This is an awful "Firestone" ... Do not come here they are not honest. Especially women who want peace of mind with their cars, these people are not your allies.
We came in to do a basic check on a car I wanted to purchase. (Side note: I only go to Firestones because I value their higher level of integrity & professionalism.) My boyfriend made the appointment for me and we came to this "Firestone" with the car and the guy who was selling the car. The guy behind the counter who seemed like the owner told us it would be quick and so we all Sat down in the waiting room. I won't comment on how he keeps his shop, but let me just say the shop is not clean and bright. But that's the least of our worries here in this review.
Out of nowhere his worker comes out from the Back, signals to our seller and says some words in Spanish. Our seller gets up to talk to him. My boyfriend got up too when he realized what was happening, and they quickly ended their Spanish conversation.
Our seller sat back down with us in the waiting room. And I don't know why but we let it go.
When the worker finished checking the car he came in to the waiting room where we all sat, approached our seller again for some reason, and spoke with him in all Spanish explaining to him the problems of the car or something. We didn't understand what was going on and it was very uncomfortable. We asked him to speak with us, because WE were the customers. He said a few words in English "the fan, it won't turn off" Then he proceeded to ignore us again and kept talking in Spanish to the seller.
I don't know who he thinks he works for. The seller is not the one who paid his boss $40 that day for a car check, we were the PAYING CUSTOMERS, not the Spanish speaking guy who came with us. Apparently this is how they treat PAYING CUSTOMERS.
We walked over to the owner who was standing behind the counter, just watching & not doing anything about the situation. He then spoke to his worker in a few words & told us, the Fan won't turn off in the car.... do you want to check the fan, my boyfriend said yes, sure. The owner says it'll be more money because it's a separate check. Then his Spanish worker started going out of the office to the back and again spoke to the seller in Spanish
I just said .... Hold on a second can you guys stop for a minute, What's going on here? Can you explain to us what he checked and what's wrong with the car first before you do any more checks. So the owner just repeated the fan issue... Not mentioning everything else they checked. Not offering maybe a diagnostic report. Or a more detailed explanation. So we just said don't check it, it's fine. We paid him the $40. And left.
This place is a disgrace to the Firestone name. Don't be fooled, the owner tries to act courteous but it's all an act because the way he handles his workers and his paying customers is not courteous at all, as you can see. If he cared about his customers the Spanish worker in the back would never come out and mingle with customers and when he came out he would speak only with the PAYING CUSTOMERS in English in a professional manner, who bring business to the shop and pay his boss actual $$.
These people are unprofessional to say the least, the way they handled the situation I wish I had a video to post here of how they behaved to customers. Firestone should do a review of this place and shut it down.
Any women that want to fix their cars, do yourselves a favor and don't come here. I bring my car to a Firestone in jersey that is absolutely amazing, respectful, informative and professional, so there are definitely safe places you can take your car to, just not this one. I'm still fuming over their crooked behavior. read more