I've been taking my car here now for about 2 years. I feel like the experience is professional, and…read morethey're honest with the work they provide. I like the inspections they do to look over the car and give you a heads up on other issues to get fixed or bring to your attention.

True to their name, the technicians here are nothing but professional. No BS, they'll inform you…read morewith the checks as they go. But stress free equals a higher premium. Will definitely visit again if my schedule is tight.

Excellent service and economic. No unnecessary charges for…read moreunwanted things like brake fluid not required to change then he says its not needed to change now. Very few businesses are honest like this. For frequent customers, sometimes labor charges are also waived for battery check (example) , Quick service and walk ins. Which is the best part. No hassel of bookings and stuff

Fremont, next to 880, Price ok, service good,…read moreTechnician helpful, Pp q rr SS tt Uu vv we xx Yy zz

This shop was very straightforward. I didn't have the tools to change out my transmission fluid, so…read moreI brought my own fluid and they were able to accommodate. Please note: this place is extremely busy! I suggest getting a reservation or talking to Matthew via the Yelp app to make sure he has availability in the shop. I saw a couple people getting turned down because there simply wasn't enough time. Charge me about $100 just for labor which I thought was fair since it involves specialty tools.

I brought in my Nissan Altima 2009 for an oil change. The final price was $71.75 because they said…read morethey applied a $50 internal discount, even though I never asked for that discount and it was never clearly explained from the beginning. I only brought a $5 coupon that they had mailed to me. What I did not appreciate was the employee's attitude when I asked about the coupon. Instead of simply explaining it professionally, he responded in a rude and condescending way, as if customers are supposed to understand how their internal pricing system works. Another issue was that nobody asked me what type of oil I wanted. I later noticed they used conventional oil, even though I normally use synthetic oil in my vehicles. Customers should always be asked before that decision is made. On a previous visit with my 2026 Hyundai Palisade, they also told me they could not reset the maintenance reminder because their system computer only worked up to 2020 models, even though the reset process is very simple and can easily be found online. The oil change itself was done, but the communication, professionalism, and customer service were disappointing. Unfortunately, they lost a returning customer and earned this review because of the overall experience. Not recommended

Great service every time Santa Clara location always fast service . thank you guys five stars.read more

Will and Marcus are great! They are always so fast and helpful. Drive out of my way to come here!read more

Alex in store is awesome, Effective, helpful, professional and friendly…read more The Machanic are so effective as well. Cashier is very nice, too. I really appreciate the whole team of Big O Tires.

First and most if I could rate them a zero so be it…read more 5/19/26 I am extremely disappointed with the horrible service I received at Big O Tires located at 100 S Main St, Milpitas, CA. I arrived at 9:28 AM for what should have been a simple tire repair, yet my vehicle was not even serviced until around 11:30 AM. Waiting over TWO HOURS for a basic tire fix is completely unacceptable. What made the experience even worse was the terrible communication from the staff. Nobody gave clear updates, and the front desk personnel clearly saw me sitting in the main lobby for over an hour, yet later claimed they "never saw me" or didn't realize I was waiting for service. That level of disorganization and dishonesty is unbelievable. I was left sitting there wondering if my vehicle had been completely forgotten. The employees acted like my time meant absolutely nothing. If your shop cannot handle the workload, then stop overbooking customers or at least have the courtesy to communicate honestly. Customers should not have to chase employees around just to get a status update. This was one of the most frustrating and unprofessional service experiences I've had at a tire shop. I will not be returning, and I definitely would not recommend this location to anyone expecting decent customer service or basic respect for their time. Its 12:26pm 5/19/26 and my car has not been service yet. Absolutely unacceptable. Sincerely, Emilio Fonseca

excellent work, Friendly staff been a customer for 30 years I was the second customer when it was…read moreowned by the first owner the new owner is better and will be with him for ever

Came in for oil change and ended up also getting transmission service. Was very happy with the…read moreservice, the time frame to complete the work, and the communication from everyone there. Manager, Ryan, was great to work with and very helpful as well. Will definitely return for future services.

My 2018 BMW M3 displayed a warning that called for the battery to be checked…read more Stopped by Alvin's (without an appt) and spoke to Mike and shared the details. Mike dropped what he was doing and performed a battery check and suggested I drive around for a bit to fully charge the battery If the warning comes back bring the car in for further diagnostics. I really appreciate Mike's customer service and professionalism but overwhelming his positive attitude towards his customers. As mentioned in my previous review of Alvin's, this is where I'll be going for all my vehicle needs and will happily spread the word! Thanks again Mike! Paul

Took my 2018 Audi to Alvin's for an inspection service. Alvin's was extremely thorough in the…read moreinspection and suggestions for some work that needs to be done. I received a thorough quote, with photos and the reason for the work to be completed, along with a suggestion of how long I could wait to get the work completed. I appreciated all the information and easily it was to schedule for the additional work. Finding a reliable, honest auto mechanic that doesn't overcharge is not easy- I just found mine !!

Great service you can trust! Very supportive and communicative team. Quick turnaround and…read moretransparent with all services. Will be bringing my car back for routine maintenance.

Consistently good, reliable service from Eric and his team. Always made to feel like a valued…read morecustomer.

I've been going to this Wheel Works for probably 20 years. They do a great job selling me tires…read moreand installing them, have great guarantees on their work and are quite knowledgeable. I've never had anything to complain about, and their prices are fair.

Last Thursday, one of our tires got a flat (the same tire that the company had worked on). We took…read moreit into Luna's Tires and they had to fix the broken rim that had caused the flat. The employee said that it was never fixed from the previous flat and caused a slow leak that eventually caused the flat that had occurred last Thursday. We had to spend another $400 to get that rim on the tire repaired and borrow a tire so we could drive home safely while we wait for the repair. Theft, negligence, incompetence, poor customer service, poor management, lack of leadership, lack of responsibility, lack of pride and ownership of work. From how I've been treated by the cashiers all the way up to corporate is all a reflection of the entire company's values and mission. And it stinks. My family's safety was at risk because their employees failed to not only do their jobs properly, but took the opportunity to take advantage of their customers due to the poor operation of their store. And they continue to fail to take responsibility and make it right. No, I know for a fact the tow truck company did not steal our stuff. My husband rode in the tow truck as our van was towed to this location. It's not even about the theft anymore, it's about failing to provide satisfactory (let alone adequate) service that I paid for! I know it is such a huge ask to expect a company to make things right after they messed up so demonstrably in every way possible, let alone expect a tire company to (gasp) actually fix a tire properly. Get it together, Wheelworks and make things right.

Another great Yelp find! Needed to get a smog check done for DMV license renewal…read more I stopped by without an appointment on Saturday morning and only had to wait about 5 minutes before my name was called. The process was quick and easy. Great and fair price if you let them know about the coupon on their website ($48). I will be coming here again for smog check and would recommend this spot to family and friends.

I've been here a few times in the past and this time was no different! I pulled in, eventually…read moregreeted by the smog techs when they came around (they are a functioning facility) Filled out the sheet and was asked to have a seat in the lobby. Standard stuff when awaiting a smog. They pulled the car around and put my wife's jeep on the rollers! Within 10 min I was called up, went over the results as I paid and on my way! Nice guys, facility is clean, waiting room a little cramped but people are in and out! You won't have time to be uncomfortable. Soda machines ln waiting room. Cool guys, close to the house, and the smog was effortless. Will be back