Wrong order and the ribs dont look cooked fully ...................................... nice coustomer service tho read more

Smokey Bones - 3/10 ribs - Barbeque Near Me - Utica, Michigan

Service is typically slow and the food is either cold or mildly warm. Pricey for what you get as well.

Sitting here now on Halloween 2022. Enjoying a strong, generous $5 Dirty Shirley. I don't get all the bad reviews. I've been here 4 times since it opened on August 8, 2022 and every time I've been impressed. We came to their Grand Opening event and had a blast! No joke, it was all the food you could eat- from the entire menu. Plus- all the booze you could drink too. All for FREE! Myself and my 6 kids were on the list for the event and we had an awesome time. The place is spacious, clean and all the employees I've encountered have been friendly and personable! Dude- Elle and Jasmine, the bartenders ROCK! They are so amazing. They know how to pour a beer properly and make a damn good drink! Let's talk food. Because I've had everything on their menu. That's no exaggeration! Wings, both bone-in and boneless. Excellent! And huge. No anorexic or chicken nuggets here. Giant wings with tons of meat. Jumbo wings as stated on the menu and they live up to their name. Korean pork belly. This was a treat! Flash fried crispy with Korean BBQ sauce. I was in Heaven! I don't eat this at restaurants because places don't seem to get it right. But it was all kinda of right here. Pretzel bones are soft pretzel sticks but what sends staple appetizer over the top is their beer cheese. Damn good! Brisket and ribs. Wow! To say I was impressed is an understatement. Brisket was juicy and tender from the proper rendering of the fat. So much flavor! Ribs, meaty and big. Again- done right! Sides of slaw, baked beans, natural cut fries with the skin still on and potato wedges. Perfect pairing for all the good BBQ and smoked meats. Wedges and fries were out favorite. Filet mignon medallions tender and delicious, finished with a red wine sauce. The kids and I ate so much of this we felt like kings and queens. Gooood! We seriously ate so much. And not just meat. The grilled mini sweet peppers and onions slices are equally as good. Not over done and with with enough char and smoke to give them a sweetness that made us want more. And more we got. A few plates full! And now a hands down favorite- the pulled pork sandwiches!! I literally could have eaten plates and plates of this. Oh wait- we all did!! Ridiculously awesome! They offer 4 different sauces on every table and at the bar seating. No need to ask the bartender or wait staff for more. No extra charge, like some places, for extra sauce. Get all the sauce you want!!! And you will because it's all so good! My favorites are the Teriyaki, Korean, mustard BBQ and Caroline Mopping sauce. Take your pick of sauces- they offer 17 wet sauces and 3 dry rubs. Definitely no shortage of flavors here! Best part- Happy Hour every single day from 3pm-6pm. Yes even on Saturdays and Sundays! Drink and food specials a plenty during Happy Hour! Happy Hour specials are $3, $4, $5 and $6! What a deal! If you miss happy hours - don't sweat it! They offer $5 drinks all day long! Your choice of vodka, gin, rum, bourbon, and tequila and mixer of your choice. Like I said, Elle and Jasmine know how to make a damn good drink! Strong and generous pours! Heck YES! Tons of weekly specials, all throughout the week, amazing $5 drinks daily and happy hour daily. I recommend! Food awesome! Drinks awesome! I'm a fan and I'll definitely be back!! read more

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This BBQ is nothing short of amazing. We had a sampler platter, crispy chicken salad, and bbq Mac and cheese. Everything was out of this world. The ambiance is chill and relaxed and the service was outstanding. Rebecca was our server and she was a force to be reckoned with. Hospitality is in her blood. Her energy is contagious. Stop by and see her and you will see how awesome she is. Thanks Rebecca for making our first time here memorable. read more

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Place looks super clean, decent menu with a lot of bbq options. Our server was great, however the food not so much, the Mac and cheese is a $5 upgrade so I was expecting some AMAZING Mac and cheese, however it was SO dry and gross, it was like mac and cheese that had been sitting in a fridge for a week, then re heated with a few shreds of cheese on top. Awful, the pulled chicken was literally so chewy I had to spit it out, the sausage was decent.. I should have got ribs, those looked better at the table across from us. I don't think I'd come back and try again though. read more

Smokey Bones - Extra dry pulled chicken - Barbeque Near Me - Utica, Michigan

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I was originally very excited to try this place and after going there I can say the food is not worth the price or it's not quality if you want food bbq go to bad brads and save yourself the trouble read more

Smokey Bones - Barbeque Near Me - Utica, Michigan

This place has sat empty for quite a while. It used to be a THIFridays that I frequented often when I got out of work. I wasn't really sure what to think when I saw it was going to be BBQ joint. I mean, we have so many around here. But I also wanted to check it out. We had a water main break and a lot of restaurants and bars were closed due to the boil water alert. When we pulled up I was nervous about being able to get in. There were cars parked in the target lot... That's how busy they were. People were waiting outside. But we were lucky. We got the last two seats at the bar. It was weird to see how different it looked from being Fridays. The raised bar was gone. They really did a lot of renovations to make it look unique. We ordered our drinks and looked over the menu. I wanted the brisket but, unfortunately, they were out. We got the last batch of baby back ribs too. They ran out of those. The food was good. It didn't totally wow me. But it was definitely good. The sweet wings were perfect. The staff was very kind as well. I had a bit of an emergency, where I started choking and the staff came right to my aid and helped me. It was embarrassing but they were very kind. We would definitely come back. read more

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Pro : The food was amazing!!! The BBQ Mag-Nacho is a chef's kiss.‍ Cons : When I opened the menu, there was sauce all over the 2nd page. The table we sat at seemed like it wasn't wiped down very well. We got sauce on both of our shirts from the sides of the table right when we sat down. Our server was nice, but she only refilled my husband's drink while we were midway eating and not mine until after we had finished even though i had finished mine before him.‍ read more

My son and I were delighted that someone took over the failed TGIF and periodically saw the hard effort and money to convert this place into Smokey Bones... The investment is being questioned. Our visit was on 1-15-23 with great anticipation to try out their Ribs. St. Louis ribs full rack The server Breanna and the rest of the staff are great and are doing the best they can to please the customers. However, what has happen here is - great amount of investment and time has been made to convert this building and hire good staff but, the key element which is a big failure is whom ever is in the back of that kitchen preparing these RIBS should admit that they are going to ruin this business fast. Owner needs to get in that kitchen fast and rid any left over from last night ribs and have only fresh prepared ribs that are tender and you get a sense that your wait was worth it and can match other rib establishment any time. This is not the case at this time. Again, Breanna and the rest of the girls are trying their best to please the customer but, it all comes down to quality - quality food and these ribs that were served to us last night - should never have reached out table. I wanted to send them back - But, I was with my son and felt that another order would end up the same - So my remarks are noted. I was extremely disappointed. You need to step up and find a better cook that knows better to not ruin your business especially if it just opened up !! The blame here is the cook and the night manager overseeing this stuff leave the kitchen - He / she must take the blame to allow this to even hit the tables of YOUR customers. This should never have happen when you have a new start up business and I would get your managers to start walking around and getting a sense check to see if your new cooks are working out or not ? You have good servers ... ton of money in rebuilding this place ...now you need to locate QUICK good cooks that know better. read more

Good service bad food couldn't believe it left 70% of it on the table food was really bad bad bad bad bad bad bad bad bad I love characters yet read more

After debate on what bbq restaurant to go to, we landed up here! Let me just start with the fact that it was a 2 hour ordeal.... And it wasn't just for the wait to be seated. We went to the bar to order a drink and my wine glass was covered in lipstick. I asked for a new drink and it took 10+ minutes because they had no wine glasses. I won't complain about the food... but it took forever (eating salad and soup with our main course, when requested before meal) and we had to eat with plastic utensils, because like the wine glasses, they were out of clean silverware. Over- all you could tell the staff was not trained properly, as everyone seemed to be lost and or overwhelmed. Unfortunately I see this as another Hall Rd bust! Rip Smokey bones read more

This place just opened last week and I amazed at how well the place is running. Not only did they just open but they got slapped with the boil water advisory and still managed to stay open unlike a lot of other restaurants. Our first time going we Had Tasha and she was the most the most amazing sever me and my boyfriend have ever had. With it being our first time she told us everything about the menu and her favorites. She made sure we always had filled drinks and that we were doing ok. Now for the food.. We have been 3 times and I always forget to take pictures of what we got but I did manage to capture this amazing smokehouse mac n cheese. It is to DIE for. read more

Smokey Bones - Smokehouse mac n cheese - Barbeque Near Me - Utica, Michigan

Surprisingly, Im not really a BBQ Pork or Ribs type of girl - I only eat ribs on special occasions but I do love BBQ chicken & the Bones Ways rubbed wing dings, drizzled with BBQ sauce where absolutely amazing! And they completely sold me on the fresh donuts, not too sweet. Very nice and vibrant ambience, family friendly, with pleasant and accommodating staff. I highly recommend. read more

Just had a delivery order from there. Not impressed. The baby back ribs were burnt. Was supposed to get iced tea. Didn't get that. The baked beans and cole slaw were very good. Main course not so Much. read more

great food, great service, amazing staff and managers! Love coming here all the times they always have the best deals and all the staff are so sweet!! read more

First time there not going back over priced for food not filling atmosphere is boring I give them a thumbs down Staff is nice that's it. read more

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As requested I emailed and received a phone call a few days later. The phone call wasn't productive as the manager suggested that I wasn't using their website correctly. Which is complete nonsense -- I tried repeatedly to use their mobile site to place my order with no success. I've been working on - including developing and creating website for years... if I had made a mistake, I would've acknowledged and corrected it. Talking down to a customer, as I was during this phone call, isn't good customer service.... which means Smoke Bones gets 1 star. It's unfortunate as I was soooo looking forward to this place opening and being a patron. read more

The decor of this place is awesome, but the service is quite slow. I know they are new, but they will have to focus on service. The cocktails were great, and the food was pretty good. I hope they make it because this could be a great place, but there were hardly any patrons. I have been here a couple of times now and my review is still the same for each visit. I hope they make it. read more

Not a bad first experience. Food was good, we got the salmon dinner and the pulled pork sandwich. Service was disappointing for being such a newly opened restaurant. Manager was very friendly when asked for assistance. Will return and update in the near future read more

This restaurant had been open about 3 weeks as of the day we visited. Yes, there was a wait but because of the newness and the amazing reputation it is expected!(I had visited a location in Florida several times and was so excited about your location close by) Our server, Teiyania B. was outstanding! Although, she was very busy, she was attentive! Yes, the bar was SLOW, and getting refills, butter and etc. was expected, since there were only 2 bussers! The floor manager could have helped instead of slapping the table to get a busser's attention across the room! The Kitchen manager was a Sweetheart and should be out with the customers more!! Our dinner was wonderful! Welcome Smokey Bones to our list of favorites!! read more

I went on a date here in december and the food was really good!! We got there late, around maybe 8:30 and sat at the bar. The bartender was respectful and gave us plenty of suggestions. I wish I remembered everything I got but all I know is that we got a variety of different foods to share (mac & cheese, brisket, ribs) and left happy. The drink I got was also good. read more

Went in for dinner with my husband, the overall place seemed nice and clean. We had the smoked wings to start which were good and juicy, we ordered brisket and mac and cheese. The brisket was horrible the taste was very off. The mac and cheese tasted rotten. We felt sick after eating. read more

Smokey Bones - Brisket - Barbeque Near Me - Utica, Michigan

Very friendly service, good deal on Robert Irvine Ribfest! Lots of food for the price.

The food here to start is one of the best places on hall road! I got the smoked brisket grilled cheese and banana pudding. The service was super quick and friendly. The atmosphere needs more people in the place to appreciate the really good food they serve. I hope they stick around because I will be sticking around for Smokey bones read more

We had a small family gathering for my father's birthday and the staff went out of their way to make sure we had everything we needed. Service was amazing and the food was delicious! read more

Ordered a 2 meat plate for myself. "Smoked" chicken wings, and pulled pork. With baked beans and potatoe wedges. My wife ordered 2 meat plate, pulled pork, and jalapeno with cheddar sausage. The sides chosen were corn and potatoe wedges. Waited 40 minutes on a what seemed not busy day for the resturant. Baked beans were Luke warm, corn was OK, chicken wings had no smoke flavor. Sausage was obviously precooked and warmed up (barely). The pulled pork was piled on top of the garlic bread, so the bread was a greasy mush. Not sure I can trust ribs or brisket, if beans, garlic bread, pulled pork, or chicken wings are not done satisfying. Note, the ranch that came with the wings was pretty good, and the potatoe wedges were also good. I can be reached by management for information. Via this post.. read more

I stopped by Smokey Bones when I came to town and the restaurant was really nice and clean My waitress was so cute her name was Michira nor sure how to pronounce it anymore but she was a great waitress she was efficient was punctual and she was friendly and she gave great suggestions on food options. The food was fresh and very tasty I will for sure return when I come back to Michigan but Michira was the best I've had in a long time! read more

The food was amazing and your server Selena was so nice and pleasant too. Love the place and the atmosphere

Great food yummy ribs also Rebecca was awesome and a very hard worker.we will be back again also the staff is very friendly

Customer service at this restaurant is horrible. I have been a few times giving them the benefit of the doubt, hoping that an experience was a one off and no such luck. Food tastes good but not worth the hassle. The staff is rude, slow and unenthusiastic. Management makes you feel like it's your fault if you have a bad experience. One of a few previous trips: Attached is a picture of my $18 nutty chicken strawberry salad that I got to go. Yes it really was put in a container with 2 empty portions and 1/4 of the main part empty. Basically a chicken breast with 10 pieces of lettuce and 1 strawberry cut up. No cheese, no cranberries. Response from the manager was that I got what I ordered and that it was right. Never ordered that again. Todays experience: I placed an order online and used a $10 reward I had (for previously spending $100). The order went through. I got a confirmation email that my order would be ready in 40min, my credit card was charged, and the reward was removed from my account. I get to the restaurant on time. The server proceeds to tell me that they didn't make my order because I wasn't supposed to use that coupon. The manager informs me that I should have known better that the coupon isn't good on a rib fest. He informs me that they will make it if I reorder at full price losing my reward. Of course, I would have to wait. I fail to see how it's my fault that their own Smokeybones.com website allowed me to use a reward that I apparently wasn't supposed to. And to top it off they didn't even bother to call me to tell me it was being canceled in the 35 min after the order went through and I was charged. Instead I had to drive all the way there to be blamed, pay for the meal that got canceled where the refund will take a week and not get any food. This is the level of service you can expect when you go there. Always the customers fault. Do yourself a favor and go elsewhere. There is plenty of other options in the area including for bbq basically across the street. I'm done giving them a chance. read more

Smokey Bones - Strawberry chicken salad - Barbeque Near Me - Utica, Michigan

Everything was sticky. Including the floor. Food wasn't bad and service was fantastic. But didn't seem like anything was cleaned.... Sticky while walking, and no one else was in the restaurant!!! read more

Was there for Grand Opening. Waited forever. Never got food. Not going back. Servers clueless. Managers were BEYOND rude.

Yuck. Overpriced and not tasty. Don't waste your money. We got carry out on a Sunday evening and nothing was good. Even the chicken ceaser salad was gross. Very disappointing. read more

Review not based on food, since we didn't even get to try it. I called ahead and was told there was no wait (turns out was a lie) still had them take my name down since we were a party of 7. Once we got there I checked in and was told it would be "around 30 minutes" so we waited. Around 25 minutes the kids were getting crazy so I went back to check in on time, assuming it was going to be soon, to then be told it was going to be at least an hour and a half before we would even got sat?!? So we left without even getting to sit at a table. What's the point of call a head seating and being told there is no wait when once you arrive you're told we were 10th in line? It seemed to be a very common issue last night, we seen countless groups come in after being told there was no wait on the phone to get there and find out it was really over an hour wait. Figure out y'all's service because that was some of the worst we have witnessed in years. At least have them make an announcement the wait time keeps going up instead of letting people just sit in the front without a clue. That experience alone has turned all of us off from even trying the food. read more

We decided to try this place out on a Wednesday night. We were told the wait would be 25 minutes and my wife wanted to go somewhere else but I said by the time we drive and wait it would be the same amount of time. This was my mistake. Now mind you, the restaurant wasn't full but I am guessing they needed more staff. The hostesses were young and new as you could tell. They were as interested in themselves as they were the customers. After about a 30 minute wait we were taken to our table. I noticed that the table was dirty and the hostess went to get something to clean it. I took about 5 minutes the hostess to get some paper towel and a spray bottle to wipe the table. In the meantime, we sat and brushed off the table after tiring of waiting. Now one thing I noticed is that their website has specials on it. There are no signs on the table and the waitress doesn't even tell you that there are specials. I had to ask about it. I was going to try the all-you-can-eat wings but it was 7:52 and it doesn't start until 8:00. So my wife and I got the BOGO Pulled Pork platter and my sons got a build-a-burger and the kids' ribs. I can't say that our waitress Jennifer was overly attentive as she had about 5-6 tables. She came by to check for refills and to tell us three times that our food should be coming up but that the kitchen was behind. We finally got our food at 8:44. By this time I was a little annoyed. The food was fine. My son really liked the kid's ribs he got. My other son didn't finish his burger as it was a little charred. I think from trying to cook it fast. The pulled pork that my wife and I got was okay, not spectacular but okay. Her baked potato was small though. Actually, the portion sizes seem small for the prices they were charging. When trying the BBQ sauces, two of the four bottles had labels and two did not. They were all sticky though. The sauces were not great in my opinion. I did try my son's ribs after he was done. They were tasty and fell off of the bone. Overall, I was disappointed with the experience and have to decide if I want to go back. I might as well go to Famous Dave's or Dickey's at this point. read more

Tried to order online, but their online system isn't working. Tried to call in an order, but nobody would answer. Went in to the restaurant to place an order, but they wouldn't give us the online order deals and it was an hour wait for food. No thanks. We likely won't be back anytime soon. read more

Our server jen was great however the food came out cold and wasn't very good we ordered a little of everything including the app platter again which was cold also ordered the ribs they were ok the turkey not so much Mac and cheese was horrible. read more

First time, and pretty sure last time for me. We ordered baby back ribs, they looked good but they were not hot, so the manager came out, he took our plates and cam back out with a different size ribs with no sauce, the taste was totally different(no taste) we just decided we weren't going to eat them. Is he manager came out we asked for the check and he walked away. I give this place a thumbs down. Perhaps in a few more months it may get better, don't know. Forgot to add, when we said ribs werent hot, manager was confused read more

My first time at smokey bones was a 10/10, it me & two other people that's an average table table size. The food was good, the plates was clean drinks not too much ice lol ( if that matters to you ) . The second time around going to the restaurant can really tell if the first time was a fluke or not but with that being said I went with an larger party (11). The food wasn't as good as the first time I probably feel like that because they had a huge deal going (don't really know if that make sense), drinks wasn't as cold as last time but they got the food out in fairly manner (really quick). The customer Service can better not saying it's bad but it can be better. read more

It was disappointing overall, they were out of the baby backs so we ended o with the colossal rib platter. Came out uncut, no knife, lukewarm and couldnt eat half of it because once I got the knife the crossbones prevented me from cutting it. So had to take it to go so I can have a better knife at home. The service was non existent no drink refills and out server never checked back. Asked the hostess for a knife and she said ask your server, so I said well I can't find her and she begrudgingly brought me a knife. For the expense and for not getting what I wanted, it was not a good experience. read more