I absolutely love this store! Went before going to work and absolutely glad with my purchases! Glad…read morethat I came in! I have always passed this place! In terms of protocol, they are doing things excellent! Staff are welcoming and helpful! Took advantage of their 50% discount! They have got themselves a regular!

5 Stars- What an amazing experience! I found them in a social media post and my interest was…read moresparked by their advertisement for athletic cut suits, that had a stretchy component and was easy to travel with. My experience started with a call to the store a few weeks ago when I spoke with Lekwan. He took his time to explain everything on the phone, no pressure and was extremely courteous. I finally made it to the store in Spring Street in SoHo. The first good sign was I found a parking spot in a busy Saturday afternoon that was only one block from the store. When I entered I was immediately greeted by Erin, who I later found out was the store manager. She was courteous, pleasant and you could tell right away I was in good hands. Everyone worked well as a team. I met Lekwan and they both assisted me. They have a great selection of suits, shirts pants, shorts and other accessories. They offer making custom suits and tailoring as well. There was a suit that caught my eye on line which they had, I tried in and it was exactly what I was looking for. It's for a wedding in the Caribbean in November and is the perfect weight. I have never felt more comfortable in a suit than this one. Lekwan took his time to pin it for tailoring and made sure the tapering of the leg was perfect. He even did the "chair test". Making sure the bottom of the pants leg is not too short when you sit down. I wound up purchasing two other pair of pants and had them do the alterations as well. I also picked up a great shirt to go with the suit that is wrinkle free as well. I have to say that I have high expectations for customer service and everyone on the store met or exceeded my expectations. Other businesses should take a page out of their book. They helped with everything from bringing items back and forth from the dressing room, having multiple options to try on and plenty of refreshments on a hot day. I will definitely be back and highly recommend them.

The staff was very helpful and knew exactly how to create a perfect fit! Plus they had a bar!read more

I've shopped in Vans stores before. Every time I shop at Vans I will say that the people who work…read morethere are usually very friendly. Today is Friday, October 20, 2023 and I'm writing the down because I regrettably didn't get the name of the employee who helped me tonight in the location in Kings Plaza Mall, but when I entered, he and the young lady behind the cashwrap both greeted me with a smile and welcomed me into the store. It was very warming. I've worked in Kings Plaza for years as a manager in one of the stores that isn't there any more, so I really appreciate great customer service. I came in because I needed a pair of plain white shoes for my new job I'm starting soon. Kings Plaza is known to have a wide selection of footwear throughout the mall, but I'm a big guy and I have a large shoe size, and I've checked every place I usually get shoes from, but nobody had what I was looking for, or if they did not in my size (13 or larger.) I knew Vans would probably have my size, but they're not really a comfortable shoe for working normally. The genrleman who helped me was very knowledgable. He recommended alternatives based on what I was looking for and actually found a decent shoe that fit both my criteria and my feet. They felt comfortable to walk around in and it was less than the price I wanted to spend on them. The young woman at the register greeted me with a nice smile as she gave me my total and they both wished me a good day. It doesn't take much in the world of retail to make a customer happy, but I want to give kudos to all the Vans stores. You guys are awesome at hiring and training your staff, and I know from experience that sometimes Kings Plaza can be a rough place to work in and maintain a smile. I could list other stores I went into and not had a similar experience, but there's no reason. I left the mall happy, so thank you!

When my friends and i came to visit this store the service was slow. We had to approach a worker to…read moreget help and it seemed like it was a burden. Customer service needs to be worked on.

LeSportsac is once again headquartered in my back yard. I love the brand and their merchandise…read more I've been purchasing the bags and accessories for years. I really don't need more but it's fun to look! If you are in SOHO visit this store. I sometimes order online. LeSportsac is an American handbag, luggage, and travel accessories company. In 2001, LeSportsac opened its first US main store on Madison Avenue in Manhattan (closed in 2019). That was my store! I visited frequently from the time they opened. I learned about the brand when I moved to Manhattan. Their handbags are very popular for leisure. With the casual dress when I was employed the bags with the solid colors could be worn daily. They never wear out. I can throw it in the washing machine if needed. If you purchase an item and then it goes on sale they graciously credit the difference to your credit card. I've had that experience in the past with the backpack I purchased online. Most of the bags come with a cosmetic case in the matching print of the bag. It's all about the convenient pocket placement for phone, keys and metro card. When my friend from Florida stayed with me I gave her one of my bags to use so she'd have everything at her fingertips. It's definitely a NYC necessity. I highly recommend their products. A little company history: LeSportsac, Inc. was started in 1974 in NYC by Melvin and Sandy Schifter. Until the sale of the company LeSportsac products were made in the United States. Melvin and Sandy Schifter informally retired from day-to-day operations around 1990. They left Melvin's son Tim Schifter to manage the company. PS LeSportsac is very very popular in Japan I've heard! I'm definitely recommending you visit this store.

Everything went well: salesperson was knowledgeable and polite and I was shopping during a sale…read morewhen there was a large selection.

I got a shirt that I love I never regret buying this product. I will recommend coming here and…read moregreat service

Imany is a great asset for this company and provides an excellent service. I love go shopping when…read moresuch dedicated and professional person is helping you. I wish she can be promoted.

Not sure why the rating is so low. We visited recently looking for some suits for an upcoming…read morewedding. They took my husband's measurements, he tried on a few pieces and then our order was submitted. The items arrived as promised in a few days, and he looked great at the wedding! It's nice to know they have all of his information as well if I ever want to go shopping on his behalf. The people who helped us were super nice. I would absolutely shop there again and recommend it to any gentlemen looking for an easy shopping experience. Just know in advance they don't stock anything at the store and your order will be mailed to you.

It was a very comfortable place. They do have some stuff you can buy. Very helpful with any…read morequestions you may have I would go back again. Plus they offer 1st responders a discount so that's always a plus. Thank you for your respect.

I ordered 2 pairs of UGG slippers from this company. The stitching on one of the pairs came…read morecompletely undone, exposing the foam, after only wearing them for 3 weeks. I contacted this company and they wanted me to send pictures of all angles of the shoe. I did so.They then said that those were not the UGG slippers that I purchased from them, stating that it had "significant" wear and tear. They were accusing me of lying, then denied that they ever said that when I have the transcripts of all of our written communication. THEN they said that they only accepted returns for new and unused products. This shoe is clearly defective. They don't care. BEWARE OF BUYING ANYTHING FROM THIS COMPANY!!! I truly hope that Amazon pulls their privilege as a seller.

Moe & his staff are great! He takes care of his customers and staff on point! Go check them out you…read morewon't be disappointed!

You know, I expected more of a selection out of Carter's Children's wear, we stopped in to see what…read morekind of specials the outlet mall would have, and I have to say their pricing is not much better if at all than our local Target with their selection. Disappointed. And fewer 100% cotton clothes than I'd expect... only the very young apparently get 100% cotton clothing mostly, and as you go up to toddler age, the quality diminishes.

Great selection at a good price but when it comes time to pay only one person was available. The…read moreline was long and there were 6 other workers just wandering about "pretending" to work. I was in the line for about 15 minutes because two of them in the counter were busy talking about how one of them just got back from vacation.