The fact that I didn't buy anything did not lessen the level of service, time and attention I…read morereceived! On behalf of a client, I was looking for a specific kind of walker which Allstar didn't carry. They still spent time with me, explained how not only their walkers worked but also the one about which I was inquiring. I received a much needed lesson, which information I was able to take back to my clients. I cannot recommend Allstar Medical highly enough!! They are generous with their time and wonderfully well informed!!

They have a great selection of supportive devices for getting out of bed etc. when I couldn't find…read more"buy today" grab bars anywhere, including Home Depot, they had a large selection in stock. Also got other ideas for things I hadn't even thought of for my disabled friend.

Their in store supply could be better. Also I kept calling to ask a simple question but no body…read moreanswered the phone. I left a VM message and got a call back way later (close to closing time of the store). I was looking for a "close ended orthopedic boot for my injury and they didn't carry it inside the store. They carried the "close toe" boot. Lastly, Their prices are high (mark up) since they didn't carry the close toe boot I had to order on Amazon. Amazon was okay but I had to wait 4 days for shipment. For this reason I wanted to buy an orthopedic boot immediately. The prices as i mentioned at this store in Walnut Creek are high. I got what I needed from Amazon and paid 2 times less than what I would have paid if the store would have had the close toe boot. I understand that the store could be a "small business" and I am all For supporting small businesses BUT at the same time not having to pay triple the amount for a product that I or anyone else can get for a cheaper price without compromising the quality of the product.

I was in search of a sharps container and went to two different chain pharmacies to look for one…read more Unfortunately neither had any. Thankfully Diablo Medical Supply had some and saved the day! I called in the morning to inquire if they had some in stock and I was told yes. I went in around noon and was out in under 5 minutes. I appreciated that Nathan was super helpful in answering my questions and he was wearing a mask. There was also hand sanitizer there for me to use. I will come back to purchase masks as there were plenty of N95 and KN95 masks for sale. I will say that their hours on Yelp don't reflect what I believe are their current hours. They close today at 5 PM and their Google hours show a different time. My suggestion for this businesses would be to update their hours. In the meantime I'd suggest calling before going.

I've had an excellent experience with WeCare for abetterU. From the moment I placed my first order,…read moretheir team was responsive, knowledgeable, and truly cared about getting the right products for my needs. Shipping was quick and reliable, and everything arrived well-packaged and exactly as described. I also appreciate their customer service--they're friendly and willing to answer questions or offer guidance.

I was received an extremely excellent customer service from Andre Garcia today... he was helping me…read morewith all the questions I asked and solved all the missing issues...thank you very much to Andrie ....i'm very appreciated and highly recommend this " WeCare for Abetteryou " Medical Supply"

I have received fantastic post sale service on my Braun wheelchair van. Their service people have…read moreyears of experience and they don't rest until that have it right. This is the kind of community minded business that has become a rarity these days and they earn and deserve your business. You won't get this level of customer service out of that national wheelchair van chain. I doubt that they would come close. When you're like me and drive my van from my wheelchair, you cannot afford to have anything go wrong. I trust them completely.

I rented a scooter from this place because I have a broken body. I am younger than their average…read moremobility customer (and less grumpy), so I am aware of being overlooked or seen as a "helper" in stores rather than the one who needs the device-- but not here! Me and my invisible disability were treated with respect, they gave clear instructions, had fair prices for both rentals and purchases, and let me practice a couple of times on my new "toy." When I returned the scooter, they came out to my car and helped me wheel it in. Very nice staff who laughed at my jokes-- it's the little things folks! Thank you for a stressless experience.

The pharmacy had what the doctor ordered. Got a call from pharmacy and pick up was a snap…read more The issue arose when I went to take my med. The aluminum seal was partially unsealed and it was too late to return to get a replacement: pharmacy is closed and I am due for my dose. Counted the pills--all there so took my dose. Tried calling the next day. The pharmacy terminated the call twice. Check your prescriptions that are filled to make sure the tamper-proof seal is intact before walking out.

Update: I've been coming here for over a year now, and Akram has been consistently outstanding…read more He's helped me navigate some complicated prescription issues and always goes the extra mile to make sure everything gets sorted out. He genuinely cares about his customers, which is rare these days. Still an easy five stars!!

I'm a nursing student and I needed a stethoscope, this place had those and anything else you could…read morethink of! Really nice!

Hard to find Senior Management to express concerns. None r listed. My concerns are administrative…read moreand the only changes that could be made have to come from Senior Management. Even younger Doctors (who r the only ones who will speak to me re gatekeepers, the portal, signage) say they have no control and don't pass on concerns So, I will be going there for the rest of my life and I need these Doctors good. I just wish it was not such an ordeal to make appointments or get questions answered pre appt. And the "rules" not patient friendly not customer friendly. They r part of the American health care system that is crushing patients. They certainly belong.

Very frunstrating!!! Unprofessional company I ever worked with…read more My Dad was discharged from a knee replacement surgery on Thursday, the machine did not arrive until Saturday. They machine stopped working Saturday night. We called and texted the company multiple times with no response. Finally got a hold of someone on Monday. The guy came and replaced the machine but rushed out without even making sure the machine worked properly. Ended up the replaced machine was not working. Called the guy back and he refused to come back. What kind of service is that?! Totally unacceptable. I would not even give one star.

I see all the negative reviews. Let me tell you my experience…read more The phone call is long., And I waited and waited and waited a few times. But once I get a hold of somebody, everyone, and I mean, everyone has been very, very helpful. Today I went in because I thought my CPAP was broken. the man at the front door who has been there many times was very helpful. He helped me fix it. He fixed it. I watched. Friendly? Very. I have no issues or complaints with anybody I have met. Getting through I agree is hard.

Apria is hands-down the most incompetent company I have ever dealt with across any industry. Their…read moreservice is a nightmare for anyone already struggling with health issues. They routinely screw up basic orders, and when equipment finally arrives, it's often old, worn out, or literally falling apart. The billing department is even worse; I constantly receive "mystery bills" that lack any itemized breakdown of what I am actually being charged for. Trying to get a straight answer from customer service is impossible, as you are passed from one agent to another with no resolution. Their lack of transparency and total disregard for patient safety is predatory. Save yourself the stress and find a different DME supplier that actually respects its customers.

Ever since Quipt/Great Elm took over, working with this company has been a NIGHTMARE. I wish I…read morecould select less than 1 star. Their website feels sketchy to say the least: buttons that are supposed to go to view bills have DNS issues or lead to "not secure" pages. Trying to pay them is virtually impossible. There is no way for you to make an online payment-- they want you to enter your mobile number so they can send you a link-- but the link comes from a source that seems unconnected. Then they want you to input all your info...I don't feel that my data & payment info is safe. It's almost easier to let your bill go to collections...Almost. This happened on my last bill, but because I can't verify the amounts, I'm stuck right now, and have asked for a debt validation letter before I pay them. I've tried calling them-- no one picks up. I'm attempting to email them again. We'll see what comes back, if anything. I hate that this is the company my Dr's office/insurance is making me work with. They are impossible.

A 1-star review for Oxygen Plus is too high, but alas. Echoing an earlier review, Oxygen Plus was…read morefine 5 years ago, but then they were acquired by Quipt Home Medical, a simply evil company. This is the worst of Quipt's unscrupulous behavior - I'm new to Medicare & so needed to get set up with CPAP equipment deliveries. Major runaround to learn exactly what would be needed. Very shady. Spoke to the Intake Manager, Karen, who just interrupted me & talked over me till she hung up on me - after criticizing & insulting me. Stunning behavior. They like to hang up on you if you ask a simple question like what exactly do you need for the order? Or why are you stating that this is a Medicare requirement when it isn't? They state that Medicare requires this new sleep study in a case like mine, which is not true. I asked Medicare 3 times, each time learning that, no, they don't require that, & even had a 3-way call w/them & Medicare in which I asked Quipt directly why they were saying it's a Medicare regulation to get a new sleep study when it isn't? He couldn't answer that, started yelling at me (they do that a lot in response to questions) & hung up on us. Something's definitely shady at that place! I'm thrilled to have discovered Ron Andrews Medical Company, a local, family-owned company who will provide my supplies w/out needing a new sleep study. They didn't even yell at me or hang up on me, either! Ron Andrews Co is getting a marketing boost from me encouraging my doctor to tell his patients about them. And Quipt is getting these 1-star reviews plus my Better Business Bureau complaint. Karma!