I've visited this place a few times since they opened and it's good most of the time but sometimes the experience is really disappointing.
If they're busy (and they usually are) you can expect to wait a minimum of 30-40 minutes for your order to be ready. I like to call ahead and place my order for pickup but sometimes the staff are too busy to answer the phone. I try to get something different every time I visit but it's a big menu for a small kitchen which in my opinion, contributes to the long wait times.
My favorite items to get are the burgers and so far, I haven't had a bad burger here. The smashburgers are great and one of these days I'll try the Cowboy Burger, if I can convince myself that it's worth the $20 price tag. My only gripe about the burgers is that the fillings (lettuce, onion, tomato, pickle, etc) are separated so you have to shovel them onto the burger yourself.
I like the jerk chicken but the portions are on the smaller side. The sandwich has a little bit of meat and a couple slices of pickle and onion. The burrito is supposed to include cheese, onions, tomato, guacamole, and sour cream but there's no guacamole and instead they stuff the burrito with rice (which isn't indicated on the menu).
The nachos aren't very good because the restaurant uses bad chips. It's like they only use hard, stale chips with half of them already smashed. The price varies depending on your choice of meat (or lack thereof) but if you want your nachos "fully loaded" its an extra $2-3 and it seems like the extra toppings also depend on the kind of nachos you ordered. I've had several and somewhat random variations of toppings including jalapenos, extra cheese, sour cream, tomatoes, guacamole, hot sauce, bbq sauce, and onions.
All of the appetizers are deep fried but the restaurant either uses way too much batter or hardly any because I've had pieces that are mostly batter and others where the batter pretty much fell off in the deep fry.
There are discrepancies between the online menu on their website and the online ordering menu through Clover (their ordering service). The website menu has a more accurate list of items but the Clover menu is more accurate regarding the current prices. The Clover menu doesn't include everything the restaurant offers.
This place seems to have a revolving door of employees because every time I'm here I see a completely different crew of people. The owner is usually around and he can be the friendliest guy at times but sometimes he has absolutely no patience for anyone. Be warned, if you have a complaint or say anything negative within earshot of the owner, he might come over to your table and start arguing with you. One time an employee asked about my order on my behalf (although I didn't ask her to check on it) and the owner poked his head out and practically yelled at me that it's coming and I need to be patient because "good food takes a while." Sure, it's not like I had already waited 40 minutes for my burger and fries... read more