - Ocoee, Florida

Please don't go to Star Nails again. Today I had the worst experience there. I called yesterday to make an appt. with either VICTOR or Tu. Victor (one of the owners) answered the phone and confirmed a 1pm appt for GREG to get a fill. I showed up early today at 11am to get a pedi before my mani with Victor. After my Pedi I was sitting in the waiting area when I got a call from Star Nails. I looked to see which of the staff was using the phone. It was Victor himself. So I got up and approached him and asked him if he was trying to call me. He replied, "Yes." He then asked me what I was waiting for. I told him, "My 1 o'clock appt. with you." He quickly came back with, "I don't do men. I don't do men's nails. You can wait and see if someone else can do your nails." I should have yelled out, "DISCRIMINATION!!!" But I didn't. I just sat down and watched the other staff take care of people that had come in after me. So I walked out and found SNS EXCLUSIVE NAIL SALON which turns out to be owned by the same family as Star Nails. They took excellent care of me at SNS EXCLUSIVE Nail Salon. So after 18 yrs. of giving my business to Star Nails, I will go there no more!!! You shouldn't either. read more

Definitely five stars! The nail tech that served me was effective and efficient! Her name is Nancy and i definitely recommend her to anyone looking for nails for events! She did an excellent job on my prom nails. Will definitely be coming back here again and recommend. The over all ambiance of the place is soothing as well. read more

Showed them a pic of what I wanted, asked for the price and they said that's a full set. Paid and left but realized they over charged me so I called them. Turns out they charged me an extra $15 for the white nail polish that the guy used, which he did a crappy job on and also got white nail polish all over my phone case and my knuckles. The lady on the phone told me when ppl show a pic and ask for prices, they don't tell them that it's extra. Very rude a deceitful. Worst part of it all is the guy used a scraper tool on my feet during the pedicure and literally rinsed it and put it back into the cart and used it on the customer after me, there was no sanitization of any tools or the seats that were used. read more

SNS Exclusive Salon - Nail Salons Near Me - Ocoee, Florida

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Gel polish chipped of after one day. The gentleman just was concerned with who did it so he could have money transferred to him. I literally just wanted my one toe fixed read more

I received excellent service from Tam as always. I appreciate her so much. Thank your.

Omg!!!!! DO NOT COME HERE!!!!!!! They took my money for a f'd up job again! I only came back because Kelly did great on my nails after I found her on IG but she was busy. So I let some other girl do my nails. Look at the damn picture!!! I raised hell! And she said did what I asked. I told her she absolutely did not and now I can't fix it unless I get a fake nail on top. She over shaped to the max. I didn't even let her finish my other hand. That's how pissed I was. Do you think they charged me? You guessed right!!! They got my money AGAIN! read more

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First time visiting this salon! absolutely love my nails definitely did not disappoint! Will be going back again for a new set when it's time! Thank you Tiffany! She did amazing work on my S P R I N G nails completely obsessed with them!! read more

SNS Exclusive Salon - S P R I N G NAILS - Nail Salons Near Me - Ocoee, Florida

This is the real deal! They are 100% SNS and are in nearby Ocoee!! The purpose of dip manicure is NO UV if a place uses UV, walk right out. T is warm, has a great sense of humor and does the best job in record time! Don't think twice, just do it!! read more

Mimi is flexible quick and efficient. I am always satisfied with my nails, and I love how long they last. She's great!!

rude. rude. rude. my nail fill came out fine but the lady was so rude saying my hands will look weird with design. pedicure was pretty bad. used dirty towel (with red stains, hopefully not blood) and cold water. my french tips look very thick on some toes and thin on others. worst part is it was 130 dollars for rude service and a sloppy job. will not return here. read more

Been here a few times and I always try to give it another chance but I'm done. I went for a pedicure and a simple manicure. How is it that my feet look just as dried and rough as they did when I came in? I get my pedicure every 3-4 weeks and I moisturize them daily. When the tech went to trim my toe nails he trimmed them way too short and crooked. I asked for a simple manicure and still have cuticle left on my nails, I had to finished the filing when I got home because the edges were left feeling ruff and unfinished. I don't ask for nail polish because it always peels but I didn't even get a cuticle oil, nothing. I'm leaving for vacation tomorrow with crooked, short toe nails with rough feet/heels and my nails I will have to finish myself. Why charge as much money as they do then to use cheap products and results that are very disappointing. read more

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This place overcharges you and isn't clear on their prices until it's time to pay. I am not happy with the service. I even called their salon 5 times attempting to get clarification and after explaining my concern they kept hanging up on me until I decided to no longer call. It is very upsetting. I wish I would have seen the reviews on here before going to this salon because there are several people complaining about the same issue. read more

This place is awesome they are nice fast service and great at doing nails I'm super satisfied this is going to be my permanent nail salon

Horrible. I was told I would only have to wait 15 minutes after 30 minutes I walked out to get someone's attention and nobody would make eye contact with me. They were completely avoiding me. I had another appointment in one hour and knew that they would not be done by then so I walked out. I wish I was told 30 minutes ago that they would not be able to get to me I could've went somewhere else poor customer service. read more

I went to Avie's on the recommendation of a friend who raves about it. I loved the decor. There's a huge beautiful fountain in the center of the pedicure room. The pedi room is really spacious compared to most places. There's purse hooks behind each chair and trays on both arm rests. They covered the trays with towels for any concurrent mani services. And a person could stand between each chair with the trays down-- relative privacy compared to most nail salons! The deluxe pedi was perfect and uneventful. The nail tech did not introduce herself but I later asked and learned her name was Cindy. The manicure was going okay for a while. I noticed that my gel mani was not any of the brands that I'm accustomed to, CND or OPI, no, this was some box--I'd never heard of them. I didn't like that the nail dryer was tilted to shine light into my face. I could feel the wrinkles forming on my face! Then Cindy pulled out what looked like polish thinner, poured it into the gel color and shook the color. Right in front of me!! I was not happy with that. When she finally finished I though the cuticles covered with Polish must have been part of a new trend. At least I got a free face tan read more

SNS Exclusive Salon - Polish on my cuticles. - Nail Salons Near Me - Ocoee, Florida

Do not go to this nail salon and do not let a woman named KELLY (IG:Kellyphan_nails) do your nails! She does not take her time, she will do a rush job on your nails so that she can work on you and someone else at the same time. KELLY does not pay attention to detail or take her time. I got my nails done less than one week ago, 2 of them came off and 4 other nails are currently lifting at the cuticle. When I came in to get the nails fixed KELLY had the nerve and audacity to try and charge me after I have already paid $57 for my nails less than a week ago plus I gave her a $10 tip so I paid her almost $70 for her to do a mediocre job. She had the nerve to request that I repay for her to repair my nails. I refused, so she ended up telling me that she wasn't gonna fix my nails and someone else there was gonna do it. To me that is completely unacceptable, she was upset I called her out and refused to fix her bad work. So, like I said if you want a rush job on your nails and poor quality and to be overcharged then you can go to this salon. If you want someone to do a bad job and treat you with poor customer service then asked for KELLY. Please don't be fooled by all her Instagram posts and pictures because the pictures look good but once you get there and you get the quality of work you'll see that she does not take the time to do a good job. And another thing! Coincidentally a young lady came in about 10 minutes after I did with the same exact complaint about KELLY, and both of us said we would never be going back to SNS salon! read more

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So much wrong here but I start with the only positive. The place looks nice.. anyhow - I went in for a pedicure and had gel x on my nails from another nail salon. I needed them removed and asked if they are able to do it. They said yes but kept insisting that what I had on my nails was acrylic. I told them no, its gel x and it needs to be soaked and then gently scraped off. The lady doing my nails started using a tough nail bit and started drilling. I told her no and asked if she can gently scrape with the tool. She couldn't understand me and a young lady comes to help (Covid*) and proceeds to drill. I asked her if she can just scrape after its soaked and the gel like substance will just come off. She got mad and said this is impossible to remove. I then soaked her hand in the acetone and used my nails to scrape it to show how to remove it. I told them its okay and I can just leave them as is. this lady takes my hand and starts scraping and filing so vigoursly and left my nails in horrible shape. All because she had no idea what gel x was and was adamant that it is acrylics and that I didn't know what I was talking about. My covid disclaimer - they do not sanitize tools and use the same tool without cleaning, wiping or spraying on the next customer. They don't spray down the chairs or tubs after each client. read more

This nail salon is the best!!! you can walk in without appointment and you will wait only 5 Minutes. All technician are good an fast. Nail paint is impeccable. They are very nice and the hand massage at the end is the best part. I highly recommend this salon. read more

The only nail salon I go to for my full sets and pedicure. Every time they give me exactly what I want. Such nice people as well.

First time here and I could not speak on the satisfaction of the work because I never made it Pat the reception desk. Walked in was not greeted so I just signed in a sat down. About 15 minutes later one of the girls came over and asked if i had an appt. I said no, she jut said ok and proceeded to walk away. Not giving me any indication they could not service me today or if they would how long it would be. I sat there awkwardly for about 5 more minutes then decided to walk out and spend my money elsewhere. With so many nail salons out there, do yourself a favor and skip out on this one! read more