Went to get some 5% nic juice for my vape they sold me .5% and said no refunds then proceeded to say they have no idea what 5% is. Felt like I was in the twilight zone whatever lady was there had no clue about anything. read more

I was there to spend money and wasn't sure why, and that's okay. They don't like you asking questions they want you to know exactly what to ask for and to wait at the iPad (point of sale system) really is a shame the local smoke shop intends on making patrons feel unwelcome. I'll be taking my stimulus check elsewhere. Thanks though. Secret shopper gives you a Zero out of Ten. read more

Smoke-N-Chill - Sad people work here - Tobacco Shops Near Me - Austin, Texas

Friendly and most efficient place in Austin for restocking cigars. I recommend Smoke n Chill!

Staff enforced mask usage on customers and is safely operating during covid, on top of a very knowledgeable crew & happy place. Better than planet k, those people are rude. read more

Smoke-N-Chill - Tobacco Shops Near Me - Austin, Texas

Move backed to Austin from Houston and was looking for a new smoke shop. Stumbled into Smoke-N-Chill and haven't stop coming since. They have a wide variety of anything you are looking for, wonderful customer service and great deals! Ray was very patient with us while looking for vapes! They are also the only smoke shop I've come to in Austin that has Leaf Only for my grabba folks :) read more

This is a very average smoke shop. You must realize there are tons of smoke/head shops in Austin so in order to be great, you must give outstanding customer service. The staff at this location is like someone working at a McDonalds, sure you'll get what you asked for but won't be given anything extra. The staff doesn't show you around or help you out. There's no "human-ness". The problem is with management I believe bc unless all the other smoke shops in town, the staff here is not allowed to give any discounts or make any "deals" on purchases. Their prices are marked up at least 30-40% and I refuse to pay full price especially when I can purchase the same glass piece online for way cheaper. I want to support this local business but I can't bc they don't lower their marked up price at all. read more

Smoke-N-Chill is a piece of shit. They are wayyyyyy overpriced- especially for their e-cigs! Paid $17 for one puff! Literally took one puff in the store and never had the chance to again. It stopped working when I tried it later that night. I went in less than 24 hours later and they refused to help. They of course pointed at all signs in the store saying that once a product leaves the store they aren't responsible. Super shitty. Spend your money elsewhere! read more

Max is the best ever Customer service 5 Max cares and is so knowledgeable You can't go wrong Max even paid out of pocket to fix defective product No one does that Max should be regional director I work in RHIM I would hire Max in a heartbeat read more

Literally the best. The people who work there make it worthwhile to go for sure! Super friendly, helpful, knowledgeable, and always manage to make my day better. They seem to know exactly what I need even when I can't figure it out! I stand by my belief that this Smoke N Chill is waaaaayyyy better than another smoke shop right next door that I won't name ;) read more

Customer service is awesome I drove down for a charcoal burner(that didn't work not the stores fault) for my hookah coals which I had been searching for the worker was very informative about anything I asked about in the store. He was very polite as well. The charcoal burner wasn't working upon using it so I called the store a female wanted to help me troubleshoot over the phone to keep from driving back down there but she didn't know where to begin so she told me to bring it the next morning and they swapped it out with no problem I will shop with them again because the vibes are awesome and the friendliness and customer service all exceeded my expectations read more

I'm only leaving this because some people mentioned bad customer service. I just went here to get a replacement for my old broken vape and both of the staff members there were helpful, kind, courteous, and fun. They were happy to answer my questions and lent me their insight on different options. Its slightly pricier than buying online but for instant gratification and friendly helpful staff, it's worth supporting this local business. read more

Use to love this place until the last two nights of complete shit for customer service.i had spoke with the manager I believe around 11:30am and said I could exchange it for the right items but these McPricks said different. I've spent at least $1k here over the years. Last night i had asked for some glass items and was given the wrong items without being able to look at them. Let me mind you the curly haired guy with glasses cant even go out his way to help you and when you ask him he looks like it's the end of the damn world. Sad thing is I've been comig since day one at this location. And wont be back. read more

Was sold a broken/defected product. Took it back to them and wasn't offered anything. Not even credit. Please don't sell other broken product. read more

We were in last weekend and, as usual, Max was amazing!! They helped me pick a new vape battery, made a great cigar recommendation to my husband, and told us a funny anecdote. Max never fails to make our trips to Smoke N Chill a pleasure!! read more

Just came into your store and Samuel, who for no reason I can imagine treated me like complete shit. I asked he and his partner to give me the x baby q2 coil, which they gave me the smaller version. After being rung out, this little jackass decides to be huffy because he has to now call the owner to do a return. I have been to this business since y'all opened and this happens from time to time and the owner has always taken care of it, which he did this time. After getting the issue resolved, I step aside so Samuel can help another customer and Samuel starts yelling at me about putting my new coil into my tank and filling said tank with juice saying I'm "making a mess". I put all my trash into the bag they gave me and did not spill a drop of juice onto your counters. This kid needs to lose his job, period. I hate to say that as I run a small business and know the struggle, but as a patron of your business, I am infuriated that I was treated in such a manner. This guy doesn't have what it takes to maintain any level of customer service. Will edit the review if the owners choose to reach out and resolve the issue. read more

Max is super friendly and helpful! Directed me towards a good product and told me what to avoid. Really appreciate that!

First off I want to say that the customer service is hands-down some of the greatest service. Yes I'll pay a little extra for great service but after I paid for it I looked online and there's 100% markup on the vapor I bought. I paid $65 and online you get the same thing for half the price. I could understand a little bit of Markup but be competitive don't rip customers off read more

Pretty decent customer service they were nice and helpful. Bought a suorin air but the minute I got home, I opened it, realized it wasn't working. Called probably 30 minutes after leaving the shop and asked if they could do anything. They said sorry they don't do returns, exchanges or refunds. They gave me a faulty suorin. Was super pissed and ended up going to orange market in west campus and they tried to fix it but it didn't work. The guy at orange market ended up selling me a new one for a 50% discount. read more

Best shop i've visited since being in austin. One stop happiness, make sure you hang with max

I can't say enough on how clean and well set up the shop is, I have never once had a bad experience with a staff member. They are all friendly, professional, well informed on their product and eager to help you even if you ask them a hundred questions. One of the guys Chris was incredibly informed, professional, honest and just showed a lot of respect for the business and the customers. This shop is the only one I've been to in town and I don't feel the need to go anywhere else. The staff makes it such a great place to be. read more

I've been a loyal customer for 2 years now and I have never met a group of people that are as genuinely nice and personable as these guys are. Very knowledgeable and an easy, laid back atmosphere. I won't go anywhere else. Keep it up guys!! read more

So I ordered some CBD products from an online retailer. Wasn't 100% satisfied with with what I got so I decided to check out some stuff in person before buying. Dropped by Smoke N Chill and Keeko hooked it up. I told him what I was looking for and he immediately pointed me to three different vapes that fit the bill and showed me different oils and tinctures. Ended up getting a vape and coils until I go through the juice I got online but will definitely be back as soon as I need more! Bonus: best prices on kratom in town! Picking some up soon! read more

Only shop I will shop at in Austin anymore! Always great customer service. The team is friendly and helpful!

Stopped by for some ejuice and cbd oil, guy at the counter was real friendly and had some good recommendations, 10/10 would shop again :)

Clean, organized, and the staff is really friendly. They have a pretty good selection of tobacco products. Plenty of coals and shisha flavors. Great place to stop if you need some hookah supplies on the go. Also a great supply of water and regular pipes, cigar selections, cigarettes. Generally anything you can find related to smoking. My only issue, and it is slight as that, is the price for shisha is a dollar or two more than what you would pay elsewhere, but in general the selection and convenience are a payoff. read more

I love this place. I come here often to stock up on coals and shisha. They have a great selection of shisha (Starbuzz, Fumari, AL Fahker, and Fantasia). Try Code Blue by Starbuzz...so good. Five stars for great customer service, low prices, and a huge selection. read more

I came here to buy my first vaping kit and by far the best choice I made. I tried reading up to find the right kit for me but proved pointless. I didn't feel like being pushed to buy the most expensive kit and actually ended up buying what turns out to be the best according to several webpage and it's a mid range kit. The person who helped me was super into vaping and knew what he was talking about 100%. Will definitely come here to get my fuels up! read more

I will recommend this shop to anyone who asks. Max and Jude were super helpful today. Both were very patient and knowledgeable, answering questions and making great suggestions. As a first-time customer, I was very impressed, especially with Max, who helped me resolve an issue with great efficiency. First-rate customer service all the way! read more

Love this place. First time here and customer service was the best I've seen at any smoke shop. As soon as you get in, you feel like you know everyone! Everyone's superrrrr helpful and personable read more

The staff here treats you like an old friend. They have great pricing and lots of selection. I don't see myself visiting any other smoke shops now that I've found this gem! read more

Would definitely recommend if you're just trying it out. The shop only has a few options when it comes to brand but your hesitation is well read enough that the owner gives you a better choice than the first one suggested. I am very hesitant on buying stuff but he just doesn't go for your money. He actually tries to figure out what's good for you. Go try it out. Definitely recommending and 5 stars for sure. read more

I love this place. Always friendly and upbeat. When I wanted my first kit, Keeko walked me through everything I would need, but never over sold me. I walked away with a good starter vape, and since then I've been back many times. read more

Went in the research Blvd location to get a grav labs Sherlock. When I got to the car I noticed a hairline crack in the mouth piece, thinking it would be no big deal I walked back in and asked some girl who worked there what I should do. She said she checked it before she sold it and couldn't do anything. (which is complete bullshit, it's a dark blue/green piece in a dark smoke shop) you can barley see the crack outside in the daylight. It doesn't affect the pipe that much just disappointing shitty customer service. Word to that smoke and chill, EVERYONE DO YOURSELF A FAVOR AND GO TO THE HAPPY CLOUDS LOCATION ON LAMAR read more

I went into this place randomly to get more vap liquid and the guy behind the counter was the rudest thing on two feet. He was having an embarrassing fit about pods of liquid and getting calls all day. He sounded like a fool but it was distressing enough to never want to go back in that place...his not so subtle display of displeasure was witnessed by the 3 people in the store and only got worse when the guy answered the phone and kept up the insulting tone. I wont go back and good luck if you do. read more

omg this place is awesome!!! great GREAT prices too. i got a super cute glass elephant for $20 =) im def going back to get another cute animal piece. read more