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Renewal Claims Solutions

3.9 (27 reviews)
Open Open 24 hours

Services - Renewal Claims Solutions

Carpet cleaning

Damage restoration

Dry cleaning

3 More Services

Mold remediation

Rug cleaning

Stain treatment

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Who knows how many coats and what not
Traci H.

This company has now responded to my review and posted conflicting statements and untruths. I never received an itemized list of everything they took from us. Not once. There were never 100+ photographs sent to us of our items. Most of the back and forth of as this owner has described is completely embellished. I actually had most of my interactions with this company in writing, especially after I saw how they kept saying one thing on delivery and then the date they gave would come and go, with no delivery. So I have the communications in writing. I'm happy to continue to pursue this if this owner wants to keep telling lies. To date we are still missing clothing. For the owner to describe the interaction this way and say he's apologetic is just not true. Not once did they apologize. We did tell them a description of our items that we could recall as we listed in the review too and sent back their own photo of the missing back of clothing that was never delivered. Course when you go through something like this, the last thing you as a homeowner are doing is creating an inventory, you are relying on a company who does that for a living to do that. Their competitor, who Nimesh, slammed left and right did that. They gave us a printed clean inventory for the items they took. For example - 10 shirts, 15 coats, etc. That did not happen for any of the laundered items from Nimesh's company. Nor have they provided us with a list or items they destroyed or ruined, but I have emails exchanged with them, where Nimesh says something was on the destroyed list. This company's "inventory" of laundered items is those photos of bagged clothing as I put up for you all to see. Those photos are here forever for all to see. Shame on this company for continuing their charade. Bad to worse for who? Were your clothes lost? Did you have a company rip you off? Destroy your clothes? Refuse to return them? Nimesh even asked for payment before delivery even though their documents all say that won't happen and they were not ready to deliver. If anyone's alarm bells were ringing it was the customer who was being defrauded.

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5 months ago

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6 months ago

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2 years ago

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Ankit V.

Helpful 5
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1 year ago

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2 years ago

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3 years ago

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3 years ago

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6 years ago

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6 years ago

Business owner information

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Ankit V.

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5 years ago

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6 years ago

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Karen M.

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5 years ago

Thanks to Kevner an employee here I've had a wonderful experience with this company and they did a fantastic job on my dry cleaning too

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5 years ago

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6 years ago

They were efficient I got things out in back quickly everything they did was top notch look

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Karen M.

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4 years ago

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7 years ago

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Ankit V.

Thank you Tom, it was a pleasure servicing you!

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8 years ago

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6 years ago

I would highly recommend them. All the clothes were perfectly folded and clean. They did a wonderful job. I would use their services again.

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Karen M.

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7 years ago

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5 years ago

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6 years ago

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5 years ago

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Ankit V.

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7 years ago

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5 years ago

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6 years ago

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8 years ago

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Ankit V.

Thank you Mimi, it was a pleasure servicing you!

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8 years ago

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Review Highlights - Renewal Claims Solutions

I greatly appreciate the follow up from Nimesh and Brianna during and after the delivery to make sure that everything was as expected.

Mentioned in 9 reviews

Read more highlights

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I had my wedding dress altered here after a coworker recommended them, and I am so glad I did. At…read morefirst, I was a little hesitant because I thought they mainly specialized in dry cleaning, and my dress was very delicate tulle with seven layers, so I wanted someone experienced. Other bridal boutiques quoted me between $700-$1,000 for alterations, which honestly stressed me out. Cathy, the seamstress, completely exceeded my expectations. She worked her magic and my dress turned out absolutely perfect beautiful fit, and handled with so much care. You can tell she really knows what she's doing. The best part? I paid about half of what other places were asking.

I have used this business before, but unfortunately this experience was very disappointing and did…read morenot meet my expectations. When I initially arrived, I spoke with one of the employees regarding a small coffee stain on the front of my shirt that I wanted removed. During our interaction, the employee appeared distracted and was using Facebook while I was speaking with her. She examined the shirt, acknowledged the stain, and instructed me to return a few days later to pick it up. When I returned, the same employee was again on her phone while assisting me. As I was paying for the service, she suddenly asked, "By the way, were these stains here?" I looked at my shirt and immediately noticed blue discoloration and marks that appeared similar to bleach damage. I informed her that these marks had not been present before and reminded her that the only issue with the shirt originally was the small coffee stain on the front. The employee insisted that they do not use bleach and stated they would keep the shirt for another week to attempt to correct the issue. After a week passed, I returned only to find the shirt in the exact same condition. I also never received a phone call or update informing me that they were unable to fix the problem. During this conversation, the same employee explained that the individual responsible for cleaning and inspecting garments documents existing damage by taking photos before items are processed. She stated that if there are stains or defects prior to cleaning, photos are taken. If there are no issues, no photos are necessary. No photos had ever been taken of my shirt, which would suggest that there were no existing discoloration issues beyond the small coffee stain. Despite this, she continued insisting that the shirt had been brought in that way. It was close to closing time and she shut me down and stated we had to go. Very rude demeanour. I was then instructed to return a few days later to speak directly with the owner regarding a resolution. When I met with the owner, I was told there was a possibility that an employee may have used bleach on the shirt. This directly conflicted with the previous statement that bleach was never used at the business. At that point, there appeared to be no accountability or consistency regarding what had happened. To resolve the matter, I was given only two options: 1. Keep the shirt and receive store credit $10. 2. Receive compensation for the shirt's value with proof of purchase, but they would keep the shirt. I explained that I believed I should be compensated for the damage while also retaining possession of my own property. I was told that was not an option. This situation is about more than just a shirt. The most concerning issue was the lack of accountability and customer service throughout the process. A mistake can happen at any business, but taking responsibility and properly addressing it is important. If this had involved a wedding dress, suit, or another valuable item, the outcome could have been much more serious. Lastly I was issued a check, they kept my shirt and owner still insisted I do not leave a bad review. Well, I'm being honest.

Renewal Claims Solutions - damagerestoration - Updated May 2026

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