-0 stars.
Let me preface this review with THIS... my first…read morevape pen purchase was LESS THAN 10 DAYS AGO! That pen stopped working correctly. I thought maybe it might be due to a faulty/defective chamber, so I went to the store Mon 2/8/21 to speak w/owner/mgr, letting them know I must have received a dud. The 2 folks working there ask me to return the following day after 12 noon. That visit, I told them I'd just get a brand new chamber during the interim, just to see if that worked any better, and return later, to address the issues with the owner. They said okay.
Once home, I open the package, pop it in, surprise... that brand-new chamber was EQUALLY DEFECTIVE... and literally fell apart in my hands as I was holding it. This brings us to today...Wednesday.
I called 1st, to ensure "BossLady" was there this time.(since the entire experience and her customer service was so funky and foul... I'mma just call her B.O.Pun intended!) They tk a msg, w/she'll call me bk shortly. Abt 20 min later I got a call from the same guy, Id spoken w/in person, on Mon. He remembered exactly who I was, told me B.O. STILL wasn't available, but an employee named "Lindsay" could handle the return/exchange, and rectify the malfunctory device issues. I said ok, I'd be there shortly.
Once at the shop, Lindsay, recc by B.O., is friendly and helpful, as a vape expert.
She quickly apologized for my pen, sold by a diff employee,(who suddenly they say no longer works there) tells me that that was a known faulty device, and wldv sold something entirely different that she uses herself, which also happens to be the very same price as what I paid.
Here's the issue.
After taking my merch to the bk, to show B.O., who refused to come out and speak to me in person... Lindsey says all B.O. will do, is tk off 5% on ANOTHER brand new device!
(now remember...mine is STILL NEW)
She actually expected me to spend additional $$ patronizing her store for the THIRD time, in less than 10 days , to buy yet another item, equally likely to be defective, for which they undoubtedly, also deny culpability.
They currently hv a handwritten sign that says no returns no exchanges...and this sign is new... It was never there initially. Quite clearly, the non-existent policy is NOT bcz of covid., as no one in the store took issue w/handling the very vape pen Id just had in my own mouth. Instead, I'd venture, it's the result of knowing they sell CRAP products, and stale tobacco merchandise, intent on committing FRAUD, theft by deception.
Had this been handled appropriately, It's likely, I'd spent an even higher amount on a NEWER vape pen, per recc by Lindsey, as I trusted her knowledge and sound judgment...IF....B.O. had at least given her permission to credit the amount I'd already spent, toward the purchase of a new device.
B.O. refused. After repeated failed efforts to coax B.O. out to speak w/me directly, I decided to go thru my bank directly, to have the transaction returned as fraud, since it was. Shameful, given that the onus lies with the merchant who sold me the problematic merchandise.
I also found it hilarious, that B.O. wldnt show her face, didn't even want me to so much as know what her name was initially....AND sent Lindsey out to do her job and definitely her dirty work, while she stayed in the office hiding under her desk I guess? I later learned, B.O. has a penchant for abusing the power of the Laurel PD, to resolve her customer service issues, rather than deal with the customer directly. She just literally calls the police on people!! Can you imagine how things could escalate w/some individuals, if that were to happen?
B.O. is a trip...and I can't imagine why any non-korean wld ever work for/with her, especially when this chick refuses to do her own damn job, but will sic some "Outsider-Muscle" on customers, in an attempt to do her bidding.... seemingly making them, the scapegoat.(MANY Korean establishments love to do this...as a way to displace the responsibility and blame they know they'll encounter w/their questionable, unethical, and flat-out FRAUDULENT businesses in communities that do not represent their own). So they leave this young lady to deal with a disgruntled public over products they know are garbage, when they alone are responsible for the merchandise stocked in their store.
Do not patronize such businesses, owned by ANYONE who employs such unethical practices. They are committing fraud, and theft by deception. Which is illegal mind you. This review was based on principle alone, to prevent others from patronizing them all together. If they cannot honor ALLLL of their customers, and the $ we spend on their products...they do not deserve the honor of receiving our dollars. I guarantee you her business ethics are different in a predominantly white neighborhood versus a black or racially mixed one of Laurel. She does not deserve to make a dime from this community and she needs to be put out of business!
