great service helped out tremendously when needed and were…read morevery detailed. made the precesss easy

If you are ever in a house fire, as we were, please beware of ambulance chasers. Renewal didn't…read moreactually chase us, but they came after they were recommended by another ambulance chaser, and in the middle of our stress and worry and their assurances that "Don't worry, insurance will pay for everything," they ended up taking clothing that was going to the Salvation Army anyway and rugs that were destroyed by the water damage of the firefighters anyway, and charging us for it all. Our bill was in the tens of thousands, and they wouldn't return anything to us to inspect the damage until after we sent the check. Once we realized there were thousands of dollars there of damaged goods that they should have refunded, we never heard from them again. It's true that insurance did pay for it, but insurance didn't pay for all the damaged area rugs and other things we needed to replace. A lot of the bigger rugs came back smelling vile, of mildew, because our house restoration took more than nine months before we received back the rugs, so I don't have pictures. We threw that stuff out immediately. All in all I would say that this company owes us about $7000 that we'll never see again as, despite my emails and phone calls, we never heard back from them after they got our check and delivered the last of our stuff. If you ever have a fire, think about going to a fabric cleaner you know, first.

Perry did a fantastic job on my move out carpet cleaning! The carpets were old and I didn't have…read moremuch hope for them looking that great, but was amazed and very pleased when I saw the result. To top it off, I have severe allergies to chemicals. That he used all natural Green products made me feel good about the environment and that the next person in the condo would start fresh! In addition, every room was meticulously cleaned, with military precision for the cleaning pattern. The bid was fast, reasonable, and the job done on time and to my total satisfaction! I would highly recommend Candid Carpet Care for all your carpet cleaning needs! Based on the terrific job they did for me, my neighbor had them do his rugs too (they have 3 little children) and I thought the results looked great, but I'll leave a full review for him to do. I just moved into a house with very light wall to wall carpets so I'm certain I'll be hiring Candid Carpet Care again soon! Thanks!

Perry and Gabe were really nice and extremely professional…read more My dog just died and before she did she couldn't walk, so it was hard to keep the rug free of urine (and poo) stains. I can't believe they got it all out! They came once while she was alive and did an amazing job so after she passed away I had them back and they gave me a discount. They were prompt and called to confirm, these guys are no nonsense. I could tell they had a lot of experience with different types of carpets and different types of stains. When I researched companies, they seemed to fall in the middle as far as pricing, but I think they are far more skilled than either the cheaper or more expensive services. I can highly recommend them.

I called Supraclean for a rushed estimate on our master bed/bath as there was a musty smell. I…read moreinquired on Sat for a Sunday estimate -- my floor tile guy was scheduled in a couple days and my family and I were moving in right after that -- no wiggle room time-wise. Sterling and Leonard were kind enough to come to Sonoma County on short notice for a FREE estimate! Sterling is a seasoned pro, and Leonard knows his stuff, too... L went under house in crawl space, then under house outside to view a new vapor barrier I had had installed and to check for possible water damage. Sterling used a device to test the moisture in exposed subfloor, and used other tools to determine a favorable outcome for us: there was no cause for alarm, no actively growing molds, the natural adobe earth often caused that musty smell, etc. He suggested I replace the carpet to help get rid of musty odor, and a couple days later they sent an estimate on using equipment to dehumidify, sanitize, etc. If we had had more time before the tile guy started, we would've hired them, but instead, since there was no health concern, we did some sanitizing ourselves and air filtering, and have made peace with the musty odor, always keeping a window open. I tipped them for their rushed response, for demystifying the musty odor, and for giving us peace of mind re: no harmful molds being present. Nice people, too. I read a few other reviews here for these guys and didn't realize they also do regular carpet cleaning. It may not be worth it for them to come this far just for carpet, but next time we need our rugs done, I'll see if they'll come out.

Sterling was incredible and this company deserves nothing less than 10-stars out of 5…read more We had initially tried to get SupraClean from the Bay Area location but was routed to the San Pablo SupraClean (this page) and I reached out and Sterling literally came out to us the next day and got a quote turned around in less than 24 hours. Compare this with another company on Yelp that strung me along (another 5-star reviewed mold remediation company) and still hasn't gotten back to me after they came out and never got a quote to me until I begged for one. Highly recommend this company and Sterling is just a fantastic individual. Straight to the point - quick and efficient and absolutely deserves a bonus check ASAP. All the individuals who came out on the job were professional, courteous and communicative. Cannot recommend them enough - this is as professional as it gets!! They don't have many reviews since most of their jobs are insurance claims - which makes sense now but they are the East Bay's hidden secret for all things needing restoration in your home.

This is my first time getting carpet cleaning and wow did they do an amazing job! Not only were…read morethey super friendly, they were also extremely professional and responsive! Some back story is that we have a unit at one of our properties that has been abandoned for 2 years. The previous tenant also owned a cat so that carpet was absolutely disgusting and had a lot of stains, pet hair, and dirt and dust build up. They did a quick and efficient job and got almost all of the previous stains out! I'm super satisfied with their work and they made the entire process stress free. Ken and Raul were amazing to work with and I highly recommend this place if you want sparkling carpets!

I'm a repeat and happy customer. I used Sparkling Carpets to clean up my 1 bd apartment with pretty…read moretired berber carpet in 2023, and just yesterday I used the company to perform a repeat service and additionally clean 2 carpeted hallways in our building. Carpets looks great and pet stains in the communal halls are gone - thank you! Communication and scheduling was very easy, got appointment the next day, pricing is reasonable and competitive. Technician arrived right on time, and I could not be more happy with the results. THANK YOU and highly recommend!

Many years of experience and amazing customer service.Excellent dry cleaning and high quality…read morelaundry care!!

I dealt with the Manager named Ana and her Customer Service was Excellent. She kept her word as…read moretelling me what she was going to do for me as a Customer pertaining to cleaning my clothes and for me that speaks volume. Thank You Ana for demonstrating the leadership for your company.

I've interacted with this company for close to 4 years. They have been nothing short of amazing,…read moreFrom the owners all the way to the staff. The employees are friendly, professional and efficient. I would absolutely recommend this business!

I didn't know that service like this still existed in the world. Raul and his team were absolutely…read morededicated to my happiness with my kitchen floor. The communication and follow-up were impeccable, and they were very accommodating for making appointments, too. My situation is I have recession rent, so that my landlord wouldn't help us out with the work that needed to be done on our kitchen floor. I thought we had linoleum, but Raul identified it as PVC. I wish we had a more environmentally acceptable flooring, but at least I found a green-friendly cleaner. We saved the tiles from the dump/incineration and got them cleaned up and covered a double coat of wax on them, which turned them from yellowish grey to sky blue. I also learned that with waxed floors you shouldn't scrub or use harsh acidic cleaners on them - that only compromises the finish more. A team of 4 guys came over for about 4 hours for the process of stripping and rewaxing. This is also a family company and Raul stuck around for his guys making sure everyone and everything was doing well. In the end, I felt that I had gotten a very good value for the man hours and expertise. It gets even better if you can split the cost amongst roommates. Now our kitchen floor feels fantastic underfoot and I actually know how to take care of it. I highly recommend this company and will gladly send you pictures of the work they did on our floor.

This is a follow up to my previous review posted yesterday…read more Today Grant blamed me for the holes in my rugs! This made me really angry. This is what happened... My dry cleaner sent the "rugs" (used on table tops, never on the floor) out to Grants rather than dry cleaning them. Today I showed the result of Grants rug cleaning to my dry cleaner so he knew why I suggested he not use this company anymore. So he called Grant and then handed the phone to me! So I explained to Grant that my "rugs had holes in them that they didn't have before the cleaning. He then screamed at me- "you have animals! They caused the holes!  And all the hair."   I told him they did not have holes in them before cleaning. "You have animals!  There's nothing else I can do for you rugs!"* He also said something about the holes being there before he cleaned them, and that he had photos to prove it. Well, I have photos of the rugs before they were cleaned this time also. The "rugs" he cleaned were used on table tops so the cats did sleep on them leaving some hair. But they did not make those stretched out holes. I was so upset I just hung up. *This is the 2nd cleaning he did on these items, the first time there was hair left on them and I asked if the hair could be removed. He said he had some kind of brush he would use on them and that I should send them back. So I am going to have them restored - repair the holes and try to remove the dye that bled into light areas. This will cost more than their actual value, but they are sentimentally important to me.

Cleaned an expensive dark green middle couch cushion that had an alcoholic drink spilled on it…read moreperfectly. Matched the other two with no color change. Also cleaned a silk Persian rug that our dog urinated on perfectly. Very timely service . Came out to pick up the items the day that I called and returned them 1 week later. Extremely fair priced. I have paid much more to have the same rug cleaned in the past with a 3 week wait. I highly recommend this company.

My stairs were in serious need of cleaning! When we moved in, the movers had stained our carpet…read morewith dirt and mud. Over the years, my toddler also spilled juice, ketchup, and other things, leaving the carpet badly stained. It had been a long time since it was properly cleaned. My brother recommended Luis, and I couldn't be happier with the service he provided. He was quick, efficient, and left my carpet looking as good as new. I'm extremely happy with the results. Thanks again, Luis!

Amazing job! Communication was prompt, easy scheduling, and up front pricing. Our couch and area…read morerug was showing all three of our sons and the water was so gross I couldn't even look at it! Now all is fresh and clean. Will definitely use again!