07/24/24 5:52pm
A long list of Smooth Day Spa and JohnnaLea Backus's misconduct legally, personally, and managerially:
JohnnaLea Backus illegally offers dermaplaning at Smooth Day Spa.
Friends of JohnnaLea Backus are able to book free or reduced services with other (not JohnnaLea Backus herself) employees, and said employees are in no way compensated for their loss(es) of commission(s) and/or tip(s).
There is no autoclave to sanitize the facial, makeup, or nail brushes at Smooth Day Spa.
My (ANON's) and JohnnaLea Backus's (the only employees with actual licenses to practice esthetics) licenses are not in clear view of the public (as mandated) at Smooth Day Spa.
JohnnaLea Backus reuses disposable implements like sponges, brushes, wipes, and more without proper sanitization procedures.
Employees' hours and commissions are tracked manually via pen and paper, and then images are texted to our "book keeper".
JohnnaLea Backus openly gossips and makes offensive statements about current clients and past employees at Smooth Day Spa.
I (ANON) knocked on a room door inside Smooth Day Spa, JohnnaLea Backus told me to enter, and she was fully nude. This is a breach of comfort and is passed "spa culture".
There are no extra sanitization procedures in place at Smooth Day Spa despite Smidge, JohnnaLea's cat, being able to roam the entirety of the spa and its equipment as he pleases.
Clinton Fansler feels comfortable discussing his romantic engagements with his female coworkers, to some of whom he is their elder (myself, ANON, who is a decade younger than Clinton Fansler). Further, Clinton Fansler feels comfortable expressing his agreement and interest in Andrew Tate's ideas. Tate is a known misogynist who has become a face for the global incel movement, and Tate was recently arrested for "rape, human trafficking, and forming a criminal gang to sexually exploit women."
JohnnaLea Backus has two illegal apprentices (Sandy Hernandez, Olivia Paladino) working at Smooth Day Spa, and JohnnaLea Backus has forced me (ANON) into a position wherein I must lie to clients about my own level of training.
JohnnaLea Backus cited buying employees lunch as a valid reason for lack of increasing employees wages during a team meeting.
Smooth Day Spa does not have a towel warmer, but instead uses various crockpots to the same effect. A crockpot is not proper for regulation of temperature or sanitary (exposure to outside factors, no seal, etc). This is both poor for the client, for the techniques/procedures, and for the employees who have to reach to the bottom of a cooking instrument.
JohnnaLea Backus skips or shortens steps in procedures at her own discretion despite clients expectations and expenses.
Ex: using LED on a client for 20% of the expected time during a hydrafacial as opposed to 100% of the time as advertised.
Smooth Day Spa houses a wide array of expired makeup as well as above mentioned outdated skincare products.
JohnnaLea Backus imposes her preferences on clients under the guise of her own knowledge being greater.
Ex: telling clients to use 'X' variety of polish after they have chosen their own preference under the guise that JohnnaLea Backus knows what is best for their nail health.
JohnnaLea Backus has no issue or consideration surrounding making offensive statements about others in a public forum.
Ex: calling a clients granddaughter "fat" (07/23/24)
Ex: Telling a client (after a rant akin to the above "JohnnaLea knows best" point) that she was in "nail rehab". This client, who had been in actual rehab, took offense to JohnnaLea Backus's careless statements. (05/31/24)
JohnnaLea Backus does not purchase or use any sort of pre-wax cleanser at Smooth Day Spa.
Clients at Smooth Day Spa have no option to use hard wax as opposed to soft. This outlines both the inconsideration and capacity to cut corners (via costs) that JohnnaLea Backus possesses.
There are no intake/consent forms given to new or existing clients ahead of waxes or facials. The use of spa-grade chemicals and machines are present in these treatments and can have harmful effects on clients with contraindications. There is no way to have knowledge of said contraindications if no forms are not consistently handed out.
I (ANON) have observed JohnnaLea Backus flip a top sheet (on a table used to service clients, that clients lay on in the nude) over as opposed to replacing said sheet ahead of her (JohnnaLea Backus's) next client.
Our (Smooth Day Spa's) bookkeeper is Dave Backus, JohnnaLea's husband, who has been described to me (ANON) as a functional alcoholic. read more