After months of horrible experiences car shopping, I'm kicking myself in the butt that I didn't…read morecome here sooner. Best car buying experience ever. Huge shoutout to Riyan, thank you for spending so much time with us, and for the entertaining conversations. Never felt rushed or pressured. We'll definitely be back ---------------------------------------------- Shoutout to Carlos for helping me get back in my car Huge thanks for making my day end well!

Since our first purchase we bought two additional vehicles from them primarily due to the excellent…read moreservice department. However our recent experience with the service department was not up to the standards we had previously experienced. Parts were quoted more than double the price on the Lexus website and the excessive labor rate is now variable depending on the work and model. Something has changed within the service department.

I've been dealing with East Hills since purchasing our car here in 2021. The service department…read moreexceeds all expectations. Jim and fellow workers are knowledgeable, courteous and extremely honest. I'd recommend purchasing an auto here and using their Outstanding Service Department!

SAFETY SCAM ALERT My biggest concern with East Hills Subaru…read moreof Sayville is SAFETY. I brought my vehicle in for an active passenger seatbelt/SRS airbag issue. After paying for work on this safety system, I left with the same problem unresolved, including the constant seatbelt chime and an SRS system that may not operate properly in a collision. I had already received a professional diagnosis using factory-standard diagnostic equipment and provided East Hills with the fault codes. They wanted another $300 diagnostic fee, which I declined. I paid East Hills to perform the complete work and applicable Subaru factory procedures associated with replacing the seatbelt receptacle--not simply install a part and clear a code. Most concerning, their own technician states in the service video that replacing the receptacle DID NOT resolve the problem. The technician does not mention performing the applicable SRS/occupant-detection re-zero calibration, and neither does my receipt. Yet the paperwork states the repair was completed to factory-standard satisfaction and that the vehicle was test-driven, despite the odometer not changing. When I asked for documentation confirming the re-zero calibration was performed, they could not provide it. The same warnings and fault codes remained, and I was told I would have to pay another $300 diagnostic fee, even if the issue involved the work I had just paid for. All I wanted was documentation showing the complete repair and applicable factory procedures were performed. Instead, my calls and emails eventually went unanswered. I paid for a safety-related repair, their own technician acknowledged the problem remained, and I still cannot get documentation confirming the questioned calibration was performed. Based on my experience, I would not trust East Hills Subaru of Sayville with another repair and will not return.

Do not go to this place, they will charge you for labor that you did not request!!!!!…read moreNo vayan a este lugar, aceptan la reparación para tener su carro estacionado ahí por semanas sin hacerle ningún trabajo. Realizan reparaciones que no les pides. Y en mi caso dañó mi tablero de control del aire y me quiso cobrar por el daño que el mismo hizo. La peor experiencia que e tenido con un mecánico. Do not go to this place, they will charge you for labor that you did not request!!!!!

had my car a wk and couldn't figure out why it was stalling even though they got the codes from the…read morecheck engine light. made me pay $280 for a computer reboot that didn't do anything total waste of time not professional at all, answers phone half the time and hours on site don't match what they're open total waste of time and $375

My husband and his family have been going to Jimmy for years. He is their mechanic. They don't…read morebother with going to the dealer (unless the problem is under warranty). Jimmy is much more cost effective and does a quality job. He's done all sorts of repairs on the hubby's car including tires, brakes, oil changes, new wiper blades, etc. On our visit this month, Jimmy replaced the brakes. They came out to $225 and change, which is significantly cheaper than what my husband was quoted at his last oil change (in NJ). Jimmy thinks that both brother's are named "Mike" which is funny. (Mike is my brother-in-law.) Overall, you'll be happy if you get your vehicle serviced here. Good quality work and good prices.

Went there for a oil change that's always my go to place. They always have you in and out within 30…read moreminutes if that. The people they are very nice have a lot of chairs to sit down and wait in the waiting area. I never have any complaints

Always help me with my car and are honest. A good shop to have help you out and fair pricing.read more

Dont bother. Thought the guy was a stand up guy- he came via recommended from a local there…read more Totally ripped off and let crooks put a tracker in my car. Anthony was pleasant and helpful but I dont like being lied to with a bunch of con. They think I have no idea what went down. It was a disappointment to say the least considering I have been complaining about dishonest mechanics and their shops. Well now he is included. Karma is a bitch. 2300.00 dollars later....

Honest, listens to female clients, is centrally located, and is easy to get to LIRR if leaving a…read morevehicle for service. They accommodate you well.. They are also friendly when you request car services

These guys are outstanding! Very honest, very good pricing and very accommodating. I have been…read moreusing them for years and would recommend them to anyone !

Honda man went out of his way to answer any questions I had. He values his customers with respect…read more He has great prices and does outstanding work. We got the best outcome for my Honda. It's nice to see technicians and mechanics that are proud of the place they work. Great teamwork. I would definitely recommend Honda man for service to any car.

I have had many bad experiences with mechanics in the past. Either they will do the repairs I…read morerequested, then something else would magically "break", or they only do enough to "make the car safe", not necessarily fixing the issue. With Hondaman, every visit has been incredible. If you need something fixed, they'll make it almost new. They're very honest with their work and will confirm with you before doing anything additional, whereas other places I've been to will do what they think is "important", then charged me for it after the fact. Hondaman will advise you of anything that needs to be done after they finish what you went to them for. Plus, their prices are reasonable and affordable. I've never felt like I had to break the bank during my visits. In short, they are my wife's and my go-to mechanic and I absolutely recommend them.

My daughter's car broke down in Long Island..A friend had suggestion we use this auto shop…read more They were knowledgeable, courteous, and reasonably priced. Would definitely use them again

I am going to attempt to make this as short as I can without being angry because I had a very bad…read moreexperience with this shop (several actually). This is an awful shop to bring your car to. It is the nightmare of mechanics. They are not honest. I was a long time customer at this shop with two different cars and it did not occur to me that they were damaging my car and not changing my oil (when I went in for a routine oil change). It took a string of events that caused me realize what was going on. First my car had been having a problem with it's headlights where the right low beam would turn off with a brand new bulb. I took the car into be fixed and was given a temp fix several times, but not explanation and never a permanent fix. I was having trouble starting my car. I took the car to the shop with a friend following me. They checked my car and told me my starter was going and to bring it back the following day. I specifically asked the owner if I could leave it that night since I had a ride home. He told me the car would be fine for another few days and to bring it back. It died that night in a parking lot. A different friend came out to try to help me get it started so that I could drop it off at the shop instead of having it towed. He was unable to get the car started but informed me that my oil (which had just been changed) was very dirty and had either not been done or done poorly. I wound up having to have the car towed costing me more money when I could have just left it there. While having the starter replaced they once again temp fixed my low beam. This time when I picked the car up I was informed that it was the last time they would be able to temp fix my low beam because my fuse box had melted. Suddenly, I was given an explanation. They appeared to not know why my fuse box would have melted. I purchased a new fuse box which was pretty expensive. I asked the shop if they could install it and bill me since I was a consistent customer and the fuse box had been expensive. It's also good to mention that whenever they needed a part for my car they had me pick it up from the dealership (even the dealership was bothered by that). Brakes Inc told me specifically that they just decided to no longer bill because of too many outstanding bills from other customers (convenient). This forced me to seek out another shop and a friends husband installed it for me since it was a plug in. He informed me that the reason my fuse box melted was because a second master power line had been installed. Why didn't Brakes Inc tell me this? Why didn't they fix this before it melted my fuse box? Bad service. My headlight problems continued and I had to seek a car electrician before finally bringing my car to the dealership. Turns out the second master power line was frying all of the wires in my harness. Fortunately for me it had only been affecting the headlights, but I did have to have all of the wiring replaced. Since changing mechanics, I have had no more major problems with my car. None. These guys either take advantage or they truly know nothing about auto repair. I leave this review where I can because they are so few reviews out there and if this happened to me, I am sure it's happening to other people. I wouldn't trust this company. I went there for years and I felt very betrayed by them.