Quick service and great smoothies I come here often as I work nearby . Not sure why it's rated so low

bad bad went for a pick up. had me there for 20 mins outside. they would just stare at me not even a. we be right with yall or some had some one else pick it up. and by that time the plate was melted. and they aint say nothing they have bad service would not recommend it. felt disrespected cuz i felt like a dumb person just standing there in the heat they need new people amd better service dont go read more

Love this place, Order online and pick up, they will have your smoothies waiting and if there is a line they will bring it out to you. Always fast and friendly. read more

Smoothie King - Juice Bars & Smoothies Near Me - Smyrna, Georgia

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This Smoothie King is located directly on South Cobb Drive and sits about a mile from the Windy Hill Intersection and/or Concord Road Intersection. They are not a big location and are drive thru only from what I can tell. Due to this, the drive thru can get quite long...so be prepared to wait on occasion! I was lucky enough to swing by on a Saturday morning around 11:00 AM, when there were only about 3 cars in line, so it only took me around 8-9 minutes from entry to exit. Service was ok, she was friendlier at the window then she was at the speaker. She had an attitude at the speaker and was not in the mood for any questions. I legit asked her about an ingredient and she gave the ole "uhhhhhh, yeah". Then at the window she was friendlier and polite with wishing me a good day and to enjoy the shake. The building and signage are in pretty rough shape, especially the signage. I mean one side of their road signs is faded and peeled beyond recognition, and the building needs some touch ups and a good pressure washing. It is not the most inviting place to scoop up a smoothie. The smoothie itself, while a little more expensive that I anticipated, was tasty. I got the Coffee High Protein as I am a mocha and coffee fiend. This was an after gym smoothie, so I got all the goods and the taste...so I was happy! Overall, this location is just ok. While the smoothies are consistent, the service is not and then you add the long lines and poor condition...that combination can make you drive a few extra miles to another location. read more

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I haven't been to this location in about 6 months since the last incident. This time it was with the same rude pitiful excuse of a man. Walked to this location because they had FREE 12 oz. Banana cinnamon smoothies. I got to the window and placed my order. I pulled up my app and barcode, the guy took my phone to scan it. From the time I gave him my phone and to the time he brought it back, I have no idea what transpired. He brings my card back and by the time I madeb it back home, something tells me to check my account. And my tuition was right, my account was charged for the smoothie. Grant it, it was only $4, but it was my $4 when the smoothie should have e been free. I dont even know why the manager at this location is still there. You would think smoothie king cares about their customers enough to have someone running their establishment with some kind of sense. This guy is rude and was even yelling like a kid. No one ever answers the phone, which is ridiculous. He was screaming telling me to call corporate because he isn't refunding me. read more

They mustve have JUST changed their time of being open because Google AND Smoothie King app it said they were open at 7 am because I placed my order to be picked up at 8:20, I arrive at 8:28, and nobody is there. I get home and it says my order has been "Completed" at 9:15 WHEN IT NOW SAYS THE SHOP IS OPEN AT 9:30 am. Why would you set a time for people to pick up their smoothies at 8:20 if you're not open? I didn't even get my smoothie because I had to leave to go somewhere else and i'm not driving 20 min to go pick up my smoothie now. I'm writing this @ 9:22 am mind you. Out of $11 and advise ANYONE who thinks about going to this shop to call ahead because their times online vary to how they want. read more

I would give this place 0 rating if I could. I am surprised this place has not gone out of business. They are never open at their starting time or they will have a sign posted on the drive through speaker...."Online Only". WTF? You only have a drive through. Don't even waste your time visiting because it's always something different. Tropical Smoothie Cafe, Arden Gardens and Planet Smoothie are not to far away. You will definitely get better results. read more

Should've listened to the reviews... this is the most rudest smoothie king ever. Will never come back here. Just fyi there is a local much more decent smoothie shop behind the Dunkin' of concord rd! read more

Today is Saturday morning and I wanted a smoothie, the website and the sign says open at 8 AM. It is 9 AM. There is no one in the building , cars are wrapped around the corner with very angry customers .This is the worst Smoothie King ever, I keep trying to give it a chance because it's near my home, but it has the worst service and never open on time , you are better off driving further away than taking a chance with this location. I wish I could give 0 stars it doesn't deserve 1 read more

We frequent this establishment regularly because this is the only Smoothie King in the City of Smyrna, GA; however, the leadership (owner and management) clearly doesn't understand the meaning of quality customer service. We consistently place mobile orders AFTER this location is supposed to be open; for example, today, Sun 7/18/23, we placed an order at 10:30 am for pickup at 10:50 am, and even though this location was supposed to be open at 10 am, we arrived at 11 am to pick-up our two small smoothies, yet there was no one here. Worst of all, we were one of 6 cars that were here also, waiting for their mobile orders. Additionally, when we do place mobile orders, we usually have to wait 30+ minutes to receive our order, regardless of the pick-up time per the mobile order. It's worst when we rarely place our orders in person; we've had to wait as much as 66 minutes (1 hour and 6 minutes) before when receiving in-person placed orders. The staff does their best, but the issue is that ownership and/or management only staff one person at a time to operate the two drive-thru windows and one pick-up window. We came back at 1:00 pm to pick up our order from earlier today, Sun 7/18/23, for pick-up at 10:45 am, we waited 47 minutes to receive our two small orders, and there were nine cars, in addition to ours, and two customers at the walk-up pick-up window here at this time -- with only one staff member. Do better ownership and management. Pay your employees more, train them better, and set them up for success, not failure, by staffing more and showing you care. As a former restaurant general manager for five years, I know this establishment could do so much business with at least 4-6 staff on hand at all times--as all other Smoothie King locations do. The picture is of the note I left for them at 11 am when no one was here an hour after they were supposed to be open. read more

Smoothie King - The picture is of the note I left for them at 11 am when no one was here an hour after they were supposed to be open. - Juice Bars & Smoothies Near Me - Smyrna, Georgia

Bring a chair or something where you can sit, the wait it's forever, there is no personal there, only one person attending. They don't have the recipe for the smoothies, and it's hopeless. If you don't wanna waste your time don't come here! read more

Special shoutout to COBY. They were slammed and Coby was training and he seemed to be the only one in there besides the new guy. but he kept a great attitude and was a pleasure to talk to. The smoothie was great. Thanks Coby! Someone give this man a raise read more

We always get great service at this location. People complain about the cost of Smoothies. These fresh fruit and yogurt treats are priced the same as expensive coffee drinks, and they are much better for you. read more

I'm not feeling well and my husband went to get me a smoothie at noon, waited in the drive-through for 10 minutes and no one acknowledged him so he went up to the window and no one was inside, even though the sign says open. Then we called the store three times and no one answered so literally they're just not showing up. read more

I'm always a fan of smoothie king, just not this one, their customer service isn't great, the smoothies aren't consistent from day to day, and they can't seem to open up by 10:30am on a Thursday. This location seems to be lacking leadership. I've never been so disappointed in a smoothie king. read more

This is a drive thru only for the most part. Came by and Joya took great care of me. Will be coming coming back just bc of her great service! Great job JOYAHHH!!! Brought me Joy on this hot day! Update Went back again now that I'm pregnant for a quick lunch and Dreea took care of me super sweet super knowledgeable my baby loved the drink she recommended. I will be back once a week bc of her!! She's a keeper!!!! read more

Terrible service extremely slow. I ordered then they just disappeared into the back room never to return so I drove off. This places needs to be sold to an owner who cares. I wish I could give zero stars. read more

Worse Smoothie King I've experienced. Wanted the matcha green tea smoothie and they gave me a mocha smoothie. I am sensitive to chocolate & dairy. The drive thru guy was yelling at me saying matcha is the same thing as mocha. Wanted to get a quick smoothie before work, I decided to order something else Slim&Trim Veggie smoothie but probably should have gotten a refund and left because the veggie smoothie he gave me wasn't that good and gave me a stomach ache. Sad because I have ordered the matcha green tea tango many times in the past at this location with no problem, must of gone down since the pandemic. Will never come back again. One 10 years costumer gone, been going to this location since college. Save your money, I wasted $18, drive thru guy with an attitude, and a stomach ache. Go somewhere that cares about the quality and the consumers. read more

Tony (the manager) is literally is so rude and disgusting. Never wears a mask. Or gloves. Is always yelling and rude. And has an attitude. I've been here plenty of times. And every time he works there is a horrible experience. NO ONE IS FORCING YOU TO WORK THERE. the other girls who work there are nice. But Tony is the worst. read more

Horrible customer service. The girl at the window with the AirPods on keep ignoring our questions. The smoothies were not made correctly. Absolutely the worst smoothie king I've even been to. read more

Service was absolutely trash. Haven't even eaten the food yet but I'm not even in the mood to. Just rude!

I placed an order using the mobile app and included my phone number. Drove down to pick up my order and they told me at the drive-thru window that they didn't have the necessary ingredients to make either of the smoothies I ordered and couldn't call me because the store phone wasn't working. He was able to call his manager, Tiffany, from his personal phone. Tiffany told him he couldn't call me from his personal phone and suggested he simply substitute the items. She also told him that if I wanted a refund, he is unable to issue it and that I would need to contact customer service myself to request the refund after explaining the situation to them. Waste of my time, gas and money! read more

Smoothie King - the location of the apple watch - Juice Bars & Smoothies Near Me - Smyrna, Georgia

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I went there this morning after having dental work done a few days ago, only to be told only doing online orders really because I've been driving here for 3 days and ordering. No one was in line, no one around, and gentlemen inside had no interest in helping me, very frustrating and bad for business. So I guess I was expected to pull out park, place an order online and pull back through, read more

Horrible! I placed an order online for pick up by mistake. I attempted to fix via mobile app but app instructed me to call store. I called the store and no one answered. I went to the store to explain the situation but the employee was new and the manager wasn't around. Asked if manger could call me and left number...no call. I have tried contact the corporation via phone and e-mail to resolve the issue...no response. Long story short I got charged for something I did not get and the company is not doing a very good job of customer service. DO NOT GO TO THIS LOCATION!!!! read more

I'll never go back. I gave it 3 tries, and each visit the wait time was very, VERY long. It is either way understaffed or the workers there need better training. Even that I could overlook, but when you FINALLY get to pull your car up to where the menu and speaker is, there is absolutely NO acknowledgment that you are there. At first I thought that their speaker was out of order, but I discovered that it wasn't. The last time that I tried going there, I was ignored for so long that I pulled out of line and drove home. No thanks! read more

BEWARE of mobile orders to this location!!! This one has been closed multiple times way before closing time. I've ordered from the app twice now, drove the 20 minutes over, just to find out it's closed and I can't get a refund! In general, It's extremely different from other locations in many bad ways. Pretty much all the negative reviews about rude customer service, no one responding when Pulling up to the drive thru, the clearly unkept building and signs, long wait times, and more are accurate. Drinks are delicious though as usual. read more

Can I please get my money back. I just lost $20 to this place bc I placed an online order and no one was there when I showed up. Maybe lower the damn price of the smoothies and pay your employees more. The 1 star is only for the guy there who always brings a smile to my face and is so nice and always bustin his ass for such a poor establishment. He deserves better. He gets 5 stars but the store ownership gets 0 read more

Slow and when I got to the window NO ONE acknowledged me. So I said 'Yo anybody there' . I was yelled at by some young man saying 'HEY you don't have to yell at me I'm busy when I can' . So instead of me waiting another 15-20 minutes and him possibly spitting in my smoothie I QUICKLY LEFT!!!! I rode another 15 minutes further up the street to another smoothie king where I was treated like a 'REGULAR' customer that am ....... and I'm a outta town customer! read more

Never waited this long just to get a smoothie !!!! Don't go here. There's other locations with better service than this one.

I've been going to this smoothie king for a while now and it used to be a good location but now it is terrible. Im jot sure if management changed or something but the smoothies never taste good. Id say this has been a problem for about 3 months now. Im not sure if they are rushing the smoothies or what but its never on par with other locations. Its also alot dirtier inside. Definitely would not recommend this location. read more

This location is usually slow which is fine. I decided to do pickup versus drive through. I ended up standing outside trying to order two smoothies for over 15 minutes nobody came to the window or acknowledged us. They only came to the pickup customer when another customer walked up because they gave them the wrong smoothies. Ignored me and another person who was also waiting and continued to make smoothies for drive through. Awful customer service. Plus nobody was wearing gloves which was disgusting. Never coming back. I'll just go to tropical smoothie cafe. More expensive but at least I won't get ignored or get Covid. read more

It says close at 9 . Passed by at 7 and someone was inside but no one acknowledged. They had a sign that said online order only . This isn't a first. read more

Let me start by saying, I really enjoy Smoothies. I find them to be a healthy alternative to junk food and traditional fast food.  And, if you are a regular at smoothie kings, you know this is an investment in your health. Read- The smoothies are not cheap.  I typically spend between $10 and $20 on a smoothie, but that's my choice. That being said, this location is simply awful.  They frequently are not open during published business hours, with no explanation and no excuse. They are never appropriately staffed, and frequently will mess up orders, again with no apologies.  I have experienced the worst customer service ever at this location. Twice, there has been an extended line in the middle of the day.  (I was patient, thinking they are preparing a delicious, healthy treat for the customer ahead of me in line). Boy was I wrong, the employee (and I use the word loosely had simply absconded). No One was working at the store in the middle of the day, no signage, no announcement nothing!  We were all waiting in line for nothing (drive through). To avoid lines, I had taken to ordering and paying online ahead of my arrival. You can also earn points this way to reduce the costs of smoothies, great? right? Finish up at the gym and preorder, prepay for the smoothie, quick up. What could go wrong? EVERYTHING! Store was supposed to open at 7AM, order placed at 7:15 AM, paid for, pick up scheduled at 7:25 AM, I get there at 7:30 AM,  NO ONE IS THERE. The store is not open, posted hours state 7AM, and not an employee, franchisee or manager in sight. Finally, go home and make my own smoothie, and tell corporate about the situation.  3 emails later, Corporate says they can give me a credit but for a refund, I have to go through the store, and fill out a detailed complaint.  A credit? No thank you! I paid for a service/product that was never delivered. Still have not received a refund, a proper apology  or an explanation for why this store is so poorly run/managed. Save yourself a headache, and take your money elsewhere! read more

This Smoothie King Sucks! I LOVE Smoothie King but this location in particular always has poor customer service the employees are rude and lazy. One time they had me waiting at the box for 25-30 mins and when I finally made it too the window the guy had the audacity to ask me "so would you like to tip us today"..... LIKE !?! wtf . and to top it all off my drink was made nasty but i was def not going back. read more

Did a mobile order this morning, said it would be ready at 10:21a, get there at 10:30 and the store isn't even open, as it should be. I don't even know how to get my money back, I can't even believe a large company allows a location to operate this way. read more

the service was TERRIBLE!!! one of the workers was EXTREMELY rude and had a huge attitude. couldn't even get her name before she slammed the window. she needs to be reported ASAP read more

If i could give this location zero stars i would. They are randomly closed or only taking online orders. It is near my work so i used to stop there every day to get my smoothie. but i have to leave my house early to stop before work as i live 45 minutes to an hour away. When i leave early to get my smoothie and they're closed or not taking orders, i don't have time to submit one online. It's ridiculous. And they only close if it's this one guy working by himself because he can't speak english. DONT SCHEDULE HIM BY HIMSELF IF HE CANT SPEAK ENGLISH. I just want my smoothie when i go into work. I guess i'm gonna start looking for a new smoothie place either closer to my house or close to my work so i don't get disappointed anymore. By far the worst customer service i have ever experienced. read more

This place has the worst service. They hire a bunch of kids with no work ethic. I tried to order two smoothies and I sat there at the window for what it felt like 10 minutes while everyone was inside playing around, laughing and joking and no one wanted to complete the order. Poor service poor management. read more

I see why they have such a low rating. We pulled up at 820 and the lady inside ran to the back. The open sign was off and they don't close until 9. Another car pulled up and the same thing happened. This is how establishments get a poor rating. I am contacting the home office tomorrow and will not be going back. Corporate notified, I will post the response. I hope they get an entirely different crew. I won't stop until someois done. I hate poor service. 5/3/2019 Just saw in the news that their corporate HQ's is making an effort to train the entire company. Hopefully our store will get a complete makeover. read more

This place is close to Planer Fitness but it's very problematic! You may or may not get your smoothie for various reasons. No employees to banana shortage or technical issues. I'm not sure why they pre peel 100 plus bananas but I saw their process sitting in the drive through one day. SMH read more